Our 2016 Ford Edge shut down completely recently and out Key fob stopped working. We managed to get the car started with the help of AMA and drive it to Big West Ford. We had excellentvservice and rides to and from their shop. read more

I had purched a used 2018 f150. At first the team seamed great. Patrick and Joe where my sales team. After one week of having the truck. I had a random missfire in the truck. I was quite unhappy with this, brought it back to the dealership, spoke with my sales team and was told from the service department it shouldn't happen again.. Another week gose by and the random miss fire happened again... not happy At this point I'm very unhappy. Expressed my concerns with kristain the service manger. He expressed how sorry they where and that they will do everything they can to address the issue. My truck was then picked up from my home with a full tank of gas that I just filled. After some time they finaly found the issue. The truck was sold to me with Bad high output fuel injectors. After this was fixed the truck was brought back to my home. The next day i went out to my truck to see how it was running and come to find out that they used over a half tanks of gas to do there road testing and did not bother to fill it back up and that my windshield had a big Crack in it. Witch it 100% did not have a crack or rock chip at all when they picked up my truck. Once again I called the service manger Kristiana and explained to them that there was not a Crack in the windshield when they picked it up and they need to replace my windshield. This is before driving it and after testing the truck out, i was getting a very odd vibration in the cab of the truck and the steering wheel, at this point. I was extremely unhappy. Again expressed my concerns and was assure that the windshield would be replaced and they would look into the vibration issue. Once again they had my truck for almost another week before finding the issue. This time it was a bad drive shaft... I was told they will do everything they can to make this right to me. They filled the gas tanks and sent me a receipt before doing all there test driving to make sure they fixed the issue THAT WAS MISSED IN THE FIRST PLACE and used over 450kms of gas to ensure the issue was fixed and did not replace it.... After them fixing this. I was told my truck was ready to be picked up. I now have to go to the dealership and pick up my truck as they would not drop it off back to my house and come to find out again they did not fill the gas back up, after there techs did there road testing. Witch they used over 600kms of gas at this point.... I asked to speak with Kristian the service manger. He came up to me with a very poor attitude and said. Mike we fixed your truck and replaced your windshield witch he believes they did not do. then tells me WITH A VERY DISRESPECTFUL ATTITUDE. We are not filling your truck up with gas at all. Ok. I said thats hows this is going to go ? He replied, yes I left the dealership again not happy at all I do not understand how big west ford thinks it's ok to do all this road testing on the customer dime when they messed up and it's ok not to refill the gas they used to fix there mistake of misdiagnosis's on my truck. not once, but twice As a customer that spends over 40 000$ on a 2018 f150 lariat. I expect better service then this from big west Ford. 100% do not buy anything new or used from this dealership. read more

So just in at Denny Andrews used car sales as they said there was two keys for the truck they sold my friend. And all of a sudden they are saying they only have 1 key! Just get another cut? Really we paid 23000 for a truck 2013 and this is what we get 1 key and told there was 2 keys and to come back and get the other as we had to go back for some things they where still repairing so we said yes to find out now there is only 1 key! Car lots shouldn't be selling vehicles with one key your a car lot not private sales! The key is $180.00 plus tax to get cut as it is chipped ! So why don't you pay for it selling someone a vehicle with 1 key bit saying there is two just come back as you have to look for it. What a bunch of shit and lies from there used car staff! So just found out this truck they sold me is not under warranty because when Denny Andrews took it in as a trade and didn't get the warranty transferred over! Wow can you say smart sales people! They better work something out or I am going to the news about this and I will contact FORD CANADA and report this as I believe they knew about this and sold me a vehicle knowing it had nothing at a high cost almost scam like ! I will change this review if they honour there word and fix these issues ! read more

Big West Ford - Car Dealers Near Me - Edmonton, Alberta

This review is for the Service Department. My recent experience at Denny Andrews Ford was okay. I needed to have the front tires of my Mustang replaced. I contacted them through their website about timings, pricing, availability of parts, and all that jazz. They promptly called me back for an appointment. When the service advisor called me however she asked me all over again what tires I needed even though I had included that info in my initial service request. Then she transfered me to the Parts Dept where I had to tell my whole story all over again. That was annoying. She should have written this info down and coordinated with the Parts Dept herself BEFORE calling me. So on the day of the appointment I brought the car in and they took it in the shop immediately as per the appt (a rarity in the auto service industry.) Usually when auto shops make "appointments" with customers it is just to get the you in the door. It could be hours before they get around to your car. Denny Andrews has a customer courtesy shuttle to bring you home if you don't feel like waiting around. So their driver transported me back to my house (without the constraints of signal lights, shoulder checks, or complete stops at stop signs. He never let the rules of the road interfere with getting me home in a timely manner.) A couple hours later the driver picked me up again and brought me back to get my car. I noticed right away that there was ten extra kilometers on the odometer of my Mustang. The service invoice stated that the mechanic had to take the car out for a "test drive" to make sure that there were no "vibrations" in the front end. ??? I've got some experience in this area and I know that the tire balancing machines will let the technician know if the wheel is properly mounted on the tire. There's no test drive necessary. I suspect that he wanted to take my car for a rip down the Henday. Denny Andrews parking lot is extremely cramped and overcrowded and all of the construction going on around the building makes it even more annoying to get around. The lot is too small for the amount of vehicles that they have out front. That's a minor quibble though. So all in all, not a bad experience. The departments need to be better coordinated and their parking lot sucks. I hope the tech had a good time testing out my new tires. read more

Again, the service here has been excellent! Friendly staff every time I come in. Today, I had the pleasure of dealing with Nicole who celebrated a birthday yesterday. Nicole was great example of a professional employee and went over my work order with great detail. Pleased that I keep having positive interactions at Denny Andrews. I will be buying my next truck from them. read more

Bought a truck from there, one of the decals started peeling after a week and they wouldn't fix it under warranty. Would never suggest buying anything from these crooks. read more

New Car Sales It took two visits before I pulled the trigger, and had I been prepared both in my research and prepared to buy then and there, it could have gone off in a single visit. . . But since I wasn't, that first trip in just to see the vehicle in person (I ended up getting an Escape, it was always my lead contender on a short list of three or four possibles) ended up not being quite so enjoyable. My first trip in I was passed between junior to senior sales consultants, say down with the assistant manager, and finally ended up talking to the manager. The whole time I was clear I wasn't prepared to buy, was just in gathering info, etc. it wasn't exactly pleasant, but it wasn't bad. Still it's the slightly off-taste I was left with from the assistant manager's "technique" that's costing a star overall. The day I went back with buying in mind, however, I knew what I wanted, knew that they had it on the lot, and most importantly had at least the tacit permission of my wife to pull the trigger. I went in and grabbed the consultant that was so helpful the first day (Ricky, you rock) and off we went for a final test drive. I then asked to sit down directly with the manager. I explained to Joe that I didn't want to play games, had done my homework, and just wanted to work something out that was mutually beneficial. It didn't hurt that I work for a company with an exclusive Ford fleet, so am eligible for the X-Plan pricing that knocks the price down and, just as important, takes away most of the back-end fees that I'm still not convinced are strictly made up to add some pure profit into the deal. Opting for the Escape, being that they are only mid-price and so popular, there's not so much margin, not incentive for Ford nor for the dealer to discount too heavily. As for the final negotiation, being so upfront off the start we were both very pleasant and although there was a little back-and-forth at the end it was mostly very good-natured in it's tone and we stayed non-confrontational throughout. . . And I think we both ended up further ahead by it! I don't think I got such a deal that anyone's kids had to go hungry, but think I paid about as low as anyone could expect, plus or minus a few hundred. They probably made $500-750 on the front-end, plus holdback, and threw in two years of scheduled maintenance. Y advice, be nice and friendly, but come prepared to wait a little, either due to a single manager jumping between multiple clients or, just maybe, the age-old tactic of sweating you out. Bring a newspaper and/or ensure your iPhone is fully charged. I was firm but politely declined the back-end profit centres that are dealer-supplied protection packages and extended maintenance plans. With 0% financing available for 60 months I can see where some of these would make sense for someone wanting to just gas-and-go as well as wanting/needing to amortize the occasional hit to the pocketbook over the loan period. But that doesn't make sense givens financial situation. Again, I came in having done my homework, so I knew the aftermarket prices. So although Sheryl didn't make any sales she was still very helpful in securing the financing and taking care of the paperwork, and we did have a great talk about totally off-topic subjects. At the end of the day, my advice to anyone buying, be it at Denny Andrews or elsewhere: 1. Come prepared, do your homework so that you know what you want, what you can afford, what things cost (a good source so you'll know what you're being told is the truth: www.unhaggle.com will get you pretty accurate dealer price, average sale price, MSRP price calculations, fully spec'ed out by make, model, equipment group, and options); 2. Come in a good mood, be positive, polite, friendly. . . Be open with your sales consultant and with the sales managers. In a town like Edmonton with an economy like we have, it's all about volume. If the sale is nice and easy and everyone walks away making a little money, that's great, and everyone there will be nice and helpful. But if you come in expecting a fight and having read online a bunch of "negotiations for dummies" techniques, well, you're not going to beat these guys at their own game and on their home turf. . . You'll just piss everyone off, get upset yourself, and probably end up paying way too much; and, 3. Don't come in in a hurry. Be it by design or not, chances are you'll be left waiting. Be prepared for that and be prepared to make yourself comfortable. I brought the paper, got up and helped myself to multiple cups of coffee, wandered around the showroom. So, to wrap it up, I bought a new vehicle, am happy about it and about the price I paid, and would go back. . . I'll post an update regarding Service once I get my 6-month / 8,000 km oil change. read more

Simply put, please stay away for both service and purchase for vehicles. Don't say I did not inform you..

Done with them. Very unhappy with the service department. Brought the car in for squeaks while driving. Wanted to use the shuttle service to get to work. I was there at 7:30am - didn't get to work downtown until well after 9. The driver drove around in circles dropping people off rather than take a direct path. In the end, another guy and I just had him drop us somewhere we could pick up a cab - it was faster. They performed work (to the tune of $1,200) and I picked up the car. Still squeaks. Did no one drive this before they handed it off to me? A simple drive around the block would have shown that the problem still existed. So, I book an appt to have them look at it again. I want to make the appt for 7am but that's 'fully booked' so I settle for 7:30. Show up and they can't take me until 7:50. I brought someone with me to bring me to work, and she had an 8:30 downtown, so we left without dropping the car. No way was I going to use the shuttle again. Which, as it turns out, might have been in my best interest, safety-wise. As I was leaving, I watched their driver put the truck in reverse and start backing out while his passenger was half in the vehicle. She was an older lady who was having trouble getting in and he never bothered to check. Still didn't put the vehicle in park as she finished getting in, just sat there with the brake on. I've been going to DA Ford for about 3 years now and these two incidents pretty much sum up my experiences with these folks. Vehicle not ready on time. Appt not available at the time offered. Callbacks to my home phone instead of the number I asked to be called at. I've finally had enough. read more

If your thinking if buying or servicing here don't! The staff are aweful, lube techs are under qualified and you can stand on the lot for a hour without anyone coming to help, read more

Second time in 7 months we bought a brand new Ford. DERECK is by far the best sales guy anyone could ever ask for. Service hands down best you'll find. And it doesn't stop once the vehicle is off the lot. Ford keeps treating you like one of their own long after. Strictly Ford for 6 years now! read more

Horrible service. Phoned in to speak to someone first and was transferred about 6 times in the finance department in regards to buying an extended warranty. Got through to someone finally and they were useless. Came down to the dealership to speak to dawn, never saw her ended up getting a guy names Mitch who was pretty good. He set up a plan and everything and got it all done told me to come in the next morning to finish it up. I called in to see if he was there yet in the morning only to find out he's no longer with the company. When not even 12 hours prior he was there. Everyone was quite rude about the fact that he left. Obviously a bunch of rumours because I heard about 3 different stories. I really don't care why he left I just wanted my warranty. I talked to Nicole in finance she said they'll call me back in an hour about my warranty because they don't know where Mitch put anything from his clients. 3 days later and after about 4 phone calls finally someone from Denny Andrews calls me asking me to come down to look at a new truck and heard I was interested in trading mine in which is not at all correct. This place is a clusterfuck and a joke of a dealership. You can't even pull into the lot without every sales guy staring you down like your prey. Finance cannot get their shit together to save their life. Terrible customer service, very uncomfortable, unreliable, dishonest and very shady. Not a good place to do business what so ever. A complete waste of time. Went to a different dealership and had a warranty purchased in less than an hour all said and done. Denny Andrews you are almost as bad as a go auto dealership. Have some respect for your staff and your clients. Another greasy, dishonest, disorganized Joke of a business. Thanks for wasting my time. read more

Rude! I did some on line research. I was then put in touch with Ashley in the used car section. I have never had a more negative experience. She was immediately confrontational with me. I was inquiring about a Mazda, and being an educated consumer, I had done my home work. I was prepared to seriously deal, but when she began to speak in an accusatory manner, I politely dismissed myself from the conversation. The days of 'strong-arming' people into buying are gone, Denny Andrews! It's a highly competitive market out there, and you earn customers by giving them good service, listening to them actively, and especially when speaking over the phone. It's possible that the one bad apple theory could apply here, however, I will not be rushing back to Denny Andrews any time soon! read more

Terrible response from online service booking.. Had to call, then visit dealer to book. Then find out that no car was reserved for me when I was told by the no responsive service advisor that one would be ready for me... read more

We checked out 5 different dealers before we walked into Denny's Ford. The staff was friendly, told them what I wanted, they gave me a deal I couldn't refuse, ordered the truck and got to pick it up today. Love it. The guys and gals were great to deal with. Was in and out in half hour. Definitely 2 thumbs up! Joe,Jim, Chris and Nicole from Financing! read more

Be Careful dealing with this group. I bought a new truck from them. Paid in full and had the bill of sale. But was not picking up the truck from them for 3 weeks (was on holidays). They turned around and re sold the truck! Not even an apology! read more

Terrible, terrible, terrible service department. I took my truck in for an oil change ($155) and had the pleasure of waiting 1:20 for the job to get done. Service manager blamed his techs and told me I had to make an appointment to get diagnosed due to a tech seeing a "possible oil leak." When I went to add it to another appointment I had later that month, I found out they had managed to cancel my other appointment, and blamed it on an old receptionist. So I rebooked. When I got my truck, I noticed there was oil smudged all inside the driver side door panel-the proverbial icing on the cake. DO NOT go there, there's a reason it's fast and not busy. Now excuse me, I need to cancel my appointments there, book ANYWHERE else and clean oil/grease from inside my vehicle. read more

Bad dealership...stay away. Committed to a contract to purchase a late model used vehicle from them and had given deposit on the car. I live a significant distance from the dealership and when I showed up to pick up the vehicle they refused to honor the terms of our written contract. Typical bait and switch. I declined to purchase the vehicle at this point and although they refunded my deposit, I was out the money and time getting there to pick up the car. And never mind the disappointment! read more

Went to get an oil change at Denny Andrews in the west end and saw the reviews. Decided not go there based on the reviews. DA needs to pay attn to reviews because they make a difference for a lot of people these days! Just sayin'!! read more

I went to Denny Andrews last Monday afternoon and was plainly disgusted. I have a ford focus 2012 fully loaded and went in seeing the promo swap your ride in prospect of upgrading to a new 2015 fusion. Went in the store and nobody to greet me. Finally after looking at the fusion inside the showroom, I went to the reception and the guy referred me to a lady salesperson. She unfortunately didn't had a clue or any knowledge regarding the fusion. I requested for an evaluation of my ride to see if i would be able to afford the fusion got a straight answer that she can't. She had to talk to the manager. She took me to a fusion outside and just showed me the car. All the questions I had regarding the car was met by "i'm sorry I don't know" i'll have to ask my manager. I knew the fusion standard comes in with rear view camera and asked about it. The answer was a no! wow! I had to ask her to be able to see inside and requested to have the car opened and I had to request a test drive. i felt terrible since it was like i was disturbing her. I did the drive, and again all questions I had, she didn't had a clue. Was busy looking at her cell phone going on the website to try to answer my questions on the car. She told me she had to bring my car to the next door used car sales to have an estimate for my car. She took my car keys and drove there. After 15mins, she came back and surprisingly didn't return me my keys! wow again! Had the manager come to me and talk about if I was interested. I though well finally someone serious. The guy asked me a few questions regarding my existing car loan and my payments. I told him my preferences regarding the fusion I wanted to buy, I ws looking with sunroof, techtonic silver and wanted the interior dune- leather seats. I know from the website. The guy informed me that type won't be available. More surprisingly, He was asking me why I was interested in dune interior(something on the ford website). But worse I was told Leather dune colour was bad. Gets discolored later he said, cathching colors from my clothing and will stain the leather! wow! talk about encouraging me, but this guy was actually discouraging me on my choices for an new car. Why would Ford propose a colour for the interior if its that bad!! After going to look in his system and having me wait again ( by this time I've been there for 1.5 hours) The lady salesperson comes in and again asks me why I wanted dune interior! It was like I was asking something really bad. She told me the only way I could get this was factory order, I said ok, how do I proceed for this, again she doesn't know, goes in the office and is on her phone. I was exasperated, I went in the office, had to ask her for my car key and just left. Disgusted me not just in that dealer but with Ford. read more