Venue 4.5/5 Lots of…read morefree parking in plaza. Free lockers at front to store backpacks. Inventory 4.5/5 They do pretty well with restocking, backorder items, and carrying a wide selection for everyone's budget and needs. Just be sure to read return policy for some high value items (monitors, graphics card, motherboard) as they may differ than regular items. Service 3.5/5 Recently came back after a year or so as I only visit when I need electronics. It's too tempting otherwise as there is always something that I end up buying due to it being on sale. That being said, there have been times it was harder to find someone to help despite a lot of employees in the store. The gentleman by the cashier (Eric I believe his name was) is super helpful and knowledgeable. Apart from helping customers, he remembers them as well as their interests, which is what brought them to the store in the first place. One recommendation would just be to have the employees more proactive for when customers come in and be within the area in case the customer has questions while they're browsing around.

WORST SERVICE experience in 40 years. Folks, I bought small items there, and even a laptop (as an…read moreemergency backup system) once, and I was all great. But my first (and last) service experience was a nightmare. Absolutely incompetent in PROCESS and in TECHNOLOGY. I took a laptop for data recovery, and they returned my SSD chip damaged. So, no data recovered, and the SSD drive was destroyed! See the details below: 1- Took it for recovery, and they said it has to be shipped to the HQ 2- Two months passed, and I had not heard back. So, went in and inquired. I was told that HQ was busy. I asked how long, and they said, "We don't know."? I asked them to call, but they had no calling ability! I asked them to cancel and request it back. 3- The laptop comes with the SSD in a separate case! The tech desk puts it in for me. 4- I go home, and the SSD is not recognizable 5- I take it back. The same person told me, "The HQ removed the chip from the SSD as part of the data recovery". So, I asked them to put it back. They had to send it back to HW for that "chip soldering." 6-another few weeks, and I get the same SSD back. They told me that it could not be fixed. I must have taken it somewhere else!!!! This wasn't done by them!!!! I am furious. But how do you reason with idiots? Any lawyers out there who want this case?

My review is for picking up a FedEx package from Zero PC…read more I originally had my package shipped to my address. I missed this delivery. I chose to have it delivered to a FexEx authorized pickup point on the same day, which ended up being at Zero PC. It's probably a good seven minutes away from my home. I drove here after work on a rainy Monday afternoon. I had no problem parking steps away from this business. It's in a plaza with a number of other businesses, from bubble tea, to a seafood business. I walked in an a friend man was working on a mid-tower computer. I had not seen one since I was a newly minted computer science graduate. I loved taking my mid-tower apart, and upgrading everything from the motherboard, to primary and secondary hard disk drives. It was nice to relive such memories. I don't miss the aggravation! I indicated that I had a FedEx package. He nodded and asked for my tracking number. I shared it with him. He then asked for my ID, so I provided my driver's licence. He was thorough checking that I was who I said I was. The last check was calling the phone number associated with my order. Sure enough, my cell phone rang and I showed it to him. I got my package. I thanked him and happily left the store with my goods. It was cool seeing a bunch of computer accessories. You can get corded and wireless mice. I heard that you now say mouses for more than one mouse for your computer or laptop, which sounds odd to me. It'll take a while to warm up to that standard. You can get practically anything here, from USB hubs, to headphones. It was nice stopping in a computer store to get my FedEx package. The man was nice and thorough, which I appreciated. (496)

I recommend Zero PC for anyone looking to have a computer built for them. They are true…read moreprofessionals, provide exceptional quality and have excellent customer service. I heard about Zero PC through a family friend when I inquired about having a gaming computer built for me. Although I must admit I was a little hesitant based on first impressions of both their website and very minimalist store appearance, I am extremely pleased that I did place my faith and trust in this store. The experience was extraordinary from start to finish. The store is very bare-bones, with shelves lining the walls filled with products and components. There are a couple of work tables and stations and there were two people in the store both times I visited. It isn't much to look at, but they work for function, quality, and the appearance of their products, not the fancy appearance of their store. The employee who assisted me was very well-versed in the computers they build and asked all the right questions to determine the computer that would best suit my needs. His name was Jackie, I feel it necessary to commend him on his service, as it is one I will fondly remember. He was fantastic, super understanding, patient and knowledgable. He explained the differences between the available motherboards and graphics cards, how different forms of storage function, and what hardware would work best to achieve my end goal. There are a dozen different standard builds that they offer, all of which cater to a different level of both gaming power and aesthetics. They offered to switch or upgrade individual parts based on my needs, along with a range of cases. If they don't have something you want, they will order it for you. Let me also mention that the pricing is unbelievable. When I searched for each component to build the computer I chose. To build the same rig myself: assume I would order from a slew of different online retailers to obtain the lowest prices, also assume I would be willing to wait up to a month for each part to be delivered, finally that I would somehow YouTube enough build tutorials to correctly assemble the computer, the consistent price difference between the components and the offered store price was roughly $50 for the three different builds I considered. It took 3 days for the computer to be built and I received a phone call when it was ready to be picked up. Upon arriving at the store it was explained that the basic case was unavailable, so they upgraded it for free. The case is super cool with magnetic dust collecting panels on the top and front of the case which makes it easy to clean. The one side is glass and exposes the neat cable management and the base model LED lights of the internals. I wasn't interested in LED lights but the soft red glow is definitely a bonus. They took the time to plug in and start the computer in front of me (seconds for the start time, an amazing upgrade from the 1 minute my old PC took!) and showed the specs, along with a few programs they installed themselves to make my life easier which they asked me about when I ordered the computer. All the original boxes and warranty information was also provided. I was told if there were ever any problems to contact them and they will immediately assist and fix whatever the problem is. The customer service was exceptional, the experience was simple and pleasant, and I received an amazing computer. I was so happy I chose this place and absolutely recommend it for anyone looking for a computer but don't have the knowledge, patience or time to build one themselves. Thank you Zero PC, and thank you Jackie and to the hardworking team!

The worst customer service in the industry. I have lived in the US as well as Europe and never have…read moreI found such poor customer service.They lie, they don't show up all they know how to make excuses...

Great service! After a bad experience at another computer store I was super anxious about computer…read moreshops but this place was great! Took time to explain things to me and talk about what happened to my computer. Even stayed extra time after closing time to give me the fixed laptop because I live far from downtown when I just expected them to tell me to come back next day! Def Recommended!

I was a usual customer and I had the worst experience today, even from Customer Service, they…read moredidn't allow me to pick up my order cuz my ID wasnt Canadian, even when I have already paid, went with the same credit card and code, and the ID I've been using without any issues before. It looks like only Canadians can buy there.

This place is a joke. They don't honour the tech care…read morewarranty either. They pass off broken garbage as replacement hardware. Do not shop at this store.

He sold me something that was not apart of his inventory and said it was his neighbors daughters pc…read moreand couldn't let me switch back to the mini pc I bought after he let me upgrade to the pc he sold me. I don't appreciate this at all! I will be taking him to small claims when funds become available

Paul is very friendly and knowledgeable and he has a good variety of refurbished laptops and…read moredesktops in every price range. I have personally bought many computers from him for myself, family, and friends.

We needed a quick charging port fix. Thank goodness for the Laptop Specialist. He was able to fix…read moreit for us the same day!! Such a relief.

I took my 8 year old MacBook in as the keyboard started to fall apart…read more It was ready the following day. Sparkling clean and with a new keyboard at a reasonable price. Fast and. friendly service.

I find that Apple stores are a mixed bag in terms of service, helpfulness and efficiency. This one…read moreis no different. I came here in the past looking to swap out a phone battery. After a bunch of convo with about 4 different Genius bar reps, they couldn't figure out a solution and I kid you not, told me that I would have to buy a new phone which infuriated me (the first two guys even told me it was a fixable hardware issue). Absolutely brilliant staff training guys. On another occasion my mom's 1 yr old iPhone had battery malfunction due to recall and Apple had given out battery changes for free for a certain period of time. I went with her to the store and was casually looking at devices when she came to me and told me the rep was telling her they wouldn't honour the battery change. This of course successfully rage baited me and I ended up having an extended convo with the Genius bar individual (even pulling up Apple's own corporate email from customer service). Eventually he acquiesced and changed the battery out but I shudder to think that my mom would've been simply taken advantage of had I not been there to set him straight. However, I do have to applaud the efficiency of the store when it comes to picking up purchases. I pre-ordered Airpod Pro 3's and when I arrived for first day pickup, there was a stanchioned line for pickup orders outside the store. The line moved really quickly though and I was in and out of the store in like 10-15 min. Just make sure you have your QR pickup code ready for the Genius bar rep to scan. Store was packed when I arrived as well but it didn't seem to be an issue.

I went to buy phone and trade my 12 they gave me trading value of my phone 280 so I pay for apple…read more16 plus and they charge my trading value in my credit card and said once i setup my new phone within 14 days and return old phone they will return money back to my credit card. after three days later I went to store to give my old phone they said the value now is 110 though I have receipt . I feel it's cheating .

My number one place to get my blank media They are always…read morecheaper than everybody else usually by a mile They pretty well carry every kind of obscure adaptors or cables you need for any of your electronic devices from computers to TVs or ipods. Great helpful staff They also fix computers and the guy who does can be pretty helpful with your questions when the staff doesn't know Overall they seem to be the cheapest place to grab most electronic related stuff Check 'em out

Firstly, the 5 star reviews here are fake. Secondly, this store ripped me off for $160 dollars. I…read moreordered an item online and never heard from them again. The telephone number provided is not in service and they do not respond to email or to posts on their Facebook or Twitter accounts. They simply will not respond, after dinging my credit card for the purchase then never sending it to me. Now, I have to go through the trouble of clawing back my credit card charge. I hope they are caught and punished for running a scam company soon.

When I needed a new computer, Computer Elite was highly recommended by several people. I now know…read morewhy. Their excellent customer service and expertise is beyond compare. I have highly recommended them and will continue to do so.

I had two issues with operating my home computer in the last couple of years and could not get…read moreassistance from anyone. Google cannot be contacted and another Orillia computer store quoted me $100 for maybe fixing the problem, with no promise of remedying the issue!. I called Computer Elite for their opinion and explained my problem. Within minutes, and for free, both glitches were resolved. After such a quick fix, I thought that had I brought my computer in to the other computer store, they would have fixed it just as quick, and I'd be out $100, or maybe more!. This experience has shown me how honest and sincere Computer Elite is as a business, and I will reccomend them to all who I talk to and use my story as an example of good business etthics.