I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

Service was quick, efficient, and friendly. I reached out with questions about my PS5. He responded…read moreright away and was transparent about pricing. After he fixed my PS5's HMDI port it has been running great. Would definitely go again.

I was not expecting to have a phone for a couple of days after breaking the screen during a…read moreconstruction project. I stopped in to ask about my options and 30 minutes later i was back in business! I couldn't believe how fast and easy it was. The repair was expensive but for the service i received - it was worth every penny! Thanks for saving my day! Jake at Modern Mechanical

They weren't able to help me with what I wanted and I appreciate the fact that they told me that…read morethey would go about fixing my laptop the same way I would. They did say that if I wanted them to fix it they would but they would of course have to charge me for their time. I fixed it on my own. Their honesty saved me some $ and I appreciate that. I should rephrase the first sentence. They were of course more then able to fix the issue but also felt that I could do it as well thus saving me some money. That kind of honesty is rare today. Good honest business that I would go to in a heartbeat if I ran into something I could not handle myself.

I brought my HP Envy laptop in after having issues with it booting up after a windows update…read morefailed. I spent hours trying to get it to work when I finally gave up and figured I needed to call someone that was more tech savvy. I found these guys as a recommended business through HP's website. They gave a quick diagnosis about noon on Monday and was told at that time it could be up to a week to get it back to me. I was completely okay with it as it was of no use to me in its non-working state. After about 2 hours I received a phone call from them with a more thorough diagnosis walkthrough describing what they'd found to be the issue, what they would like to do to fix it and what I wanted backed up and saved. They were able to backup all the files I requested and reinstall an uncorrupted Windows 10 on my laptop. They later called me that same evening about 6:30pm informing me that they think they had everything ready to go and I could pick it up before 7pm when they closed or Tuesday anytime after 10am. I went in today to pick it up and they had an issue getting the laptop to let them login using the password I gave them for the login that hasn't been changed. I likely had a virus that did something to the password. The guy that was working with me today was not the individual that fixed the laptop yesterday evening, but he was able to work around my login and password issue and get that reset for me. I still am so appreciative of the guys that worked on my laptop and the fact that they were able to get it working in less than a day. True lifesavers! Best thing is that I was quoted $29.99 for the fix and my laptop is working how it was before the issue Sunday! Took less than a day to fix and at an excellent price! Thanks guys!

Absolutely amazing shop! I had called 3 other shops for a quote on an iPhone 11 and these guys were…read morethe best price! They also finished my phone in 30 minutes and gave me a tempered glass screen protector! I will be back!

Literally brought my iPhone X back to life. Another shop up the street attempted a charging port…read morereplacement and sent us home with a completely non-functional phone. William dug into it, found the issue and had the phone good as new in a day. I'll never go anywhere else again!! Outstanding quality and service!

Simply called in for some questions I had about my account and got pushed off to AI 611 customer…read moreservice. Very rude service. Would not recommend doing any business with this location or any other if their customer service is lacking this bad.

The customer service was incredible, some young man helped me get in and out the door and with what…read moreI needed and answer all my questions with the quickness!

A couple years ago, the headphone jack on my two year old iPod Classic crapped out. I called Apple…read moreand they wouldn't fix it, they only offered to give me $20 store credit toward a new iPod. AnkenyFixIt fixed it for a reasonable price and in a short, reasonable time. If i were to have issues with electronics, I would not hesitate to take it to AnkenyFixIt again.

Chad was extremely helpful with my iphone with cracked camera glass. He fixed it quickly and looks…read morejust like new. I highly recommend Ankeny fit it!!!!

We've shopped at this store for many years and have never had any issues with the service or staff…read more Four days ago I went in to upgrade my husband's phone because his old phone was no longer working. Jon helped me and he was very patient, kind and helpful. Once I got the new phone I discovered it was going to take four hours to update it and I have never done this before. Jon walked me thru all of the steps. I also told Jon I was receiving a lot of robo calls and he suggested I download the Verizon Call Filter app. I did just that and I haven't had any unwanted calls in four days! Thank you, Jon, for your outstanding service!

Transfer 2 phones to Verizon. It took 5 hours. neither phone worked correctly ( drop calls,…read moreunable to receive calls etc) . switched back to previous carrier within 7 days. Got billed for 5 lines ( they added 3 more people from our old carrier plan) Their phones did not have Verizon SIM cards nor were ever used on Verizon, but had all activity on old carrier. another 3 hours to get them removed from Verizon plan. Now when I call to complain about a 2nd bill I get threatened with late payment fees and legal action if the 2nd bill is not paid. I'll never consider Verizon again.

We had a very disappointing experience at the AT&T store on Delaware Avenue in Ankeny…read more From the beginning, the trade-in process was explained incorrectly, which led to confusion about the promotion. When my wife went back to the store to drop off our trade-in phones, the representative, Chad, was dismissive, rude, and lacked basic customer service skills. He was also repeatedly sneezing without attempting to cover his mouth, which made the interaction even more uncomfortable. When I called to discuss the situation, I felt the same way my wife did--dismissed and treated like I was an inconvenience rather than a customer seeking help. I will admit that by the very end of the interaction I lost my patience and did not handle myself as professionally as I should have. However, that came after repeated poor interactions and frustration with how we were treated. I was told I am now banned from the store, which is fine with me. In my opinion, this location has both technical training issues regarding AT&T promotions and trade-ins, as well as significant opportunities to improve customer service and communication skills for employees who work directly with customers. Fortunately, there are plenty of other AT&T locations and online options where customers can receive respectful, professional service. We will be taking our business elsewhere.

Went in to combine 2 accounts into one and the guy literally said "you don't want me to do that,…read morecall customer service". He turned us away! If we could've done this over the phone we would have. After decades as an At&t customer, looks like we're switching to Verizon.

Aaron was patient. He understood my needs. He was knowledgeable about the products. I felt he…read morecovered and answered all my questions and offered follow up service.

BEST Verizon store I have ever been to! The employees are all super nice and know what they are…read moretalking about. I was in and out quite quickly which really impresses me these days in a cellular store. I would never go anywhere else, this is the best Verizon establishment in the midwest.