I had a truly great experience purchasing my vehicle at Mercedes-Benz of Valencia, and I want to…read moreespecially recognize Elijah Ebe and Sidney Woolen for their outstanding professionalism and dedication throughout the entire process. Elijah Ebe was absolutely the best salesperson I have ever had the pleasure of working with. From the very beginning, he was positive, professional, and genuinely focused on making the experience comfortable for me as a customer. He was easy to communicate with, always willing to meet me halfway, and constantly looked for solutions and compromises whenever something unexpected came up. What I appreciated most was that he never pressured me into unnecessary add-ons or outside products, which is unfortunately something you often experience at other dealerships. Elijah made the entire process feel honest, straightforward, and respectful. I also want to give special recognition to Sidney Woolen, the Sales Manager. Sidney went above and beyond to help resolve a complicated financing issue that had been caused by another dealership. The situation was not easy, and honestly, I believe many managers would have simply given up or decided that it was too complicated to deal with. Sidney did the exact opposite. He took the time to understand what happened, worked through the issue, and did everything possible to find a solution. He truly went 110% above and beyond to make sure everything was resolved properly. I am very grateful for the effort and professionalism he showed throughout the process. The entire purchase process was not the easiest one, but thanks to the professionalism, patience, and teamwork of the Mercedes-Benz of Valencia staff, everything ultimately worked out successfully. Most importantly, I never felt like I was just another customer or another sale. I felt that the team genuinely cared about finding a solution and making sure I was satisfied from beginning to end. A special thank you to Elijah Ebe and Sidney Woolen for making what could have been a very stressful experience into a positive and memorable one. I would absolutely recommend Mercedes-Benz of Valencia to anyone looking for a professional, respectful, and customer-focused dealership. And if you have the opportunity to work with Elijah or Sidney, you are in very good hands.

I wish I could give 0 stars. Completely unacceptable and incredibly misleading experience…read more We contacted this Mercedes dealership about a specific vehicle and were assured that it was available. They went as far as sending me the VIN and the vehicle information and telling me that the car was waiting for us. We made it very clear that we were driving an hour specifically to see this exact vehicle. After driving an hour and arriving at the dealership, we were told the car was no longer available. This was not a misunderstanding about which vehicle we were interested in. We had the VIN. We had the information. We had confirmation that the car was there and waiting for us. If the vehicle had become unavailable, the absolute minimum would have been to contact us before allowing us to waste two hours driving there and back. We spoke with the manager, Sydney, and were extremely disappointed with how the situation was handled. At this point, it is very difficult to view what happened as anything other than misleading us to get us through the door. For a Mercedes dealership, I expected a significantly higher standard of honesty, communication, and professionalism. Customers should be able to trust the information they are given before rearranging their day and driving an hour to a dealership. I would not recommend this dealership based on our experience. If you are considering a vehicle here, I strongly suggest getting confirmation that the exact VIN is physically on the lot immediately before you make the drive.

Shopped here for my son's first car. Arsen was so amazing and honest! Everything went smooth and…read morefelt really comfortable the whole time. He knocked down the price without even trying that much. Gave me a real good deal on a 2017 Hyundai Sonata Sport. Really smooth ride, nice and clean! I would definitely recommend him and his dealership!

Arsen did everything he said he was going to do for me even after the sale. I'm totally pleased…read morewith my van and glad I went there.

Danny was AMAZING! So transparent, communicative, and genuinely friendly. We ironed out all the…read morenumbers before I even drove to the dealership, so there were none of the typical "old-school car salesman" games I've experienced at other dealerships, which was so appreciated. When I got there, everyone was so welcoming - they offered me lattes and I was in and out in record time. Truly such an easy, seamless experience from start to finish. Jon the finance manager was exceptional. If you have the flexibility to choose your Jeep dealership, I 100% recommend coming to Rydell and working with Danny and the GM, Eddy. Thank you guys for making getting my new Jeep such a great experience!!

Oscar and the staff at Rydell are awesome!!…read more Best prices and customer service period! Don't waste your time and money with other dealerships.

Goldstar motors are amazing The show responsibility in their work and get you the best deal…read morepossible If I could i'll give them 10 stars will get my next car from them 100% Fast Safe and Reliable auto broker in glendale Check them out for your next car

Shoutout GoldStar!…read more Thank you to Arman and Vache for simplifying the new car process and headache. The dealership was giving major issues and Vache took it upon himself to get those issues resolved immediately. I was approved and inside my new car within a day. If you need a new car, go with these guys. You will NOT regret it !

What a wonderful group!!…read more Everyone was extremely professional, knowledgeable, friendly, and kind. The car looks brand new, inside and out, it even smells fresh. All of the great smells of a new car. I will definitely recommend you to my family and friends. And have even sent them your business card.

These guys should be shut down and put in prison. I purchased a car late January and as of…read moreSeptember 1 st it's COMPLETELY DEAD!!!!!!!! The car broke down 3 days after I purchased it. The mechanic ran diagnostics and The engine had serious issues. The transmission had serious issues. THE DEALER HAD CLEARED THE COMPUTER CODES!!!!!!!!! The air bags weren't working. The AC died just before summer. The altinator died. The sun visors fell off...AND the gas gauge stopped working 3 weeks after purchase!!!! The car is in the process of being junked and I still owe $2000.00!!!!! Sam sold the car to me and lied like the devil. On top of all that the check he sent to the DMV for registration bounced!!!! I was sent to collections!!!!! I was an Uber driver...I have sever PTSD and that was my only income!!!! I honestly don't know how to survive this. Oh, the DMV representative said there are many other people who have been sent to collections...This is criminal. I have documents and video of all this mess.

Response to below comment: not true, you were very rude and did not match the false price you…read morefished me over with. No need to lie here. Otherwise you would of matched it when I was there and I was ready to purchase. Previous review: They gave me one price to drive in I drove from over 40 miles away and once I came in they told me the price didn't exist. I showed them the response and everything from their messages. They said they would never sell a car for that cheap. Complete bait and switch I currently do not trust this place. The owner Hammid was very rude about the whole situation

best car buying experience I've had, it's affordable . Every other car dealer wanted 5x as much but…read morehere Hamid Really worked something out with me. The van runs great

Had a great experience dealing with Bobby. He was friendly, knowledgeable, and the buying process…read morewas fast and painless. I would highly recommend! Our daughter loves her new car and we couldn't be happier with the pricier and service. Thank you Mountain Motors!

My experience here was not worth recommending. I get it buying a car can be overwhelming itself…read morewhile dealing with your credit , the downpayment , what will the bank approve etc. . That being said , sales associates here will try to sell you what they feel you need to buy vs trying to make the sale for the car you liked . Overall , customer service is lacking transparency and patience

LONG REVIEW: I wanted to wait until the entire experience was complete before writing this review…read morebecause I think the best measure of a dealership isn't just how you're treated while you're buying a car, but the level of service, communication and follow-through you receive from beginning to end. I can confidently say that Zaaed S. and Max M. at Valencia BMW were exceptional throughout the entire process. I live in Fresno, so purchasing a vehicle from Valencia BMW meant traveling roughly three hours to the dealership. From my first conversations with Max, he was responsive, straightforward, patient with my questions and genuinely helpful. There was never any pressure, and communication was excellent before I ever made the drive. Once I arrived, that experience continued. Max was personable, knowledgeable and incredibly easy to work with. Zaaed made the finance portion of the purchase just as comfortable. He took the time to explain everything, answer my questions and work through the different options with me without ever making me feel rushed or pressured. Both of them made what can normally be a long and exhausting process feel surprisingly easy. What really distinguished both Zaaed and Max, however, was their follow-through and communication. Their responsiveness did not end once the paperwork was signed. Zaaed consistently answered, returned calls quickly, followed up personally and stayed involved whenever something required additional coordination. I especially appreciated that he would actually pick up the phone and have a conversation rather than simply sending a quick text or passing something along to someone else. He remained accessible and engaged throughout the entire experience and made it very clear that he was paying attention and taking ownership. Max was equally responsive and attentive. He kept me updated, followed through on what he said he would do and ultimately made the drive all the way from Valencia to Fresno himself to personally deliver my other vehicle back to me. What impressed me even more was that he arrived prepared. He had already coordinated with the appropriate people at the dealership so that he could help me with a couple of additional questions while he was here. That kind of preparation and attention to detail was completely unexpected and genuinely appreciated. What stood out to me most was that both of them remained just as accessible and helpful after the sale as they were before it. There was never a feeling that because the paperwork was complete, their responsibility to me as a customer was complete. That's rare, and I think it says a great deal about both of them. Being familiar with finance myself, responsiveness, accountability and follow-through are things I notice and value. I also understand that not every question has an immediate answer and that sometimes several people have to be involved behind the scenes. What matters to me is communication, knowing that someone has taken ownership and, most importantly, seeing that they follow through on what they say they're going to do. Both Zaaed and Max consistently did exactly that. I absolutely love my BMW, but my experience with these two is a significant part of why I would recommend Valencia BMW. Buying a vehicle three hours away could easily have made me hesitant, particularly when there are BMW dealerships much closer to home. Instead, Zaaed and Max gave me every reason to feel that making the drive was worth it. If you're considering purchasing from Valencia BMW, I highly recommend working with Max and Zaaed. They are both professional, responsive, personable and exceptional when it comes to customer service and follow-through. I would gladly make the three-hour drive again to work with them. Five stars for both Max and Zaaed -- very well deserved.

Yelp's default to "GREAT" when giving a 5-star review doesn't do justice to what I feel was an…read more"Exceptional" car-buying experience at Valencia BMW. It was "Exceptional." For context, I have a dealership 5 min from my home, but we drove an hour to Valencia and would do it again 10x over! Let's be honest, most of us hate car shopping. It's a necessary event in our lives a few times over and one I, and my husband, typically dread. THIS car purchase could NOT have been smoother, more professionally handled or more of a genuinely pleasant surprise. Truly. I felt like Danny (Sales Manager), Amir (Salesperson), and Zaeed (Finance) were all in our corner from the minute I called and until we pulled away in our brand new BMW. They wanted us to have the car as much as we wanted it! And they were happy to make it happen and be a part of it. Some dealerships have a "move metal" mentality... well, at Valencia BMW, we felt like their goal wasn't just to sell us a car, it was to become our family dealership. And now all I need to do is talk my hubby into needing a BMW for himself so we can do it all again! Thank you gentlemen, it was a pleasure to do business with you all and we hope to do it again in the future! Cheers! PS...at 54yo, I've never had a "Red Bow" moment and thanks to Amir, I finally got one. It was really special 10/10 Would Highly Recommend!