On 17 September 2025, my wife, purchased watch inventory# C52383 (a Breitling watch) from sales…read morerep: LG (Invoice #117483 attachment #1). Assuming the watch was fully operational, my wife kept the watch safely in the box until it was presented to me as a wedding gift on the afternoon of 10 October 2025 - the night before we were married. On the evening of 10 October - approximately 2 hours after I first put the watch on, the black bezel ring fell off. To prevent creating stress for my wife during our wedding the following day, I used a small piece of two sided tape to stick the bezel ring back on. I also went to multiple watchmakers to find a better fix, but none were available. Following our wedding, on Monday 13 October 2025, I went into Wingate's Quality Watches store (12900 Preston Road, #1010, Dallas, TX 75230), and I explained the situation to the woman at the window - who took the watch and confirmed that the bezel ring was, in fact, broken. I initially requested a full refund, and according to the woman - after consulting with the back area - Wingate's would not provide a refund: "local in-store sales are final and not eligible for return." I let her know that we would be considering litigation based upon frustration of being sold a broken watch - particularly as a wedding gift. Once we departed your store, I immediately took the watch to the nearest Breitling Dealer, and they conducted a full analysis of the watch conditions - and they produced the attached diagnostic and quote for "necessary operations that must be carried out to ensure that your watch operates correctly" (attachment #2). This owner, Robert Wingate had the opportunity to make this right, we were not asking for a refund, but to simply reimburse for what was broken. Mr. Wingate refused to acknowledge the broken watch, and simply said we will "glue" it back together. Additionally, the box and paper work did not match the watch- as stated by Breitling company. After multiple opportunities and persistent emails, this review and other reviews to other sites will be published to the public. We are writing this in efforts for other consumers to not be taken advance of as my wife has been. Paperwork from Breitling has been attached for other consumer to be aware of the poor condition of the watch, the poor leadership of this company and its owner. As stated by Breitling, the watch was in poor condition, not only the bezel was broken This company is NOT an authorized dealer for any high end watch. Buyer beware!! Regardless of how this company responds- we have all email communication for anyone who is hesitant in working with this company.

Easy to work with, honest, transparent, knowledgeable. Would buy from again…read more Love the watch!

Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

Took a minute to find (no exterior signage) but they do fantastic work…read more Brought in my Breitling Montbrilliant in to compare costs of a broken stem repair. Had two very different (high cost) quotes by two separate repair shops (will remain nameless) and the folks at Central Expressway helped me out for much, much less. The office itself is a little cluttered but they are extremely knowledgeable and trustworthy. This watch has a good deal of sentimental value to me and I am very pleased to have it back in working condition. One thing: They only accept cash or check so be aware of that when picking up your watch.

Great little shop that took time and care getting my Omega Constellation cleaned and calibrated…read more They know their watches, stand by their work, and are highly price-competitive, especially as watch repair increasingly becomes the domain of a small number of expensive specialists. Availability is generally MWF late morning through afternoon. Recommended.

What a find, a very nice gentleman helped me with two watches that needed new batteries at the…read moreshop. A pleasure to chat with him as he checked them out, and I gave the watches to a deserving nephew. Take your watches here! You can't go wrong.

Lower Greenville Jewelry is great! They have very reasonable prices for watch batteries, which we…read morereally appreciate since we're those people who wait until you have multiple watches that don't work. And they're fast too! Easy parking that's reserved for the stores in their center. Friendly service. Definitely recommend!

I had been looking to purchase a new Rolex/Cartier time piece and went to every Rolex dealer and…read morecould not find what I was looking for (41mm Submariner/Datejust)... I was sent Anthony's information from a friend, he made an appointment with me and was extremely transparent and knowledgeable. He showed me the exact watch I was looking for, in multiple settings... WITH original box/papers and links, he resized the watch for me and I was able to make the purchase I wanted. I will 100% coming back to him for all my watch needs. Highly suggest/recommend Gentlemen Timepiece's if you are looking for ANY high end time piece. Phenomenal service in Dallas, Tx

Terrible, Terrible experience. If you have even the slightest interest in purchasing a watch, you…read moreare better served going elsewhere. I wouldn't trust them if I was purchasing a Timex.

Love my new A.D. in Fort Worth…read more Lani has been my salesperson; super knowledgeable and very friendly and helpful. Never felt rushed or pressured, that's what I like, gives me time to make a decision (though I'm pretty impulsive so doesn't take long. ha). I just bought a beautiful Tudor BB68 and an Omega Aqua Terra 41 with a truly stunning turquoise dial, lots of compliments and I've only worn it twice! Manager came over and introduced herself last time and gave me a really nice Tudor umbrella which was a nice bonus and made me feel appreciated. Now on the "list" for a Yachtmaster 40 Rhodium. Hope to get a DJ Purple for my wife after that and I got my eye on the Tudor BB Pro, just hope they come out with it in a 42 like the Rolex (it looks very similar) because 39's are a bit small for me. Tudor is fantastic btw; top quality movements, extremely high finishing and 1/2 the price of big "R". Look forward to many great watch purchases in the future. Steve

Outstanding service from both Nino and Paolo. Through constant communication and understanding,…read morewas able to find a great ring that had great value! Going through this process for the first time, they made it very easy! Definitely would recommend to anyone who asked!

They serviced my family's 1982 Rolex Day-date after it had been sitting unused for years. They did…read morea maintenance service, polish and new glass to it and it feels and looks brand new! Very happy with the outcome. This is a trustworthy location

The pin holding the bracelet together on my omega watch snapped and the tips of the pin were…read morelodged in the tiny hole. Got it back the next day all in great shape. Hutch, the watchmaker , has also repaired my Tag in the past....he is professional, proficient and a good guy.

Buy with confidence from this Dallas based luxury watch seller. Great service and prices on…read morepreowned authentic Rolex watches. Fast, secure shipping. Great warranty.

Just completed an exemplary watch transaction with Marco at Grand Caliber. Everything was done…read moreprofessionally from initial quote to fulfillment. I am completely satisfied and highly recommend Grand Caliber to anyone looking to buy, sell or trade a luxury timepiece. As an aside, the physical store is impressive with friendly staff and lots of inventory to view and try on, with no pressure.

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.

THIS BRAND ABSOLUTELY SUCKS! Extremely unprofessional, I've sent them MANY emails over the past…read morecouple weeks and they haven't replied to one. This brand is actually HORRIFIC and I wouldn't wish this on anyone. Best of luck to anyone planning on going here; I will NOT be returning.

Everyone here has been extremely friendly and helpful especially Angel and Krissy! I highly…read morerecommend shopping here!

I've purchased two Omega watches from Johnathan and both experiences have been great. I can't wait…read moreto get called for the Rolex I'm waiting for.