Great service, quick turnaround and extremely friendly. Will be bringing other pieces for repair…read moreand adjustment. Highly recommend.

Highly recommend Aram…read more Initially I contacted the store on Queen st. They quoted me $55 to repair my disconnected necklace. When I sent photo via email to Aram, he was quick to respoded back. He quoted $25 for 1 hour service. I just picked up my repaired Jewerly from the store. Aram was very peasant to work with in person, he even lowered the price to $20 when he actually saw my necklace, fixed, even polished nicely. Now I am looking for more jewelries to repair.

Some of the worst customer service I have ever experienced…read more I brought a stone here that I bought overseas prior. Joe looked at it, first asked if it was glass, told me it was upside down in the case, and it was chipped.. we got it from a certified gemologist and are very happy with the stone despite his comments, and wanted it turned into a necklace. (Side note: My partner happened to show the stone to another jeweller at another place and he was RAVING about how beautiful it was). I asked the daughter for advice on colours of chains, she was rude and acted as though I was supposed to know already. Im no expert in jewelry (and I told her that), and thought the employees would be able to understand that and give me support. They suggested an 18" chain, i thought I wanted it shorter - I suggested 16" and Joe said it would "be strangling" me.. and I asked if I could see where an 18" pendant would fall on me with one of their pieces they had there- it was lower than I wanted so I pushed for the 16". I ended up leaving my gem with them to have a clasp sized out for my piece. I received a call when it was ready and they said we could just come in or make an appointment in case there was a queue. We went in without an appointment, there was a line which was fine of course. I asked the daughter about our gem and she said she'd get Sonja. 10 mins later, I asked how long it might be for Sonja, and she pointed at a women standing there and said I was after her (did not give any approximate time). While we waited we saw two couples come in and receive poor treatment/no help from the son who was working. Someone asked if the jewelry was exempt from HST (during the government pause on HST timeframe). The customer wasn't clear on what was exempt from HST, and the son reacted like he had been asked this 100 times even though this just started. It sounded like a verbal eye roll, where he was telling her luxury items didn't apply. She proceeded to leave and he then said, "a little lesson there for ya" which was SO rude. Sonja came down and admitted she wasn't familiar with my piece which was fine, but Joe was out and would be returning shortly with pictures of the clasps. I asked if he could just send the pictures to speed it up, and it seemed like a problem so we just waited. Joe sent Sonja the pictures of the clasp options (probably from the parking lot) and she started showing us, then Joe came in a few minutes later. The first thing he said was, "what, they don't like the pictures?" and it was weird. After the customer service continued to be weird with working out the pricing between Sonja and Joe, I decided I didn't want to do my business there. I ended up taking my stone back and will take it somewhere else. They could've made $750.00 in sales EASILY within the 45 minutes I was there, but they kept dropping the ball at every opportunity. There is no customer service or sales skills with a single employee here, I'm shocked they've been in business for so long. Sonja was the least bad of the family members. The prices seemed fair, but I value the customer service experience more than this. The store is shabby and outdated, there no music and it's incredibly awkward to be in, I would never go here again and am shocked by any positive review this place has received :/

I was initially referred to Saunders Jewellers by a work colleague who was born and lived in the…read morearea her whole life. if anyone knew who to go to for Jewelry it was her. I have had many items created and others adjusted by the team at Saunders. I have experienced the best in customer care and service. I recommended Saunders to a number of friends and family and they were all equally impressed by the knowledge and experience of Joe and Sonja. in my opinion they are the best in Durham region.

I have nothing but great things to say about Oshawa Jewellery. Sandra was excellent and helped…read morewherever she could. The rest of the staff was friendly and I never had any problems!

Bought a really expensive jewelry which fell apart within a month…read more says it was our fault not a manufacturing issue we would have to pay a lot to fix and cannot wear all the time offering less than half of what we paid for store credit been going there since I was a teenager and will never shop there again gold was hollow this is why fell apart

This store is absolutely horrible. Overpriced on alot of things, if you dont believe me check…read moreprices in the mall and you'll see how much they over charge. Yet they claim its because of the amazing service. Nonsense the other jewelry stores offer better service then this low budget store. Of course dont take my word for it shop around in Markville mall and you'll see for yourself. If this owner replies he will insult and ridicule this review. He is unprofessional and can't take a bad review and improve upon himself as a business owner. Shows how petty he is as an owner and as a man.

Thank you Jewellery Forever for fast and professional work done on my ring... I needed my ring to…read morebe sized for the weekend and since it was Monday I thought it would be ok, every jewellery store I went they said it will get done in 2 to 3 weeks or the price they give me was very high because they said ( it is a rush job )!!!! I checked google and found ( Jewellery forever ), got their phone number and called them.. they said no problem we can get it done but they have to see my ring in order to give me a price! I went to Jewellery Forever on Tuesday to get it sized and I got it back by Wednesday with very reasonable price ....Thank you .... Thank you.

Great Service! I found exactly what I wanted and the prices were reasonable. They had the best…read moreprice for a pair of white gold earrings that I purchased at the Oshawa Centre.

Obsessed is an understatement! My fiancé came shopping for an engagement ring and rather then push…read morehim towards something in store the salespeople at your store helped him create my dream ring! He was assisted with hand picking out my diamond , setting, and gold band to make the ring everything I had ever hoped for! We are so happy with how this turned out and cannot wait to come in and design a wedding band to match!

Went to sell my jewelry was quoted half the price of what it was worth went to a Second store and…read moregot double I would never go back to the Store

BEWARE!! I took my mother's eyeglasses mid October to get the nose bridge pad soldered back on. We…read morewere told it would take about a week. We went back Oct 25th and were told by store owner that his father had just come back from holiday and all repairs were back logged and to give it another week. We went back in 1st week of November and dealt with Mrs. Nirmala who claimed to be the store owner's (senior) wife. Explained they were away on holidays and she would put a rush on the repair and bring it and to wait for her phone call. We did not hear from so we called and she said she was sorry but it could not be repaired as it was cheap metal and also that she had misplaced it some where in her home. These are designer Ferragamo frames which cost $450 + $200 for lenses done by Hakim. Mrs. Nirmala assured us yesterday 17th Nov that she will search her home for the glasses and call us. We have yet to ever receive a phone call back from this business. Seems I have to take up legal action against this store and its owners.

Special shoutout to Alex at Graziella Whitby! He's great to deal with and always goes above and…read morebeyond! From my fiancé getting my engagement ring made by him to getting matching bracelets made out of my dads necklace when he passed away to have as a keepsake with my mom and sister the service is always top notch And very responsibly priced. Today we went in and got matching permanent bracelets done by Alex. We will continue to go back and deal with him! Thanks Alex!!

This 5 star review is for the service and help by the owner/ staff…read more I had a ring stuck on my ring finger once... it was bad. Basically, I use to wear two rings on that finger- slightly different sizes, and switched them once... and stuck. I went into the store, embarrassed, with a puffy finger that was probably losing circulation, and they helped cut the ring, no questions asked. They were totally professional and didn't charge me. Nice family business people. Should be supported.