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    Rafael Jewellery

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    Services - Rafael Jewellery

    Jewelry repair

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    11 months ago

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    Atelier Hg80 - Atelier Hg80

    Atelier Hg80

    (1 review)

    This mother daughter jewellery artisans duo are as one of a kind as their pieces. They are so…read moremagnificent in their individual and collective talents that I spend hours admiring, trying on and ultimately buying stunning necklaces, bracelets and hairclips. They have also custom made 2 necklaces for me with pendants I brought in - they were hard to match in colour with basic gold or silver chains so they used copper wire on one with special twists and an antique silver on the other. The creative juices were flowing as we all brainstormed on the spot to the point where they stayed an hour after closing. They are consumer genuine - as they placed a call for me at a local bakery to check their hours so that I could buy coconut bread like the one they bought earlier after I was finished. They also reminisced with me about their arrival to Canada from Romania in 1996. I could tell how proud they were of how far they've come, and I am so thankful that they are sharing their gifts with Whitby and beyond. I can't tell you how many compliments I get on their jewellery - they are statement pieces without being overstated - but they always catch people's eye and attention. I can only say that these pieces feel like they were made just for me - and I'm talking the pieces that are already made with that perfect customer in mind...meaning they have something for absolutely everyone in their shop. And if the clasp isn't perfect, they'll change it. If the length is too long they'll shorten it. They are so accommodating I almost thought I was in a dream. But that's the difference with an owner operated, family run small business - their heart and soul is in every creation and in every transaction.

    Michael Hill

    Michael Hill

    (1 review)

    My husband bought a $450 pendant for my birthday. We went in and exchanged it for a $120 pendant…read moresince I thought $450 was a bit much for an everyday wear pendant. The attitude of the employees on an exchange was NOT positive and more negative also because they said that my husband had purchased the initial pendant at a different store (in pickering). Doesn't your policy state clearly that we can buy/exchange at any store? OH...well..the employee commission is SO IMPORTANT so instead...you train your employees to make faces instead of focussing on their 1 job... just handling a customer. Regardless of their snobby attitude, we exchanged the pendant for a cheaper one. The $120 pendant purchased on November 11th broke on Dec 20th.The pearl just fell off! Lucky for me, that I caught the pearl as it just fell off my neck. When I went in to the store, they simply started the conversation with "we will repair it because you have the warranty". There was no question of how did it break? what happened? i'm so sorry this happened. No. It was more of oh we see this all the time we will just repair it. When I said, it broke in less than 2 months...what if it breaks again "we will see what to do then. we can't guarantee it won't break again if you keep tugging on it". So let's give those comments from a pathetic employee some thought. There was no apology for why the pendant broke so quickly instead just an assumption that I sit and tug on pendants as a hobby and will do so again. More so, he kept repeating the same statement with an additional "it doesn't just break unless you tug on it" till I called him out on it and and asked him to watch his words. Soon, every potential buyer in the store left. NORMAL Human beings don't sit and tug on their jewellery received as a gift from their husband. Maybe your worthless employees and their spouses and significant others do..people who own jewellery don't. I own more pendants than your untrained, unprofessional employees have probably seen... but who is to preach to stupid sales people with an attitude? So, how about a jewellery store learn to teach its employees to stand behind it's product. When a customer comes in with a clearly defective product, refrain from assuming that everybody (like their pathetic employees) sits and tugs on pendants as a hobby. How about, when I ask you to stand behind your product, don't accuse me and tell me that I did something to break it within 2 months...how about apologizing for selling me a faulty/poorly built product? How about being willing to offer a refund instead of telling me that because of the 3 year warranty, we can "keep tugging on it and we will keep trying to fix it" and "We can't return it because it's not in its original condition". Well it can't possibly be in it's riginal condition because you SOLD it to me faulty in the first place. Is this the norm with your store? sell crappy quality with a warranty and then keep trying to repair it? I have NOTHING else to do except go to the store every 3 months to try to get this thing repaired? Is that the assumption? For the record, my wedding ring was ALSO was Michael Hill. The main diamond fell out of it in about 2 years. We had to return to the store and instead of replacing the diamond, we had to instead spend more money to get a different ring. We tried (unfortunately) explaining to this employee at the Sherway gardens store that we are having a real problem trusting your brand products because of whats happened with the ring in 2013 and now this pendant. His explanation? take a guess ! " A ring is a different story and it probably fell out because of any adjustments you did". Yep. YOUR STORE did a size adjustment when we bought the ring. We didn't do an adjustment on the street by hiring somebody to tug on a $3500 diamond ring! Oh but how would he know? why would he? he is all too pathetic and misinformed about how real humans wear jewellery. NEVER AGAIN Michael hill. Your products are CRAP. Train your employees to respect other human beings...who walk in and pay you money so that your employees have a job. Train your employees to stand behind the brand and it's product. Train your employees to respect your own exchange and refund policy without an attitude. Buying jewellery is usually a happy occasion for most people...but your employees only care about making a sale. Dare a customer come in with a complain or with an exchange, it's over. There is no customer service...they might as well wear a sign on their head that says "we don't want you in the store". So far we have referred many sales to this brand including wedding rings, anniversary gifts, birthday gifts for friends and family. How unfortunate for all of our friends that we did that because if ANYTHING goes wrong with any of those thousands of dollar purchases, your employees will make sure that these customers are totally unhappy and regret their decision.

    Play It Again Val - Bridal We carry new and preloved current styles only with exception of trending vintage styles

    Play It Again Val

    (1 review)

    I was looking for something to wear at an upcoming event and was headed to the plaza up the street…read morewhen the store sign and outdoor display caught my eye. I'm so glad it did because I had no idea there was this consignment store here for the past 35 years!! It's changed owners over a decade ago but it's still family run and super friendly. Selections are a good range, and most people shopping at the time successfully found goodies. Prices will depend on the brand and quality. Whatever it is, you'll be paying much better than usual marked up retail prices. Just my luck they were hosting an additional sale and I managed to find a few pieces. I will need to get some alterations but I'm super thrilled to have found some great stuff for a good price. The pieces are kept well, good quality, and they have about 3 change rooms available so you can actually try the stuff on. They've got all sorts of clothing from casual to business wear to semi formal and formal. You can find all sorts of styles too. There's a huge section for formal dresses at the back half and I recall she mentioned they have another location that specially has bridal wear. They also have some jewelry and shoes. I definitely look forward to coming back again soon and hope more people discover them so they can stay in business for a long time to come. The staff here are incredibly friendly and so is the owner! They're not pushy about the sale and seem only concerned about making sure you have a great time shopping. Love the vibes! Also, great music playlist! I'll definitely be coming back to find some treasures.

    From the owner: Hello late again, Val is a woman’s scale consignment shop in business over 35 years…read more We sell everything from women from Bridal all the way to running shoes, jewelry, purses, casual clothes, etc. We focus on good quality, modern items to sell and consign We take pride in our helpful customer service and are a popular go to shop in Durham Toronto area for Thrifters and consigners !

    Rafael Jewellery - jewelry - Updated May 2026

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