I wish I could give more than five stars! Gabe helped me complete my lease-end inspection after I had a horrible experience at Pacific BMW, where I was quoted over $3,000 in damages that I didn't agree with. I called Valencia BMW, explained my situation, and Gabe quickly got me scheduled for an appointment. He reassured me that he would personally take a second look at the assessment. When I arrived, Gabe was professional, efficient, and incredibly helpful. Within 30 minutes, I was on my way with $0 in damages, just as I had suspected. Thank you, Gabe, for your outstanding customer service, honesty, and kindness. You turned a stressful situation into a smooth and positive experience. Valencia BMW is lucky to have you! read more

Every time I come to Valencia BMW, it's a disappointment. I decided to give them another chance because it's the closest dealership to my house, but clearly I never learn. My service advisor was Christopher Rawlins. I emailed him multiple times, called him, and even contacted the service manager, Robert, about an issue with my bill. I was quoted one price over the phone, but when someone else picked up my car, the total was suddenly $100 more. At that point, it wasn't even about the extra $100 -- it was about the complete lack of communication and customer service. I sent emails and left calls, and nobody bothered to respond. No explanation, no follow-up, nothing. If you're going to charge customers more than quoted, at least have the professionalism to return a call or email. Valencia BMW seriously needs to improve their customer service and communication. read more

We had the worst experience with Valencia BMW. We purchased a 2024 X1 CPO here in Dec 2025 and we didn't receive the 2nd key until 5 weeks later. We have been calling and texting and it was extremely difficult to get a hold of the sales person and get a call back. Around the same time we noticed there is a sour mold smell coming from the car. We eventually figured out it is coming from the AC system. So we brought it to a different dealer close by who quoted us for over $400 AC cleaning and said it wasn't covered by the CPO. They told us since you've only had the car for 5 weeks they recommended we talk to Valencia BMW to help us out with this. It makes sense to me that we should expect a CPO car to not have a mold problem in the AC. I don't think this is too much to ask to perform a cleaning service to the HVAC system despite it not being covered by the CPO warranty. We tried to call Valencia every weekend but kept getting transferred to voicemail and never got a call back. We finally got the chance to talk to the manager today and he told us there is nothing he could do and we were offered a new air filter. So now we will be paying for an over $400 AC cleaning service on a car we just bought a few weeks ago to clean mold out of the air conditioning. It's a beautiful car but hopefully you don't mind it smelling like vinegar and old laundry! After the car is sold do not expect any service from this dealership. There is no care for customers after the sale takes place. DO NOT BUY FROM VALENCIA BMW! EVER! read more

I had a great experience at BMW Valencia! Victoria, our sales rep, was incredibly responsive when setting up my appointment and was kind, helpful, and communicative throughout the entire process. She had everything prepared and made the experience smooth and stress-free. Diego in finance was also amazing--he was friendly, helpful, and explained everything clearly. I would absolutely recommend this dealership and really appreciated how easy they made buying my car! read more

We have owned BMW's for the past 20 years but have not encountered a dealership with such a horrendous customer service. I feel that we have been lied to and discriminated upon. Waited for several weeks for our newly leased car to be serviced while the car was in the dealership. We received poor communication from the staff regarding the status of the car only to find out after we finally took possession of the car that the problem has not been fixed. This caused us a lot of stress. read more

If you're planning to spend over $140,000 at Valencia BMW, read this first. It might save you an unbelievable experience. I walked into Valencia BMW fully intending to purchase two BMWs. On my first visit, my wife and I test drove a BMW priced at approximately $55,000, and she loved it. We had already decided that would be her car. While we were there, I also found another BMW priced at approximately $90,000 that I wanted for myself. I started the process of test driving it, but an urgent phone call forced me to leave unexpectedly. I explained the situation to the salesperson, apologized for cutting the visit short, and told them I would return the very next day to complete the test drive and move forward with both purchases. Instead of welcoming back a returning customer who had already spent hours at the dealership the day before, I was told I had to provide all of my personal information again because "the manager required it." I asked to speak with the manager. The manager immediately denied ever giving such an instruction. At that point, the dealership's story completely fell apart. I had already provided my driver's license, my information, and had already completed a test drive the day before. I wasn't asking for anything unusual. I simply wanted to test drive the second BMW before purchasing it. Instead of resolving an obvious misunderstanding, the sales manager refused to allow the test drive, became dismissive, and treated me as though I was wasting his time. After hearing my accent, his attitude noticeably changed. Whether intentional or not, I left feeling that I was being treated differently because English is not my native language. I speak seven languages, and I've learned that professionalism has nothing to do with someone's accent. Unfortunately, that professionalism was completely absent here. The situation escalated to the point where, after I asked whether they actually wanted to sell me the cars, the manager told me they would not sell me a vehicle and instructed me to leave the dealership. Think about what happened. A customer returns to finish purchasing two BMWs worth approximately $145,000, after already completing a test drive the previous day, and instead of being welcomed back is given contradictory explanations, denied a test drive, told the dealership will not sell him a vehicle, and asked to leave. I've purchased vehicles before, but I have never experienced anything remotely close to this. Valencia BMW didn't simply lose a sale. They lost the opportunity to sell two BMWs to a customer who had already made up his mind. Fortunately, there are many BMW dealerships in Southern California that understand what customer service, professionalism, and respect actually mean. I sincerely hope BMW North America reviews how prospective customers are treated at Valencia BMW, because this experience falls far below what anyone should expect from a premium luxury brand. read more

I went here to check out and test drive a coupe of cars. I didn't expect to get exactly what I wanted. Wendy, my sales person, bent over backwards to get me a good deal. She worked with me for days test driving cars and working on the best deal they could. Ultimately my wife and I walked in, said what we wanted and how much we were willing to spend. 10 minutes later we had a deal. We were shocked. I am super happy with my new 330i! read more

I'd like to start off by saying this review is not a reflection of my sales rep Kamal, he's been great. Too good for a place like this. This is about the dealership's management and communication, which unfortunately aligns with what other reviews already mention. After we purchased a preowned Audi Q5, we found out as I was leaving the lot and the keys were handed over that there was no spare key. The manager Eddie (I believe that was his name) said they would try to get in contact with the previous owner, and if not, he verbatim promised they would have a new spare made through another Audi/AutoNation. For 2 weeks I had to continuously call, text, and follow up, and I was finally quoted $571 for the spare key. Don't make promises you have no intention of keeping. read more

Worst service I have ever experienced with a dealership too many phony liars, and very unprofessional, not contacting customer is lying to Customers and if you'd like to hear more of this thing, let your manager general manager give me a call and I'll let him know what's going on and I don't take this as a business professional level. This is a very very childish comalny You guys have so far read more

I had a really good experience with Valencia BMW. I hate buying cars, but they made it super easy. I would dude them again.

Reader be warned! Check all the other reviews before you bring your car here for a service. I brought my 2012 328i here for a standard oil change last Friday (day before July 4th). My car is in great condition, btw. While my car was in their care, they broke the driver's side door and then tried charging me $1000+ for the repair. I spoke to the service manager, Robert, who stated "it's an old car, old parts break." He was rude and condescending. At least two people got into and out of my car after I dropped it off in order to drive it to the service bay for the oil change. The door was fine and in working order when they did that. Car doors don't just break unless someone is careless with them. After speaking with my service advisor and Robert, he finally agreed to give me the part for the door at cost and cover the labor. But they wouldn't repair it for free. How is it my financial responsibility for something that broke in their care? Upon picking my car up yesterday, there was MORE damage to the arm rest. I spoke to Robert again and he stated: "sometimes perfumes, lotions and oils rub away the gummy part of the arm rest." As if I don't know the condition of my car when I drive it almost every day. When looking at the arm rest, you can clearly see that it was damaged with tools. He examined the doors of my car and finally (reluctantly) consented and admitted the damage was the fault of their technician. He also stated that this would have been done when they repaired the part that was damaged (probably by the same technician). He said he would order the arm rest for me. However, they let me know it's (conveniently) back ordered and not available. So I'm out $311 and stuck with a damaged arm rest, when I only planned on getting an oil change. Whatever you do - don't bring your car here! You'll end up with major repairs after you do. read more

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Love Valencia BMW! Gene (my down to earth, give me no BS on the price) sales guy. Also Dave the BMW tech guy! Had a difficulty syncing my new phone to my car I bought in September. A wonderful salesman tried to help me out and we did pretty good until I got out of the parking lot. I had to come back and Gene (my original sales guy) came back to help me out. We called Dave, the B BMW, tech guy and got my phone synced up. I know it is not difficult for some people to do this but for me it was. I absolutely love the service that I have at Valencia BMW. I'm driving a 400 series. Beautiful sapphire, blue convertible thanks to Gene and all of the BMW crew. read more

Valencia BMW - My car - Car Dealers Near Me - Valencia, California

Update on the valve cover gasket complaint: I recently had my valve cover gasket replaced and I do appreciate that the repair was completed and that I was provided with a loaner vehicle. However, when I went to pick up my car, I immediately noticed that the vehicle had not been washed and was actually returned extremely dirty. I was especially surprised because during every previous service visit my car had always been washed. I also noticed that the driver side door was left not completely shut, which was concerning. While I appreciate the repair work itself, the overall experience was disappointing and I feel more attention should have been given to these details. read more

My husband and I were interested in purchasing a X5. I looked at all the BMW dealerships within a 50 mile radius of us. I contacted about 15 dealerships, and spoke to several sales reps. Edwin L. stood out from the rest. From the moment we spoke on the phone, he was attentive and answered all my questions. It was our first time buying a BMW; so I had a lot. We live in LA, but decided to drive 33 miles to go to Valencia because of Edwin. The website had stock photos of the vehicle. Without me asking, he sent me photos. He was always a step ahead. There was a dealership that was 4 miles from us that had the same car, but Edwin's customer service won us over. He did not disappoint. We got a great deal, and he made the whole experience enjoyable. He went above and beyond to make us feel like a valued customer. Thank you, Edwin! read more

I experienced a deeply troubling situation at Valencia BMW that I must share with BMW USA. I returned to Valencia BMW in late December 2025 as my 2023 BMW i4 35 lease was ending in March 2026. I had previously worked with salesperson Craig (or 'Buck') and had a positive experience, so I declined my friend's brother's invitation and chose Valencia BMW again. This proved to be a costly mistake. Craig was on medical leave, so I worked with Gene Longsworth. Gene initially said I owed approximately $2,000 for 8,000 miles over my lease limit. My requirements were clear: pull-ahead on remaining payments, mileage waiver, and monthly payments under $500. When Gene said he couldn't meet these terms, I prepared to leave. Suddenly, he insisted he could accommodate everything and convinced me to stay. We agreed on $5,000 down and $490 monthly. Before signing, my wife specifically asked multiple times if all costs were included. Gene explicitly stated, "Nothing else...all included." This verbal assurance was critical to our decision. Everything changed once the deal was finalized. Gene's demeanor shifted from extremely attentive to completely indifferent. Finance manager Robin Pilgreen was unprofessional and rude to both of us. My wife had to stop me from addressing her behavior. We completed paperwork and drove home in the new car, agreeing to return the next day with my old car's charger. On December 31st, despite having an appointment and sending a text beforehand, Gene ignored the scheduled time and showed little concern. When I received my lease return paperwork, I discovered a $2,009 charge. When I raised this issue, Gene became defensive, claiming he'd mentioned the fee. I reminded him of his "Nothing else...all included" statement. He denied saying this and told me to speak with a manager. Although managers were visible, no one approached me. Gene continued with other customers. When I asked when the manager would come, he said he didn't know and seemed unconcerned. Only after I became more vocal did General Sales Manager Zayn finally appear. Fortunately, he was kind and agreed to unwind the entire contract and return my old vehicle. Interestingly, Robin Pilgreen, previously so rude, became suddenly efficient and professional during cancellation. If the GM hadn't intervened, I was prepared to involve BMW USA and legal counsel. This experience destroyed my trust in BMW. I developed an application to evaluate lease contracts and discovered Gene's deal had a Money Factor more than double what it should have been, with no dealer discounts. Shockingly, when I analyzed all my recent BMW leases, not one was favorable. The lease I considered my best--Craig's deal--was actually the worst. The AI questioned why he hadn't recommended purchasing instead. I ultimately leased a Lexus through an honest salesperson, and my app confirmed it was a fair deal. Later, I discovered both Gene Longsworth and Robin Pilgreen have numerous negative reviews online, consistently described as unprofessional and people to avoid. I don't understand why BMW continues employing these individuals despite numerous complaints. Their deceptive practices and poor customer treatment directly damage BMW's brand reputation. These people should be terminated. For anyone reading this: avoid Gene Longsworth, Robin Pilgreen, and Craig 'Buck' at Valencia BMW. Always check online reviews first and verify every number in writing. The vehicle I was about to lease remains unsold at Valencia BMW, which speaks volumes. I hope BMW USA takes these concerns seriously. These employees' practices do not reflect the premium brand standards BMW should represent. read more

Jonathan in the service department always exceeds expectations. He clearly expresses costs if any on repairs and goes the extra mile to ensure satisfaction read more

Mazen Gharzeddine and Danny Geris are so amazing, they have always helped my family and I get amazing deals and the best cars. The service is 10 stars they really value the relationship as i have come back on many occasions and my family and i have bought 6 cars here!! I would highly recommend Valencia BMW to all my friends and Family!! Marty Sasson read more

I was initially treated well by the employees here. went in with interest in this blue Audi, one of the only Audis on the lot. I test drove it, etc - and everything went smoothly. I didn't purchase it that day but was told that they'd just put it on the lot that day and I was the first to come and see it -- I know this to be true because I'd been watching it like a hawk and calling the dealership on stays updates of when they would have it all detailed and have maintenance done for showings. I went home to ponder on it and look at numbers but I was in contact with the salesmen GABE for 72 hours we'd been texting back and forth about different things regarding the car/payment etc. I then all of the sudden didn't hear from him. I was reaching out to him non stop because like I said I wanted this car and I understood the possible chance of competition! I finally stopped contacting him directly and decided to contact the delearship because I at that point was ready to purchase. The first thing the manager says was "oh that Audi sold like 2 days ago" whaaaaaaat!!!! I'd been literally texting the salesman regarding it during his sale and he ghosted me and had no regard to tell me"hey there's another buyer in the market or hey the car is maybe going to sell soon." The audacity to continue to text me as if he hadn't sold the car already was mindblowing!!!! I'm so appalled by their behavior and lack of effort to make things right on this. Sales person was pretty young - after that incident I was like oh he's just plying around at these peoples place of business, what a lack of prefessionalism. I was appalled and extremely upset. Well I will plug and shoutout CARBEECO IN COSTA MESA - yes a hike. Butttttt they're so professional! Knowledgeable staff, not pushy! Gorgeous showroom and I got my dream grey, red interior Audi s5 there. I really encourage you to go there if you're still looking. read more

Valencia BMW - The car they sold without telling me! - Car Dealers Near Me - Valencia, California

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I have only ever taken my X3 to Valencia for service, and every time I do it seems like a problem arises after the service. After the last service the check engine light came on. I checked the spark plugs and there were two new NGK and two old Champion plugs. In what world do you only change two out of four spark plugs? Now I have no faith in this service department. The previous oil change resulted in a coolant leak from the oil filter housing that they claimed was a coincidence. I highly doubt that now. Be careful of what they tell you at this service department. read more

Warning to everyone bmw Valencia Valencia service service advisors and service manager Robeto have terrible customer service! They take forever to start working on your vehicle even with an appointment they are not organizedat all book to many vehiclesat the same time thats they take foreverand if you startasking questionsthey get upset simple fix i you don't wanna, answer questions and deal with customers then lookfor a different job! they all lie about repairs! There's no real communication or updates on your vehicle. The service advisors do whatever they want no responsibility or accountability because the service manager allows it. When I first dropped of my vehicle service advisor Samantha told me not to worry about any anything because it was covered under warranty always in a hurry she didn't even let explain the situation bacause she always in a rush.I was asking for Samantha to stop texting and call me in instead to better communicate and have an answers right away, i can't have my phone on me while im swimming or playing other sports, especially at work. I she even had the nerve to tell that i can pick up my car through text on a Saturday when i never even mention that was a positivity! Until the my bmw m3 competition was completely repaired. I don't recommend them to repair anything on your vehicle! The trained technicians or mechanic don't even know how to fix a simple steering wheel what makes you think they can fix something mechanical, engine, transmissions, something major electrical! They are all young and learning on the fly most likely didn't even have the proper training and know because the service manager took to the shop were they have all the vehicles waiting and i seen all the young technicians, what a joke. Your paying a premium for a luxury sports carand there being cheap by not have people with experience! They recommend a new steering wheel, internal wiring and and m1 and m3 buttons according to them because the wiring was stripped and showing copper. They told me and t e service manager the that was going to fix all of the safety features that were not functioning.That internal oem wiring was brand new, I pictures! I had to spend more then 3k for new parts through them. 2 weeks later the service manager tells me that they fixed all of the safety features so I go and pick my m3 after hours cause I figured that it wouldn't be the case so I take it back and another excuse, I told him I need my car cause would promise to call me that they would fix it but not the case now there qualified technicians were saying it need a software update but that there was a risk of damaging the DME and that the part cost thousands of dollars. Theses qualified technicians are just guessing it's so stressful and frustrationing. They decided to tell me that the car was tuned now that's why it's at risk but why not say this before wasting my time, gas and money he forced me to pick up my car because according to him they had exhaust all of the repair scenarios, i mentioned you guys have my vehicle along time he rude said you think we want your car here, this doesn't deserve yo be a service manager. I even tried to talk the general manager but they would always have excuse, that he was in a meeting,not there at the dealership yet or he left for the day. Me and my wife are no longer taking the bmw x3 and bmw m3 terrible experience, they basically scammed me in to buying a new steering wheel and other parts they kinda forced me into the new wiring when it was workingproperly when i installedthe originaloem steeringwheel and use there 3 monthsof financing with the servicemanager pressuring me to make a decision or pickupmycar! I have pictures, text and paper work. If the general manager can please reach out and figure something out ASAP please if not I'm showing up in person, calling corporate and whatever else I have to do fix this problem because it isn't fair that this dealership is taking advantage of customers. This hasn't been the only bad experience here but put up with it because its the closest bmw Dealership read more

HORRIBLE SERVICE DEPARTMENT My appointment for an oil change was scheduled for 10:00 AM. I arrived shortly before 10:00 AM and checked in, was told to wait in the lobby and wait for my service advisor. I waited until 10:45 AM without anyone assisting me. I walked around to see if the service advisors were busy, but several were sitting with no customers in front of them. Before that a woman who arrived after me complained at 10:25 AM, and they immediately helped her and took her in ahead of me. I let it go at first, but even after they finished helping her, no one came over or acknowledged me. After waiting nearly an hour with no updates or communication, I decided to leave -- fully expecting someone to call me since I was next. To this moment, no one has reached out despite my appointment being checked in. Unfortunately, this is not the first time I've experienced poor customer service here. At this point, I would rather drive to another BMW dealership than return. read more

The worst spot, over priced as one would expect from bmw, they don't do what they tell you they will, they return the car dirtier than when you left it there, and they don't fix the problem. In litigation with them read more

It was worth the drive from LA. Amr and Wendy helped me out and made it a fun and honest experience 5/5 read more

Valencia BMW - Car Dealers Near Me - Valencia, California

They could improve by not false advertising. It's unbelievable how much they could lie on their special deals just to have you call them and then get a price almost twice as much as advertised read more

Eddie in finance did amazing along with his team Max & Jose in Sales it was an easy and fast process if your looking to buy a new car ask for them! read more

I just bought a late model BMW X5 From Valencia BMW and it was an awesome experience. The sales personnel were amazing. I wish to thank Gabe, Hector, Eddy and especially Wendy for making the whole process so easy and pleasurable. Their patience, personal care and professionalism Was above and beyond anything I could have hoped for. Wendy who truly was so incredible to work with personally delivered my car to my home wrapped in a big red ribbon. Wow! I give them my highest praise and recommendation. Thank you Valencia BMW! read more

Came in for a recall, was told that it was going to be a three hour wait, received a text that the windshield washer and pump was broken; and if I wanted to fix it, it would be 1,000 to repair. Once I declined my car was ready under 10 mins. Once after I got back into my car to inspect everything including the windshield washer and pumper; it was not broken. Not only were they going to scam me and waste my time, that is disrespectful towards me and other customers. read more

Valencia BMW - Proof of text, and time. - Car Dealers Near Me - Valencia, California

In May of 2024, I bought a 2018 M3 Comp from Valencia BMW. Overall, it was a great experience, Buck was my sales person and he was very nice and helpful. When I bought the car, there was a sticker that was left on the front bumper. I didn't think much of it at the time. About a month later, I decided I would remove that sticker. When I began peeling the sticker off, I immediately saw that the paint was gone from under. It immediately clicked, that's why there was a sticker over it. I took it back to Valencia BMW because the car was just sold to me a few weeks prior and this is a pretty crappy feeling making this type of discovery post-purchase. I spoke to Nick, the previous used car manager. He was very helpful. We came to a solution where we would get it fixed with them. I left the car there for a week and a week later it was fixed. Fast forward about 8-9 months later, I noticed that some of the paint was peeling off on the resprayed bumper. I thought to myself, wow that's pretty crazy. I mean this is a BMW dealership that fixed the paint and just after a little under a year it's already peeling? Especially because this is a high end luxury sports car, not a regular 3 series. You would think that this type of job would be taken a lot more seriously. About 3-4 months go by. Life got busy and I just didn't get the chance to go back and show them this problem until later. I finally had time to take it in the beginning of July and so I did. I spoke to Zayn, the new used car sales manager who replaced Nick. Right away, he rubbed me off the wrong way. It's ok though because I trust Valencia BMW. I'm local and my family has purchased many cars from them. We've never had an issue where they don't fail to make things right. After explaining to him that about a year ago I had this issue and Nick fixed it for me, he right away told me that he cannot do anything for me because this was a year ago. I asked nicely if he could just take a look because it's clear that this was just a bad paint job that his dealership did. He agreed and came out with me. He took a look and told me the same thing, he could not help me because it was a long time ago. He also stated that it's peeling because my car is low and it's the stress points. I showed him multiple spots that are peeling/lifting, some on the corners, in the middle, stress points or not, all around the bumper. He continued to deny it. It was clear that this was a poor paint job because you can clearly see the original paint intact under the peeling paint. He continued to hold his position and said "nope, sorry I cannot help you. Idk what you put on the paint and I can't help you". At this point I was frustrated because it's clear that Valencia BMW did a mickey mouse job for my m3 and Zayn is refusing to take responsibility. On top of that, I'm being told I may have damaged the paint myself? The rest of the car's paint is great actually, except for the front bumper they repainted. Zayn kept giving every possible explanation for the peeling except for the one that makes the most sense. Attached, you will find photos of the original paint under the "new" paint that is peeling. It's obvious that when they brought it in to get painted, it was done as a quick fix. The underneath layer doesn't look sanded or prep'd properly. That is why it's peeling. On top of that, a normal paint job does not peel in 8-9 months. It does not bubble or lift with normal rock chips. It does not flake with stress points. Considering the work was done at a BMW dealership, this experience is disappointing. I'm shocked by how Zayn handled the situation. There was no willingness to discuss a possible solution or even warranty? I was simply told, "Nope" At this point, it's not just about repairing the vehicle; it's about the uncooperative and dismissive attitude from a manager. For someone representing a prestigious brand, I expected far better service and accountability. This situation has not only left me in disappointment but has also shaken my trust in the brand. read more

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I brought my BMW X7 in for an oil change and a full vehicle inspection. Less than 72 hours later my car throws a low radiator coolant warning. Seriously? How do you miss that during an inspection? If my X7 hadn't alerted me I would've jumped on the freeway completely unaware, risking overheating and serious engine damage. I called BMW of Valencia to figure out what the hell was going on and their exact words were "Drive it in and we'll check it out." Excuse me? You want me to drive a vehicle that's warning me about low coolant just so you can "check it out"? That's not just lazy, it's dangerously irresponsible. I called BMW roadside assistance instead. Thankfully they walked me through refilling the coolant myself after I went out and bought the damn fluid. What should've been a routine service turned into a stressful time-wasting mess. All because someone didn't do their job. BMW of Valencia, this was complete negligence. You put my vehicle at risk and acted like it was no big deal. That's not premium service. That's amateur hour. Never again. read more

I have a late model BMW X5 with low mileage and in perfect condition that I am planning to sell. I called several times today to speak with a service representative to ask about some Items on the VIN Report that is available on the State of CA Public Records site. I was unable to get hold of anyone until I selected Sales. The guy who answered told me (more than once) that he could speak with me but, after I kept saying I wanted to speak with a service employee, finally connected me to a lady who was not helpful and claimed that they were unable to access that report. So I got transferred to some guy's voicemail. And I gave up. They didn't used to be like this. It was excellent with my previous vehicle. read more

I ordered a 2025 M class BMW from Valencia BMW last year. I was able to track it online as it moved through the factory in Germany and headed out the door to the port. However, when it arrived for my pickup here in Valencia at the end of December, it was not the car I ordered: it was lacking the active suspension feature. My salesman agreed that the car did not match my order, and he said he would look into retrofitting the active suspension. After a couple weeks, I raised the issue with the General Manager of the dealership. I asked: 1. Can you determine what happened to my car? Was it a supply chain problem in Germany where they could not obtain the necessary sensors or dampers, or was it a process problem between the dealership and the factory near Munich? (I would think that the dealership would wish to know if they can't obtain the cars that they order.) 2. What can be done to remedy the problem? The General Manager of Valencia BMW said he would get back to me. It has now been over four months, and I have not heard from him. It appears I have been "ghosted!" read more

I had the best car-buying experience of my life with BMW Valencia and I give all the credit to Robert Grass. From start to finish, Robert made the process seamless. I never once set foot in the dealership, we handled everything over phone and email, and he guided me through my custom build with total patience and professionalism. He's knowledgeable, thorough, and genuinely cares about making sure everything is exactly how you want it. I can't stress enough how rare that is in the car-buying world. \ When my car was ready, Tony R. delivered it straight to my doorstep with true white-glove service. He walked me through every single detail of the car so I felt confident and comfortable right away. THANK YOU, TONY, you were awesome!!! I've always loathed the traditional dealership experience, but Robert completely changed the game for me. I swear I'll only ever buy cars from him for the rest of my life. If you want a smooth, stress-free, and genuinely enjoyable experience, Robert and the BMW Valencia team are the only way to go. read more

So I decided to lease a BMW after driving the competition all these years. As a former luxury car salesman, I heard that Valencia was the place to go as they "don't say no to a deal" - it was actually between them and South Bay, the two largest volume BMW dealers in SoCal (or so I heard). I got lucky enough to have Trevor Carr answer my sales call when I initially called in - after a week of back and forth (I know... I'm also disgusted at myself) between Valencia and South Bay, Trevor and his management team earned my business by offering me a better deal and an Uber to get me to the dealership that night! Kevin in finance was also super helpful and not at all pushy. At one point, I forgot I'm buying a car cause these dude were so accommodating and hospitable. Thanks Trevor, Kevin, and your management team for making this a very smooth and easy leasing process. We will definitely be back for more! read more

We worked with Trevor Carr and he would disappear and reappear. We were ready to purchase the car and out of nowhere he lets us know it is not available anymore. We had gone to the dealer for no reason (2 hours away). They ended up locating it and we signed off since I had already seen the car before it was transferred to valencia BMW from toyota of Cerritos. We end up driving another 2 hours to pick it up and left with the car. before the sale, Trevor Carr promised us some BMW merchandise (a shirt & Hoodie) and said he would fedex it my house since he was not there that day. He ended up ghosting and we never heard anything from the dealer. A few days later, The car starts shaking VIOLENTLY and I freaked out so i took it home and got it misdiagnosed by another dealer and as a result, Valencia BMW did not want to cover their defective car. I got it diagnosed correctly and the car was sold with faulty motor mounts. I ended up spending 900$ to get them changed out and that was that with Valencia BMW. Do not buy your cars from here, they are unresponsive and make it seem like they will help and they will just ghost you. I will be contacting AutoNation and BMW if these guys cannot make it right! happy new year read more

Valencia BMW - Car sold to my family - Car Dealers Near Me - Valencia, California

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I bought a used Cadillac from this dealer and not 200 miles in I had to bring it into another dealership for a transmission service. They said the transmission service was not under the warranty I bought from Valencia BMW. The service cost me 400$ and when I went and called Valencia BMW to try and figure out why it wasn't done before and how they're gonna fix this they said they'd call me back then never did. So after a day I call back and their response was there's nothing we can do. Absolutely terrible service the transmission problem should end been fixed before it left the lot it is a tsb from the factory if they'd like to mitigate and fix this they can call (661)-644-6491 read more

Like all car sales, it's not a smooth ride. However, Jeremy, Russell, Danny, and Kevin were very accommodating to my needs without the incessant tug and pull that often happen at dealerships. They truly are experts in getting customers A to B physically and financially. Awesome job guys. Thank you! read more

Horrible service department and scheduling. Nobody can give you a direct answer and service advisors are always too busy to return a call or message. I had a recall appointment that I rescheduled once due to me requesting a loaner. I have been bringing my BMW here and always received a loaner. Anthony Garcia one of the service advisors failed to reach out to me for days leading up to my appointment when I was trying to follow up multiple times where I never received a call back regarding this loaner. I was able to find out about the status of the loaner 7 minutes before when Mr. Garcia decided it was a good time as my appointment was approaching. Only for me to find out that this "recall" does not qualify for a loaner, only if the car is there multiple days. Which I find very hard to believe since I have brought my car in for something as quick as an oil change and received a loaner. I don't appreciate lies especially when others are willing to pick up where you dropped the ball. I went ahead and called PACIFIC BMW and within 5 minutes I was able to get an appointment scheduled WITH a loaner guaranteed over the phone with absolutely no hassle of what qualifies and what doesn't. I didn't have to wait for a service advisor or have to wait days for a potential answer. Bottom line is we buy BMWs for peace of mind, nobody wants to wait 2 hours for a service to get done and the uber range they offer is only 15 miles. There are definitely better BMW dealerships that actually value their customers and treat them accordingly. read more

Public service announcement to anyone considering an AWD or "xdrive" car from here, including CPO cars AWD cars CANNOT have mismatched tread depth tires between front and rear axles. The tolerance for difference is *quite* low. They scheduled me to see a CPO X1 with a 5mm+ tread depth difference between front and rear axles. When I pointed this out, they said they would replace the other axle "at cost" - billed to me of course. Most car buyers don't know that AWD cars NEED matching front and rear tires. BMW Valencia puts AWD CPO cars on the lot at RADICALLY unacceptable tread depth differences. I bought a CPO Macan instead and hope this helps someone from a costly drivetrain issue in the future. read more

This is kind of a joke...."Mark" is sorry about my experience and advises me to "call their GM" - which I did. The receptionist asks which GM? As expected I am forwarded to a service manager who after waiting on hold for 5 minutes is unavailable-shocking! I purchased our car from this dealership -- and expected more. I paid the price for their car and expected that maintaining the car would not be cheap -- it hasn't been. But the customer service from the service department and the dealership "management" is terrible. I will never buy another car from these people again -- and would advise others to steer clear if they are expecting a minimum level of customer service for a BMW they are considering. read more

Part two: I'd give it a zero if I could, After finally having a manager call me back, I was told to go get my own refund, on the warrantee they never cancelled as promised has been charged three months in a row now, as well as take my paperwork to the DMV myself, to prove release of liability. Again, go anywhere else, read more