They will rip you off. I went in to add my father in law's phone to my family plan -- I was…read morebringing business to AT&T. So what do they do? They rip me off. They tell me that they are putting the phone at the same plan as my other 4 phones in the plan, but they didn't. They put it into a premium plan for 55/month, not 30/month like my other phones. They also enroll my father in law's 6 year old phone in an insurance program that costs 14/month, again without asking or without saying anything. Jerk faces. Every time I deal with AT&T they rip me off. This store is no exception. Don't trust anything they do.

This is my favorite AT&T store in the metro area. I was in…read moreyesterday for a phone upgrade. They have the waiting list thing down to a science, and didn't feel like I waited an unfair amount of time. The associates were courteous and friendly, but didn't waste any time. They had the phone I wanted on hand and had a pretty good selection of accessories.

They helped coordinate switching our phones over with our daughter who was away at college. They…read morewere friendly and helpful!

My wife and I went to AT&T to switch our service from two different providers. Dorian immediately…read moregreeted us with a friendly smile and demeanor and offered to help. He made the transition quick and easy and made sure everything synchronized before we left the store. A few days later I had to go back to apply a discount to my service and even though two other reps, over the phone and in store at a different location, told me the discount couldn't be applied Dorian was able to ensure we got the discount along with letting us know which other discounts came with our new price. Not even 10 minutes later he went out of his way to contact me and ask if my wife and I had a Spotify account and let me know that I had a deal that I could access with that as well. I know there are mixed reviews on this location but I would highly recommend seeing Dorian for your needs and I promise he'll get you all squared away!

Really liked it here. They had what I needed and where very helpful. I would recommend this…read moreplace every time for you wireless needs. Staff are very helpful and knowledgeable.

From the owner: AT&T, serving over 81 million wireless customersread more

This rating is strictly for Erica at 210 Jordan Creek Parkway, Suite 170. I am the guardian and…read morehave power of attorney for my mother who no longer uses her cell phone. I spent two months on the phone or online with AT&T "customer service" trying to get her service canceled. Each time I was transfered to another person who was unable to help me. Yesterday I spent over an hour on hold or talking with another person who was unable to solve the problem. Each month AT&T continued to do an automatic withdrawal from her checking account. Finally, I ended up the location listed above and Erica solved my problem in 10 minutes in a very professional manner. I give AT&T one star (terrible service) but I give Erica five stars. Thanks Erica!

Went at 5:30 and their doors were locked while people are still in there. I am also employed and…read moreunderstand that things happen, but personally I would've just left the door unlocked and told any customers that I wouldn't be able to help them. I think he just wanted to head across the street to chic fil a before the dinner rush but oh well.

The service was extraordinary Chad went above and beyond . I will always send family and friends…read moreto Chad. And the Ankeny store.

My friend came in to simply ask questions regarding his bill as they were inconsistent each month…read moreand seemed to increase each month. Every question he asked he was treated as though he was incompetent and unworthy of this guys time. He kept checking his watch as if we were wasting his precious time and every time he spoke to explain himself he'd use the word, "Again", as if he were tired of speaking to us. Mind you, we were in there discussing this bill for a total of about 5 minutes before he began 'checking his watch'. It was late afternoon and they were no were near busy. Can't remember the guys name but it was just terrible customer service. I will never switch to AT&T because of this experience.

Ray was great starting f at the state fair and finishing out our transition from our old expensive…read morecarrier to T-Mobile. The shop in Grimes is clean and welcoming. The displays are all updated and overall nice Although the process of switching 6 devices took over 2 hours the savings will be worth more than the time spent!

Jarod and Jennifer Mendez were so helpful and awesome with helping me get all signed up for my…read moreiPhone 16 plus! I'm truly grateful and blessed! So far loving my upgrade and we got a sweet deal with trade in! Service is great and this company rocks! So excited to be a part of t mobile! Appreciate Jarod and Jennifer for all of their help and patience with us! Thankyou so much to them and this location in grimes, Iowa! Love my new pink iPhone 16 plus!

DO NOT waste your time with Grimes Russell Cellular:…read more -NEVER called or messaged when any preordered product arrived at the store. Ordered 3 phones. -After 2 1/2 hours in the store this week found out the MANAGER sold our preordered iPhone just 3 days after being delivered to the store to a walk-in customer. NO apology was given. REFUSED to go to another store to get a new phone. Tried to sell an open box iPhone that was stuck on another persons account to us. NO solution was reached (Still don't have the phone that was preordered). (When you preorder a phone it attaches a phones ID number to that order. So its not just an easy fix as selling a new one) -Any time speaking with the MANAGER it was met with pure attitude after he messed this all up. -Closes store early with no notice when you have an APPOINTMENT scheduled. Completely ghosted. There were two employees (Brady and Chase) who tried what they could. Even offering to drive to the other store to pick up the phone. The manager REFUSED to let them do so.

Experience from start to finish was perfect. Jay was very helpful in helping me find the right…read moresmartphone for my needs and wants. He was able to supply, on the spot, all the accessories I needed. Upgraded my smartphone and added two new tablets for each of my children. Completely satisfied with the transaction from start to finish. Thank you Jay!

I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

Friendly knowledgeable service, quick repairs, and very reasonable prices. They were amazing and my…read morephone is finally fixed!

These guys are the best ever! Best merch and inventory and the team always takes care of me.read more

I went in because the battery in my (very) old phone was about done. I wasn't terribly excited…read moreabout the prospect of a new phone, or a new plan. I'm not tech savvy, and it's overwhelming to say the least. But the staff here are GREAT! If you have any reservations about technology, are uncomfortable asking questions and are worried you'll leave with an astronomical bill, please come see them! Nico answered all my questions and was so patient! Tasha and Jenn were working and I heard them with their customers while I waited, and they couldn't have been more wonderful! They also answered mine as they came up. I left with a brand new phone AND plan, instead of just replacing the battery, I asked Nico to lay out my bill so I could see exactly what my monthly bill will be, and I can't put into words how user friendly the phone he helped me pick out is! I will recommend this store every time I bring up this phone! I walked in nervous and NOT excited about feeling "on guard" with having a broken phone and the prospect of being out $$, and the 3 of them sent me out the door, happy as can be with this new phone!