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J Jill

3.0 (1 review)
Closed • 10:00 am - 9:00 pm

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14 years ago

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champs sports

champs sports

3.2(6 reviews)
3.4 mi
•$$

This is the epitome of awful service. I'm not sure if it is the standard ageism we get everywhere,…read morebut it is sooo hard to find anyone to help us. We came in this morning at about 11:00, spotted these Timberland City Blazers my husband fell for. Waited 10-15 minutes for someone to help, and every time we flagged either of the 2 employees, mostly playing on their phones, they'd duck and hide or go into the back. We walked around to look for the boots at other stores for about an hour, and after we couldn't find them, we came back to see if we could get some help a second time. Stood around for another 10 minutes this time, before leaving again to find them at Jordan Creek. To no avail, we came back to the store a third time. We stood around for 5 minutes and we were *finally* able to grab someone. When we waved him over, there was no greeting, just "what?". Absolutely ridiculous. We bought the boots because we couldn't even find the same color online, and we'd done our fair share trying to find a similar style/brand elsewhere today. After this, we'll never be back.

Wow, talk about lack of customer service. I spotted some sweet Adidas shoes on sale through the…read morewindow and since my shoes are working on a pretty good hole on top, I thought this might be it! They were on sale and they had multiple options.. So I asked the 2 guys standing around if they had these particular shoes in my size. They both kinda looked at each other like "you want help him?" Nobody was jumping to the opportunity to help me. Finally after pulling teeth one of them went to the back, I asked the other one how his day was going, and he kinda was staring into space and didn't even realize I was talking to him! HELLO am I invisible in here or what! Finally the other guy came out, and naturally the largest options they had were 11 1/2! I have wore adidas shoes in a size 12 since I was a freshman in high school I knew that is what I needed and these were not going to work. The guy kinda scoffed off when I said it was a no go. Bummed they didn't have my size, as the shoes were cool and at a great price, but man that service was not nice!

J Jill - accessories - Updated May 2026

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