Our 2016 Ford Edge shut down completely recently and out Key fob stopped working. We managed to get…read morethe car started with the help of AMA and drive it to Big West Ford. We had excellentvservice and rides to and from their shop.

I had purched a used 2018 f150. At first the team seamed great. Patrick and Joe where my sales…read moreteam. After one week of having the truck. I had a random missfire in the truck. I was quite unhappy with this, brought it back to the dealership, spoke with my sales team and was told from the service department it shouldn't happen again.. Another week gose by and the random miss fire happened again... not happy At this point I'm very unhappy. Expressed my concerns with kristain the service manger. He expressed how sorry they where and that they will do everything they can to address the issue. My truck was then picked up from my home with a full tank of gas that I just filled. After some time they finaly found the issue. The truck was sold to me with Bad high output fuel injectors. After this was fixed the truck was brought back to my home. The next day i went out to my truck to see how it was running and come to find out that they used over a half tanks of gas to do there road testing and did not bother to fill it back up and that my windshield had a big Crack in it. Witch it 100% did not have a crack or rock chip at all when they picked up my truck. Once again I called the service manger Kristiana and explained to them that there was not a Crack in the windshield when they picked it up and they need to replace my windshield. This is before driving it and after testing the truck out, i was getting a very odd vibration in the cab of the truck and the steering wheel, at this point. I was extremely unhappy. Again expressed my concerns and was assure that the windshield would be replaced and they would look into the vibration issue. Once again they had my truck for almost another week before finding the issue. This time it was a bad drive shaft... I was told they will do everything they can to make this right to me. They filled the gas tanks and sent me a receipt before doing all there test driving to make sure they fixed the issue THAT WAS MISSED IN THE FIRST PLACE and used over 450kms of gas to ensure the issue was fixed and did not replace it.... After them fixing this. I was told my truck was ready to be picked up. I now have to go to the dealership and pick up my truck as they would not drop it off back to my house and come to find out again they did not fill the gas back up, after there techs did there road testing. Witch they used over 600kms of gas at this point.... I asked to speak with Kristian the service manger. He came up to me with a very poor attitude and said. Mike we fixed your truck and replaced your windshield witch he believes they did not do. then tells me WITH A VERY DISRESPECTFUL ATTITUDE. We are not filling your truck up with gas at all. Ok. I said thats hows this is going to go ? He replied, yes I left the dealership again not happy at all I do not understand how big west ford thinks it's ok to do all this road testing on the customer dime when they messed up and it's ok not to refill the gas they used to fix there mistake of misdiagnosis's on my truck. not once, but twice As a customer that spends over 40 000$ on a 2018 f150 lariat. I expect better service then this from big west Ford. 100% do not buy anything new or used from this dealership.

We were asked at the time of sale to rate the dealership and complete a review online at the time…read moreof purchase for our 2015 Chevrolet Tahoe LTZ. We attended Wolfe GMC Buick on June 11th to view a used 2015 Chevrolet Tahoe LTZ. The Sales team member Mo was very responsive and was willing to stay late to meet with us in the evening which we appreciated.  During the test drive, the check engine light had come on following acceleration and on return, we had asked staff to look into the same and requested a tune up as this was the likely cause.  The service team tested the Tahoe twice and we were told that there was nothing found, however they were willing to do the tune up anyway as a condition of sale.  We picked up the Tahoe on June 16, 2025. On June 22, 2025, the engine light came on again and stayed on.  On June 23, 2025 we brought the Tahoe to a Garage and the check engine code read Misfire on Cylinder 7 - the code was subsequently cleared. Later the same day, my husband emailed Curtis Jensen advising that the check engine light was on again and the response was to direct us to the sales department. Mo called later the same day advising this was not their problem. On June 27, 2025 , I was with my son on the highway on our way to our lake lot when the check engine light came on again as well as the service Stabilittrak light.  The vehicle immediately ran rough, would not accelerate and smoke was coming out the tailpipes. Luckily we were not far from home and I was able to limp back home. We subsequently had the Tahoe towed to a Garage on July 2, 2025 where after diagnostics were completed they determined that the left side Head of the engine was recently removed and someone had changed out the lifters with non-GM parts which were found to be seized. The mechanic also noted that the Oil Sender was broken and glued back together.   On Friday July 25th, I emailed Mo, Curtis and their managers with the information above and requested support in covering the cost of repairs and never received a response.  On July 29th, I emailed Mo, Curtis, their managers and the General Manager and never received a response.  I have also left phone messages for the General Manager requesting a call back on August 1st and on August 5th however still have not received a response.  When meeting with Finance Manager, Curtis Jensen, we were assured that this dealership was honest and would never sell anything that they would not sell to their own family.  Mo assured us that this dealership does not sell vehicles with engine problems.  After the stress and financial strain that we have been put through despite assurances from the Wolfe GMC Buick sales team that we were buying a good reliable vehicle all we were asking for was support to rectify the issue and have been ghosted instead.

We broke down in Edmonton (3.5 hours from home) after a family funeral. Power steering pump went…read moreout.. We arrived at the dealership around 4 pm. They arranged for a rental (less than 2000 km.) brand new. They drove us to Hertz. He even held my car door for me. The staff at Wolfe were happy, attentive, and very helpful. The car was repaired by 3:30 pm. the next day. The price was appropriate for the work involved. In the end we are extremely happy and they covered the cost of the rental. HAPPY DAYS, Thanks Duane Kuck, and staff. You are awesome!

Came in to get my Pilot serviced for oil change. Better…read morethan what I had expected it and what I remembered it to be last time I came in. Service was faster. Normally oil changes would take a whole day but this time, it only took 1-2 hours which I was impressed with.

Had a great experience buying a Pilot from Ethan. He wasn't pushy and was willing to wait and keep…read morelooking for the right vehicle that fit our budget. I would recommend go Honda anytime. Thanks Ethan!!

Polite, prompt service. They let me choose the best day for me to get my radio replaced…read more They were prompt and they also checked my tire that had as slow leak...no charge. I love working with Carson. I always ask to be put in touch with Carson as he is a lovely young man. He is knowledgeable and polite, he smiles. and gets things done quickly. He is truly a outstanding employee..

I've come to this Toyota about 6 times now. And something always goes wrong…read more Today was the last straw, we will be going to a different Toyota to do servicing and details from now on. We came in for a shampoo and detail, as well as a quick diagnostic report. We were told at 9:30am that everything would take one hour, and then the shampoo drying time would be 3 hours. We checked in to see what the status was for waiting at 12:00pm, they had not even started anything yet. We don't have the time to wait longer when it hasn't even started so we canceled the entire thing and are waiting for them to bring our car back so we can leave... It's 1:00pm and they still aren't able to bring our car back, when we've had no work done! We've just wasted nearly 4 hours (and counting) for nothing! Don't waste your time, go to a different Toyota. Only saving grace is they always have property brothers playing in the waiting area.

Found the 2015 Yukon Denali we wanted on Kijiji, it was at the Kia west Edmonton dealership. Met…read morewith salesperson Adel, agreed on vehicle price and trade in value, was told Vehicle would go through a 150 point inspection before I would have it in my possession. Then met with finance girl Kathleen gave us written out on paper,payments of $354 biweekly. First payment comes out $10 more! The $10 isn't the problem it's the dishonestly that doesn't sit well. Come back to finalize deal With her and she is 40 minutes late getting is Into her office, due to another manager dealing with a "crazy client" is what we were told. Timeliness is important as I have my toddler and baby with me. Pick up the vehicle a few days later, after promised repairs are preformed. As soon as the vehicle was driven off the lot two warning sensors came on. The air shocks sensor and the side detection sensor. I immediately called Adel back and he told me to bring the vehicle back. I bring it back and they keep it for a few more days they say everything is mechanically sound. Again as soon as I drive off the lot the sensors immediately come back on. Now I'm highly annoyed I have two small children and each time I have to take the car seats in and out of my vehicle to put in a loaner vehicle. I also question if it was even looked at in the first place. Finally after the third attempt to look at and fix my vehicle they decide to take it to GMC. So in one month of owning the vehicle and making payments on it I've actually had physical ownership of the vehicle for five days. I understand that things can be overlooked but this was an absolute joke. Out of all of the vehicles I have purchased in my lifetime this has to be the most difficult situation at a dealership that I've ever had. After all the problems I've dealt with at this dealership I have attempted to contact Paul Ricci the customer relations manager and left a message but my phone call was never returned. I guess customer satisfaction is not a priority to this dealership.

I bought a KIA Sportage from his dealership in 2023 and had a horrible experience with this…read moredealership. I wrote a a 1 star review back then and was pretty much told that they didn't care. Years later, this dealership continues to cold call me trying to get business from me asking me if I'm interested in purchasing another vehicle from their dealership. I've been called several times in the past 2 years and each time I've told them to never call me, but they continue to do so. So here's another negative review for continuing to cold call me after I've continuously told them I do not wish to be contacted and I will tell anyone willing to listen to me that this dealership is the absolute worst. I'd purchase a vehicle literally anywhere else than KIA West Edmonton. Sincerely, André Bisson (The guy you keep calling)

Had a great experience buying my car. dealt with Gary mostly. I was well taken care of and would…read morehighly recommend

We bought a Murano and our sales associate was Geovani Hernandez. Geo was professional,…read moreinformative, respectful, polite and very efficient. He listened well and answered questions directly. The experience with both Geo in sales and John in finance was exceptional. Our time was respected and Geo went above and beyond to be helpful and provide service.

Honestly, I've had nothing but good experiences here, so I cannot relate to everyone's comments. I…read moredealt with them first when I was looking for a car, and came to like a used rvr from another dealer. They gave me all the information about the rvr's (as the other dealer was not a mitsubishi dealership, and didn't know that much about it). When we told them the price of the other car, they said that was a good deal, and they couldn't beat it, so they encouraged me to buy that car. They were never pushy at all, simply gave us the information, as well as a few newer options from their lot. I continued to get my car serviced from them, given how good they were to work with. When my car got written off, I immediately went to them to get another one. They were really accommodating, as most of it needed to be done quickly, and over the phone. They gave me a loner car for free while the deal was going through, as I had limited coverage for a rental from insurance. Even when a mistake was made, and a lower price was promised than should have been, the manager honored it, and we got my new car for a very good deal! I've never been harassed by them, but they have always been good about checking in to see how everything is going. I'm not discrediting anyone's else experience, just looking to share my own, good one, so that you can make your own decision. Overall, I've been very happy with this dealership, and mitsubishi as a brand!

I have same issue with west side mitsubishi. I'm taking car that i just purchased for inspection, i…read morebelieve that it has been in accident even carfax shows nothing.By the way ETCH is not mandatory it's optional but they say that is mandatory and you can get that at any shop for 100$ not 1000$.Have anyone reported them to AMVIC?????????

bought 3 new Mazdas in the last 5 years…read more bought coolant and trans fluid at the parts department and didn't use it all and was charged a restocking fee when returning some of it. Something they didn't have to order in. not the end of the world but bother me quite a bit. won't go here again.

they will go out of their way to not perform OBVIOUS warranty repairs…read more Very obvious drumming sound from the roof. Sometimes louder than the stereo. 2 trips to service... can't duplicate, no issue. small town mechanic diagnosed the issue in under 10 minutes. 3rd trip to service... hold their hand , explain in detail , take mechanic for a ride, make a video . willing to leave the vehicle for as long as it takes. service manager says they will check with mazda. etc. they closed the work order and left a voicemail basically saying "we are too scared to get near the air bags and plastic, you can just stuff some foam or a rag in through the dome light yourself " On a brand new vehicle??? Seriously?? Glad to take your money, will avoid any extra effort to help after

Management doesn't know what they are doing, don't buy of fix your car here, honestly go to any…read moreother dealship

WORST EXPERIENCE EVER. HIDDEN FEES. NO SERVICE, ONCE THE CONTRACT IS SIGNED!!!!…read more It's the 4th and 5th new car for me since 2013, and never have I experienced such dishonesty. I absolutely do NOT recommend this dealership nor the seller JOSH LALLOUZ. He will sweet-talk you into signing the contract, but WILL drop you like a hot potato as soon as the deal is closed. Do NOT trust their finance department either. They are dishonest and good at finding fees. I bought a Grand Jeep Cherokee Limited 2023 last June from GreatWest. There were some hiccups, but it was OK. I guess the finance lady trying to sneak in some warranty packages into the car price should be the first red flag. But I was new in Edmonton and didn't know any better. At the beginning of September 2023, I bought a second Grand Jeep Cherokee Limited 2023, and that's when the issues arose. Once the deal was concluded, I was shown Josh Lallouz and the managers' true colors. It started when I discovered 5 days after purchasing the 2nd car that I was not given the full and right information regarding the warranty package. Trong Nguyen (from finance) made me believe that the coverage was for 5 years. Then I received an email from Jeep regarding the program Jeep Wave, a 3-year free of charge mechanical warranty! I reached out to Josh Lallouz, asking why he didn't tell me about it. He said he thought he did and that a manager would call me. I received a call from sales manager Lance Maroney, reassuring me that I was only being charged for 2 years. That GreatWest would never risk losing a valuable customer like me over $600. I decided to go through the bill of sale only to realize I was paying $9037.35 instead! I reached out to Mr Nguyen to have it canceled (I had 60 days to do so, and it was only day 6). He told me I have to pay $1,910.25 for him to be able to. I told him the bill of sale does not mention it, and he didn't either during our meeting. He said it's the fees Great West had to incur so I could get the extended warranty, interest-free. I called Josh Lallouz, hoping he could help and was told his job is to sell cars and to try customer service. After many unsuccessful attempts to resolve the issue. Many call back requests. I was told by Lance Maroney (sales manager) that the fees will remain. I tried escalating things but was basically told by Garret Anderson (general manager) that Great West is not going to lose out $2,000 over me. So after spending over $175,000 for two cars, in 2 months, Josh Lallouz and the sales managers Lance Maroney and Garret Anderson treated me like SHIT after being bamboozled by their finance department. Then Josh Lallouz has the nerve to send me an email 3 weeks ago, asking for referrals. By the way, I am still waiting for the free winter mats I was promised 5 months ago. Neither Josh nor Trong are answering my emails regarding the mats and confirmation that the warranty has been canceled. I guess you live and learn. $175,000 is a very costly price to pay for trusting the wrong people. BUYERS BE AWARE!!!!!

Predatory sales tactics! Dealing with Kristian I was asked to put down a deposit to hold the…read morevehicle. I declined twice as I was not 100%, but he kept persisting that I put down $1000 just to hold the car. At no point was it mentioned this is non refundable. People at the dealership are also impossible to get a hold of. Was put on long holds multiple times and told people would call me back who never did. I would recommend taking your business elsewhere!

77 days (and counting) without our car…read more.. On July 8, we took our 2018 Subaru Crosstrek to Subaru City (SC from here on) to investigate what seemed to be a CVT transmission issue. The transmission seemed to be "slipping" to the point the car was undrivable. We chose Subaru City because there are only two Subaru dealers in Edmonton and we live north of the river. For weeks SC kept the car for tests and to establish whether the transmission problem would be eligible for Subaru's 160,000 km warranty. Our car has barely over 100,000 kms on it, and due to the **prolific** issues Subaru transmissions of this generation, Subaru chose to extend their original 5-year, 100,000 km to 8 years and 160,000 km. Good thing for us, right? Over the course of the first few weeks, updates from SC and their service department were few and far between. Coming from the Customer Support business myself, I have been taught that updates to customers should occur every 48 hours, regardless of progress on the issue. This is not a philosophy that SC follows. Every week, we would call SC service for an update. They would tell us things like "our warranty lady is away", "we are awaiting direction from head office", etc. Eventually, they swapped the transmission with one that came from Ontario. But apparently it didn't take. So, as the story goes, they tried another. Still not happy with the results, they suggested to us a carbon cleaning of the direct-injection valves. How this relates to transmissions? I don't know, but $1,500 for a problem that could cost $10k (or who knows) without warranty, ok, let's try it. So, we pay $1,500, they clean the valves. On August 21, 44 days after initial drop-off, we were told to pick up our car. We're told that for all of our troubles, SC is going to give us 15% off our bill. Ok, a nice gesture. But when we get to the desk to pay, we find out that additional service parts and fluids, etc. were not part of the initial subtotal, and would ultimately eat up the 15% discount we were given. And on top of that, a day after picking up the car, we start to feel the familiar slip of the CVT... So we call back to SC service. They are, of course, **shocked** to hear the car is not fixed. They tell us to arrange a ride with the shop foreman because they want to see this for themselves. We make an appointment and go to the SC service desk. As always, the service desk is a picture of chaos. The service department is always incredibly busy, no doubt dealing with all the CVT issues. We find the foreman and after 5 minutes of driving around it is agreed that the transmission continues to slip. So, on August 29 we take the car back in. It has been there ever since. I should say that SC has provided us with a rental car. After about a month (and only at our request), they first provided us with a car off their lot. But the very next day, they said they needed it back because they sold it. They gave us another car off their lot, but then needed that one back. Now we're driving a VW Tiguan rental. I am hoping to get our Crosstrek back before winter, as the heated seats, AWD and other features that drew us to the car in the first place are absent in the VW. This 2018 Crosstrek is my second Subaru. The first was a 2012 Impreza, which I loved. Up to this point, I have been a supporter of Subaru and last year convinced my parents to buy a new Outback. But after this experience with SC and Subaru corporate, I don't know how I can ever spend another dime with these people. The transmission issue is one thing. Car problems happen. But the ineptitude of the mechanics, the lack of communication, the unprofessional and inconvenienced service staff, the stall tactics of corporate and the ineffective process that has cost us nearly three months without our car is going to be on my mind for a long time.