I shipped my non-functioning 1980's generation Gucci watch off to SWS to be repaired (with some…read moretrepidation). It was returned to me 44 days later. To say that I am pleased with its repair & condition would be an understatement. And the cost was very reasonable. It also arrived set to Pacific Daylight Time! Most of all I am beyond impressed by SWS's customer service especially in today's business environment. I had contacted a number of watch repair businesses including in L.A. & San Francisco & none bothered to respond. An internet search for Gucci watch repair in Canada led me to SWS. After receiving my watch & having his watchmaker evaluate it, Bill contacted me via email with a couple of options along with his recommendation for the best option (actually the least costly) to restore its functionality. A new Swiss movement, new circuit & coil were installed. The customer service I experienced from Bill should be a template for other businesses. I will be emphatic in recommending SWS watch repair services whenever the opportunity arises. It has been a great pleasure doing business with Bill & Swiss Watch Services. K.L.L. Vancouver Island

Bill and his team restored my old Omega Constellation to its its former glory…read more They are by far the best repair facility for high end watches in Canada, I have tried others but they don't come close. Even had my piece send to Omega Switzerland and back , they wanted me to purchase a new band , they did not even try to repair it. Could not be bothered. The company takes a personal interest in what it is you want to have done and they repair a broad range of pieces. You will get an honest review and costing for your piece upfront. Theif response time is quick and their pricing is very reasonable. SWS is the GOTO Company for all your watch repairs and concerns.

What an honest man doing what hes good at. I brought in a vintage cartier to change battery and…read moreremove one of the links to make it smaller. He charged me 15 cash... i was dumbfounded. I had to ask again. Come to Times Square!!!!

Called to find out if David's Watch & Clocks Services repair an old Cuckoo Clock. Owner/Operator…read moresaid a staff at his shop did it before, but has now retired. I said fine. At this point he sounded in a hurry. Before I can ask my next question, which was to repair a watch, This owner/operator hanged up abruptly. No interest in giving me 1 minute of his time. I text him to say he was So Rude to do that. His text reply. "Sorry, busy with the customer". Mr. Owner/Operator that phone call was a potential Customer of yours if you had only to listen for a minute of your time. I would not write this experience from your lousy and rude customer service. Potential Customer. New customers why bother calling...

Was always amazing service and pricing over the years they repaired, cleaned and changed batteries…read moreon several of my watches, two of which I purchased from them. Does anyone know if he's still in business somewhere else?

Alex did a great job on my Bulova. Its a relatively new watch that needs the inner crystal cleaned…read more I went in twice, first time to get a quote and second time for the actual repair after some time. Anyways, the first time I walked into the store, Alex greeted me with a friendly hello and ask what I can be helped with. After explaining my situation, he gave me an honest recommendation saying he will gladly do the cleaning, BUT he does not recommend it due to moisture going into the watch. Afterwards, I came back the second time and did the repair regardless of the moisture. I gave my watch to him, and after 3-4 days, I came back to pick it up. He returned the watch in absolute pristine condition. Better than the day I purchased it. Pros: - Alex is very knowledgeable regarding watches and clocks - also, provided me with professional advice and recommendations - very professional regarding repairs - Authorized dealer for many brands Cons: - He charges I believe $8 for a battery change. Seems a bit more then some other watch repair stores, but it certainly is not expensive. Other than that, there isn't really any cons. Conclusion: I recommend it. He is very respective regardless of what you own and very professional when it comes to opening up your watch for repairs. Cheers

So happy with my visit May 14th, 2026. Brought my Movado watch in for a new spring on the linked…read moreband and they fixed it on the spot! Very quick and professional. Thanks for the great service! Paula

Trying to obtain information. Need return call or return…read moreemail. "Voice mailboxes" usually/almost always announced as being full. I need information re my watch which is with you. [Watch first committed July 2025. Returned in September in non working condition. $355.95 charged to my Visa in September. Watch sent again to Time Central.] Help! State of watch? Money? Help!

I have owned my Fossil hybrid smartwatch for roughly eight years. My watch was a year old when I…read moreslipped on some ice and landed pressing my left hand against the pavement to break my fall. My watch ended up with a small chip on the crystal (glass) face just over the number 4. Last Thursday, I took off my watch to take a shower. I came back and noticed that I had a huge crack on the crystal from the number 9 to the number 4. I never dropped my watch. Maybe it got stressed out over a temperature or humidity change? It's the only thing that I can think of that would have caused this crack to happen. Anyway, I needed to get my watch fixed. I could feel the crack when I ran my finger over the glass. I did a quick search and found Maison Sadat. It had high ratings on Google and was a ten-minute drive from my home. I drove over to this store after work last Friday. It's in a small plaza. I found a parking spot in front of the store and backed into it. I then headed into the store. This store has two businesses in one: - Koochi Jewelry - Maison Sadat The former seemed to dominate this space. I saw a lot of chunky costume jewellery, including necklaces, bracelets, earrings, and more. I also saw tights and handbags for sale. A man and woman were sitting behind a desk. The man was the watch expert. The woman had extremely great customer service skills. They worked well together. I indicated that the glass face on my watch had a crack. He immediately reassured me by saying that he could fix it. He also quoted $40 for the fix before taxes. Cool! He asked whether my watch worked. It did. He looked at the time on it and said that it wasn't working. I insisted that it did. He had to check his phone's time against what my watch said. Yep, it worked. The woman asked for my name and phone number. I provided it. She gave me a number associated with my order. The man said that he'd call me when my watch was fixed -- either Saturday or Monday. The store is closed on Sundays. I am a pretty patient person. I sometimes feel that I'm way too patient for my own good. Saturday and Monday came and went. I didn't get a call. On Tuesday morning, just after 10 am, I called the store and spoke to the man. It was difficult hearing him after asking if my watch was ready. He said to come pick it up in the afternoon. I was happy, but also felt that maybe he had forgotten about it and decided to fix it before I arrived at the store? I don't know. I got a better sense of how busy he is when I dropped by at 4:30 pm. He was talking on the phone while walking in a corridor of the store. It's likely why I had a tough time hearing him. He handled two phone calls while he managed to ask me what I thought of his work when the woman handed my watch to me. He's a busy guy. He is also extremely skilled at fixing watches. I was impressed by how great my watch looked. It felt like I had a brand new watch! I was a happy camper. He asked that I write a review. I'm assuming that he was referring to doing a Google one, but I'm not on that platform. Instead, my review is here. He did a wonderful job replacing the crystal on my watch. With tax, paying $45 for this fix was a bargain. I paid with a credit card. The transaction was smooth. The woman was nice and pleasant. Her customer service skills were stellar. His were good, but she excelled in comparison. I hope that you don't need to get your watch fixed. However, if you do, I highly recommend coming here. It is a small business, so call him to see if your watch is ready. He's a busy guy with fine watch-fixing skills. (174)

i brought my 15 watches to have them replace the battery. Initially, they were all about customer…read moreservice. I paid over 200.00 in cash no receipt, within 6 - 8 weeks. Most of the batteries died, this was late spring, when i called, they said their watch repairman was on vacation till August. Their first response was they challenged my integrity, and as well as they also do not guarantee the life span of the batteries. They did not ask for my name or cell # The shop is out of my way, only went there re the reviews. They are scammers, and I do not have the time for them to question me that it was not their batteries and sit there as they open one by one. This is a lesson to be learned .very disappointe, i guess you get what you pay for.

I bought a DiveMaster Watch used, and needing a new battery and cable to connect with my computer…read more I wasn't sure what I was looking at as far as costs go, but it was a good surprise when I got the bill - a lot less than what I thought it would be. Plus - they replaced the band and new crystal as well. I got a back-up Dive computer - good as new, and an exceptional timepiece. They were quick and convenient. Thanks for everything.. I've had two Citizen watches since, and they're definitely my favourite brand of watches.

I had a disappointing and unsatisfactory experience with the after-sales customer service of…read moreCitizen Group watches, particularly concerning my under-warranty Alpina watch. Regrettably, the service fell short of expectations, leading to an overall negative experience.

Highly recommend Aram…read more Initially I contacted the store on Queen st. They quoted me $55 to repair my disconnected necklace. When I sent photo via email to Aram, he was quick to respoded back. He quoted $25 for 1 hour service. I just picked up my repaired Jewerly from the store. Aram was very peasant to work with in person, he even lowered the price to $20 when he actually saw my necklace, fixed, even polished nicely. Now I am looking for more jewelries to repair.

Walked in, helped me right away, explained what I saw in this ring I got off Etsy, and offered to…read moreremove the debris for free! He is kind and knows what he is doing. I had to throw him a small tip, and if all goes well (or if it doesn't fit), I know I'll be back. He's got himself a customer. Thank you!

Hey L'oro..... do you purposely post panerai watches on your website to only when called have none…read moreof them in stock? Also used panerai's? I called about one watch in particular and guess what? Yes you didn't have it then I asked about another ? Yes you guessed it...... not in stock....... I guess your doing the old advertise nothing you have in inventory trick...... shame on you..... all you got out of this fake advertising is another lost customer.......

Haigo and his staff are great to work with. So far I've purchased two watches from them, a Nomos…read moreand an Omega Speedmaster, and both times I've had nothing but an exception experience. Highly recommend!