I came in because I had a problem with my phone. Today at 230pm, I spoke with Adam and even before…read moreI finished telling him the problem, he was looking for any excuse not to to take care of of me. He mentioned that I needed to go to the apple store. He did not even look at my phone and he was already sending me off. The store was empty and I was the only customer in there. It's not like he was busy. He mentioned he had an appointment but it only take 2 seconds to look at the phone. He couldn't even do that. But I was was to add a line which I was going to after my phone was fixed, he would have taken care of me right away. Customer service sucks. I won't be wasting my time going to that store again. I rather drive to Meriden mall an add the like I need to add.

Verizon used to be superior with customer service. That is no longer true. If you have a problem…read morewith your bill, good luck reaching someone. Sure I scheduled a call. 3 times! Each time the call never came. Then, the 4th try, the rep disconnected me. I had to schedule that the day before. I cannot get a live person now so I am chatting right now for an hour! No help whatsoever!! Shame on you Verizon

Terrible service here... they're like used car salesmen. I pay for a family plan for my parents to…read morehave phones, and my elderly father was having issues with his. He thought it would be easy to go to the AT&T store to get them to try and fix his phone, unfortunately they told him he would just need a new phone. Not only that, Krystal somehow conned him into opening a NEW line for the phone and told him he'd have to GIVE UP HIS PHONE NUMBER. What the heck? It is disgusting that they would take advantage of an elderly veteran in this way. I had to deal with corporate to get the phone returned and reverse the $200+ in activation fees that were applied to every line on the family plan. To boot, Krystal added an insurance plan to the phone which my father had adamantly said he didn't want. Ridiculous. Worst part of the whole matter was that all his phone needed was a factory reset!

Terrible service. I had to make 3 visits and 4 phone calls to get a very simple issue resolved,…read morewhich was their error in the first place. I only got it resolved over the phone by demanding to speak to a supervisor. The store kept telling me there was nothing they could do and I should just buy a new phone. The resolution? Just use the last four digits of my phone number. SO SIMPLE. They actually informed me that they turned a previous customer away who had the same problem with NO RESOLUTION. At the beginning of my third visit, the person at the door who I believe was the GM, told me very curtly, it would be 30 minutes before I could speak to someone. And what would I like him to do? After all, it was the "busiest day of the year." (Black Friday was yesterday). When he came back over to me, I again let him know I was very annoyed with the entire situation. His response while walking away was, "Yeah we all are, it's the holidays". Why are you at work sir? You're getting cut a pay check to speak to people this way. The best part of this is I'm a corporate Customer Relations Manager by profession. I would never dish this attitude to a client and would have delivered a very serious write up to one of my GMs if they did. Long story short - The people at Verizon were fabulous. Save yourself the aggravation.

A quick and professional experience with Nelson. After being with other carriers, I returned to…read moreVerizon. Not only did I get an upgraded phone, but I also had my Ipad cleaned out and working like new again. I would 100% recommend this store!! Thank you Nelson! Aly G~

Amazing customer service and quick turnaround around for repairs had my hdmi port replaced on my…read moreps5 the gentleman answered all my questions and did it under the price originally quoted at other service companies offering the same service.

I'm not a T-Mobile customer, and I have zero interest in switching from Sprint since their prices…read moreare on par with each other but T-Mobile has crappier coverage... That said, I kinda like this store. I've come here twice in search of phone accessories that Sprint didn't have...once for a case and once for a screen protector. Sadly neither Sprint, AT&T, Verizon, or even Best Buy mobile had what I was looking for...T-Mobile did. Go figure.

This location is a hub for so many towns. It's understaffed, and T-Mobile is taking advantage of…read morethem too. They do have attitudes, though, but it's T-Mobile that is pitting us against them when we NEED TO STAND TOGETHER AGAINST EXPLOITATIVE corporations. SWITCH to USMobile. The CEO is a Pakistani-American CITIZEN who lives in CT. Its HQ is in NYC, where the largest concentration of their salaried staff is located. Many of their online service reps are in Pakistan, so when you call (there's a time difference), you'll wait about 25 minutes for a rep because they are working from home. I believe they get paid per call, even. All this keeps the bill low. I pay $44./month unlimited talk, text, and DATA!!! I'm a data goblin using my BYOP iPhone 17 Pro, 1 terabyte, and it's an Apple refurbished phone bought on Amazon with an installment plan. So no taxes, fees, sports contributions, all the muck that inflates your bill. Pay Netflix separately so you can control when you want to stop or restart your contracts. By bundling different company services, YOU LOSE CONTROL. I finally finished my contract, and I can't even pay my last bill because my old account code doesn't work anymore, so I can't access my past bills, my current balance, or anything. I can't log in at all because I switched to a different company before the contract even ended, and I was BYOP. My two family members' phones were still on the plan, but in those last two months of the account, I couldn't even see my bills. T-Mobile wasn't sending me paper bills anymore after I took my BYOP to another carrier, and then they locked out my online PIN! Now I couldn't go online to switch back to paper bills or even set up a new PIN, even though I was the account holder (heads up, parents). So I was still the responsible account holder, my phone was already switched to a different carrier, two family members were still on the account, and I couldn't even see the bills I was responsible for paying. Then I had to go to the store to pay, and now that the account is finished and the final bill is due (they texted me) a month after it was closed and everyone had switched. I still can't log onto the account, and I still cannot see the bills anymore! All I have is the account number to pay the bill, and I have to pay $5.00 USD to do that in the store, whether you pay with cash, debit, or credit. T-Mobile has made their so-called security an absolute lockout, even for current customers. I started a contract with trade-ins as some other people did, and no one told me I had to go online to send the trade-ins. I finally went down to the store and had them take the trade-ins. Then I never got credit for the trade-ins. I still gotta deal with them on that, and halfway through my two-year contract they dropped off my Veterans discount. Online service reps tell me I have to go back to them with those bills to show I started with my Veterans discount because they said they were never told I was a veteran! Folks, you don't ever stop being a veteran, so how could they take my discount? But they don't know me. I keep ALL THE RECEIPTS. So now I gotta go collect all those first bills and get a lawyer. It was like a $100/month discount on a $297/month bill. I mean, this whole company is not consumer-friendly. It is antagonistic. It is hostile to customers. It's just for the big movie stars in television ads, but it's not for us. You can do better at USMobile. Please make the switch; drop this company. Let's make them close down.

I stopped in and switched my number from Verizon to Cricket and I couldn't be happier. Yari set my…read morephone up with my contacts, photos and got me a case and screen protector. I'm saving $115 a month.

Avatar 1532 6 minutes…read moreago edited Hold on, this is waiting to be approved by Reviews.org. BEWARE CONSUMERS!!!!!! WE will be discontinuing our service for next billing cycle.. due to poor and inadequate service and not to mention poor quality phones.. dropped calls, stactic calls, unlimited services that are not truly unlimited, hidden fee that are connected to late payments ($10.00) and just plain poor inadequate service. If I was you I would RUN!! in the opposite direction to an actual phone service company who actually stands by the service that they provide to their customers. Because cricket does not give the service that they falsely claim to give. I only had service with Cricket for approximately a month before I found out that the service they provide is not up to standards of other cellphone companies . So if you like throwing away your hard earned money for garbage services. Then by all means knock yourself out.. if you value where and how you spend your money then you should go to a more reputable phone company and spend that few extra $ for better quality service.. In my humble opinion cricket services is out dated and you will NOT get what your paying for.. RUN RUN RUN AS FAST AS YOU CAN AND DROP THIS 1999 PHONE SERVICE.. good luck !! No more freebees from me CRICKET.. BYE!!