I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

Friendly knowledgeable service, quick repairs, and very reasonable prices. They were amazing and my…read morephone is finally fixed!

Cracked less than a month later, AND I did not even drop it, and it cracked. DO NOT GO HERE…read morePaid $300 and did not even last

Good food, good service and able to have conversations with friends you are with. The Fix is clean…read moreand a pleasant decor and the friendly service makes you want to return.

My wife's laptop needed a new battery, we took it here to see if they had a replacement. The clerk…read moresaid they would run a diagnostic first for $120.00 my wife thought he would do it for free. We said no thanks and ordered a replacement on Amazon.Its not the place it used to be .

Wow , wow, what a great customer service team . This store knows how important our phone is to…read moregrandma and grandpa to keep in touch with the people we love and love us .. we needed a new battery and within a hour we had one and we're back in touch with our 4 children and 5 grandchildren. This store is where customers mean a lot and it shows. Keep up the great work .

Pierce is fantastic, fixed phone in minutes without an appointment! Fantastic, efficient, and…read morecustomer friendly!​

I am extremely disappointed with the service I received at the uBreakiFix - Mills Civic Pkwy…read morelocation. I initially brought my laptop in for a broken screen and paid a $57 diagnostic fee. I was told the screen could be replaced with full touchscreen functionality if I paid the higher price of $321, which I agreed to. The touchscreen worked intermittently for about three months. After repeated issues, I took the laptop to a nationally well known repair company for a full diagnostic. They determined that there was no proper driver installed to support touchscreen functionality, and that the touchscreen hardware installed was not compatible with my computer and never should have been installed. I returned to the Mills Civic Pkwy location multiple times--four visits total. Each time, the touchscreen would work briefly (2-3 days) and then fail again. Eventually I requested a refund under the 1 year warranty and was directed to Asurion. Asurion confirmed they could only reimburse me with approval from the Mills Civic Pkwy location. Despite providing an independent diagnostic report confirming the incorrect installation, I was repeatedly told to bring the laptop back again. Only after months of issues did they finally claim they would now install a new drive--raising serious questions about what had been done during prior visits. I ultimately lost all confidence in this location. I have had excellent experiences at the Ankeny uBreakiFix location for years, but the Mills Civic Pkwy store does not provide the same level of service or accountability. I strongly recommend avoiding the Mills Civic Pkwy location.

My son who is 13, is starting his journey into vinyl. It was close to closing time and the guys at…read moreAVL showed us option for turntables and even demo'd a possible setup for him with no thought of the time or their own schedule. They invited us to come back anytime and answered every question we had, however novice our questions may have been. All around nice guys who are as professional and friendly as can be.

The staff here is very friendly. Not sure about their level of knowledge, as I was simply browsing,…read morebut I would expect that they know what they're talking about. You don't get to be dealers of the high-end products they have here if you only possess Best Buy level knowledge. The staff was very friendly, but not to the point of annoying. They greeted us when we came in, they were fine with the fact that we were just browsing, and they left us alone to look around. They didn't hover, trying to get us to buy something. They didn't watch us like hawks like we were going to break or steal something. One of them asked a few friendly questions when we wandered into the big theater room in the back where he happened to be organizing some items. Nothing pushy at all. While we weren't in the buying mode that day, they treated us very respectfully, and that combined with the fact that they carry some really top notch brands means that when I am in the market to make a purchase, Audio Video Logic will be a candidate for that sale.