It's always a pleasure to work with Christian. I have protected many of our investment homes and he…read morealways comes thru with what he promises.

If I could have given no stars I would have. Do not go with this company! I am currently trying to…read morecancel my service and they are trying to charge me an outrageous amount of money. Per my contract I owe the service fee for the remainder of my contract, fine no problem I'll pay that, which is around $700 but they are trying to say I owe $1,400 for equipment!!! They gave me a total owed of over $2000!!!!!My contract states clearly 'the equipment is to be returned to them within 20 days of me canceling , nowhere in my 9 page contract does it state I owe a dime for the equipment. If you have been scammed by this company please reply to this post, I am planning on contacting a lawyer as what they are trying to pull is absolutely illegal and want to include anyone who was also scammed by them The the owner: first and foremost if I decide to go with another company that is my business and I can do that. I was completely utterly unhappy with the equipment and how it worked, that being said I had every right to cancel. That section mentions nothing about me owing for equipment. The contract does state I am to return it to you. I can post the invoice I was sent showing the invalid illegal charge for the equipment plus a $350 fee that has no explanation. Now your basically telling me you get to just come up with an amounts out of the air to charge me for hmmmm that's not right. Your own installer stated I do not owe for the equipment only the service and that he will come get the equipment from me. You need to get a new contract and word it correctly. Again I have absolutely no problem paying for what the contract clearly states I owe, the service fee, that is all

Phenomenal Home Security Choice…read more.. Black Hat Security exceeded our expectations in every way. From the initial consultation through the final installation, Jorge and his team were professional, knowledgeable, and genuinely focused on providing the best security solution for our home. The installation was exceptionally clean, with neatly concealed wiring and careful attention to every detail. Truly appreciated the added time to explain how every feature worked until we felt completely comfortable using the system. The camera quality is outstanding, providing crystal-clear images both during the day and at night, and the mobile app is intuitive and reliable. Most importantly, we now have complete peace of mind knowing our home and family are well protected. It's refreshing to work with a company that truly values quality workmanship, honesty, and customer satisfaction. We highly recommend Black Hat Security to anyone looking for a dependable, professional, and first-class home security provider. They have earned our trust and our highest recommendation.

Customer Service is horrible. They also had an internal issue charging my card on file. They then…read moredecided they wanted to collect nearly 2 years worth of missed payments. Before I regretfully paid them they almost tried to extract more money from me to break a 3 year contract. I can not help but feel that this negligence ultimately trickles into their actual services. If I actually had a break in who knows what would have happened.

Final Edit 12/23/16 As you can see my review went from 1 star to 5 stars. David P, Brandi T, and…read moreBryan P are exceptional! They took this frustrating problem, and found a resolution between themselves and Sony. As of tonight, my brother is watching a new tv, which was set up this morning. I'm so very impressed that this was resolved so quickly, after all this time. THANK YOU! What you've done is so appreciated, and you've gone above and beyond. If there were more than 5 stars, you three would get every single one of them. You were most definitely my brothers favorite Santa this year. Edit 12/22/16 - WOW! I am so impressed at the owner, David and Brandi. There seems to be some serious progress on this and I am so thankful. When it is all done and dusted, I will reflect that in this review. Never thought after all the run around, that there would be such an amazing response. THANK YOU! Stand by for more..... If I could give 0 stars, I would! I am so disgusted with this place and I will never purchase another television from here or allow any of my friends, colleagues,or family to go here. I went there with my brother and the salesman, two of them, have lied, made false promises and inevitably let us down. I think out of all of these things, the lies are the worst. Ron and some guy with his name tattooed down his forearm, are the two we've dealt with. The one with tattoos has bold faced lied about a conversation, and its wrong. They've already lost a couple of sales from my circle, and I will do my best to make sure they lose even more from my husbands very large company, my son's engineering firm and everyone I come in contact with. Go to COSTCO, Sam's Club of even Best Buy, they've never let me down and actually stand behind their products AND warranties. In a world that has choices, customer service SHOULD be considered, and this place doesn't even bother trying annnnndddd going on and on about how "good" you are, doesn't help the fact that you let the ball drop and your salesman lied. Wrong Wrong Wrong! Not even giving back the money for a 5 year warranty....shady deals. Money isn't always the bottom line....they could have even met half way.

This is my third experience dealing with Starpower. I have…read morecontinued to work with these fellows because they know their business, and do a fine job from start to finish. I would suggest speaking with Jason. He knows every aspect of their operation, and was able to resolve a small delivery issue quickly and professionally. He definitely understands the value of customer service. I heartily recommend this business with no hesitation.

The whole process went great! Jack was the best Tech I have worked with at AAA. He answered all my…read morequestions and set up everything the way we wanted i. He is so valuable to AAA so please treat him goo! He is a super Employe. Thanks, J Scott

Aug 2026 update: Don't recommend. AAA Smarthome Security can…read moredo almost nothing remotely, so you have to have a tech come out to your house. Twice in the past 6 months, I've had a very minor issue (couldn't connect camera to new wifi + one window sensor not working), and both times I had to call AAA, which takes 30-40 minutes between waiting, explaining, waiting some more, etc. Then they say they can't solve my issue over the phone, so tech needs to come out, and they don't have a tech available to stop by and perform a 5-10 minute fix for over 2 weeks. The wait times (phone and tech visit) are too long, and they need to be able to fix/address some issues remotely. I just paid almost $800 for some new equipment, and the 2 of the sensors the tech installed did not work after the tech left. So now they have to come back, again.

Phase 1 is very professional and responsive. We've had consistently good experiences with their…read moreinstallation and repair services and technicians. We highly recommend them.

I had a very small, yet important project that was near and dear to us. I was nervous about being…read moreable to find a company willing to take on something that wasn't going to generate a huge amount of revenue. Fortunately, Judith and the folks at the Phase 1 team were extremely helpful, going above and beyond to find a solution that met our needs. Could not be happier with the folks at Phase 1 Electronics!

Made an appointment to have the power outlet relocated and wires concealed…read more Adam sent me a text to let me know his arrival time. Adam went over the best options of where and how to run the wires. The end result was perfect. No unsightly wires and the attention to detail made me a very satisfied customer Would definitely recommend their services!

Adam and his crew are great. We have used them to for some small electrical projects around the…read morehouse and they stand behind their work. We are looking forward to have them come back to finish a couple more projects for us.

Avoid at All Costs - Incompetent, Dangerous, and a Complete Ripoff…read more If I could give Oasis "Luxury" Smart Homes zero stars, I would. Hiring them was one of the worst decisions we've ever made. They charged an outrageous $4,000 to install 25 feet of LED strip lighting, took three months to finish what should have been a simple job, and still failed to deliver anything remotely acceptable. The "work" (if you can even call it that) was a disaster from start to finish: Unbelievable Incompetence - It took multiple failed attempts, four visits over three months, my husband repeatedly meeting with them in person, and they still couldn't get it right. The LED strip in the master bedroom failed entirely, and their so-called "experts" clearly had no idea what they were doing, from design to execution. Major Safety Hazard - Most egregiously, their botched installation could have burned down our home. After notifying Oasis we could not trust them anywhere near this project any longer, we called in a REAL lighting professional, who promptly pulled out the wiring and showed us that Oasis' garbage installation with incompatible components resulted in a melted connector inside the wall. We'd smelled the burning for some time before the LED driver blew out, thankfully protecting us and our property from an electrical fire. Shocking Lack of Professionalism - Their team spray-painted indoors without any protection, leaving a mess on our floors, broke wires in the kitchen, and generally bumbled something every visit. Communication was abysmal. Repeated requests for updates over the life of the project were ignored. Meetings with their rep, Ben, were useless because he apparently couldn't wrap his head around the design, despite being provided visual aids, and the technicians didn't even follow the agreed-upon plan. Total Waste of Time & Money - After months of frustration and thousands of dollars wasted, we were left with a non-functional, dangerous installation. And despite their catastrophic failure, they had the audacity to send us an invoice for the remainder of the $4,000. This company is a bunch of clowns and a scam and a liability. Do not trust them with your home. If you value your safety, your time, and your hard-earned money, RUN in the opposite direction. ---------------- Clarification on the response below. There was NOT "quite a bit" of additional work. It was 6ft of lighting in the kitchen, 16.9 feet of lighting in the master and the materials necessary for both. Neither of these were some wild design that your industry has never heard of. Standard LED lighting. And the master bedroom was by far the larger of the two requirements. My husband asked MULTIPLE times as this project was going off the rails to speak with you. Never heard a thing. Maybe you should have a word with your staff. ALSO - our designer called you and had a conversation with you earlier this month to let you know how wrong this has gone and ask for your help. Did we hear from you then? Nope. So spare me the story that this is news to you. As for you reaching out, my husband just now found your response to our notice of dispute of the final invoice. Well after the project ended. It's really too little too late, unfortunately. Leadership was absent through this entire ordeal on every level. A refund and "We're terribly sorry" is indeed the only right answer here. ---------------- Update as of 2/24/2025: No surprise here - Justin and his team still haven't issued the refund they promised. Instead of taking responsibility, their response to this review was to try and bury it by creating a fake 5-star rating the very next day. Rather than making things right, they're focused on damage control. This speaks volumes about how they operate. If the owner can't own up to mistakes and do right by customers, what does that say about the integrity of the business? Think twice before trusting them with your money.

I had Oasis come out on June 20 to provide an estimate for converting my living room into a media…read moreroom. A representative spent over an hour with me and my wife, discussing options and promising a proposal shortly thereafter. What followed was a frustrating and disappointing experience. I had to send four separate follow-up requests -- including one to their general sales email -- just to receive the estimate, which finally arrived 20 days later. And the proposal? For a single 98" Sony TV, a soundbar, and a few accessories, the quote came in at over $15,000, with a "discount" of four cents. Yes, $0.04. No full surround sound, no advanced system, no customization -- just inflated parts, padded labor, and insulting communication. This experience made it clear that Oasis either didn't want my business or had no intention of delivering value or professionalism. I expected expert guidance and a fair bid. What I got was silence, delays, and a tone-deaf proposal that felt more like a brush-off than an offer. Needless to say, I'll be taking my project elsewhere. I recommend others proceed with caution.

STAY away from these jokers. They did terrible work at our newly built home and still never…read moreresolved the issues we've had. I lost track of the amount of times they visited our home after 15 - still incomplete work. Then, after I finally got angry, they had the nerve to accuse me of harassing them. Unbelievable. Incompetent liars.

They came in to install a TV and my new home network. Everything was done quick and efficiently…read more Everything is running smooth and I am highly satisfied with the service. I especially want to highlight the project coordinator Sabrina. She was great, gave us a clear breakdown of the project and answered all my messages in a timely manner. I would hire them again for any future projects