Found the 2015 Yukon Denali we wanted on Kijiji, it was at the Kia west Edmonton dealership. Met with salesperson Adel, agreed on vehicle price and trade in value, was told Vehicle would go through a 150 point inspection before I would have it in my possession. Then met with finance girl Kathleen gave us written out on paper,payments of $354 biweekly. First payment comes out $10 more! The $10 isn't the problem it's the dishonestly that doesn't sit well. Come back to finalize deal With her and she is 40 minutes late getting is Into her office, due to another manager dealing with a "crazy client" is what we were told. Timeliness is important as I have my toddler and baby with me. Pick up the vehicle a few days later, after promised repairs are preformed. As soon as the vehicle was driven off the lot two warning sensors came on. The air shocks sensor and the side detection sensor. I immediately called Adel back and he told me to bring the vehicle back. I bring it back and they keep it for a few more days they say everything is mechanically sound. Again as soon as I drive off the lot the sensors immediately come back on. Now I'm highly annoyed I have two small children and each time I have to take the car seats in and out of my vehicle to put in a loaner vehicle. I also question if it was even looked at in the first place. Finally after the third attempt to look at and fix my vehicle they decide to take it to GMC. So in one month of owning the vehicle and making payments on it I've actually had physical ownership of the vehicle for five days. I understand that things can be overlooked but this was an absolute joke. Out of all of the vehicles I have purchased in my lifetime this has to be the most difficult situation at a dealership that I've ever had. After all the problems I've dealt with at this dealership I have attempted to contact Paul Ricci the customer relations manager and left a message but my phone call was never returned. I guess customer satisfaction is not a priority to this dealership. read more

I bought a KIA Sportage from his dealership in 2023 and had a horrible experience with this dealership. I wrote a a 1 star review back then and was pretty much told that they didn't care. Years later, this dealership continues to cold call me trying to get business from me asking me if I'm interested in purchasing another vehicle from their dealership. I've been called several times in the past 2 years and each time I've told them to never call me, but they continue to do so. So here's another negative review for continuing to cold call me after I've continuously told them I do not wish to be contacted and I will tell anyone willing to listen to me that this dealership is the absolute worst. I'd purchase a vehicle literally anywhere else than KIA West Edmonton. Sincerely, André Bisson (The guy you keep calling) read more

It seems like the dealership, or at least the service area, needs change management. If you are NOT WHITE, they will treat you like garbage.It started when I called because I was told by Ryan and Sundeep that I could charge my car at any charging station with no problem. Well, they didn't say I needed an adapter. A lady (white person) in the service department answered the call. I asked for Juliana (NOT white) , as I usually do, and she stated Juliana didn't work there anymore. Then, I said who I was and explained my problem with a lot of detail. She then asked, "So, what do you need?" It clearly showed she didn't listen to anything I said. Then, I ended up asking her to transfer me to parts, and she was laughing while doing it.Jeoffery (Not white) answered, and he helped me (at least, that is what I thought). He was nice and respectful. He thought he helped me find an adapter. However, now I know that no one knows anything about this car. They sell it, but they don't take the time to learn about it. Then, when I arrived,to the dealership to pick up the adapter that didn't work at the end, because was not the correct adapter. My car was very low on charge. I asked them if they could help me and charge my car for a little bit, as It was only at 20%. Jeoffery suggested I ask for Lee at service and ask him to help me. I went there. They didn't come to my car as service people always used to do. I got out of the car, asked for Lee (white person), and he immediately looked at me in a very disrespectful way. I still proceeded to tell him my situation and asked nicely (I promise I was very nice) if they could help me charge my car a little bit since it was only at 20%. He made no eye contact but said, "Well, I guess."Then, a woman (white person) ran to the office and spoke with a guy (white person) who started yelling from the office that it was not a public charging station. I said I was their customer and I have a Kia EV4 (not a cheap car). But because I have brown skin and I have an accent, I don't deserve the same treatment they were giving to the person beside me (a white person). They declined to give good customer service and literally kicked me out the door. So, if you are NOT WHITE, don't buy a car there, because you will deal with the service department longer than with sales or financing. read more

love my kia...bought at kia west 5 yrs ago.. worst buying experience in 40 yrs of buying vehicles... high pressure tacticts...etc...never again read more

well my whole experiance with Olivia sales stephanie finance and jason sales gm were violating and inhumane once they got caught slipping. i purchased a 2025 kia sorento hybrid cause olivia pushed so hard for this one and tslked it up to the point i felt compelled to agree. little did i know myself along with my 85 year old gramma were targed to be the victums of fraud. kia west turned my 45 000 dollar purchase into a insane 75 000 purchase. they added into my loan after they recived signatures 13 000 in add ons that were never disclosed to me or my gramma. then when i asked for cancellations they all ignored me for about 2 weeks. i reached out to authoratisd for guidance and once Amvic contavted them. the gn jason requested i give car back and he will reverse the transaction. relief for me yes but also curious as i know dealerships dont like or preper a rewrite. clearly they were backpeddling trying to get rid of their scam evience before they get investigsted. well fast forward i gave them the car back got my old one bsck just for them to pull my grammas credit a bunch of times and tarnished it. all because they got caught and didnt like that their big pay out is now gone. and to prevent me from getting a car anywhere else. little did they know i have connections in the autodealer buisness and was told and seen them KIA WEST EDMONTON pulling credit for different banks.. legit evil crazy malious people work there so dont even attempt going here read more

DO NOT BUY FROM HERE! my parents recently bought a new vehicle from this dealership (if you can even call it that). from the beginning, they told the salesperson Olivia that the main thing they wanted from the sale was transparency, something this dealership does not do. After choosing the car they wanted, the finance manager proceeded to shove several papers at them, forcing them to sign everything without a chance to read any of the forms or ask a single question about what they were being asked to sign. They kept telling them they would throw in free oil changes for 4 years along with a several other free packages, which turned out to be add ons nearly doubling the sticker price of the vehicle and completely breaking all of Alberta's all in pricing laws. There was absolutely zero transparency or honesty from any employee at this dealership. On top of the scamming, when providing us with the vehicle and banking information for insurance purposes, they ended up giving us the information of SOMEONE ELSE, who they claim has a similar last name to us. Because of this mistake, we could have insured a vehicle that did not belong to us had we not paid attention to detail, resulting in us losing our insurance and potentially getting into trouble with the police. A mistake of this nature is extremely serious and would cost many people their jobs, yet the employees at this dealership swept it under the rug saying it was "just a simple mistake". Absolutely unbelievable. We should have read all the negative reviews before stepping foot in this dealership, as there are a lot of reasons why they only have a 1.7 star rating on yelp, and have been investigated by CBC News for breaking laws. I know they do not care about these reviews, as they respond with the same automatic response each time telling unhappy customers to call them, but when you do call the number provided, they give you arrogant and conceited responses filled with attitude. Absolutely no care for any of their customers, or any concerned that they are actively lying to and deceiving every person who walks through the door. We will be advising everyone we know to NEVER step foot in this dealership, and I assure you all do the same. read more

Edmonton man told to pay $2,400 'market adjustment' fee on new car he'd ordered -- or lose it month after kia agreed to the sale and took a deposit. As per cbc reporting. You have traded a quick profit for reputation destruction a terrible business decision. read more

Took my mother here to do some window shopping. Despite the crumby reviews, super surprising. Mom loved the sales person. No slick sales tactics. Just let us poke around and answer all of moms questions. She saw a few she liked and will be reading all the online reviews, and will be back. She just loved the store. read more

if there was zero stars I would pick that. I purchased a demo was told it was still a NEW vehicle in the Kia world. we went to pick up vehicle went to register where they sent us to find out it was out of province so now we need an inspection. go to get bill of sale the New box was whited out and now it is used. I have no issue with it being used but once we got home we realized they charged us ALL the fees of a new car. I called and was told they could because it was still NEW in the Kia world. i now can't get replacement value thru insurance and they charged so much it will never be covered if something happens. shame on me and I will never return. read more

They use ILLEGAL selling practices to increase the price on you. DO NOT give any down payments until they quote you a price and get it in writing. Go public did an investigation with a secret shopper and they failed miserably. https://www.cbc.ca/news/business/all-in-pricing-kia-west-edmonton-1.6733761writing read more

Great customer service me and my family of 4 needed a bigger suv so we diced to check out Kia west we ended up dealing. With an awesome sales Consultant Cassandra Ayres, she went over beyond to help us get a new suv we ended up getting a 2019 kia Sorento. My family and I love it thanks Cassandra for all the work you did to get use in are ne ride. if anyone's looking for a new Kia go see Cassandra Ayres at Kia west. read more

Never take your Kia to this location to have your air conditioner fixed. We have a 2019 Kia Sorento, and every spring since we purchased it new in March 2019, we have had to get the air conditioner repaired. Each time, they stated it was a leaking valve. We wait months at one point to get the part. One would think that this issue would be fixed after years, but it was not. This April, again, the air conditioner is blowing warm air. I called Kia West and tried to make an appointment. They told me this would not be covered by the warranty because my warranty was due in March. I inquired about Kia West's warranty on the work they perform. There was no comment from the service manager other than it would cost me 200.00 for them to diagnose the problem. So, I took the vehicle elsewhere to get the air conditioner serviced. I am so glad I did. After an independent Auto Facility performed a diagnosis, they informed me that the refrigerant KIA West installed in our vehicle was incorrect. Only 49% of the correct refrigerant was used, and the remaining 51% was a mix of hydrocarbons. There were no leaks; it was just cheapening out on the proper refrigerant product. This could have happened only when they repaired and recharged our vehicle system in June 2023. I am getting a lawyer to send an official complaint to Kia Canada, and I expect to be reimbursed for the 700.00 plus dollars I paid to repair our air conditioning system. Again, stay away from this facility. In the end, it won't turn out well. read more

Buyer beware! Kia West Edmonton is not the most ethical dealer around. They advertise vehicles and when you inquire the price advertised goes up by as much as $8K on a $35k SUV. They will say it has a lot of extras but it is not sold as the advertised price. Government should step in and regulate their practices. If you want to pay over the MRSP go to Kia West Edmonton read more

You deserve 1 star for making Randy Lowry pay $2,400 more than what you agreed to. If you make a deal you should honor it. Please do not go to this dealership read more

Worst customer service in the country!!! no one is available to provide us with the information we need. and when I called to let them know I didn't receive the email I was supposed to receive, a lady called Meaghan laterally sigh on me, like she is tired of me calling, and I was told to calculate the price of the vehicle by myself (just by adding the GST and the fee that I have no idea how much is it). I have also been told that they cannot provide me with any information about my BI-weekly payment on the phone, until I come in person "because this is how it work here in Edmonton" . when I decided to cancel the purchase and asked for my deposit back. then a manager get involved, and the same person called me to give me all the info that she was not able to give me before over the phone.... This was the worst experience for a car purchase I ever had. I cancelled my purchase anyway, and would stay away from this dealership. read more

I'm still waiting for my friend's referral incentives. One of the staff said that my friend have to wait for a month before she can get her referral incentive. Even the President email me about the referral cash incentive. My question is why we have to wait for a month to get the incentive? I purchase a 7 seater Kia sorento and i didn't get the second and third row floor mats on what we discussed. I hope the one year free oil change is not a joke. Not written in the paper but that is what we discussed before i purchased the vehicle. read more

Signed purchasing agreement for a 2022 Sorento Jan 2022. Agreement stated vehicle delivered within 4-12 wks. Trade in value guaranteed, regular wear and tear acceptable. 10 months later sorento is delivered. Interest rate doubled, guaranteed trade in offer reduced $11k. Kia did not deliver....advises purchasing agreement is not a contract. Do not buy from Kia West. No accountability of agreement or desire to appease customer. read more

Ordered a van through these crooks, called multiple times to ask for our vin number never had one on file. After 5 months I wanted to cancel the order and all of a sudden they have a vin and they apperently won't refund my deposit. Stay away from this gong show of a dealership they are trash. I repeat do not do and Business with them they are crooks. read more

Terrible experience purchasing but it was a good service department. No more!!! I asked how much it would cost to replace the door lock. They charged me $60 to tell me. It cost $78 to replace it. I asked them to fix the emergency brake (button sticking). They charged me $70 to tell me it needed replacing, but did not either replace it or quote on the replacement. Horrible just like the sales side. read more

i bought a Kia Sorento ALMOST 2 years ago now, I am sad to say they sold me a FAULTY CAR AND IM SO LIVIDDDD!!!! my AC has costed me so much money since I purchased this SUV and ofcourse they claimed I had all this warrant till a certain time, forgot to mention the AC is NOT INCLUDED in that warranty!!! You scam artists better make this right and fix my damn car!!! I am a MOTHER OF 3 children, my youngest being autis and only 2 years old! And he has had to suffer due to this faulty AC. SHAME ON YOU SHERWOODPARK KIA!!! SHAME ON YOU read more

Bought a new vehicle but learned at a later date that it was repainted very disappointed should have been told this!

I had a bad experience and would not recommend I do not want to go into detail, but the owner told me that I was unemployed and had nothing better to do than bad mouth the dealership, everything I said was true and I do have a job which allowed me some time to post what I did, if I was unemployed do you think I would have been able to pay for the car??? The car came scratched and they were good enough to try and fix it , I came home through a bad rain storm and the scratches re appeared but I was told I was bitter and making it up read more

worst experience ever.. bought new kia rio 5 ..paid way too much...contract says -3000 k c i rebate...i assumed that should be 3000 off price of car...ad said 3500 off manager special...told was cash only price...false advertising??...never received any rebate...final price was way too much...im ashamed to say...never noticed till looked at my papers after doing kia online survey....my bad..love the car...but not impressed with dealership... southpawsgarage@hotmail.com read more

WORST dealership ever , the sales guy Corbin Cavanagh sold me a trade in vehicle and stated that the car runs and drives perfect , it turns out that the vehicle has a transmission and engine problem and they won't give me my money back ! they would take advantage of you and sell you an " as is "car so you won't come after them ! what a crooks , BUYERS BEWARE!! read more

I have had ongoing issues since I purchased a Kia Sorrento from Kia West Edmonton regarding a mat for the hatch of my new Sorrento that I did not receive. Since then I have not been contacted by Kia West Edmonton with efforts to resolve this issue. I have left phone messages and emails to Mr. Ricci and his son's and have had no reply. On January 8, 2019 I went to Kia West Edmonton to get the first oil change in my new Sorrento. At this time I went into the sales area to ask about the above issue and talk to one of the Ricci's. While I was waiting a salesperson from Kia West Edmonton approached me to inform me that the back hatch mat would not be included. When purchasing our Sorrento the mats were to be included but it was a verbal agreement. I was never told that the hatch mat would not be included until after the sale was completed and I had possession of my new vehicle. The sales person also told me that I was to not contact Kia Canada again and if I did Kia West Edmonton would charge me. I had requested to speak with one of the owners. I had observed that Mr. Ricci and sons were in the building. I was told repeatedly to wait as they were all busy. I waited over one hour to speak with Mr. Ricci and was eventually told by the receptionist that he would not speak to me and I was handed a business card. This card was a lawyer's card. At this point I was again threatened that any contact with Kia Canada or any social media posts was not advisable. I consider what Kia West Edmonton did as a threat and their sales/customer service unethical. The lack of professionalism and integrity within Kia West Edmonton is appalling. I will not be threatened by a company that has such little regard for honesty and customer service. If you want to buy a Kia do not buy it at Kia West Edmonton. read more

I was usually very impressed with this dealership until I had an oil change done. I ASKED a question about my settings for reading text messages. The guy that was with me took it upon himself to push the reset button. Now it does not work at all. He told me it was broken and he would get me a quote on how much it will cost me to fix it. Hes the one who messed with it. I have emailed, called etc. And no response. Seriously if you want repeat customers you should be treat you existing customers better. read more

I did the research on safety specs, and mileage and knew I would be getting my second Kia. Kris and Mike were so helpful answering all my questions, concerns, taking my budget into account and educating me about the vehicle. Purchasing can be a hassle, all you need to do is ask the questions, ask the sales team if there is something you should know that you haven't asked... ask what needs or could be added to complete the pricing of your car. Great experience thanks to all. read more

Service department was awesome, Ryan Kelly should have been my salesperson. There were too many promises made that were not lived up too by the salesperson I had, inexperience in accounting and the numbers just didn't add up! I purchased about a month ago and hind sight is 20/20 but I probably would have never walked into the show room when getting my old Kia serviced if I had known what was to happen next..... If anyone from Kia cares to contact me my email address is there as well as my phone number is on file with my purchase. I prefer that the sales person who made the sale but didn't have enough respect for me to finish the deal or even a follow up with a call NOT be the one to contact me. read more

Kia West Edmonton - Car Dealers Near Me - Edmonton, Alberta

Make sure you ensure that absolutely everything you disuse is in writing. Just bought a 2012 Sorento and was told I would get certain accessories. Turns out they didn't write it in the bill of sale My salesman turned around and tried to sell me the accessories I wanted "at cost" however the cost price was no different than the regular price. The manager of the dealership told me there was nothing he could do to fix this misunderstanding. Yeah right. Spend your money somewhere they appreciate your business. Blue sky's dodge is the best dealership I've ever set foot in... Kia west Ed doesn't even compare read more

This dealership is amazing. I was completely screwed over by a different dealership and Kia SAVED me! I was able to get into a brand new vehicle (2012 Kia Rio; purchased January 2012). I have not had any issues in over 5 years. The sales rep was AMAZING. I got into an accident and Kia was amazing at helping me deal with the insurance company. I just can't say enough. From sales to the owner everyone is incredible. My mom got a new car from Kia shortly after me and she also had incredible and ongoing service. This dealership is truly amazing and I wouldn't go anywhere else!! read more

From the day I bought my sportage here, I've had nothing but wonderful service. The people were not pushy when I just came to 'take a look'. I never have to wait for service. I love this place. Everything from the financing to driving away was a perfect experience for me. read more

How come our vehicle breaks down after your service department looks at recall issues and are not covered

Test drove the new KIA Optima. The sales person was not knowledgeable at all - to the point where he mangles the spelling of my first AND last name (I spelled it out for him AND he had my ID and insurance). Showed me a walk around of the car, popped the hood and out came a rat.... In the internals of the car...Alive and well. Sales ignores this problem, casually grabs the rat and throws it on the floor, continuing like nothing happened. Drive was excellent though, car is a beauty. Get back to the dealership, the "acting manager"comes to talk to me and get me to purchase the new vehicle on the same day (All while not even looking at me, but at his sales staff). I tell them that I would need more time to look over the numbers and financials and get back to them within a week. Mr. Pretend-manager promptly leaves and I get up to shake his hand and his reply was: "I can't shake your hand, I injured it" and proceeds to pat me on the back (You have two hands and zero manners). As a parting "gift", the sales person reached into his pocket and pulls out a Tims card. He tells me lunch is on him and that he's giving me this card for my interest in the car and taking the time to test drive. I try using this Tims card, balance is $0.00. Rude staff, every "nice" thing they did was completely fake. read more

The service is what makes this dealership stand out. I find it very easy to book appointments. The service department is great, the service staff amazing. A very positive customer experience. read more

Misrepresented the condition of their vehicle. Severe salt & rust damage on the body: engine: and undercarriage on the 2011 Dodge Charger. Metallic grinding noises when accelerating, very dirty interior; not registered under their dealership name; coerced one of their salespeople to drive the car to my home while driving with an illegally registered vehicle & no insurance. Lied about the price; financing terms; and evaded all questions about refunds. Sheldon Dimma & Mark Jones have stolen my $5000 I was coerced to pay via e-transfer to Sheldon's personal account because he claimed their account manager was gone for the weekend. Now, after I refused to take their unsafe & severely damaged vehicle, they won't refund my money and ignore all my attempts at contact. I am a person with disabilities, and they have stolen my life savings and have caused me more health problems. I am now in the process of filing a formal complaint with AMVIC & CBC News Go Public. Legal counsel will be retained if necessary. (I have written documentation & pictures as proof. They are holding my money as ransom, and they have the car back on their lot. REFUND MY MONEY!) read more

Double check any quotes for inspections. I was told that brakes needed to be done and that w rotors needed to be machined and the other 2 replaced, plus the brake pads in the back replace right away and the front soon. I had brakes inspected elsewhere and the rotors were all fine and the brake pads were the only thing I needed replaced. Would have spent twice the amount for nothing. read more

I leased a vehicle here a few years ago for my daughter. The lease is now up and I want to pay it out. Unfortunately the leading person is beyond clueless. I have called 5 times in the last three weeks. 4 messages which none were returned. The one time he answered he said you pay it out directly to kia we have nothing to do with it. I called kia and they put me on hold while they explained the process to him. They said he is wanting for your call. I immediately called him back the the receptionist asked my name and he said he couldn't take the called. The next two messages weren't returned. I have moved on to go kia south, much better dealership. read more

I actually feel ripped off by this dealership. We live in Saskatchewan, we were going to Edmonton for the weekend, just this past weekend, and decided to drop in here. To get an oil change on our 2012 Kia Sportage. While waiting, we were approached by a sales guy, who happened to be from NL just like us. He was very pushy and basically convinced us that we were paying to much for what we had and he could get us lower payments on a 2013 Sportage with even more options. He kept pushing and in the end we caved. He promised us we would have all the same accessories we had before included, which was auto start, undercoating, and fabric protectant. In the end, we ended up paying an extra $125 a month. We had to pay for the undercoat and fabric protectant again. And we also were not told that when we got home we would have to pay the extra $600 for taxes. I really feel ripped off. How did we go from being promised a lower payment, to going to an extra 40 dollars and then to an extra 63 dollars and were not informed of anything until it was too late. We just wanted an oil change! I feel the sales guy really bullied us and we felt like we could not say no. read more

If I had know how bad the service department would be I would never have purchased a car from here. It is hard to get an appointment, they are way off on their scheduling when you do get your car in and they really don't seem to care. It makes no difference to complain. That being said the sales people are fantastic - especially Scott. I am not sure why they cannot seem to see the problem with their service department. I know others who get service here who have the same complaints. read more

Third times a charm! I think not! After talking to a rep on yelp I decided I'd give them one last try? Asked for a quote and once gain inwas over charged. When I asked what the extra charge was for he couldnt even tell me! Your company is a JOKE! tell EVERYONE to stay clear of this place... I know I I'll be. read more