Very disappointed in wingstop ordered 15 piece not only did I only get 13 but 4 out of the 13 were the size of a quarter!!!!

Don't even think about it, you're gonna be sitting waiting for your online order for two hours, absolutely horrible customer service Ghetto read more

Stopped in on a Friday night for some wings. The location is very busy, but they keep the place very clean! The lady taking our order was very soft spoken, but was really nice. The food was okay. The seasoned fries were Very Strongly seasoned for our taste. Likewise, the classic wings were also seasoned heavily. read more

Wingstop - Chicken Wings Near Me - Waco, Texas

Absolutely ridiculous. Do NOT come here. We ordered at 10:50 PM and it's now 11:25 PM with no food. There are only three people in the entire store, yet the employees have done nothing but stand around and talk about their personal drama instead of working. This is hands-down some of the worst service I've ever experienced. No sense of urgency, no communication, and zero professionalism. If you don't want to wait forever while staff ignores customers, go literally anywhere else. read more

I placed an order for delivery, which went in as a pick up. I called & talked to the manager, & he went ahead & made the order & still delivered my order to me. THANK YOU! Hungry Amazonian read more

Wingstop was amazing! The food came out hot, fresh, and packed with flavor. Every bite was delicious and so satisfying--I'll definitely be coming back again! read more

Talk to a employee named Kevin for an inconvenience I had , he handled it professionally and definitely made me happy about my order! Real one for sure read more

I was really disappointed with the customer service at this wingstop location 111 s new rd .The staff was unhelpful and seemed uninterested in assisting customers. We waited a long time to be acknowledged, and even simple requests were ignored. Good food means little without good service .I hope management addresses this issue. read more

it would be nice when i order classic wings i actually get classic not boneless. i mean how hard can it be. Even the lady that took my order said classic. I am very disappointed is this service. read more

Wingstop - boneless wings that i do not want thanks - Chicken Wings Near Me - Waco, Texas

This is literally the most disgusting, and unfriendly wingstop I've ever been to. The lady taking my order was annoyed to be there and was horribly rude. To make matters worse, another employee (I guess on lunch) was sitting at a side table commenting on the guests coming into the restaurant. She was commenting on how people looked and mocking patrons. She also told a male customer they didn't have public restrooms, and if he "has a pee pee he can go behind the building." The floors were dirty, tables were sticky. Just avoid this place at all costs. Food was sub par. read more

The store was a little overwhelmed. However the employees kept a smile on their face and continued to be friendly and professional.

This location never has the orders set up properly. If you do an online order, they will show that it has left long before the driver actually could pick up the orders. read more

Takes a long time to get your food. Don't recommend this location at all, and they don't have trash cans?

Walking into this establishment there was an inch thick pile of bird feces. upon arriving into the building the woman taking my order was hardly whispering and was quite short with me as i was very kind. we then proceeded to wait 1 hour in the filthy dining area where people around us who happened to order AFTER us revived their food before us. i myself enjoy wingstop but do NOT come to this location if you want real FAST FOOD. read more

Blows my mind how a restaurant that cook one thing "chicken wings" but they can never have them ready on time. Always a lobby full of people waiting a matter how early can you call It in to them Guys get it together read more

Ordered online and wait time was 25 minutes. I showed up about 5 minutes after the expected time and it was still not ready. I ended up having to wait another 40 minutes to get my order. This is the second time in 6 months this has happened. I won't be returning back. read more

On my Birthday my wife asked me where I wanted to go for lunch. Knowing that we both enjoy wing stop, we decided that this was the place. We ordered a family meal a drink and asked for a cup for water. It seemed a little pricey and I asked the cashier if she charged me for water and she said no. But, I wasn't happy and I turned around to ask for the ticket (which she immediately threw in the trash). She proceeded to try to reprint it, but "couldn't." After standing there for while, we asked to get the one in the trash can. And.... there it was a charge for a regular drink, when we just asked for a cup for water. Why would you charge for a drink when we're only getting water? If you want to charge a small fee to cover your cup expense, that is fine, but don't charge for a drink and then lie. Needless to say, my birthday lunch was ruined. read more

Wingstop - a receipt for a free regular fry - Chicken Wings Near Me - Waco, Texas

Good wings but the customer service is in a big need of improvement. I called maybe 6 times for about 20-30 minutes and it would hang up every time after 3 min. I would put in my order through the website but Unfortunately they don't have the flavor I want which is (hot lemon pepper). I wanted to avoid going there and waiting 30 minutes. I know they are choosing to avoid the calls because I went in and called while in there and they completely avoided it. I gave my order to the person there and he does not know what he is doing at all he needs more training for sure. read more

if you're going to choose a wingstop in waco, don't choose this one. they take 10x longer than the one on 2nd street. horrible service. the food is somewhat consistent but not worth the dumb wait. read more

Maybe I'll get my food one day...over an hour and counting. Can't rate food because I haven't tastes it.

We ordered on the phone at 11:12. She said it would be 18mins.. I went home, showered, fed my dogs, to give them some time, arrived at 11:50. It's 12:05 and my order is still not ready ‍ read more

THIS HAS TO BE THE WORST WINGSTOP OF WINGSTOPS'. Sorry I can't think of one good thing to same about this place the wings are rubbery and under-cooked. I asked for the wings to be extra crispy and extra seasoning as u can see from the pictures I got neither. Wait but what I did get was EXTRA GREASE! Plus not a drop of seasoning on the fries. DO NOT GO TO THIS WINGSTOP! ABSOLUTE HORRIBLE! read more

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Arrived to Wingstop Greeted by DeRail who's energy is awesome. With this whole pandemic customer service has kinda been low but DeRail's attention to detail and mild demeanor assured me that customer service does matter! Love my Louisiana rib and will be back soon! read more

This place has very rude employees and takes so long, don't waste your time or money :(

Son ordered take-out from here on Thursday evening. Wide assortment of wings and flavors (for 5 people). Entire order was correct and the wings I had were excellent!! Loved the Spicy Korean (think that's the name) was so good!! Would definitely order from them again. Tip: Order everything well done. read more

This is a pretty hit or miss location most of the time any way but today was a pretty bad miss. Ask for extra sauce on the wings and I get this. Super dry and RAW. Undercooked chicken is scary dangerous so I don't know that I can go back now. Pretty consistently late, forgets food and very slow moving cashiers as well. read more

Wingstop - That's not bone - that's dry and undercooked chicken - Chicken Wings Near Me - Waco, Texas

Terrible service I ordered through phone and said it will be ready in forty minutes so I waited a hr before I went to the restaurant. I get there and had to wait another hr read more

I can see why only 2 stars are given at this restaurant. We just simply made an order through Doordash at around 8ish last night and there was some type of mix up with the dashers picking up the order so they canceled it and sent me an email. I called Doordash and they refunded my money and gave me a credit. The kids in turn used the credit to place the same order with Wingstop but somebody at Wingstop canceled it this time. I called the restaurant and they knew exactly what I was talking about and told me to RESEND the order for us to get the food at midnight and still MISSING THE WINGS!!!!!! I called this morning and somebody picked the phone up and hung up! So all of that to say THE 2 STARS ARE JUSTIFIED!!!!!!!! read more

I like it real spicy, so I order their Original Hot mostly. My wife will share these with me, and I get a side of the atomic. It makes a very good combination, not too hot, which can happen with the wings tossed in the atomic. Every time we go, the wings are always consistent, which can be a problem at other places (I live in Austin, where there a lot of choices, good & bad.) If you are ordering to go, I recommend calling it in ahead of time, no waiting in line! read more

Thighstop review....bone-in thighs a disappointment, get the boneless thighs. So I thought I had to try this since it popped up in Doordash and I was like, what the heck is Thighstop?! Turns out it's Wingstop making thighs! So I thought this has to be good. If the wings there already taste great, then with dark meat and thigh no less things should be super tender and juicy right? Wrong. the 5 piece bone-in thigh combo, for $11.99 I thought was a great deal, but I was picturing the usual size chicken thighs you get in the grocery, or maybe Golden Corral, or Church's Chicken. But no, these were tiny thighs like from midget pigeons. Barely any meat, the skin and meat was tough. What a big disappointment. The boneless thighs however tasted like popcorn chicken, but the thigh meat was good. I recommend boneless thighs if you are going to try this. Anyways, I don't have pictures today because I was too hungry, but trust me, don't get the bone-in thighs, unless you're just trying it for the first time to see. Hopefully yours tastes better than mine. read more

If you are looking for a sit down restaurant in Waco, keep reading on to other tips. If you are looking for a quick snack, or some great takeout, then the Wing Stop is the location for you. There were 9 different types of wings to choose from from Sweet teriyaki and hawaiian flavors... all the way up to Atomic Hot! Traditional sides of ranch, bleu cheese, and fries are also available. Favorite Dish: I like the Garlic Parmesan. read more

This place has the worse customer service ever. They never answer their phone and people that work their are very rude !

I LOVE their wings. They are so good and always piping hot because they're made fresh when you order. Even when I get mine to go and have to drive 30 minutes away, my food is still hot and delicious when I get home. Yes, it takes a while to get your food, but considering it is made to order, you can't really complain. I'd rather wait a little longer and have fresh food, than get it immediately and have it be cold and stale. TWO THUMBS UP! VERY DELICIOUS. read more

ordered classic wings 24 ct. delievered by doordash wings are way overcooked so hard and crunchy barely any meat on the bone...we tried to eat one of each flavor and all where the same very unediable or old and sat under a heat lamp. voodoo fries were way overseasoned and to salty to consume....... best part of the meal was the fresh cut carrots qnd ranch dressing 7-11 convenience store wings are better quality than this place. never again read more

They forgot to put our fries in our take out order. I hate going back and handling these situations.. but when we went back, the manager was so professional about it. He made everything right, with a smile, and you could tell he genuinely cared. Very, very rare these days. Honestly the best I have been treated at any establishment. Really blown away. Give that guy a raise. I was there at 8:15PM on 10/29/18. Wish I would have got his name because of how serious I am about how he should own this place. read more

Under managed, and I wanted to watch tv and wouldn't let me. Very bad experience which is aweful to say because I love Wingstop.

Terrible service. Go home and make your own wings to save yourself the headache. Trust the reviews this place is trash.

We order from here frequently and usually are pleased. Recently we've had a few orders we took to go that weren't exactly what we ordered so I called and spoke with the manager this last time. While I was irritated at the missed details, she was kind and offered to remedy the problem immediately or to let me redeem the changes on a future order. I more than appreciated the way she handled the issue. Ideally the order would be right the first time but her willingness to help made this a strong review read more

I had a very good experience last weekend at this Wing Stop location! The wings came out quick, extra juicy, and very flavorful! The place had great service, a nice environment, and clean facility. Recommend this location to anyone in the area! The Original Hot and Cajun were on point!!! read more

Super unimpressed. Food is fine, customer service was rude. Walked up the window cause another name close to mine was called. I asked what the order was since no one was answering thinking maybe they got my name wrong. Lady continued to look at me and not say a word. I asked if it was meant for (my name) and she looked back at lady behind her and she looked at me and gave me the rudest attitude and said "It's not ready yet." I've worked in food for years and know a thing or two about customer service. I'm not the type to usually write reviews but this was unacceptable. It's a common mistake. Probably won't come back. I'll drive an extra 5 minutes to avoid rude employees. read more