This company is not a good company they stole $1500 from me and my car and we sold it cuz they don't want to take my payment I was two days late the first guy who sold me the car he was a Mexican guy named Tony told me and that loan was in House I'm in a long guy didn't want to take my money I went up to the office with a long person was that because the office of the dealership did not want to take my money and guess what it was a middle eastern guy named Tony the Mexican guy named Tony didn't work there no more so the dealership when I told him the long I didn't want to take my money they said they'll do with it but I have to pay the towing fee for them towing my car we possession it but they didn't take it to a repo shop they hit the car in the garage when I first got the car the headlight didn't work I didn't know that because when I got off of work at 8:00 at night I didn't have no headlights driving from LAX all the way back to the valley with no headlights second the dealership wanted me to pay for them for towing my car I said no and they pulled long it so now it's coming up to the second month I said I'll pay you for first month and the second month but I'm not about to give you another $1,500 for a towing fee that payment was only$375 a month plus insurance people do not buy cars from here my cousin got Duke too you bought a car that was a 2017 it was a hyberg the car did not go up hills it kept cutting off so he took it back they give him a card as a 2007 same model but an old car for the same price people do not buy cars here I should have followed my first mind to go to the dealership on Sherman Way and Corbin watch out for this guy reviews he's paying people to say that he does get jobs talking about you been in the business for 30 years this place haven't even been here for 30 years I've been living here for 7 years there's no way You're place been here for 30 years stop telling people they having bad reviews when they are telling the truth about the shady salesman you have how you don't fix cars you sell broken cars and if a person tell you the car broken you selling my car that's older for the same price how you steal cars back from people when they're only a day late on payments then you wanting to pay the towing fee and the payments this is a shady joint you need stop and shut down yeah you're 30 years in the business of shady ness read more

Title: Exceptional Service and Quality Vehicles at Winnetka Auto Mall Rating: My sales man Robert I recently had the pleasure of purchasing a vehicle from Winnetka Auto Mall, and I cannot express enough how impressed I am with their outstanding service and the quality of their vehicles. From start to finish, my experience with them was nothing short of exceptional. First and foremost, the staff at Winnetka Auto Mall were incredibly knowledgeable, friendly, and attentive. They took the time to understand my needs and preferences, guiding me through their extensive inventory to find the perfect car for me. Their professionalism and expertise made the entire process smooth and stress-free. The selection of vehicles at Winnetka Auto Mall is truly impressive. They offer a wide range of makes and models, all of which are meticulously inspected and maintained. It was evident that they take great pride in offering only top-notch vehicles. The car I purchased exceeded my expectations in terms of quality and performance. Furthermore, the pricing at Winnetka Auto Mall was fair and transparent. There were no hidden fees or surprises during the negotiation process. They provided me with a competitive price that was well worth the value of the vehicle. This level of honesty and integrity is commendable and sets them apart from other dealerships. The after-sales service at Winnetka Auto Mall is equally commendable. They went above and beyond to ensure that I was satisfied with my purchase. Any minor issues that arose after the sale were promptly addressed and resolved to my utmost satisfaction. Their commitment to customer satisfaction is truly remarkable. Overall, I highly recommend Winnetka Auto Mall to anyone in search of a reliable and high-quality vehicle. Their exceptional service, extensive selection, fair pricing, and commitment to customer satisfaction make them stand out from the crowd. I am grateful for their professionalism and expertise throughout the entire buying process. Thank you, Winnetka Auto Mall, for providing an outstanding car-buying experience! read more

I have been truly amazed. Normally I can't stand dealing with car dealers, but every step with Winnetka Auto Mall was fantastic. Specifically, I want to say that Ben & Marina both have been great to work with. I called on a car that I saw driving by. They were very polite and answered every question I had. They weren't pushy and didn't try to hard sell me. I was dreading going in, but I wanted that car. To my surprise, they were even better in person. After test driving the car, there was no way I was leaving without it. (I might mention too that I hate haggling) The price they had on the car was reasonable, we talked for a bit about what I wanted to pay, and quickly came to an agreement. As much as I wanted that car, I would've happily paid more. I'm sure the salesman saw that on my face, but he didn't take advantage of it. They took the time to go over everything on the car, and the contracts, and to my surprise, even let me know that the car came with a warranty After only a couple of hours, I was driving off with my new car. I've had it for several months now, and could not be happier. I will definitely go back to them when it's time to upgrade. I would even send my mother there when she needs a car. They even called a couple of times to make sure I was happy with my purchase. I'm normally bad about writing reviews, I typically only do them when there's a problem. But these people were so great with me, they deserve the recognition. read more

Unbelievably undependable. Called to see if the vehicle was there, that I could come and see it. I did not want to take the time to drive out there if I couldn't check it out. Robert said yes. Told him I would be there in an hour. I receive a text right after, that was pretty much an ad for the place. I show up, and no one is there. I call the number and leave a message. Wait a little longer, and call the number on the text. Again no answer, and I leave another message. This was at 1:30. Their site even says they're open until 4p. FIVE hours later he calls, and acts like nothing is wrong. Says there must've been some confusion!! What is confusing about me calling and wanting to see a vehicle, telling you when I would be there, and you saying ok. Immediately offers to take 500 off the price. This is his business model. I wouldn't buy a matchbox car from here. Being that undependable from the start, is not a good sign. What a waste of my time. As a follow up, I contacted them, and Bijan made good on his word. I went back out there, and was given a courtesy gift from Sal, who was very attentive and professional. While I was there, I was able to check out the vehicle. I appreciate the effort, to make this right. Thank you. read more

THIS PLACE IS HORRIBLE NEVER BUY ANYTHING FROM THEM!!! These people are scammers, liars, and all they want is your money! I got a truck from them I put $3000 down and a month later I went and gave them $500 for my first months payment and 2 weeks later they came and repoed it. They won't answer my calls they won't tell me how to get my truck back or anything. I don't even know who the finance company is so I can call them and talk to them. Plus they took my truck 5 days before Xmas so I had all my baby girls presents inside the truck because I was planning on going to Arizona the very next morning for the holidays. So my daughter's Xmas was totally ruined because I didn't have the money to replace all the gifts. Anyway these people are the worst people ever to buy a car from. They are heartless, liars, manipulaters, scammers, and just all around fake nasty people who need their business shut down. And now a month later I see my truck up for sale again in their lot!!! What??? Screw this company and the people who work there! I'm reporting them to the BBB SO HOPEFULLY THEY GET THEIR BUSINESS SHUT DOWN FOR GOOD AND CANT DO THIS TO ANYONE ELSE!!! THEY ARE HORRIBLE PEOPLE!! read more

This is a amazing used car dealership! I was looking around for months before I made my decision on where to purchase my next car, I thought the cars they sold looked amazing So I came and talked to Robert who showed me the Mercedes I wanted , bring a good down payment 4-5 thousand and that's your ticket to getting your dream car . I got mine and I'm very happy, when I got the car it had a few issues that needed attention and they were taken care of the following week after I bought the car by Tony and Sal. I will buy another car from Robert and from this dealership in the future and I recommend anyone who wants a very nice used car to purchase from Winnetka auto mall Also TONY is the Manager he's the guy who you will show your proof of income too ,he took great care of me and provided me with a loaner car while my car issues were taken car of , I am very happy with Tony keeping in touch, I give Tony's service a 10/10, I give Roberts service 10/10 and Sal who will get the parts a 10/10 also their mechanic knows what hes doing ! I will be beck to purchase a car in the future from them. SINCERELY, Frank KOURI read more

They have completely sold me a lemon under the impression it was fixed! I have been back and fourth with several of their "trusted" mechanics which by the way have no idea what they are doing all the lights on my car dash board have come on they have lied to me over and over and again the owner himself admitted her was not a good business person and did not care at one point refused to fix my car even though I paid a 100$ deposit which I have never heard of they aren't good business people they Robert will sell you a car once he has done his part he will not answer your calls and pretends he can not help you further with anything else they are very nice upfront it's just a headache I am in the process of speaking with a attorney they aren't what I though they were if you choose to buy from them pls spare $150 and $69-150 for a buyers inspection and a car fax report just saying it'll save you so much trouble in the long run! Good luck if I could give them no stars I would Charlie was sort of the only one that was calm and understanding the rest were awful read more

I recently purchased a car from [Winnetka Auto Mall], and I couldn't be more happier with the experience.My situation was very complicated but I was able to get financed. They were incredibly knowledgeable and helpful throughout the entire process. The salesperson Robert took the time to understand my needs and preferences before recommending the perfect vehicle for me. There was no pressure to make a decision, and I appreciated that they were transparent about pricing and financing options. Once I decided on a car, the purchasing process was smooth and efficient. The Manager was very understanding of my situation and helped me out. The paperwork was handled quickly, and the staff made sure I understood everything before signing. They even took the time to walk me through the features of my new car before I drove off the lot. Overall, I highly recommend WINNETKA AUTO MALL to anyone in the market for a new vehicle. The staff's professionalism, transparency, and excellent customer service made for a stress-free buying experience." read more

Robert is amazing !! So is Saul in finance, Robert went above & beyond to help my 20 year old son get into a newer chevy Cruze as 1 st. Time buyer .! What I loved that it was " headache & haste free"!! Straight down to business ! Not like the headaches I've had at power Honda & Lexus of Valencia !!!! Saul was very detailed & they even called my son 1 week later & got him a better finance co. That lowered his payment by over 50$!!!!! Who does this .. & Robert even called his insurance guy & got my son a better full coverage policy ..! I'm very impressed & will be back to purchase my next 2 cars there .! So I highly recommend you give robert an opportunity they way we did !!! He won't disappoint . FYI. I don't normally give any type of yelp or google review but this was very worthy of a review .....!!!!!!!! Thanks again Robert & Saul. Also I want to thank Charlie the finance mgr... he's the one who also went above & beyond to drop my son's payment with a better finance company ... very impressed ..! See you guys soon read more

PLEASE READ BEFORE YOU BUY ANYTHING FROM THESE TERRIBLE PEOPLE!!!! these horrible scammers are nothing nice! They put on a big front saying they will help you get into a car blah blah blah when in reality all they do is take your money and then take your car back and eventually they resell it!! They are liars, manipulaters, and all around the worst people to ever buy a car from. All their cats have some kind of a problem, they are extremely dirty inside, they smoke in all of them, the cars smell so bad inside, and after you buy the car they say they will fix all the problems you find after driving it for a week, but they don't ever fix it instead they go repo your car and resell it and you can't get your car back!! I'm reporting this horrible place of scammers to the BBB and hopefully they get their business closed down for good so they can't scam anyone else!! THIS PLACE IS THE WORSE PLACE WITH THE MOST HORRIBLE PEOPLE DONT EVER BUY ANYTHING FROM THEM!!! read more

Highly recommend Winnetka Auto Mall for a vehicle purchase. I bought a 2014 Nissan Altima, my experience was a good one. Sal the Pal helped me with my purchase. I had $2000 to put towards my down payment, but needed a total of $3000, the dealership split the final $1000 into 2 payments with in 3 weeks time. They also help me to get my insurance with 0 down payment. Atmosphere at this dealership is lively, when I was buying my vehicle there was 3 other customers and all of them got a vehicle, and while we all waited for our vehicles. They bought us pizza, and offered us hot tea, coffee, and sodas. I bought vehicles before and the other dealerships never bought anything for me. Customer Service: was excellent Sal explained everything on my contract including the APR in my case, unfortunately I got a 21%. I got a 30 days warranty. Parking at this location: there is plenty of parking inside the lot. The dealership also accepts ATM for payment. read more

The 5-star reviews about this place have got to be fake because I've had the absolute worst experience buying a car with these people and doubt that anyone shopping here left happily. My parents purchased my Honda from this dealership without me being there, and since day one it's been making a rattling noise in the engine, the brakes have been making strange noises every time I use them, and to make things even WORSE, the car came with a refurbished old battery that stopped working after two months! And when I brought it to their attention at the dealership of all these problems, they gave me the absolute worst attitude by whoever the two associates are. Maybe if they got rid of that cock-eyed dude and the other rude associate, they could provide a better service! To anyone buying a car, STAY AWAY! read more

Repairs were made on my car but other repairs were not fixed while in the shop. Came back into the dealership today and the owner refused to fix the additional issues UNLESS I gave him more money. I told him I would file a lawsuit and processed to walk out of the dealership when I was PHYSICALLY ATTACKED by the owner. He pushed the door on me while trying to get in then snatched the door open as I got in. The owner then went to the passenger side, opened the door and started my snatching items out of the car into the ground. This is all on camera! A police report was filed, I will be pressing battery changes against the owner and I have to file a civil lawsuit against this business. DO NOT BUY HERE! THE OWNER IS A VIOLENT MONSTER AND WILL BE IN JAIL SOON FOR PHYSICALLY ASSAULTING A CUSTOMER read more

My mom's van broke down. I was Ubering, walking everywhere it sucked. So I decided to go online for cheap cars with minimal requirements and Winnetka auto mall popped up. I decided to apply for in house financing, 2:30 pm on Sunday. By 2:45 Robert was texting me with information I needed to get financed, urging me to get to their dealership so I can test drive. I got there about 4:15 did a couple test drives and locked in a really nice car at a decent price by 5 pm right when they close. Thanks to Robert, I drove home in my new ride. I'd recommend these guys if you need a 8-18k car/truck/or SUV with bad credit and some type of income. They will work with you and get you mobile within the hour. Thanks Robert. read more

So look I'm gonna be straight up, this was my first time buying/financing a car and I couldn't be anymore happier with the service I got over here. I was treated like a member of their family during the whole process and it really lifted the weight off my shoulders, Robert is the man he's helpful and very intelligent on what he tells you. They will exceed your exceptions and they will work with you but overall they treat you with respect and compassion over here. If I were to rate them it would be a 12/10 because the service here was that amazing already bought a car and thinking of puttin my friends on to this place it's so tight. read more

Absolutely not,,, Ben the owner is an absolute crook all the vehicles are salvage should not be resold. His staff is under qualified and committing tax evasion plus the mechanic is to never put his hands on any automobile ever he is not licensed. And LAPD should never comment on any factor of relation when it comes to contracts and they are never to arrest anyone for trespassing there is no such thing in the retail wholesale market therefore LAPD is sued and the government plus the ridiculous apartment building built by the Mexican Mafia next door with illegal tenants in the building read more

I drove down 2 hours expecting to buy a 2018 Chevy Malibu, once I got there I was told that it had been sold... I was upset of course, thinking I drove all this way for nothing.. I met Robert and he assured me that he could put me into another car.. "Not something I wanted to here" I was happy that I came down because I saw the nicest Mitsubishi Outlander 2018 perfect for my family just enough room, for trips. We have 5 cars so a family car is just what I needed... Thank you Robert for being you.. It won me over and we will definitely be bad for my son a car.. You guys are awesome read more

First thing I experience when I call into a car dealer is "just come by and we will tell you everything." Which may work for some but not for me on my schedule. This place was a little out of my way, but Robert answered all my questions over the phone so I was able to come informed! The guys over there went out of their way to make sure I saw all of my options before trying to get me to sign a bunch of papers, so I felt like I was getting the car I wanted and in my price range. Now, less than an hour later I'm going to be driving off the lot with with my car! read more

overall service was grade a with crazy ass robert! Funny and Attentive as well as quick and no b-s when it came to making business.. they will work with you and help you out in anyway they can. we had been looking around for a car to buy at an affordable price and decent looking vehicle and by luck my mom which had already purchased a vehicle from winnetka auto mall got me and my husband hooked up with this great group of car sales men. i definitely recommend this dealership to anyone thats ready to buy and also to our friends and family -brenda and gregory read more