La la la loveeeee this place! Customer service is EVERYTHING to me and I must say, the employee's at Workhorse Bicycles are TOP OF THE LINE! I work in the hospitality industry and I believe in giving 5-star, white glove service every time! Now receiving that same service is another story. I pay attention to even the tiniest of details and my expectations are high when it comes to customer service so giving Workhorse 5-stars brings me JOY because they deserve it! It is so awesome to go out to a restaurant or check out a shop and receive GREAT customer service! The employee's here are not only very hospitable but they are very knowledgable! Not to mention the shop is very clean and organized! Colton was very kind & shared his expertise on a few questions my boyfriend & I had about our new bikes. He took his time to explain in detail and with a great attitude, what may have been giving me some discomfort on my bike i.e. sizing of the bike, how far forward my handle bars were etc. He also took the time to observe me on my bike, measure a few things on my bike, adjust the seat and give me his honest opinion on my uncomfortable bike seat situation. What I LOVED the most about the employee's that helped my boyfriend and I is that no one tried to force us to buy anything in the shop. I had an uncomfortable seat situation and also was looking into a lock to secure my bike and another lovely employee, Brian, helped break down some different locking options to me. Both Brian and Colton took their time to answer all our questions with an awesome attitude and my boyfriend and I both felt that their advice was sincere and we greatly appreciated their time, expertise and not "pushing" products on us! As we were leaving the shop the other guys behind the counter who were fixing/tuning up bikes kindly wished us a great rest of our day! Amazing... Greeted us coming in, took VERY GOOD care of us while we were there and happily wished us well as we were departing... that customer service is 5-star worthy! Thanks awesome gentlemen at Workhorse! We will definitely be back soon :)
p.s. my boyfriend had been into Workhorse multiple times, years before we met and he wanted me to include that EVERY TIME he's been in there he always received great customer service as well! Kudos and big thanks to the people who worked at Workhorse years ago as well :) read more