I went to this brewery because my husband was excited to try as they received rave reviews. I was SO DISAPPOINTED in the owners business manner that I'm still in shock. First off, my husband pulled up a seat next to me at the bar which apparently was the "order area." We would've completely understood being asked politely to move his chair, although this place was not busy, but the owner without saying "Hello, Welcome etc..." stated very rudely "your in my order area theirs not a chair for a reason!!" Ok we get it we moved the chair. I asked, without knowing the liquor laws in Wisconsin because who looks that up before walking into an establishment, if he had any ciders that i wasn't a beer drinker but i wanted to try to enjoy something that "non beer drinkers" would enjoy. He gave me a whole lecture how he can't have ciders because of liquor laws and the federal government not getting they're share so he doesn't have a cider. But he could refer me to bars in the area who could accommodate my request. Still shell shocked and wanting to give them a chance i said i smell a strong sense of raspberry. His response "well obviously because I have a hard black raspberry seltzer!" So can i try please sir? Well he gave me a bathroom cup smidge taste of foam and slammed it down. Then my husband who was so excited to try his beer asked for a New England IPA. I tried my "seltzer" and said that I wasn't a fan does he have something else I could try like a sour, blonde etc?' He then said I have coke, Diet Coke and sprite. I was so appalled and taken aback that I sat quietly. He then said to my husband "so I guess your one and done then huh?!" Then the couple who sat next to us who were already sitting their drinking a beer leaned over and said "I can't believe he spoke to you that way, we're leaving because he clearly doesn't need our business..." So in retrospect, after reading other reviews I'm sure the owner is nice and wonderful. However, my experience was the opposite and that's what's sticking in my head and prompting me to write this review in the first place.
UPDATED REVIEW SINCE OWNER RESPONSE:
I wanted to thank Chris for his humble response. That to me shows true leadership and care for his business and the experience others may have might not always be golden. I want to commend Chris for taking my experience and working to make improvements so other '"non-beer" drinkers can have a better experience. I know from reading other reviews that your a good man and truly care about the customers experience. I might not like the traditional beers that are mainstream. However, your blonde, sour or another suggestion would've been appreciated so I felt just as important as your typical beer drinkers as every brewery is different. Thank you for your response and I look forward to giving your establishment another try. read more