Best wheelchair transportation in Queens! Booked multiple ambulette rides for my grandfather and…read morehe's always happy with the ride and driver. The driver has engaged him in conversation and treated like a person instead if a package. He feels respected and special. Thank you again.

Dear Medlife Ambulette, My husband and I absolutely love you…read moreguys. You guys have taken such amazing care of us both for so many years. You are by far THE BEST AMBULETTE company in NYC

Our experience was fantastic. Shawn, the driver, was an enormous help in transporting my elderly…read morefather - he was courteous, professional, kind, and the trip was a delight. My father will need many appointments and I will be hiring Hearts & Homes for all his visits. So happy this company is here!

Reliable first class service from Hearts and Home. We have…read morebeen utilizing this great company for a very long time and I will say that the reliability factor is superb as well as the professionalism exhibited for each call. Shawn is our man along with his safe driving skills and his well equipped van. He is always on time and endeavors to get us to our appointments in a timely manner. Highly recommend!!

Great service, wonderful communication, always punctual and very respectful. My mother uses Alta…read moreMedical to attend several appointments and they have always provided great service. I appreciate that they call the day prior to confirm pick up time. Highly recommend.

Hi, me again. So I went to the car wash where this happened. I do have to admit, you were right, it…read morewasn't van 99. It was van 90. I guess I should be thankful that after being hit by the driver of van 90 I at least was able to get the name of your company. While the video isn't perfect, you can plainly see that van 90 lurches forward, lurches forward, lurches forward, and then as the light turns red, he is fed up, and makes a hard right turn into my car (you can see the car move forward from the impact) and van 90 then runs the light and is off and gone down Trotting Course Lane. Are you still covering up for your driver who fled the scene of an accident???

I had heard nightmare stories about ambulette services -- drivers showing up hours late, no-shows,…read moreetc -- so I was nervous making my first appointment with TrueCare. Turns out that I had no need to worry. TrueCare showed up on time, loaded our wheelchair safely, and got us where we needed to go without any hassle. They even offer weekend pickups. Their office staff is polite, and it's easy to reach someone by phone. I highly recommend them for trips in Nassau and Suffolk counties.

Yeah, it's a new company, so give some slack, but they did get me to my appointment late, so I…read morecould not see the doctor. Perhaps in time, they will realize how far Manhattan is.

Ambulette with 2 man assist was great. Picked us up on time even during a thunderstorm. The men…read morewere very friendly and helpful. They were able to bring my husband up 16 stairs. Definitely would recommend this company to others. NYC Fly Wheels is out go to transport. Thanks!

This is the worst company! I booked a $600 one way ride to a hospital with a bed. They canceled the…read moreride about an hour before and I had to switch to a wheelchair ride. That ride came 45 minutes late! The wheelchair didn't have the foot pedals on so the elderly passenger had to keep her feet up. Then the wheelchair lift didn't work properly in the van. We were late to our hospital procedure. Would have been better off in an uber! Tried to get a credit and they wouldn't call me back. Find someone reliable if you need medical transport!

Careful driver. Took good care of me getting to doctors appointments. On time and respectful.read more

Love the care they show! As someone who has family members that require transportation I decided to…read moretry out Fastcare and we've been more than happy with how their care. Everyone is so nice and super friendly. It really makes me feel like I have someone to help that feels like family!

They came on time, took my dad up 3 flight of stairs. the two guys where very helpful i will use…read morethis ambulette service again

If I could leave 0 stars I would. I inquired online with a quote and they were the post reasonable…read morecompany, so before securing I had called and talked to a woman, asking multiple questions and reiterating my inquiry was for an ambulette service and what is needed for a 2.5 hour car ride (wheelchair access, lay down seat, room for 2 passengers and luggage). This person assured me all was right and to use the link within the quote to place the deposit. She noted that I can update via email any changes to pickup time (previously 12pm), which I did and they emailed back confirmation (to 1130am). Come morning of, I get a text message confirming an incorrect time (12pm), and asking questions I had already answered. I mentioned again I needed a specific time pickup (1130am) as it was a hospital discharge, and that I was already confirmed for this time. They noted they received it (albeit still confused as it was contracted from their previous question), then found they called and left a message on an unused number (not one I had ever given or called them from) confirming my requested time (1130am). Come 1145am, I call dispatch to ask where they are and they confirming they will be there at noon. I expressed frustration as we have been sitting out for 30 minutes and need to be on-time, to which I got no understanding from. Come 12:10, there is still no driver. I call again to dispatch which they say they are here- but no one is to be found. It took 30 additional minutes to get the driver to get out and come inside the hospital (as they told us nothing of when it arrived, etc) which brings us to 12:45pm. Already annoyed it is over an hour now after the pickup time was requested, we see it's an Uber handicap van (the sign visible on the front dash, and no logo whatsoever for this company). I specifically ordered an ambulate as my uncle needs comfort and medical needs should they arise in an over 2 hour drive due to his stage of cancer. I call again and reiterate what I requested and paid for, and who confirmed over the phone my exact reservation and request, and was hit with I could pay more to have an actual ambulate there soon. We had no choice but to take this Uber van from NYC to south jersey, and expressed I wanted to talk to a manager Monday morning and it was not acceptable nor OK that they mismanaged this reservation so terribly. The dispatch informed me that the error is in their inquiry form, but refused to acknowledge any wrongdoing after multiple times of me explaining I had it confirmed with a member verbally on their team, and in no place does the emails rate this was a Uber ride. I could have reserved this Uber van for 1/2 the cost if I wanted that route. I will be reviewing this with our bank, and would not recommend to anyone!

Freddy car service approach us at the airport stated they were a taxi service. No they are not!…read moreThey charge us double the fair for a 10 mile ride no traffic. $132. Bad driver as well!!! See Freddy denying that it was his company! You can see the charge on my credit card. Don't used this company! Very dishonest!

Had a similar experience as Anne and Amos. Was approached at LaGuardia asking if a taxi was needed…read more The guy charged me $225 (didn't realize it til 10minutes later) and didn't even drop us off in front of our hotel. Had to walk 5 blocks in the cold....... Comes up as FREDDYCARSERVICE QUEENS NY on my statement.