I do like walking into a business and having someone greet me and ask how they can help…read more It's also great to have a cell phone store that has adequate staffing and customers don't have to stand around and wait all afternoon to be acknowledged. I'm not a Verizon customer and the reason I was there was for a deceased family member, but if I decided to change service, I'd go back here.

I have an iPhone 14, an iPad Pro and home Internet and I signed up for another home Internet…read moreservices yesterday and went to pick it up. when I got there, I told the manager that I had a lot of problems with the last one trying to train the modem to the service at my actual address so I asked if she would do it at the store instead and she claimed that it could not be done. I told her my first modem was programmed right here in this very store, just as im asking you to do now, so I know that is not true but she continued to say she is the manager and that is the protocol. I wasted my whole lunch hour and several hours after trying to do something that Verizon should've just been happy to help me do in the first place. I went to the store to get the help I asked for the first time and the manager tried to give me a phone number and send me off again and I told her if you don't want to help me you can just take this thing back and then she said "that will be fine" because she clearly didn't wanna help. well, it's not fine because you wasted a whole bunch of my time, and didn't try to help me at all when i was trying to prevent abunch of wasted time and then when I got upset about it, she told me that I have to leave or she will call the police. I really cannot believe this happened to me, but if something doesn't get straightened out and she doesn't get reprimanded I am seriously considering canceling my service because there is no way I am going to let my phone company treat me like that.

They will rip you off. I went in to add my father in law's phone to my family plan -- I was…read morebringing business to AT&T. So what do they do? They rip me off. They tell me that they are putting the phone at the same plan as my other 4 phones in the plan, but they didn't. They put it into a premium plan for 55/month, not 30/month like my other phones. They also enroll my father in law's 6 year old phone in an insurance program that costs 14/month, again without asking or without saying anything. Jerk faces. Every time I deal with AT&T they rip me off. This store is no exception. Don't trust anything they do.

This is my favorite AT&T store in the metro area. I was in…read moreyesterday for a phone upgrade. They have the waiting list thing down to a science, and didn't feel like I waited an unfair amount of time. The associates were courteous and friendly, but didn't waste any time. They had the phone I wanted on hand and had a pretty good selection of accessories.

These guys are the best ever! Best merch and inventory and the team always takes care of me.read more

I went in because the battery in my (very) old phone was about done. I wasn't terribly excited…read moreabout the prospect of a new phone, or a new plan. I'm not tech savvy, and it's overwhelming to say the least. But the staff here are GREAT! If you have any reservations about technology, are uncomfortable asking questions and are worried you'll leave with an astronomical bill, please come see them! Nico answered all my questions and was so patient! Tasha and Jenn were working and I heard them with their customers while I waited, and they couldn't have been more wonderful! They also answered mine as they came up. I left with a brand new phone AND plan, instead of just replacing the battery, I asked Nico to lay out my bill so I could see exactly what my monthly bill will be, and I can't put into words how user friendly the phone he helped me pick out is! I will recommend this store every time I bring up this phone! I walked in nervous and NOT excited about feeling "on guard" with having a broken phone and the prospect of being out $$, and the 3 of them sent me out the door, happy as can be with this new phone!

Consumer Alert:…read more Cricket stores in the Des Moines put profits before customer service. They are preying on people that are often culturally diverse for this area The Cricket store at 5911 Douglas Ate. 400 is run by managers Rodrigo and Stephanie and some counter flunkie named Katia This crew bounces from store to store and makes decisions based on race as to who gets preferential treatment I bought a pop button to attach to my phone for holding it. The thing lasted exactly 4 days before it broke. When trying to ask for a replacement as obviously it was defective from the factory, it became clear I was the wrong race and was denied a replacement. However, my boy went into another Cricket store with other sales people and got it handled. I've dealt with Cricket alot when living in California. Out there they understand that their parent company is AT&T and they can afford to make customers happy for phone accessories that are sometimes defective from the factory. In Cali they actually use better judgment In Des Moines it seems these three are intent in earning promotions by screwing customers over, after all making sure no returns are ever considered/done makes the books look good for corporate. Shameful business practices. Just keep pushing if you're considering accessories from these fools. Go online. At least you'll get a fair return if something goes wrong.

I was glad to meet Ira. Dude is super professional as we as ethical in all of his approach. I…read moresigned up for a phone and made a new friend. Very considerate guy and highly empathetic to my personal situation. Ira, I saw that post that idiot posted about you. Completely false image painted on such a ethical guy with your ethical approach. You know you are my new go to guy so Tez got you're six. And dude I will flood you about my guys.

I've been with T-Mobile (including Sprint which T-Mobile now owns) for years...probably more than a…read moredecade, 15 years, or so... While I'm not a T-Mobile fan boy and haven't really been impressed by their customer services as a whole... I had a five star experience yesterday with a young gentleman names Paul at this location. I was in for a warranty replacement and was genuinely impressed with this young man's demeanor and the care he took for the customer service he provided. I've worked in IT support for 25+ years and I'm probably not the typical knowledge level of a customer he runs into day to day and minute to minute, but he quickly adapted from breaking down the basics to matching me at my more elevated level. I think this is a often overlooked skill when it comes to customer service. The abiliity to read a person and adapt to match them at the level of support they need. Too often support will talk over a persons head or infuriate you because you feel like you are being talked to like you are in elementary school... Within minutes Paul and I had just clicked. In full transparency prior to meeting Paul my experience with T-Mobile hadn't been great. Two or three calls with T-Mobile and a back and forth with Assurant who manages the insurance for T-Mobile now... It wasn't great. But Paul was the shining light at the end of a long dark tunnel and he deserves to be recognized as such.

Excellent service and personnel are more than willing to be of assistance. Programs offered are…read morereasonable and of quality.

Carina was here to help me today and she was WONDERFUL! I am a nervous wreck about technology and…read moreshe has me scheduled for an installation, she let me know prices up front, and I feel completely comfortable with what was chosen this afternoon! What a gem she is!

I rarely have problems with my phone but when I do they make it easy to understand saves me a…read moreheadache.