This company was assigned for my mother's doctor appointment, and I was initially very weary…read morebecause of past experiences with other transportation companies not showing up. However, Cathay showed up as scheduled, and the gentlemen who arrived were very courteous, professional, and careful with my mother. Dispatch was also very responsive prior to the arrival. I will say that they almost had to cancel the ride because they were unable to communicate with the insurance company. In my opinion, the patient shouldn't have to be inconvenienced by an issue like that. Once the service is booked, the details should already be finalized between the transportation company and the insurance provider. On the return trip from the appointment, it appeared that dispatch had provided the drivers with a different address, which caused a slight delay. Thankfully, the driver called to confirm the correct address, and the issue was quickly resolved. Overall, I want to thank Units 154 and 151 for providing such pleasant and courteous service. Despite the minor issues, I appreciate their professionalism and would consider using Cathay again for future appointments.

My parents don't speak English. They waited for two hours and I didn't say anything. Then today I…read morecalled to ask why the car didn't come. He said if you didn't answer the phone at 6:30, it didn't come. I said you can call again. He said you called the insurance company and he didn't know to hang up. They called me this afternoon and said a woman would call and ask when you will be back and their company car will come. I said my mother is on IV and I don't know when. Can I call you half an hour in advance? They said yes. Later when I called, the man who answered the phone said our company doesn't do business with you. What kind of company is it? Don't call a car from their company. If there is a 0 star, I won't give them a single star.

With less than one day's notice, Peter and John at Green Trips help orchestrate a pickup and two…read moredifferent medical drop offs with a final return for my mother and her aide. The driver was on time, helpful in getting her wheelchair in the vehicle and courteous. I would not hesitate to use them again.

My sister and I had to maneuver our mother to the ER (non-emergency/ 911). We are not from the…read morelocal and so just started searching local companies. How extremely fortunate we found Green Trips! The dispatcher was knowledgeable, quick and professional. Within 30 minutes our wonderful driver, John, arrived. He was courteous, helpful and kind as he helped us get my wheelchair bound mother down 15 exterior steps. Highly recommend - thank you Green Trips!

I had a very disappointing experience with Wellness Transit. This was transportation for an…read moreimportant medical appointment, yet the service was extremely unprofessional. They were difficult to reach by phone, and when someone finally answered, communication was very hard to understand. I could also hear babies crying loudly in the background during the call, which did not inspire confidence in the company's professionalism. The vehicle that picked me up was filthy and had a strong unpleasant smell. For a company transporting people to medical appointments -- many of whom may already be dealing with health issues -- cleanliness, reliability, and professionalism should be a top priority. Unfortunately, this experience fell far below acceptable standards. I would not recommend this service.

horrible car servic, they had no regard for my disabled son and was extremely disrespectful ! will…read morebe filing complaint with mas

Earlier today around 12:35pm I was on my way to work when this van C33 almost ran me off the…read morehighway. It was very uncalled for and aggressive. I have spoken to the company but, still will like to give a warning for anyone looking for an assisted transportation because there are people who are recklessly driving. The man was an almost bald black man with glasses and he had no care. I was very warned and panicked but was able to gain control. He doesn't use any blinkers and is just overall a bully on the road. This is not the type of person that should be driving and I hope this employee will learn to do better on the road. My car has cameras and I'm happy to have been able to catch the company name and the car number so this employee can learn from his wrongs.

My now go to transportation non emergency wheelchair transportation company in Westchester. I was…read morenew to finding transportation for a wheelchair bound relative of mine (that wasn't subsidized by any service) and I'm really happy to find Assisted Transportation for a taxi on a major holiday. I'm always apprehensive when booking something like this because you never know how smooth or not smooth things will go. Everything went great that day. I like their minivans, doesn't seem to much of a production to get her in and secured. There is room for 1 or 2 additional people that may be traveling with the person (we had an aid with her). They were on time and patient. I'm already using them again.

They are on time they also keep you post if the driver is in traffic,friendly driver they make you…read morefeel welcome,Communication with office staff is very good.

Los representantes en el teléfono son muy amables y me llamaron para asegurarse de que mi conductor…read morellegó a tiempo. muchas gracias me gusto el seevico

Freddy car service approach us at the airport stated they were a taxi service. No they are not!…read moreThey charge us double the fair for a 10 mile ride no traffic. $132. Bad driver as well!!! See Freddy denying that it was his company! You can see the charge on my credit card. Don't used this company! Very dishonest!

Had a similar experience as Anne and Amos. Was approached at LaGuardia asking if a taxi was needed…read more The guy charged me $225 (didn't realize it til 10minutes later) and didn't even drop us off in front of our hotel. Had to walk 5 blocks in the cold....... Comes up as FREDDYCARSERVICE QUEENS NY on my statement.

last Thursday Aug 13 ,2026 the unprofessional action taken against me is beyond disgraceful,…read moreI was left in Tremont Ave , for then 4 hours giving me 20 minutes every time I called!! I started at 2:59 the last call at 7pm in which a driver called to pick me up , when I was already on the bus ride of 2 hrs to get home !! I'm a dietbetic in which I hadn't eaten and fell so sick I will follow up this situation with my insurance do it don't happen to others

My husband uses this service; Medicaid ought to sue the people responsible for how poorly this…read morecompany is run. Everything is in total disarray--in the middle of this heatwave, we've been waiting for transportation since 12:20 PM And the driver arrived at 2:27 pm

I found these folks by accident and they really came through for me…read more You can reserve online, pay ahead of time, and the driver shows up, usually early, and the dispatch and office lady coordinate quickly and efficiently to iron out any wrinkles (Manhattan offers many challenges to riders trying to find their drivers!) It'sa delight to just roll into the van, get locked down, plenty of room for able-bodied companions, and get where I'm going, no fuss, no muss, no worries. It can cost more than a taxi if you are going a short distance, say from Times Square to the Met, but for this customer, it is worth every penny to have a ride guaranteed, and no hassles about the wheelchair.

I book this car service almost weekly for my clients in wheelchairs and I am very impressed by the…read morequality of service they provide. Finding good and reliable accessible transportation is nearly impossible in NYC - I tried this company after several failed experiences with other companies and it has been a game changer! They are always reliable and incredibly responsive. I highly recommend!!! Thank you!!!

Always on time, helpful and so professional. After difficult flights and busy airports it's so nice…read moreto see the team ready to go as soon as you exit the airport. Cars are always immaculate and stocked with water. Drivers are safe and do a great job rain, snow or sunshine!

They provided exceptional service from the start until the end. Their communication was great…read more Their drivers were polite, and the vehicles were very clean and comfortable. They provided car seats for our young children, and were also flexible when we needed to change our return date and time. I will definitely use them again.