I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

I do like walking into a business and having someone greet me and ask how they can help…read more It's also great to have a cell phone store that has adequate staffing and customers don't have to stand around and wait all afternoon to be acknowledged. I'm not a Verizon customer and the reason I was there was for a deceased family member, but if I decided to change service, I'd go back here.

I have an iPhone 14, an iPad Pro and home Internet and I signed up for another home Internet…read moreservices yesterday and went to pick it up. when I got there, I told the manager that I had a lot of problems with the last one trying to train the modem to the service at my actual address so I asked if she would do it at the store instead and she claimed that it could not be done. I told her my first modem was programmed right here in this very store, just as im asking you to do now, so I know that is not true but she continued to say she is the manager and that is the protocol. I wasted my whole lunch hour and several hours after trying to do something that Verizon should've just been happy to help me do in the first place. I went to the store to get the help I asked for the first time and the manager tried to give me a phone number and send me off again and I told her if you don't want to help me you can just take this thing back and then she said "that will be fine" because she clearly didn't wanna help. well, it's not fine because you wasted a whole bunch of my time, and didn't try to help me at all when i was trying to prevent abunch of wasted time and then when I got upset about it, she told me that I have to leave or she will call the police. I really cannot believe this happened to me, but if something doesn't get straightened out and she doesn't get reprimanded I am seriously considering canceling my service because there is no way I am going to let my phone company treat me like that.

These guys are the best ever! Best merch and inventory and the team always takes care of me.read more

I went in because the battery in my (very) old phone was about done. I wasn't terribly excited…read moreabout the prospect of a new phone, or a new plan. I'm not tech savvy, and it's overwhelming to say the least. But the staff here are GREAT! If you have any reservations about technology, are uncomfortable asking questions and are worried you'll leave with an astronomical bill, please come see them! Nico answered all my questions and was so patient! Tasha and Jenn were working and I heard them with their customers while I waited, and they couldn't have been more wonderful! They also answered mine as they came up. I left with a brand new phone AND plan, instead of just replacing the battery, I asked Nico to lay out my bill so I could see exactly what my monthly bill will be, and I can't put into words how user friendly the phone he helped me pick out is! I will recommend this store every time I bring up this phone! I walked in nervous and NOT excited about feeling "on guard" with having a broken phone and the prospect of being out $$, and the 3 of them sent me out the door, happy as can be with this new phone!

I am beyond frustrated with US Cellular and I am not one who falls for promotions where you get…read morelocked into something you don't want or need. Last October I walked into a US Cellular store in Des Moines, Iowa to inquire about switching services from Verizon to US Cellular. The sales associate was very friendly and explained that not only could I save money on my plan but I could trade in my current phone and get a new one. I would pay $23.30/month but receive a promotional credit of $19.95/per month after the first three months for 2 years. I explained that I am in Mexico for several months each year and need cell service there. She told me that I can suspend my service and get a sim card there. So, I was going to save money on my current plan and get a new iPhone for under $100. Everything sounded good, so I agreed. As we were going through the paperwork, she then told me that my phone was not eligible for a trade in because it was an iPhone 6 not 6s but no worry, I would make an initial payment of approximately $100 but could sell my phone to make up for the difference. Sounded good, right? First I noticed that my cell service was MUCH less reliable "in the middle of anywhere and everywhere". I was somewhat surprised when I couldn't get service in Sioux City, Iowa and was shocked when I couldn't get service in downtown Minneapolis, Minnesota. I had to turn on roaming to call US Cellular to find out what was going on. The representative told me that they are continuing to expand their cell service coverage. He told me that I could use up to 512mb of data roaming for free. I was NEVER told that I can turn on voice roaming and not get additional charges. Second, after the first three months of payments, I was not seeing my $19.97 credit being applied to my account. I called US Cellular and they said they didn't see a promotion on my account. I had to go to the store to talk to my sales representative. She explained that she would have to do a little finagling to get my credit applied on my account. It took an additional 3 months and multiple phone calls before the credit started being applied. Third, I found out that I can NOT suspend my account under the current promotion unless my phone is stolen or lost. The representative I spoke with implied that I could "lie" about my phone being lost. So I will be paying monthly service for FIVE months while in Mexico without the ability to use my phone. I called US Cellular to see if I can cancel without paying any penalty. They told me that I would have to pay $419.40 for the phone and there was nothing they could do. My statement states that I am available for an early upgrade if I pay $279.60 which I was willing to pay to get out of this. So I went to see my representative at the store to straighten things out. She no longer works there! I talked with another representative who told me there was nothing she could do. Calls to US Cellular customer service and retention department were no help. I was totally mislead and I can't believe that there is NOTHING you can do to alleviate this situation with my having to pay $419.40 and report this to the Better Business Bureau and other agencies. FYI it was the U.S. Cellular located at 3801 Merle Hay Rd in Des Moines. And I will add that the sales associate could only say "sorry" and as I was leaving, I saw the store manager returning from lunch. He would not make eye contact and quickly walked by. Must be used to this.

update: a few months later, and it seems some changes have been made, most likely completely…read moreunrelated to my poor review. however, despite the loss of actual customer service/repair personnel, the staff has been friendly, knowledgeable, and helpful. although they are still busy at times, if you go at whatever the off hours might be, it's a snap to get in and out without killing your day.

Consumer Alert:…read more Cricket stores in the Des Moines put profits before customer service. They are preying on people that are often culturally diverse for this area The Cricket store at 5911 Douglas Ate. 400 is run by managers Rodrigo and Stephanie and some counter flunkie named Katia This crew bounces from store to store and makes decisions based on race as to who gets preferential treatment I bought a pop button to attach to my phone for holding it. The thing lasted exactly 4 days before it broke. When trying to ask for a replacement as obviously it was defective from the factory, it became clear I was the wrong race and was denied a replacement. However, my boy went into another Cricket store with other sales people and got it handled. I've dealt with Cricket alot when living in California. Out there they understand that their parent company is AT&T and they can afford to make customers happy for phone accessories that are sometimes defective from the factory. In Cali they actually use better judgment In Des Moines it seems these three are intent in earning promotions by screwing customers over, after all making sure no returns are ever considered/done makes the books look good for corporate. Shameful business practices. Just keep pushing if you're considering accessories from these fools. Go online. At least you'll get a fair return if something goes wrong.

I was glad to meet Ira. Dude is super professional as we as ethical in all of his approach. I…read moresigned up for a phone and made a new friend. Very considerate guy and highly empathetic to my personal situation. Ira, I saw that post that idiot posted about you. Completely false image painted on such a ethical guy with your ethical approach. You know you are my new go to guy so Tez got you're six. And dude I will flood you about my guys.

I've been with T-Mobile (including Sprint which T-Mobile now owns) for years...probably more than a…read moredecade, 15 years, or so... While I'm not a T-Mobile fan boy and haven't really been impressed by their customer services as a whole... I had a five star experience yesterday with a young gentleman names Paul at this location. I was in for a warranty replacement and was genuinely impressed with this young man's demeanor and the care he took for the customer service he provided. I've worked in IT support for 25+ years and I'm probably not the typical knowledge level of a customer he runs into day to day and minute to minute, but he quickly adapted from breaking down the basics to matching me at my more elevated level. I think this is a often overlooked skill when it comes to customer service. The abiliity to read a person and adapt to match them at the level of support they need. Too often support will talk over a persons head or infuriate you because you feel like you are being talked to like you are in elementary school... Within minutes Paul and I had just clicked. In full transparency prior to meeting Paul my experience with T-Mobile hadn't been great. Two or three calls with T-Mobile and a back and forth with Assurant who manages the insurance for T-Mobile now... It wasn't great. But Paul was the shining light at the end of a long dark tunnel and he deserves to be recognized as such.

Excellent service and personnel are more than willing to be of assistance. Programs offered are…read morereasonable and of quality.

I am SO impressed with the employees at the T-mobile store on mills civic pkwy! I was helped twice…read moreand each employee went above and beyond, wanted to get things just right, even if it took awhile(!). Amazing customer service!

Carina was here to help me today and she was WONDERFUL! I am a nervous wreck about technology and…read moreshe has me scheduled for an installation, she let me know prices up front, and I feel completely comfortable with what was chosen this afternoon! What a gem she is!

I went in there today, per my phone carrier, to simply have a cracked screen repaired. I waited 2…read moredays for this appointment, I was there promptly and 1st thing when they opened. After waiting an hour, hour and a half (not a big deal, i would have sat there all day if need be), I got my phone, tipped them, and left. We didn't even make it to the hyvee by there, and my phone had some weird icon I had never seen, Google said 1 of the things it could indicate was overheating. Then when we got to Hyvee, i tried to charge it with the wall plug and my portable charger, and it would not charge. I took it back, and they told me they now would have to order a new part and it would be Friday. Friday. They, somehow, got it charged to about 85% and sent me on my way, with a warning that the charge wouldn't hold long. I had been waiting for this appt, now with 2 NEW problems, that I did NOT have before, have happened, And I would need to wait until Friday. I was DEVESTATED. I was absolutely sad, but what else could I do. I left and went to the Tmobile that sent me there, and they got me set up with a whole new phone,since it was NOT broken in THOSE 2 areas when ai went IN the CPR store. THEY were AMAZING, the referall being forgiven. I am SO grateful that THEY went above and beyond. I realized this afternoon that I forgot my portable charger at CPR, so my husband went to pick it up. He got home and Inormed me that "they were willing to work with me, but I was a little rude to them on the phone". Are you KIDDING me? I was so upset I had to have a now, even MORE broken phone , ANOTHER 2 days for things that were NEWLY BROKEN. When I called to ask about it, I ABSOLUTELY was NOT "rude". I was devastated, confused, EXHAUSTED, unsure WHAT i now needed to do. I was not rude. I am so shocked and SAD that THIS was how I was treated. T-MOBILE got me set up and thank goodness for them. I will NEVER refer ANYONE to these people. Telling him I was rude, I didn't cuss, I holding back tears trying to figure out the bus system out there, because I have only been to Valley Junction 4 times. I have a traumatic brain injury and that phone is my lifeline. I was scared and shocked that NOW my phone was broken in 2 ways that it wasn't before. He tried to tell me "well when you dropped it, that must have been how it broke". So I guess I am "rude" because I told him that "no. I cracked the screen 2 days ago and there has been no issues at ALL with the charger or the thumb sensor. Somehow had been charging with NO issue. I guess I'll see you friday". If you do something wrong, own up to it. It isn't the end of the world. But Messing it up, then acting like I am a jerk for being shocked, it's not ok.

Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.