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    Wm Duggan Co

    3.4 (7 reviews)
    Open 7:00 am - 5:00 pm

    Services - Wm Duggan Co

    In-state moving

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    2 years ago

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    11 years ago

    Very expensive service that was generally just okay.

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    Competitive Relocation Services - Our moving specialists will go above and beyond to make sure your move is seamless!

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    (16 reviews)

    The movers were great, but the customer service was a mess…read more When I made my appointment, they gave me the impression my movers would come at 9, not within a window of time starting at 9. When they didn't arrive at 9, I started calling. No one answered either extension at one number. At another number, someone answered and said she'd call back with information, but never did. At 10, they started answering the first number and someone there did get me the information, and said he'd have the manager call me, but he didn't. The movers thought my appointment was between 9 and 11 and the customer service guy thought it was between 9 and 10:30. The movers arrived at 11:30 because they got lost. They also had no idea that they couldn't get their truck under the town's bridges and that driving to a place a mile away would therefore take half an hour. They also had not been informed of the deal the customer service people had given me, so they would have charged me too much had I not noticed. Fortunately, I noticed and their supervisor okayed the changes. Even without transportation, the move took an hour longer than they estimated even though I think I had less stuff to move than they expected. It was all furniture, and furniture takes forever because they have to wrap it in blankets to protect it. Just FYI. The movers did not charge me for the unexpectedly long transportation time, and they were cheerful and sympathetic. But I called the company and asked to speak to a manager again - explaining that I was moving again in a month and would not use them again if I didn't get to speak with someone - and they said he'd call me back, and he didn't. I take it this company is woefully disorganized, and I won't be using them again.

    I cannot comment on the movers themselves because we never got to that!…read more We did however, have terrible customer service. Complete waste of time and energy. We had to reschedule the move from a Wednesday to a Friday because of an unexpected hospitalization. I called and set it all up on behalf of my mother, spoke with Keith. He assured me we were all set for Friday, he did not need my contact information, we were confirmed and the first appointment of the day. Friday appointment time came and went, we called at quarter past 10 and were told they rescheduled the move to Sunday because they were unable to contact my mother. Her phone was already disconnected/reconnected at new residence, she'd been hospitalized and I spoke with him and received confirmation of Friday's 10am appt. He said they still needed to confirm 24 hours prior (which was not explained when we spoke earlier in the week). They could not help us as the moving team was already on the next job. I found the customer service extremely unhelpful, we were told there would be no refund of the deposit and there was no manager to speak with regarding the entire debacle. Keith informed me the soonest they could do the move would be Sunday, but that was not acceptable to us as she had to be moved out Saturday. Keith's response was "that's the best we can do". If given the option, I prefer to give my business to small, family owned companies, but in this case, I am frustrated and disappointed. Regretfully, would not recommend this company.

    Wm Duggan Co - movers - Updated May 2026

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