Transfer 2 phones to Verizon. It took 5 hours. neither phone worked correctly ( drop calls,…read moreunable to receive calls etc) . switched back to previous carrier within 7 days. Got billed for 5 lines ( they added 3 more people from our old carrier plan) Their phones did not have Verizon SIM cards nor were ever used on Verizon, but had all activity on old carrier. another 3 hours to get them removed from Verizon plan. Now when I call to complain about a 2nd bill I get threatened with late payment fees and legal action if the 2nd bill is not paid. I'll never consider Verizon again.

Came in here because the Verizon on Merle Hay in Des Moines closed at 6. My phone was being crazy…read moreand wasn't letting me access anything. I called this location and asked before driving that way if they had what I needed. This store closed later then the one on Merle Hay. ( Merle hay closed at 6 this location at 7) Cory assisted me and helped me out. Although we couldn't figure out why my phone wasn't functioning and going blank on me I updated to the new iphone14. He explained everything to detail and made me aware of the charges I'd be seeing in my account. He was patient and even offered my girls a refreshment. Definitely will be going back to this location!

I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

Absolutely amazing shop! I had called 3 other shops for a quote on an iPhone 11 and these guys were…read morethe best price! They also finished my phone in 30 minutes and gave me a tempered glass screen protector! I will be back!

Literally brought my iPhone X back to life. Another shop up the street attempted a charging port…read morereplacement and sent us home with a completely non-functional phone. William dug into it, found the issue and had the phone good as new in a day. I'll never go anywhere else again!! Outstanding quality and service!

Aaron was patient. He understood my needs. He was knowledgeable about the products. I felt he…read morecovered and answered all my questions and offered follow up service.

BEST Verizon store I have ever been to! The employees are all super nice and know what they are…read moretalking about. I was in and out quite quickly which really impresses me these days in a cellular store. I would never go anywhere else, this is the best Verizon establishment in the midwest.

Thank you to Ricardo for the great help with the purchase of my phone and watch. it was a pleasant…read moreexperience. He went out of his way to explain everything. Shirley

From the owner: TEAM Wireless is your one-stop shop for all your cell phone, internet, and telecommunications…read moreneeds. We offer a wide selection of the latest smartphones, tablets, and accessories, as well as reliable internet and phone service plans to keep you connected. Our knowledgeable staff is here to help you find the perfect solution for your communication needs. Visit us today and experience the TEAM Wireless difference.

Chad was extremely helpful with my iphone with cracked camera glass. He fixed it quickly and looks…read morejust like new. I highly recommend Ankeny fit it!!!!

I have got to hand it to this guy! My controller stopped working. And after doing some googling I…read moresaw it was not going to be cheap..... and not only that, it so happened that day many where closed. I was able to reach out to this individual who also happened to be working out of his home and i will add a very nice home. Even though I could tell it was slightly inconvenient he made it work I was able to drop it off right away. For the price I paid to fix this controller would've only partially paid for any of the other prices I was quoted. Definitely recommend.

They helped me continue DTV service for my motor home when DTV would not. They were curtious and…read morehelpful.

From the owner: AVS Concepts, serving the Des Moines and surrounding areas since 2012. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

Excellent customer service, as CiCi and Ryan, were terrific communicators and knew their craft…read morequite well without any overbearing salesmanship. They guided us through a new home Internet service and steered us to everything we needed without bumps or delays. I was impressed with both of them, and I'm grateful we could speak with them that night. So far, our home Internet is working fine. It has good pricing, and I'll test it extensively in the next 10 days.

I'm tires of being on a waiting list for internet they keep pushing it but don't want to over load…read morethe towers. I live in desmoines get real They offer free things but yet you have 2 have 2 lines I'm a widow and live by my self and I'm a senior. Get real tmobile I'm about to kick u to the curb They 1st told me I could get internet I said no cause at the time I was getting mediacom now they say no its not available what kinda joke is this I havnt moved.

We had a very disappointing experience at the AT&T store on Delaware Avenue in Ankeny…read more From the beginning, the trade-in process was explained incorrectly, which led to confusion about the promotion. When my wife went back to the store to drop off our trade-in phones, the representative, Chad, was dismissive, rude, and lacked basic customer service skills. He was also repeatedly sneezing without attempting to cover his mouth, which made the interaction even more uncomfortable. When I called to discuss the situation, I felt the same way my wife did--dismissed and treated like I was an inconvenience rather than a customer seeking help. I will admit that by the very end of the interaction I lost my patience and did not handle myself as professionally as I should have. However, that came after repeated poor interactions and frustration with how we were treated. I was told I am now banned from the store, which is fine with me. In my opinion, this location has both technical training issues regarding AT&T promotions and trade-ins, as well as significant opportunities to improve customer service and communication skills for employees who work directly with customers. Fortunately, there are plenty of other AT&T locations and online options where customers can receive respectful, professional service. We will be taking our business elsewhere.

Went in to combine 2 accounts into one and the guy literally said "you don't want me to do that,…read morecall customer service". He turned us away! If we could've done this over the phone we would have. After decades as an At&t customer, looks like we're switching to Verizon.