Staff is very nice. They carry a lot of the stars in my review. Easy ordering experience. Food was ready ahead of projected time. Overall, food mid, cleanliness meh, staff great.
Location opened very recently here in Natick taking over the former Anthonys coal pizza place which was huge. Given there is only some seating that means the kitchen must be huge.
I saw that they offered bbq brisket and I know brisket is a challenge to get right so I had to try it. It was seasoned well but all over the place texturally. I think it comes down to the cut. The pieces with good marbling were close to juicy. The less fatty pieces were reminiscent of jerky unfortunately. Flight of sauces that it came with were all good. I'm saving them for the next time I grill something
Kids mac and cheese was nothing special. Tasted oddly like panera, so not exactly a compliment
Fries with cheese sauce was ok. Cheese sauce is very runny. If you dip it will drip immediately. Not sure if intentional but if you compare it to like shake shack and you like the texture from shake shack you will be off put by how runny it is here.
The burger came in a few dollars less than the same thing at five guys. I liked how it wasn't greasy tasting, as five guys definitely tastes a lot greasier but it was just alright.
Oddly enough I think the most tasty thing I tried today was the pinto beans side from their Tejas bbq menu. Hearty and nice flavor
Everything was packed very well. i was surprised by how it looked like nearly everything had some sort of label. The to go bags were too nice to just recycle as is.
The seating area was turned over, or rather the floor was sweeped, at least once while I ate there. I actually ended up swapping tables when I realized the first place I sat was dirty on the seats and the table. It would be good to see the tables cleaned better.
With a coupon I think this place is great. If i had to pay full price for the brisket I'd be a bit unhappy.
That said, brisket is hard to do right. I would give them another try and maybe order some stuff that is maybe more likely to be good via some reheating process. I'm guessing they don't smoke brisket on the spot but I could be wrong.
I also overheard that one guest took someone elses food. they ended up coming back and complaining. The staff member handled it well and treated both the guest who lost their food very politely and nicely and treated the ignorant guest who was upset that they took someone elses order much nicer than I could manage. This is the kind of customer service that makes a difference read more