After reading the reviews on Yelp, I decided to make an appointment at this salon. When I called to…read moremake an appointment, I was told that for a single process root touch-up, it would be $50. My hair is black and that is what color I wanted my roots to be.
When I arrived, I was greeted by the staff and felt okay at the beginning, up until I sat down. I can't remember the woman's name, but after offering me something to drink and asking me what I wanted done, this is when I knew something wasn't right. I wanted to explain to her that I wanted to have my roots done using a certain shade of black (my amazing stylist from Tampa wrote it down for me), and she stated: "Yeah I was going to put the darkest color on you anyways." Okay, fine. She walked away to mix the product, and when she came back out, she quite literally started applying the dye heavily and messily. She did not make any small talk (which wouldn't be a terrible thing if everything else went well) and instead was having a conversation with her coworkers. She finished applying the dye and walked away to sit down with her coworkers to continue a conversation. While I was sitting there, not once did she ask me how I was doing or if I needed anything (I didn't, but goodness, that's terrible customer service).
Finally, she came back and told me to follow her to rinse my hair. She asked me if I wanted to blow dry my hair, and I asked her much that would be ($30). I asked her how much my root touch was going to cost me (she said $65, which is $15 over what I was quoted over the phone, and she barely used one bowl of dye). Honestly, if my experience with her was better, I would have opted for the blow dry, even though I was paying more than quoted. However, I was just over the whole process and told her I did not want the blow dry. While washing/rinsing my hair, she used the strongest setting on the hose and water sprayed all over my face and down my neck. Not once did she ask me if I was okay or if the temperature was okay. At the very least, she could have towel dried my hair so it wasn't a dripping mess, but I honestly was not surprised that she just let me go like that. She did brush my hair out so it wasn't a *tangled* dripping mess, which is why she gets 2 stars instead of one. After paying, I noticed that there wasn't a space for me to tip and asked for the nearest ATM. As I walked outside, my fiancé pointed to my face and neck and told me that I had splotches of dye everywhere. I looked in my mirror, and sure enough, there they were! After being charged more than quoted, and just the whole crappy experience, I decided not to return with her tip (it takes a LOT for me to not tip someone), and I will be taking my business elsewhere.
I want to note that my issue was with this particular associate, and I don't ever want to hurt a business with my review. Perhaps the other associates are wonderful, and that's why this business has good reviews. I would suggest booking an appointment with the ones who are listed in the reviews for this business.