I find that Apple stores are a mixed bag in terms of service, helpfulness and efficiency. This one is no different. I came here in the past looking to swap out a phone battery. After a bunch of convo with about 4 different Genius bar reps, they couldn't figure out a solution and I kid you not, told me that I would have to buy a new phone which infuriated me (the first two guys even told me it was a fixable hardware issue). Absolutely brilliant staff training guys. On another occasion my mom's 1 yr old iPhone had battery malfunction due to recall and Apple had given out battery changes for free for a certain period of time. I went with her to the store and was casually looking at devices when she came to me and told me the rep was telling her they wouldn't honour the battery change. This of course successfully rage baited me and I ended up having an extended convo with the Genius bar individual (even pulling up Apple's own corporate email from customer service). Eventually he acquiesced and changed the battery out but I shudder to think that my mom would've been simply taken advantage of had I not been there to set him straight. However, I do have to applaud the efficiency of the store when it comes to picking up purchases. I pre-ordered Airpod Pro 3's and when I arrived for first day pickup, there was a stanchioned line for pickup orders outside the store. The line moved really quickly though and I was in and out of the store in like 10-15 min. Just make sure you have your QR pickup code ready for the Genius bar rep to scan. Store was packed when I arrived as well but it didn't seem to be an issue. read more

Apple in Markville always packed. Today went to shop and so confusing don't know which line to line up to trade my old phone and purchase a new But lucky a sales pointed me to the line and my sales rep who completed my transaction for trade in and purchase was very nice, but unfortunately their machine didn't take bank card only credit card today The set up table was good, always someone walking by to see if I need help to transfer my phone from old to new read more

Picked up my new phone at this location. I was excited, they were excited, we were excited. The guy doing orientation was great. He already knew about the learning curve from 6 to XS, so he knew exactly what to show me on the phone. He answered all my questions, no problem. The free classes here are great. Highly recommended! The downer of this location is that the mall is CRAZY BUSY and finding a parking spot takes forever. Boo. read more

Easily THE busiest store in Markville Mall. All my previous Apple purchases were made by phone (MacBook Pro, iMac etc.). This was my first ever visit inside an Apple store (shocker!!), lol I went with my hubby & 2 kids (one in a stroller). We were just browsing the new iPads, something our kids had been asking for this past Summer. I was really surprised at how easily we found what we were looking for and how easily we found someone to help us. The sales associate not only explained the differences between the 3 iPads we were looking at, he also juggled 2-3 other customers inquiries and we didn't end up waiting too long. He helped us choose what we were looking for based on our needs & requirements for a tablet. Things were so smooth, we ended up purchasing 2 new iPads and a case. Our sales associate (Bruce) also showed us the handy Apple apps that we could visit for in store sessions for kids (art, music, coding etc.). The store was fairly busy with people playing around with various tablets etc., but i love the idea of being able to try out something before purchasing it. Especially items that are not cheap to purchase. It helps you decide and it also shows you the differences between the products. Great experience all around and I will definitely be back! read more

Anyone who knows me, knows I have a love hate relationship with Apple Stores. Yes the stores...not the brand itself. Whether it be Fairview, Yorkdale, TEC, and now Markville. The experience is the same. We're Apple and we will take care of you when we feel like it. "Customer Service" is an oxymoron here! This time, I ordered online and did a pickup. The store is not packed like it usually is. This store is smaller than the one at Yorkdale - about half the size, and it was not packed. So...can't be busy right? I learned from my last few adventures, before going into the Apple Orchard, go see the Farmer (the person standing up front like a Walmart Greeter) and have them point you in the right way or you will never get any of the Apple Pickers help you with your new Fruit purchases. Instead of the standard walk in and pick up, I did the online order and pick up. Got my confirmation. Told me to bring my ID and my payment card. Get to the Apple Orchard and went to see the Farmer. First thing he says is "We're Busy." Really? Store is 1/3 the normal traffic. Anyway, he points me to one of his associates at the back who is responsible for online orders. He was busy talking to a family of bewildered Fruit buyers. I'm waiting and waiting...another Picker goes by and asks me if he can help. I told him what I needed and he says, he can't process it. After a few more moments, the same Picker asks if I have a barcode for my order. I did. He tried to scan it but to no avail. Looks like there is only one special picker for my order. I'm regretting doing it online! Finally get to my turn. Scans my email. Asks me for my Credit Card and Photo ID. My business name is not the same as my ID Name. Like many immigrants, we took on english names for the sake of those who can't pronounce our native names. Though my credit card had my full native + business names, and the address on my photo id, he tells me that he could refuse to take my ID as the Photo ID did not match the name. He suggested that I do the online order properly in the future. F! Really? I'm fully paid, made the trek to the mall, and you with your Apple Picking attitude is going to tell me that you have the power to deny me what I paid for?!? Once again, the Pickers think they are Steve Jobs! F'ing Arrogance! Only had a couple of times over the last decade that my trips to the Orchard was not full of disappointment and attitude. Anyway, I smiled and said "sure"...got the "Fruits" of my labour and left. No energy to trash his A$$. Really...customer service at it's best. HOLY S#!T !!!! Jeers! read more

July 2021 So, I give this store another try and I wasn't disappointed! Kudos to a staff named Pat, she was attentive, friendly and knowledgeable of their products. read more

Brand new Apple Store in Markville Mall! I can't even believe my eyes. The store is huge, spacious and have every Apple products and accessories that I ever need. Since it is new and during summer break, a lot of students were here playing with all the demo units. There were enough staff on the floor but they all seemed to be busy with something?! I can see my Apple fanatic Yelp friend coming here for his batteries and other accessories.... And I just can drop by and play with the latest MacBook whenever I feel like! read more

Apple Store - Computers Near Me - Markham, Ontario

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I got the worst service in this apple store. Apple genius is not so genius after all in this store. I recently had a new update installed on my Apple 13 pro and after the installation, it works for a while and after the battery drain, it did not start. I tried to charge my phone but it was not starting up and ended up going to Apple Markham Store where I have to wait 4 hours for an appointment for my turn. An Apple Genius person checked my phone and suggest My phone's motherboard was burnout and my phone warranty expired 15 days ago. To fix it, They asked me for $650 dollar which really made me mad and without fixing it this 1500 dollar phone was brick. I went home and call Apple service to complainphone's and the girl on the phone asked me to hold volume up/down and the power button and it starts the phone. I was really surprised and found how dumb the Apple genius they have in Markham. Never ever going to that store. , read more

Don't waste your time. Experienced the worst customer service at this location. From the sales rep to the manager, absolutely atrocious service. Walked out the store without buying what I wanted. Ordering online is so much simpler - free shipping and you don't have to deal with idiots. Brick and mortar stores have gone to shit. Save yourself the hassle and just order online and have it delivered. read more

Ordered a MacBook which came with free Beats headphones. Was able to go into the store and pick up an hour later. The woman working made sure to inform me of all the difficult processes that should be followed. Overall the service was good. read more

Apple Store - Macbook with free beats! - Computers Near Me - Markham, Ontario

Of all Apple stores, I always find this location to have the friendliest staff. I had to get my MacBook updated because I had a really really old version operating system that's no longer supported (after 7 years, I guess that's no surprise haha). Travis helped me out here and he took the time to explain everything in very simple terms and he checked up on me every few minutes. It took about an hour over all. Other staff who saw me sitting there with my laptop also would come by and ask if I was doing okay :) really attentive Their team work here is amazing. If you watch, they are constantly updating each other and seem to have tasks very nicely assigned and split up so no customer is left unattended. It's a very clean store and event is stocked on the shelves for a nice visual display :) If you need apple support, this is a great location! read more

I am writing this post today to express my absolute disgust for Apple and its brand of overpriced - designed to break- products. I have taken my business elsewhere and plan to never return to apple ever again. It is clear that apple is completely consumed by greed at this point and it does not take a person long to see why. In short, the quality has plummeted while the price has soared. Apple Laptops/iPads have a lifespan of about 2-3 years. Apple does not hide this from you either. This is most apparent in the battery life which they explain lasts 2-3 years (IF WELL MAINTAINED!). The repairs or replacements for these computers are expensive. Think about this reality: you drop 2000$ + tax on a laptop. In 2-3 years you are already going to have to replace the battery which costs anywhere between 400-800$ which is entirely not worth it, so you're forced into a dilemma: you either pay the 400-800$ for repair for a computer that, in my opinion, is still relatively new (2-3 years is not old) or you drop another 2000$ on another garbage apple computer and allow them to continue sucking your wallet dry until you wake up and realize that their products are garbage and there are WAY BETTER products out there for cheaper. PEOPLE, you are being taken advantage of! If you value your hard earned cash, wake up and realize that apple has designed a system where they have purposefully created cheaper products that break faster so that they can get you to continuously keep buying new apple products. There was a time when apple computers lasted 10 + years, (remember that white plastic laptop from the early 2000's?) Now they break in 2-3 years. The good old days of quality Apple products is gone and gone with it should be your business and hard earned cash. Let these greedy Capitalist devils earn the business we give them. read more

Less than helpful; went in to ask about my AppleCare+ coverage and was told to "look it up online"

I was thrilled to learn that Markham finally got an Apple store at Markville. This location is on the second floor, above Zara, by the Old Navy entrance. I have been here twice to visit the Genius Bar. The first time was in April 2015. The touchscreen on my iPhone 5 popped out of my phone. I could not reseat it. I booked an appointment online. Getting me to sit at the Genius Bar was smooth. The Apple technician advised that it would be $150 to replace the screen. My 2.5-year-old phone had half a year left before I could get a new phone. I decided to say yes to the screen replacement. I was advised to return to the store in an hour. I shopped. I sipped a beverage at Starbucks across from the Apple Store. I came back. The technician had to go back into the tech room and check on my phone's status. It turned out that there was a battery defect with my phone. Although my iPhone was out of warranty, Apple had no choice but to give me a brand new iPhone 5 with the same 64 GB capacity. I was thrilled. It was my lucky day! Today, I had to revisit the store. I had upgraded my five-year-old Mac mini to the new El Capitan operating system. After completing the upgrade, booting up my computer only showed the Apple logo and a progress bar that never budged. I went to the store and was advised that it was a library file issue. I had to back up some of my files. Luckily, my music and photos are on an external hard drive. The technician, Peter, was friendly and had a great sense of humour. He helped me wipe my hard drive clean and reinstall the operating system from scratch. My Mac mini works again. Yay! I have had nothing but great experiences from this store. It's so nice to have a local Apple store, instead of visiting on in Scarborough, Toronto, or Newmarket. read more

The management has definitely went downhill, it seems like wait times are going up. Although, one thing I love about Apple in general is the fact they can all cash you out and all do returns. However, the past two times the wait times have been significant. Not like 4 years ago when everything was on point! read more

Omg! I bought a iPhone X 3 weeks ago and the touch screen completely stopped working. So, I did the obvious and called technical support. Spending over an hour on the phone with them I get told "you have to take it to a Apple store" which is fine if I lived near one! I asked if I could make an appointment as I live approximately an hour away from the nearest store and was told " no you don't have to make appointment they are a walk-in ,you'll be in and out of there". So, away I went and only to find out I would have to wait 3 hours for a tech to tell me my phone didn't work". Like an idiot I waited and guess what? They said I was right! It didn't work so I would have to wait another 2 1/2 hours! I asked the guy if I could at least get a free screen cover or anything for my almost 6 hour wait not including my2 hours driving there and back. Here's a shocker! He says " we dont have anything for free" read more

I never leave reviews but this was too strange of an experience to ignore. The staff was very nice and helpful, especially my salesperson. I made my purchase online and was only in store to pick it up and she was able to help me and educated me on all the additional products/services and gave me recommendations based on her personal experiences. The whole time she was helping me, I couldn't help but notice her colleague that was standing beside her was avoiding looking in my direction and did not want to interact with me at all and pretended I wasn't there. I thought maybe it was because she was waiting for someone and didn't want to interrupt the interaction with my salesperson. When I was about to leave, my salesperson offered to give me a bag to hold my items (a phone and charging brick). I thought this would be helpful as I was going to meet my wife at a different store to continue shopping at the mall so I said okay and waited. This is when the colleague went up to my salesperson and said pretty loudly (so that I could hear but still not acknowledging I was there or looking in my direction) "We don't give bags to people who just buy phones" my salesperson said she thought it would be useful because I also had an accessory but the colleague was insistent on not giving me a bag. I couldn't hear what they said after but I ended up getting a bag in the end. Sorry about the fact that my measly $2300 purchase couldn't qualify for a free bag I guess? I'm not sure if the cost of the bags are coming out of their paycheques or if Apple, the $2Trillion company can't afford to provide bags for their customers but it was just a very odd experience. read more

My purchase of I phone 13 Pro Max from Markville Mall apple store can only have the best of compliments and words of gratitude! By working in retail business myself I know what it takes to make a customer happy! Mss. Tresa Lam made a world of the difference for me and my wife yesterday! Only a few days ago we were in Fairview mall store ready to spend $2300 but were discouraged by their sells rep and their Manager! Their reasoning was that due to CAVID-19 protocols they have only limited time and wouldn't answer all of our questions with regard to new product. I told them that it would be thesame if I give a key to the customer's new car and tell them to come back with the questions! We had left their premisses understood we were neglected and would be brushed off! Sincere thanks to Mss. Lam's obilities to have a patience with olderly client that would be comming from iphone 7 and wanted to know new technogy! Mrs Lam didn't cut the connors and showed real professionalism and attendence to customer needs! 5 STAR! Way to go Teresa! read more

I have visited many Apple Store before and none has been this bad. This is also made worst considering how wonderful my last Apple Store experience was. I originally came here because I saw that they had an iPhone Photography workshop on Friday and I wanted to check it out. It started at 5pm but I showed up about five minutes later, I could have figured where they were but I was not greeted by a staff. I lurched around the workshop for a bit, and it looked like things I already knew, so I wandered off elsewhere in the store as I am due to replace my iPad and iPod. After looking at iPods for 20 minutes, still no one approached me. I also noticed some of the staff yelling at each other from across the store. Not sure what's going on here, but it doesn't look like this is their only one star review. read more

I came to the store to buy a replacement battery for my Macbook Pro which they said they had in stock, however they refused to sell it to me on the basis of an internal company policy. I explained that I have the technical skills to replace the battery myself, and I expressed my concern with spending nearly double what it would cost me for them to do the installation, as compared to if they sold me the part and I were to just replace the part on my own. The employee I spoke to was combative and unwilling to compromise at all. He basically told me to leave the store within less than a minute of speaking to him. I have never been treated this poorly at an Apple store before I came to the Markville mall Apple store. read more

Kind of disappointed. 10.1 has been out for a while now and their display iPhone 7 plus didn't have the update. So no portrait mode. They don't even have the new 2016 macs on display. If this is how they are showcasing their products I am very disappointed at a waste of sales opportunity they could've done. read more

For the past few years, I've considered the Apple Store to be akin to the seventh layer of hell (http://www.yelp.ca/biz/apple-store-north-york?hrid=1bFUTYE6KVA7i4_5ZHggVQ). Don't get me wrong, I've been an avid Apple user for about 15 years, where I've enjoyed computers, phones and one Apple TV. My phone wasn't working properly, but it was still under warranty, so I made an appointment and brought it in. I spoke to three different staff members, who were all genuinely sad that my phone wasn't working properly and really made me feel taken care of. I walked out with a brand new replacement phone in about 30 minutes. They did customer service well. The greeted me right away and told me where to sit down (I hate waiting around, not knowing what to do). A guy came and took my information and went to get another guy, who then actually read that information and addressed my issue. I wasn't alone for more than 10 minutes at a time. I always knew what was going on with my issue. And they fixed my problem with a smile. So maybe I'll call off my forever ban of the Apple Store, though I likely will continue buying their products online (or on kijiji) The only reason I took one star off is that their product quality has gone down in recent years. Computers are crashing, their phone can be pretty buggy, and battery life on all their products just isn't that great. read more

I bought an iPhone 6 for my mom, but her switching from her Samsung Galaxy S3 required a brand new nano-sim that wasn't provided in the online order. So I dropped by this particular store on the way to my dental appointment and asked for a nano-sim. This particular employee will only give the nano-sim if I brought the phone for them to set it up. At this point, I thought to myself why would I need someone to transfer my number to a new sim and pop it into the phone when I can do it myself. I rather do it myself and asked how much for the SIM. His reply was "no, we don't sell or give them out unless you let us set it up for you." You should've seen his coworker beside him who had a look of disgust when he made that comment. This entire time he never made eye contact with me either which I felt was rude for someone working front store. Whatever, I don't keep grudges, so I trekked along to the Rogers store in the same mall and was ready to pony up the $10-20 or so for a nano-sim when the employee tossed it to me for free. It was a good day not wasted. I happened to be at Fairview Mall later in the day. I already had my sim, but wanted to see if Markham's Apple's stinginess was exclusive to that store. The staff member there offered me the sim free without any conditions. Now I know where to shop if I ever need anything Apple-related. read more

I went in this Apple Store with a catastrophe. My hard drive had failed and I needed some important documents I had worked on after my backup. and thanks to EMPLOYEE DEV who definitely deserves a promotion I was able to get my data recovered and OS installed for free. He worked on my computer for 1.5 hours despite numerous failures and kept trying and providing reasonable suggestions. He was very knowledgeable about products and was very eloquent and elaborate with everything. This star is going to put this Apple Store back in the good books. read more

Some of the rudest workers I have ever met in my life. Due to my experience with the extremely unprofessional and unfriendly staff I will not be returning or supporting this store in the future. Unfortunate because I'm sure there are nice people who work here, but I have not met them. read more

The worse experience EVER!!! Won't buying apple products anymore, the problem should easily fixed, but since their attitude so bad, I won't fix this problem anymore, changed to another phone seems like the better way! Thank you APPLE! You make your my life experience more imaginable!!! If their have zero star, I would give to them! read more

Probably the worst apple genius bar experience ever (in Canada and the US). I didn't want the entire team to take his fault so I am giving the overall experience 2 stars. I would opt to give 0 star to that one member (his will not be named). Basically he told me over and over again what my cell phone's problem was without providing a viable solution...what a waste of my time. He even attempted to explain the problem to me in binary code. His solution was to simply STOP using the phone...ah...so I should stop using apple products in general? Perhaps Apple should reconsider their hire. If I had made the effort to make an appointment to address a problem, I expect that it be solved. I am so disappointed. read more

Worst retail experience.. the apple genius is a sales person that will try to sell you refurbished replacements. Bunch of scammers and liars in this location read more

If I could give them less than one star I would. At the risk of sounding dramatic, I would give them a negative one million for customer service. There are a ton of blue shirt wearing staff standing around that are just "too busy" to actually deal with customers at all. Manager's T.J and Danny are essentially useless and could not care less about providing any customer service at all, good luck getting them to call you back. I would advise customers to steer clear of this store unless you have the patience of a saint. read more

Conversation with a "Genius"..... "Hi, we are here to pick up the idiotPhone6 my wife reserved" "OK", goes talk to his co-worker, "we don't have any iPhone 6 Plus" "Er, we reserved an iPhone6" "Yeah, we don't have any 6 plus in stock, you have to try tonite to reserve it online" "I didn't say 6 Plus, I said we reserved an iPhone 6 online and we are here to pick it up!" "Oh, you should've told me that before I asked her!" "What name is the reservation under?" Shows him her driver's license... "It's not in the system" "Impossible, could you check based on her email address?" "Maybe.... No, not in here" Shows him the confirmation email "Yeah, but it's not in the system" "How could it not be in the system? Here's her name, email, and confirmation!" "I'm trying to help you here!" " Could I talk to your manager please!" Manager came over, "Sorry, who's the reservation under?" Gave her my wife's name.. Pulled up the scheduler on her idiotPad and right there even I could see her name on the scheduler for the time that we showed up! Conclusion: If my ass ever needs a job I would recommend it to try the Apple Store, it would totally be overqualified! At least it would fart and tell you it stinks like shit, properly. read more

RUDEST store ever. These people don't know how to do their job. They don't listen to the customer's concerns and basically tries to shoo customers away when they come into the store with issues. After a hinge repair, my macbook pro's harddrive started to make repetitive, loud clicking noises all the time, and my computer even crashed. The technician at their store kept saying the noise was normal and there's no issue, and he refused to replace my harddrive under warranty. I asked him to show me one of the macbooks on display to see if it makes loud clicking noises like mine. He ignored me when I said that, because he knows it's not normal. He just doesn't want to admit it, so he keeps repeating 'it's normal', 'it's normal' like a goddamn robot, like that's the only thing he knows how to say when he actually doesn't know how to solve a problem, or is too lazy to solve it. You know after my hinge repair earlier, I told him that the gap beside the hinge was so large that I could see cables through it (i.e. the display was clearly misaligned) and he told me it was "normal"? Then he tried to prove his point by showing me a macbook in the store - but it didn't have that. Then he reluctantly realigned my display. Congrats, you just dumped a bucket of shit on your own head!! It goes to show how he's an idiot yet still tries to use intimidation tactics to make fools out of customers. The manager was also very rude and refused to listen to my issue - he insisted on being the one to talk and wouldn't allow me to explain what was wrong with my computer. He had a very strong air of arrogance around him. Then he said he can take the computer and take a look at it but he won't do anything about the hard drive. Why should I let you take it in when you won't do anything about it? For all I know, you could ruin my computer further and then tell me "it's normal". Normal, my fucking ass. I just walked out of the store. I would be crazy to let the birdbrained technician and his egocentric boss do more damage to my computer than they've already done. If you know what's good for you, don't let these people touch your computer. They don't know what the hell they're doing. They can't even recognize a problem when it's put right in front of them. They treat the customers like idiots and nuisances who go to the store to cause trouble or something. Yeah, of course I'd go out of my way and waste my time to present you with a nonexistent problem because I have nothing better to do in my life. If this is the way that this store treats customers, there's no wonder why so few people go to there. Absolute garbage. read more

Terrible customer service. I wish I could give out negative rating. Went in for online pick up, got an error on their end and have us call Apple directly, so we did and confirmed no issue. Apple tell them to call them directly because this is a store issue. Refuse to give a single call that solve can everything for me to pick up the order. read more

Fuck this place. Shit customer service. All the employees I've dealt with all came up to me with a shitty attitude and didn't bother to explain shit to me and instead acted like they're the fucking boss or some shit. They roll their eyes at you and everything they do just ruins your day. Also these fuck asses made me wait 2-3 hours just to tell me they couldn't repair my phone. They could've just called me and saved both our time. Fuck this place. read more

Came here to buy an item and they made me wait over 2 hours. That's insane. Then he made some joke about taking two hours to bring it to me.

I find this store is normally not as crowded as the Eaton Centre and Fairview Mall locations. I've always had a great customer service experience at all three of these locations. I love how iBeacons speeds the checkout process using an iPhone. All the staff I've worked with are very friendly and knowledgeable. I always know exactly what I want before I enter the store and the staff always helps me to get in and out quickly. I highly recommend this location especially for people in the Durham region. read more

I am fan of apple products and using multiple apple products. Recently I been to apple store at Markville mall, Markham because of one of the accessory brought for my iphone couple of months back was broken. Unfortunately customer service was terrible. Store employees were not helpful at all. Most pathetic thing is Store Manager was also not ready to listen issue with apple accessory brought from his store. Completely frustration with the response received from Apple store. Recent experience started me thinking to go with Samsung in future if Apple customer service keep deteriorating like this.... read more

The staff there are rude, not all of them, but most of them. If your Apple product has any recall or defect and you can fix it for free, do not go to this location, because they have no time for you. The store appointment schedule inflexibility will totally waste your time. First of all, this mall is always packed, takes you hours to find a parking, all day 24/7, and this store is always crowded with lots of people that don't know much about the products, so the sales are so busy trying to explain the products. When you tell them you have a problem with your phone, they will tell you you need to book an appointment, when you ask them to book an appointment they will tell you they do not have time for the day and come back tomorrow (It was 6:30ish and store doesn't close till 9). When you ask if you can book an appointment for tomorrow, they will tell you they only do walk-in appointments. They treat you like you have so much time sitting and waiting when the store doesn't have consumers, then you can walk in and get served. If you are a business owner? Don't even bother going to Apple, there are tons of brands out there can do a lot better. Apple is just too busy making new sales and don't have time for your phone repairs. This Apple store gave me an extremely unsatisfied experience. This absolutely affects my confidence in Apple and will spread this story out to everyone I know. read more

I wanted to share my displeasure with Apple Store of Markville mall. If you have an issue with your apple since you might choose any other store beside this particular one. I had purchases iPhone recently and for past few days I was experiencing some issues with my screen. I decided to visit Apple Store close to me. First of of all my appointment was at 1220 and I checked in 10 minutes before. It took about 30 minutes for GENIUS to come and help me. Guy did not want to listen to me at all and what I've said he said it's not possible and he does not believe me...(really? You spent 1000$ and you came with an issue to lie?) I asked to speak with store manager and person did not even greet me (what a great service, thank you Apple, will send you some Christmas card). After all I felt I'm a little kid trying to get some free stuff, common people spent hundreds and thousands of dollars for your products and you do not care?! I will give ab example I'm a business user and I used to have blackberry before I swapped to iPhone, when I had an issue I called rim and they sent me phone next business day without even looking at it. I sent old phone back, no issues no hard time. I think Apple has to learn how to keep business clients happy. Good luck! read more

The worst Apple Store in the GTA region. The geniuses here are useless. Just go to Fairview.

I had a pretty good experience at this store. Mostly because of a sales associate named Hugo. He was absolutely fantastic and deserves a raise. He was simultaneously helping me and another customer and I definitely got what I wanted. read more