I'm not a T-Mobile customer, and I have zero interest in switching from Sprint since their prices are on par with each other but T-Mobile has crappier coverage... That said, I kinda like this store. I've come here twice in search of phone accessories that Sprint didn't have...once for a case and once for a screen protector. Sadly neither Sprint, AT&T, Verizon, or even Best Buy mobile had what I was looking for...T-Mobile did. Go figure. read more

This location is a hub for so many towns. It's understaffed, and T-Mobile is taking advantage of them too. They do have attitudes, though, but it's T-Mobile that is pitting us against them when we NEED TO STAND TOGETHER AGAINST EXPLOITATIVE corporations. SWITCH to USMobile. The CEO is a Pakistani-American CITIZEN who lives in CT. Its HQ is in NYC, where the largest concentration of their salaried staff is located. Many of their online service reps are in Pakistan, so when you call (there's a time difference), you'll wait about 25 minutes for a rep because they are working from home. I believe they get paid per call, even. All this keeps the bill low. I pay $44./month unlimited talk, text, and DATA!!! I'm a data goblin using my BYOP iPhone 17 Pro, 1 terabyte, and it's an Apple refurbished phone bought on Amazon with an installment plan. So no taxes, fees, sports contributions, all the muck that inflates your bill. Pay Netflix separately so you can control when you want to stop or restart your contracts. By bundling different company services, YOU LOSE CONTROL. I finally finished my contract, and I can't even pay my last bill because my old account code doesn't work anymore, so I can't access my past bills, my current balance, or anything. I can't log in at all because I switched to a different company before the contract even ended, and I was BYOP. My two family members' phones were still on the plan, but in those last two months of the account, I couldn't even see my bills. T-Mobile wasn't sending me paper bills anymore after I took my BYOP to another carrier, and then they locked out my online PIN! Now I couldn't go online to switch back to paper bills or even set up a new PIN, even though I was the account holder (heads up, parents). So I was still the responsible account holder, my phone was already switched to a different carrier, two family members were still on the account, and I couldn't even see the bills I was responsible for paying. Then I had to go to the store to pay, and now that the account is finished and the final bill is due (they texted me) a month after it was closed and everyone had switched. I still can't log onto the account, and I still cannot see the bills anymore! All I have is the account number to pay the bill, and I have to pay $5.00 USD to do that in the store, whether you pay with cash, debit, or credit. T-Mobile has made their so-called security an absolute lockout, even for current customers. I started a contract with trade-ins as some other people did, and no one told me I had to go online to send the trade-ins. I finally went down to the store and had them take the trade-ins. Then I never got credit for the trade-ins. I still gotta deal with them on that, and halfway through my two-year contract they dropped off my Veterans discount. Online service reps tell me I have to go back to them with those bills to show I started with my Veterans discount because they said they were never told I was a veteran! Folks, you don't ever stop being a veteran, so how could they take my discount? But they don't know me. I keep ALL THE RECEIPTS. So now I gotta go collect all those first bills and get a lawyer. It was like a $100/month discount on a $297/month bill. I mean, this whole company is not consumer-friendly. It is antagonistic. It is hostile to customers. It's just for the big movie stars in television ads, but it's not for us. You can do better at USMobile. Please make the switch; drop this company. Let's make them close down. read more

el peor servicio que he tenido, ordene unos teléfonos mediante llamada con servicio al cliente de Tmobile y me envian a esta locación para retirar los dispositivos y los empleados incluyendo a la manager en turno me trataron de la peor manera, llegué y lo primero que me dicen es no tenemos servicio tomando en cuenta que estaban atendiendo a otros clientes normalmente. Casi me sacan de la tienda y en vista que llame enfrente de ellos al servicio al cliente, salen con la excusa de que no tenían internet pero si servicio y que no nos iban a dar los dispositivos. Fueron muy groseros la manager krystel y la señorita que me atendió cuando ingresé al local. no vuelvo más acá. Deben contratar gente que esté apta para dar un servicio apto para el cliente. Les habla una persona que es manager y también trabaja al servicio al cliente. read more

I feel blindsided by the employees at this location. First, we came in several times due to the commercials that say they buy out your phone from other companies. Apparently, while this is true they did not explain the process properly to us. A month later, we get the bill from our original company saying we owe $198 on a phone that we were told was paid out. The associate at T-Mobile never told us that it was paid out to us and that we had to go online to redeem. We had worked with her THREE times prior to switching over and she told us the same thing each time. She never said the trade in credit was deducted from the amount we would have received from the buy out. Today we met with Chassidy who basically assumed we were stupid and didn't acknowledge the mistake of her coworker. No apology even for miscommunication which would have been nice. She talked so fast it was hard to even understand what she wanted us to do to rectify a situation that wasn't even our fault to begin with. My husband and I are educated people, he has a bachelors degree and I have a masters degree. We would have followed the steps if Whil had told us the first time when we were there for 3 hours to switch over which was a nightmare to begin with. Today, my husband followed the steps right then and there because that's just the kind of people we are. read more

The guys who work here are cool, but honestly the service is SO slow that there's barely any point in coming here. One wonders whether they are trying to keep people from coming to their store. I waited over an hour just to talk to an associate, which is completely unacceptable. This wasn't even peak time, the mall was quiet and it was a weekday morning, and it wasn't a difficult transaction. After all that time, when I got home I found out they had even given me the wrong product! Now I'm stuck with it, because there's no way I'll ever set foot in that store again. All around misery. Seriously do not recommend :( read more

T-Mobile - Inside the store. Wait times are lengthy - Mobile Phones Near Me - Waterbury, Connecticut

Don't expect it to be a quick trip. It was like the hang out spot with a TON of people waiting in line, and either the staff or the computers (or both) are WAY too slow. If there's that many people in line, someone on the staff could at least preemptively find out what type of service the customer needs and give them an idea of how long it will take or suggest they come back at another time, rather than have them wait in line for 40+ minutes to then be told the store is closing and they can't help you tonight. Very frustrating! And this wasn't even for my phone, it was for my husband's. We're going to another service ASAP and hopefully the new service provider will provide better customer service. read more

Decided to stop by at T-Mobile store and the service was terrible nobody wanted to help me. I was standing next to sales person name justin and he didn't say hello or anything. I have sprint and I like to change to tmobile. I asked young lady with black hair for help and she seems like she don't want to help me. She was very rude. I'm surprised the store is still open. No body say hello or anything. Will write letter to management. read more

I love coming here the chocolate manager is amazing to deal with then there's mysterious looking Hispanic manager that's also a pleasure to work with it's a overall great team every time I go in to pay my bills or get service done. Great team great vibes. Would definitely recommend to family and friends. read more

Beware, check your account online after dealing with these liars! Saleswoman named Maria lied to my face about the price of a phone case and added an installment plan for the remaining balance of the case to my account without my knowledge. She has also added other features like Jump on to my account in the past without asking me if I wanted it just so she could get her commission! Always check your account after dealing with these people! read more