I wish you can rate it a zero!! Bought a car on December 16. 2021 on the Allstate Car buying program, coolant was at the minimum level, so I asked them to top it off before purchasing the car. When I inspected the car, Shield Auto Sales denied the low coolant level and we pressed him to check it. He called his "mechanic" and the mechanic confirmed the low levels. He filled it up when we got out to the car to take it home. This "mechanic" spilled it when using a funnel and then asked the seller if he should put more in after I said that its now above the max level. He wanted to put more after already overfilling it. Three weeks later January 2, 2022 and less than 800 miles later, I turned on the car and it would shut down by itself automatically. I tried it 3 times and the 4th time it stayed on. I popped the hood and noticed that the coolant levels were way below the minimum and Shield Auto Sales said it was normal. And he will schedule an appointment with his "mechanic" because the warranty only states that his "mechanic must be used". I asked him when, where, and who am I taking the car to and all he answers, "99 percent sure you'll be able to drop it off on Thursday." I asked him repeatedly what time, and where and who to which he refuses to answer! From Monday - Wednesday I am still asking him who his mechanic is, where am I taking it on Thursday, and what time and no answer. At this point you know he does not have a certified mechanic (obviously from the coolant debacle), he doesn't honor his warranty, and conducts bad business. How hard is it to call your "mechanic" up and set up a date, time and place? I called Allstate and the lady confirms that they go through Allstate's certification training to certify their dealership to sell on the platform. Which seems like he passed the test and threw the law and any training out the door and scams people. Shield Auto Sales is a horrible dealership and Allstate's bar buying program can't be trusted to be confidence in your purchase. Side Note: on January 2-5th, 2022, their website doesn't exist. read more

My step son purchased a 2005 Jaguar XJ in June of 2021 from Shield Auto Sales Inc. at their 13106 Paxton Street location in Pacoima, CA 91331. He has only the California DMV Vehicle Transfer and Reassignment Form. He never received the title from the dealer, even though they "claim" they mailed it to him. They won't return calls. He cannot register the car without the title, so it sits in his driveway with temporary plates and is un-drivable until he gets a replacement title. This dealer has failed to assist him. I will consider changing this review if the dealer suddenly finds their care for their customers and becomes helpful to our cause. Otherwise, I am far from impressed with their lack of care for my kid and their lack of professionalism more generally. read more

What a lovely family owned business. They're in the process of moving so make sure to give them a call first before stopping by. We were helped quickly and all of our questions were answered. We ended up walking away with a great used car for a fantastic value and could not be happier. read more

Found the almost perfect car on CarGurus so requested information. That was at 10:30am. Received the auto reply saying someone would contact me. Didn't hear anything so figured I'd drive from Hollywood to drive it home today. When I arrived around 3, there were about 5 men standing around, no one approached or asked if I needed help. So I walk inside the office - a gentleman is sitting behind the desk, a man is standing near him and a young lady is on her phone. The man sitting asks if he could help me, I responded that I wanted to see about a car I found. He so bluntly says "It's sold already." One of the men outside walks up. I said I contacted you, I emailed. He laughs and says "Yeah, I didn't respond because it's gone". The guy speaks to him in Farsi and the one I was talking to says "but we will get more in soon." Terrible terrible terrible. read more

Complete waste of time coming here. The car that I looked at belongs in a salvage yard. The listing described the vehicle as being in excellent condition but the car was idling hard, the accelerator got stuck during the test drive, the check oil light came on and there wasn't a body panel on the vehicle that didn't have damage. I almost couldn't believe what I saw when I arrived just a few minutes early to the appointment; a man exited the vehicle with a code reader...they had reset the codes on the car prior to the test drive. read more

I went to buy a car that I saw from the internet, when I got to the site I was greeted by a person, I must never use a mask at any time, neither he nor the other sales person who was there. I was interested in a BMW that I saw on the internet, the photos there lied, the car was deteriorated, the upholstery, broken on many sides and especially the super dirty car and it smelled of strong urine! We are in the middle of a global pandemic and they do not use a mask to serve customers, they sell you cars at higher prices, urinated and full of animal heces. read more

A wanted to test drive one of their cars, so I called them twice the week before, asking when they open on Saturdays. Both times, they say 11am (though it says 10am on their website). I get there at 11:30am and the place is closed. Eventually, they casually show up at 12, don't even introduce themselves or approach me. When they show me the car, it's covered in dust and has wires hanging out of it. I had to wait for them to wash it and put plates on it. When I told them I plan to take it on the freeway for the test drive, the guy said it doesn't have enough gas in it, so I had to wait even longer so he could take it to a gas station and fill it up. They seemed to have an extremely laissez-faire attitude about selling cars, and it was an incredibly unprofessional and unpleasant experience. Needless to say, I did not end up purchasing the car. read more

My son purchased an Outback from this dealership. It needed a new ignition coil so we left the car to have the work completed. The owners loaned us a car (free of charge) for 4 days while the work was completed. It turned out that more than one part needed to be replaced and they also did this additional work free of charge. Finally, the gave my son a 30 day warranty (again free of charge) in case there are any additional problems. Friendly and professional dealership with strong customer service. read more

I don't know if the "real" management left on vacation and just hired their gardener to run the place OR WHAT! This was without a doubt the WORST used car "dealership" experience I've ever had. I actually kind of liked this one 2003 Jeep Liberty they had on their lot It had a couple dings, no biggy. And only 111,000 miles! One of the power windows didn't work. I figured the tires, which were covered in cracks and craze marks, could be easily replaced. And the price was right! Famous last words. So I made an appointment to come back and drive it to my favorite mechanic for a once over before buying. Long story short, they had to jump start it TWICE to keep it running, but assured me--when I complained about getting stranded, that it would be "no problem." So off I went and all of 10 minutes later, the engine just died. In the center lane of Roscoe Blvd, under the 405 freeway, at rush hour! No power. Not even for the hazard flashers. You talk about a PIG F*CK! I was afraid I'd get shot, holding up 3 lanes of traffic, waiting a half hour for a tow truck. Talk about ruining your day? Risking your life? Horns honking, fingers waving? But here's the icing on the cake: When the tow truck hauled me and their piece of junk back to the Pacoima, the "salesman" admitted he KNEW the alternator was bad! Little late to mention it then maybe? Bottom line: DO NOT expect to find a car that's safe to drive at this place--even for a few miles. If it was a mistake? OK. Forgivable. But KNOWING the car wouldn't run, and sending a customer out with it anyway? There ought to be a law! (And there probably is, but just...STAY AWAY FROM THIS PLACE, for SURE!) read more

Bought my 07 Land Rover exactly a year ago. They sold me a solid car. Yes there's a stupid amount of money I need to put into the car but not because of anything shield sold me, just because it's an old Land Rover. The only issue was the tires were really messed up which cost me $700 which I'm sure I could have been better about negotiating but before I purchased the car I took it to a random mechanic near shield auto sales to check it out and everything was in great standing. My car is still doing great a year later. Thanks shield!! Thanks art! read more

These guys are great! Arman was very helpful, honest and straight forward. I would recommend this place to anyone looking for a good deal on a used car. Thanks again! read more

So, I bought the car in May 2019 and in September 2019 the check engine light came on AND the seatbelt restraint system. I took it to my mechanic, who informed me that the car has NO AIRBAG on the driver's side! It appears that the car was in an accident (not shown in the Carfax report) and the previous owner did not go through a reputable repair shop to have it fixed. The check engine light was due to an oil leak that required quite a bit of repair work. Then to top it off, the brakes were shot as well as the rear rotors and the brake shoes! This all came with a hefty price tag of $1500.00!! Buyer beware! They are nice, but hide things about the cars. read more

Arman is very nice in the beginning, but this is a ploy! They do not disclose a lot of things about the car and are only helpful the first 48 hours so that you do not return the car. After I bought the car I brought it in for inspection and found out it was missing many parts inside such as a carbon air filter. The windshield wipers didnt even belong to my car. My car also needed new tires and a new battery. He refused to replace my battery until the car actually died, which was against the advice of the mechanic. It has been well over a month since I bought the car and I still did not receive the papers from the DMV that he said would only take 15 days! He even lied about the warranty from the dealership! I now have to take him to court over the car. SAVE YOURSELF THE TROUBLE! read more

I was looking for a Volvo XC90 and Armen found me a 2010 a good condition one. First car was not that clean but before I bought the car they cleaned very well and they fixed almost everything what I want.. Vahan is the best. He helped me too much. They are very friendly and helpful. My APR was high but you know the banks and financial companies! It was not their fault and they helped me about downpayment too. Thank you guys. If you need a used car I recommend Shield Auto sales.. read more

I bought a 2006 Toyota Camry Solora from Art snd around 2 weeks later I felt a shaking coming from the tires. I let Art know and the very next day he stopped everything he was doing and took my car to 2 different tire shops to find the problem and fixed it. I didn't have to pay a dime. He is a very trustworthy and professional person and I would really recommend anybody to check him out. You won't be disappointed. I will definitely be a returned customer read more

Shield Auto Sales - Used Car Dealers Near Me - North Hollywood, California

***DO NOT BUY FROM THEM*** Just bought a new car from and after only 3 days i realized that they set me up. They sold me a broken car, and now, only 3 days after I signed the contract, they want me to replace the compressor of the a/c which costs $600. When I tried to talk with them Iv'e been told that they didn't know !! about that problem. HAHA BULLSHIT Anyway, highly not recommended!!! read more

Bought a inexpensive starter car ( as is no warranty). Got home and the check engine light came on. Called them and took the car back. They had it fixed and offered to pay for my uber home. Great young men. I would suggest giving them your business read more

If you want a great car and excellent customer service this is the place to go. Arman helped me find the car i wanted. I live in the Bay Area and flew to Los Angeles just to get the car and it was well worth it. As soon as I arrived Arman treated me with respect,kindness and professionalism. He showed me everything on the car and also went over the entire history of the car. All the paperwork was east and Arman walked me through the entire process from beginning to end. Arman made purchasing my vehicle easy and stress free. He is honest and his entire staff treated me nice as well. Even on my way home Arman checked on me because he knew my drive was about 6 hrs. Arman treated me like a queen and i am looking forward to purchasing my next car here and one for my son. Thanks Arman and your staff you guys are awesome!!! read more

i purchased a car here and they messed up my title but refused to return my calls or resolve the issue

This place has great customer service!! The guys there know how to assist their clients & have amazing deals, Thank you so much Mike for an amazing experience! Will definitely recommend others to you guys, and hopefully will come back myself soon! :) read more

DO NOT BUY FROM THEM *************, THEY ARE DISHONEST . I came here to buy my daughter a car (she saved up for working part time for one year to afford this ) because of the YELP rating and I deeply regretted it, I think they are under new management and they are very dishonest. We bought the car for over $4000.00 They sold us a car has some broken lights, stereo system, switches and they promised they will fix it. But then they told us to go buy the parts ???? They send us a registration which we paid for and for some reason the registration is only for 6 months. Then 2 months less than 400 miles later, the car start having problems, we bring it to his mechanic and they want $2300.00 to rebuilt the engine. We brought it back to him, he said he would buy it back for $2000.00 but then he changed his mind and said the car is not worth $2000.00. So we are stuck with a car or pay $2300.00 more for a piece of SH*T The kicker is, he said the only thing he will do is sell the car in the lot..... WTF !! Selling this to someone else??? He is no morals, no ethics and I urge you DO NOT BUY from them. It is not only a LEMON he sold us, it is also unethical the way he did business. read more

Very nice guys. Super helpful and responding. Don't forget it's a used car shop before you make any conclusion, you need to know what to get. Thanks again for my purchase and your help read more

Great , Hassle-Free Car service. Customer service is AMAZING! I just purchased a 2009 Volkswagen Beetle with very low mileage and I am beyond impressed read more

First off I like to say before it became under new management It was truly a awesome dealer ship to buy a car from ,The pervious owing by the name Art was awesome and was very professional , Last I deal with Art was back in Feb. and just recently I went up there to see why no one was return my call , I come to find ART NO LONGER WORK THERE , The new manger was ver rude and I caught him in several lies , they had no history on the car I brought from Art .....I don't trust them There was no memo that went out to customer explaining there under new management . Lets just say it left me un-ease . I hope Art is ok he really help my family out alot when we needed a car. read more

A lot of things weren't disclosed about the car and they informed me that they purchased and installed new shockers on the car which after a visit to a local Firestone revealed they were the cars originals and not new as they said. After they said they put the new shocks on they then asked us to pay for it when they never replaced them at all. And they were asking us 300 dollars. Also they informed me I would be receiving a new key for my car- being that they gave me a key with no buttons and after multiple phone calls inquiring about when I would receive the key (over a period of a few weeks) they told they had forgotten about it and would get to it although I have still yet to hear from them. It has now been over a month. It was also not disclosed that my car window was not continuously functioning and they informed me they had fixed my glove compartment that kept falling down yet when I drove off the door to it kept opening revealing it had been scrappily taped together poorly with Velcro - and unevenly. Additionally they told me that they fixed my rear brake light-which they didn't- Costing my family a few hundred dollars with the extra problem that only a week after purchasing my car the timing belt completely deteriorated/snapped. There was also a butter knife left in the back of My trunk and a screwdriver in the engine. If it had fallen it could have caused serious damage. Overall I would not recommend this place. read more

Just bought a 2005 Toyota Prius here. The process was relatively easy and smooth. They were willing to let me take the car to a mechanic of my choosing to check the car out and were very cooperative in financing. Considering my credit isn't the best I was expecting a much higher rate so was surprised to find an lighter apr than expected. Only reason I have rated four stars rather than five was the fact that I was surprised to find that bartering was off the table. I've never been to an auto sales shop that stuck so rigidly to the sticker price. read more

I will like to start by saying, THANK YOU SO MUCH ARMAN!!!!!!! This my very first car that I got from here. It was so har to find a car with good price and rate. I look around so many good places, but this place they took good care of me! I recommend this place 100% go check them out. I appreciate everything, thank you again! read more

The guys at shield auto are great! Arman helped me out so much and gave me a really great deal on an A+ car. Very honest, cool guys here who are very patient and willing to work with you. Would highly recommend! read more

I just bought my car from Arman. He's extremely kind and professional. He's not pushy like other car salesmen. He knows what he's talking about. I could not believe my used car was as clean as it was. I don't know how it's possible to clean a used car and make it look brand new. I couldn't be happier with the customer service with this place. I'm glad I stumbled across it because I finally have a nice/good car. If you need a car please ask for Arman. Don't waste your time anywhere else. read more

Went here on Wednesday to check out a Lincoln Navigator that I saw on their website. When I got there, it had already been sold. So I decided to see if I can get financed for another car. The guy there (sorry forgot his name) was extremely nice and helpful. He said that he had to send my application to one of the finance companies, and that he would call me back with a decision in 2 hours. So it's Monday now, and I haven't heard anything back. The only reason why I gave 3 stars was due to communication, I wish they would've called and said I was approved or not. The guy there was extremely helpful, professional and nice. read more

do not purchase from them they sell bad vehicles and aren't helpful when you reach out to them, i bought my car and a month after it started messing up and now it wont even start. youre better off purchasing at a legit dealer. read more

I was sold a car here in the beginning of December, and before purchasing, I was told the vehicle had been taken through a mechanic it had been put up for sale. It was only after I had brought the car home when I realized the oil hadn't been changed for about 6 months, so I took a look under the hood and checked the oil. It was then that I realized the coolant reserve was filled with a thick black sludge, therefore, I took it to a mechanic to have it flushed and replaced. As it turns out, the coolant tank had decent-sized cracks in it. Something a mechanic would've noticed had the car actually been checked out. Fast forward to mid January, and the transmission blows out on me. It is an internal issue meaning it is a very expensive fix. It is a used car, yes, but the place I took it to, AAMCO, says it's very unusual for a transition to blow the way it did with the amount of miles it's been driven. This company will lie to you the same way they lied to me in order to turn a quick profit. Do not waste your money here. read more

I was looking for a reliable mid size SUV for my family and found this car lot on car gurus. These guys stayed open past their closing time so that my husband could purchase my beautiful highlander. The asking price was great compared to the Kelly blue book value and they even have an auto shop across the street. They are currently working with my husband to help him purchase another vehicle for himself. These guys get two thumbs up from us. read more

Art was great to deal with! We bought a 2007 AWD Lexus RX 350 from him near the end of last year. He and his crew had put a lot of care and service into the car to ready it for sale. We had the car inspected at the Lexus dealership just to make sure we weren't going to end up needing a lot of repairs down the line, and the dealership gave the car flying colors. In fact, they couldn't believe there were as many miles on the car as there are. After our purchase a few minor things did come up, which Art gladly took care of. We are very happy with our experience with Sheild and highly recommend them if you are looking for a reliable used car. read more

Great DealerShip with a great person. Artur is my guy. Respectful professional and very caring about the quality in the vehicle he's selling you. Bought a BMW and was really sketchy as most can imagine with buying a used car, but I'm glad I bought my car here. Great customer service and great quality. If your ever debating as to where you want to buy a used car, come here. Artur will take good care of you and will leave you very happy with your choice of vehicle. Recommending anyone I know to come here for a future used car. read more

Costumer satisfaction guaranteed. Car shopping is not easy task. At Auto Shields they offer amazing costumer service. Artur sales rep. is dedicated and trust worthy. Car selection is outstanding, branded and well taken care off vehicles. Bought a Bmw with 118k miles. It's running like a beast, powerful and smooth like a bmw should. Im very happy with my the results and could have not had any better luck choosing Auto shields to make my most important annual car purchase. Thank you Art. read more

Armen was very helpful in my process of buying a used car. He worked with us on making sure the side mirror was replaced, even lent me a car while the work was being done. We will be back when It's time for another purchase. read more

Great staff! Mike was very helpful and accommodating. Got a good deal on a VW Beetle.

Recently purchased a 2008 Volkswagen Beetle from this lot. The car was as advertised, clean with new tires. The price was fair and the transaction was done in a timely fashion. Overall I would recommend them and would not hesitate to purchase another vehicle from them in the future. read more

Terrible service, sales men are liers who won't tell u the problems ur car has and will just waste your time trying to rip you off