We just had the best experience this afternoon! The young man that was helping my husband was ON IT! He was going to and from the back, whipping out different boots that fit the description of what my husband said he was wanting/needing. AND, he was also helping another gentleman at the same time. I wish I could remember his name so that he would get his props but my memory ain't what it used to be LOL. He was wearing shorts and he had a tat on his calve. (Just incase his boss is reading this) The cashier, Justin was super sweet also. read more

Work World - Happy customer! - Shoe Stores Near Me - Santa Rosa, California

Everyone there was amazing and very helpful. Helped me find everything I needed. Went above and beyond! The manager Chris was extraordinary. 10/10! read more

Sad to leave a review like this, we have been coming to the store for years. For the last couple of years, this area has declined, and it seems that Work world has allowed this location to pretty much die off. The staff is unattended, and just generally does not care to be there. it is such a large company you would think management would step in at some point. It has changed a lot in the last couple of years. We currently employ 25 guys that were always outfitted at this location. We will be using another vendor from now on read more

Work World - Shoe Stores Near Me - Santa Rosa, California

Last visited 3 years ago because the customer service was horrible. Went today thinking things might be different, no chance, still POOR customer service. They have signs all over the store that let you know that there is a sale going on. Get to the register and E......a rings me up, doesn't mention the sale and doesn't charge me the sale price, after I have to remind her that the items are on sale, she rings them up again with no apology or anything and saved myself $40 ! Won't go back, they clearly just don't care !! read more

I'm gonna be honest, most people don't come to these places for much aside from work essentials but my experience was more than that. Not only did I find what I needed but I got some good customer service along with it. The game ball goes to the slightly older gentleman possibly of Asian descent. Not only was he patient with me but very helpful as well. I hope every work world experience is this easy in the future for me and all of you read more

Amber and Justin went out of their way to find the sizing I needed in store and held the other size i needed at the other location. Beyond excellent service!! read more

A lot of one star reviews and it sounds like they were earned. Fortunately I have had better experiences each time I've shopped this location not always by much but it has been better. Most recently as last week. Upon entry we we greeted by a tall guy at the counter chatting with a gal co-worker as she helped guests. There were a few people in the store (at least 8) we needed help with a pair of boots we were helped right away. While we were at checkout there was a price discrepancy on a pair of pants. The guy was quick to give a lower price adjustment. Overall this is a good store. They have the clothing many people need. If I had a complaint it would be limited stock for womens items. Wondering if it's due to everything being closed or limited right now or if they're phasing out that section. read more

I love the inventory and customer service. But today the glare from the windows killed me. Is there something that can be done? Thank you! read more

Great place to get boots and work/workout clothes. I ended up buying a pair of work boots that were defective and started to split after just 3 months of light use and they let me exchange them for another brand with no problem. Lots of brands to chose from. I'll definitely keep coming here for my work clothes going forward. read more

I had gotten a pair of work boots and I had not even worn them for 3 hours and they had giving me blisters and I went to return them, and they said that they would not give me my money back or exchange them because I had already gotten them dirty read more

Worst customer service !!!!! Never coming back And i dont recommend this place Very rude guy that helped me. I asked him to find me a shoe size He replied find them yourself read more

Rude lazy staff, I'm tired of zero service & getting look at like I'm there to steal... I'll buy from dickies and Ben Davis straight up...also save myself.some $$$$ read more

Very poor customer service and shocked that 4 pairs of Shea we asked if they had my husbands size they didn't have The young man who helped us looked like he was high, and my husband even made a joke about it. When we paid for our work shoes the cashier didn't even look at us or acknowledged us. I won't go back. I get better customer service ordering online read more

The guy on the checkout, who did NOT helped us, was so bad at his work, didn't even say hello or anything. So bad bad service. Never coming back. read more

I am writing my review as I'm sitting outside of work world and had to walk out while my husband paid, and employee named " Brandon" should be fired. He has awful consumer service. He is not pleasant and doesn't acknowledge the customer! He seems like he just rolled out of bed and hates his job! To the manager owner of this store. My sugestión should be to let him go! Do it for your business and the customer complaining! My husband works for the City and as he handed him the voucher we could tell he didn't know what he was doing.. might have to tell the city not to send their employees here and that would be too bad since it's a loss of business for this place. Brandon was awful!!!! read more

One star because the selection is nice! Kinda disorganized walked around for ten minutes not an employee in sight finally found one asked for help and he refused!!! I'll take my business elsewhere mr rude on his phone texting read more

Corporate should seriously consider extensive customer service training to all of their incompetent personnel working the floor

Pretty deserving of of their terrible reviews. I stopped in after work to get a polo shirt and just to take a quick look around for a jacket I might want. I asked to try on the shirt and Brandon was very annoyed that I had asked, only reason why he walked over to show me where the fitting rooms were is because he had a key to let me in. So I go to the checkout counter to pay for my shirt and was involved in a conversation with another employee didn't bother to say hi or check in with me to see how the shirt fit or any sort of communication. If this is how retail stores are going to be in this day and age I'm glad brick and mortar is going by the wayside. I didn't even wanna spend the money that I spent in there and I will never go back. The store seriously sucks which is a shame because they actually have a pretty good selection read more

Called and asked if they had a specific pair of dickies and the woman said yeas we do, we have a bunch of different colors too. I drove all the way up from Petaluma and they do not have what she said they have. Thanks for wasting my time. The Woman at the counter said she didn't know what I was talking about and tried to make me look stupid. Not giving my money to this place ever again. read more

This is a nice store with great selection, but the customer service makes me not want to come back. Particularly an employee named "Brandon", he seemed pissed off whenever someone needed his help. Not welcoming at all! read more

HORRIBE costumer service. Came in 745 to buy my husband 2 pairs of work boots he already knew he wanted. Was completely ignored by the two ladies working. When we finally had to approach one she said rudely "what do you need". And we told her exact shoe inside she went in the back came out two seconds later and says we don't have it. We were treated as if we came into a closing store when they close at eight they were still open for business but we're completely unprofessional and not willing to help Won't go back thee again second time I've had horrible customer service we would've spent over $500 there maybe even more. Later workworld you just lost a long time costumer my husband won't be returning either . read more

All of the one and two star reviews of this place are for a reason. I've been a Yelp member for years, but have only experienced customer service so absolutely awful that I bothered to write a review. I need navy blue pocket T-shirts for work. I don't mind paying a little more to buy locally and support small business rather than Amazon or WalMart. However, Work World charges $15 for the same exact shirt I can buy any day from Amazon or WalMart for $9.95. If Work World does not have the most amazing customer service experience to justify paying that much extra, they've got NOTHING. I was "greeted" (grunted at) by Brandon. From the minute I walked into the store, it was obvious he not only did not want to be "working", but having to stop picking his teeth, rolling his eyes, and then walk to another part of the store was a serious interruption in his afternoon. I don't know if the kid is borderline retarded or just the most apathetic jerk ever to work in retail, but he could not, or would not, tell me the difference between Carolina Boot Company and Thorogood boots. They did not have the 10.5 size I asked for and he could not tell me when or if they would be getting more in. I asked if they ran true to size. He did not know. He didn't bother to find out either. Anyone with half a brain or who cared even slightly would have offered for me to try the next size up. I find it sadly ironic that the people at Work World don't actually want to be working. They have no sense of pride or work ethic. Work World has lost another customer. I will buy my work shirts and boots someplace else. read more

I've spent money here several times, but the staff is brutal. The manager lady isn't helpful and was condescending. She's the brown haired one. I walked up to the counter with items and no one even acknowledged me. I had to engage the staff. The younger, newer girl was most willing to end their conversation to get me to not wait there. But she still wanted to chat it up at the counter instead of help me. The staff is simply following the lead of the management. I'm for $15/hr minimum wage everywhere, except for work world Santa Rosa. read more

I would give it a negative 5 if i could. The manager brenda has horrible customer service!!! We bought a pair of shoes $100 ( at the codding town location) and wore them once in the house only to be the most uncomfortable shoes EVER!! It sucks that they couldnt do an exchange or give store credit. To make things worse we have a 100 gift card to that (beep) location. I hate work world!! read more

This was not a good experience. Firstly Dawn... or the only women employee in the store was SUPER rude. She didn't want to help me find a safety rain jacket that fit my womanly body... She said she doesnt kno the product and most people know what they want when they come the store. News Flash Dawn!!! Its apart of your job to help the customer... geeesss!!! She took time to warm up after I asked for her name but too late. She needs tonkno the produces in the store. Your a women why dont you know how to help women who work construction Dawn?? read more

Worst bull shit store policy ever. I lost my gift card but I have receipt. They told me to F off and shouldn't have lost card. Fuck you work world. That's just robbing for prophet. !! read more

Truly lazy associates working. Too busy socializing at the register. No one ever asked if we needed help. I'm an essential worker and wanted to try on a new brand. I was told that I was not able to do that, they had a policy to buy and return. WTF? I believe they are just too lazy to wipe down the dressing room. I will never shop there again read more

As someone who has worked retail for 25 years, this place has gone downhill so drastically it's unimaginable. The woman who was apparently the acting manager on duty, was dressed like a clown, and was so unorganized it was ridiculous. Not to attack her personally with her personal Style by any means, I'm just saying it to point out how very unprofessional for this type of establishment. If you've ever work retail then you know very well that you stock up on small bills for Sundays leading up to holidays so you don't run out. This poor girl was calling nearby stores to see if they had ones because they were completely out. Not only did nobody greet us or asked us if we needed help or anything at all whatsoever, but the kid that was ringing us up was a young man who looked like he was so high that he could care less about anything going on around him. I bought two pairs of pants, and it was a 5-minute transaction because he could not maintain his focus, and could barely keep his eyes open. Honestly I would kind of love to step in and work for the store because I really would have been firing that kid already, he was way too intoxicated to beat standing behind to work counter. I will be back because I need to shop here, as it's the only place I can get certain things for work. But I'm thinking I might end up going to the Coddingtown location from now on if this place maintains this level of employees. It's really sad to tell you the truth that people are paid to be stoned out of their mind and just stand behind the register and do basically nothing. read more

I will have to concur with the rest of the group on this review. The manager not being helpful at all, she was rude and unwilling to help.

Asst Manager (Heavy Hispanic girl) got mad and rudely interrupted me when I told her I had been waiting to be helped. Then admittedly tossed my shoes on a metal bench. When asked about her behavior and poor customer service she said, " This is how I am". Shop somewhere else. Do not support Work World. Look at the reviews, they don't care about customers. As soon as your money is taken, you are on your own, defect or not! read more

Terrible. Today was my first visit and I was looking forward to buying multiple pairs of Carhartts for work. The staff (2 women) never greeted me, never offered to help me find my size, then told my partner that the ladder was unsafe when she helped herself, and still never proceeded to help! They were cranky and rude and had NO customer service skills. I confronted one of the women before I left and told her how disappointed I was. She replied by asking "what did you want me to do?". Gross. Never going back. read more

Jazmín and Mike are super helpful and made my purchase a good experience. Thank you! I will definitely recommend my family and friends!

This lady cares nothing about keeping customers happy. Didn't want to give me a discount that work world was giving online stupid. read more

Work World - Shoe Stores Near Me - Santa Rosa, California

I should have remembered every other time I have been to this particular workworld location... terrable customer service! To the point of angry looks from other employees as I'm trying to keep calm with the clerk while spending almost 300$!Young man stocking clothes looking at me like he wanted to go outside and fight! I will never return to this store again! Who's hiring these employees! Interesting that it's been spread over about 5 years...I should have known that! I was just close to that particular store.whats bothering me now is I saw a certain pair of thorougood boots that I need and haven't seen at the other boot store but I'm not returning to that store to hand unruly and rude clerks another 300$ while trying to stay out of a physical fight with one of the young snot nosed kids stocking clothes. I hope someone in management reads these Yelp reviews. read more

Never coming back until "Brandon" is fired! I was hesitant to write a review because I always think the best of retail workers (after all its not an easy job) but after reading I'm not the only person who has experienced this awful customer service in this same store, here it is. This Brandon employee seemed high and was totally ignoring my husband when he wanted to try on a pair and when he finally answered to us did not even look at us, he was so rude. Either he needs to be fired or put in the back where he has no contacts with customers. read more

This is one off the only places in town for work gear. They know it and act like I can't get things of Amazon for less with better customer service. They really need to work on customer service or just close the doors if they don't want to help the customers. The return policy is laughable and selection is sparse at best. The fact they are a real store gets them 2 Stars. read more

The woman with short grey hair that works here is the worst! She was so rude to us today and when I needed something I had to wait and then finally interrupt her conversation with another member of the staff who were just standing there gossiping about another customer. The staff here seems miserable. read more

Spent a lot of money buying Carhartt short sleeved t-shirts (colored). Most shirts developed small pin-sized hols in lower front after a wash or two following label care instructions. Not going to buy those again. read more

Wow just got off the phone with the regional manager for Work World regarding the rude manager. Don't hold your breath thinking anything will be done regarding said manager, he's sounds like her, I know when I'm getting my rubarb rubbed, it's a corporate thing, shit rolls downhill, so boycott them and buy online. read more

This is a great place when you need to find some good work boots they have a huge selection. I spent about an hour looking for the perfect pair of boots.The staff where helpful and knowledgeable. read more