This place sucks! How they say open until 12pm but these fools close the store and don't allow new orders and it's only 10:20. This is the 4th time I've been here And it's Been "closed" read more

Wingstop - Chicken Wings Near Me - Tracy, California

Besides the wait time (which is understandable, due to how popular this place is), I have zero complaints. Everything is as advertised. Delicious food! read more

Honestly this is the worst wingstop I've ever been, my daughters and I went it and ordered 15 pcs for 2 @4:35pm on May 27th (memorial day), Michael who took our order wasn't "into" doing his job, and there was 6 people in the kitchen goofing off instead of doing their job, orders piled up and people continued coming in and yet NONE of food ordered ready, after an hour waited we finally got our food @5:37. Who does that? I ordered many wingstop throughout the city and this one is the worst ever! Spoke with so many customers and they said the same thing, especially for those people who doing grubhub, door dash, etc, they told me the same thing, food aren't ready when it supposed to, customer service is awful, and many other complaints, Honestly lots of customers walked away because of their lack of service and delayed orders, and every table, chairs and floor are dirty, don't even think about going to their bathroom, ewww, super nasty. Do something about this place! read more

Love Wingstop. Always good food. I am just not a fan of their mobile order or "carryout" option. Their pickup times are wildly inaccurate. If it's says 18-22 mins plan on waiting 45. It's no big deal if you know to plan for this additional time. I think it's awesome for them that they are always busy but it would be great if we got a second location in town to maybe help with the demand. read more

wow! i went to this lovely establishment on a moonlit june evening, and was met with a splendid young man by the name of Ethan. he was such a kind gentleman, and helped me out with deciding what to order. once i had placed my order, i was met with a remarkably handsome man... oh my, his beauty was astonishing. his name was Reggie and i think i am now in love. i was handed my meal and sat down to eat, enjoying every delicious bite. wingstop, i love you... sincerely, Ellie. read more

The team did fantastic this football Sunday! Busy rush but the manager and staff did amazing. Thank you!

Forgot part of my order once again. Why offer add ons when you're not going to them anyways. This location in Tracy probably owes me $100 over the past few years of missed orders. Wings are good 7 times out of 10 read more

I am not sure where to even start. Went here, ordered wings and fries and waited an HOUR. I get they were busy but an hour?? I heard people coming in asking for their order and being told their order isn't ready then I heard some customers complain that they ordered 1.5 hours ago on the app or called it in. No way, no how, on planet earth should it take an hour or 1.5 hours to make wings. Perhaps they need a different system or more fryers or something. It was a sh*t show and I will never go back. Besides that, their wings are sooooo small and WAY overpriced. There are other wing places to patronize (not popeyes). Another overpriced place. Two stars because the flavors are good read more

Great service . I placed online order and it wasn't showing but they gave me the order anyways . Girl working behind the counter was swamped and still very nice read more

Had great service! Food was HOT and READY Been along time since I've been here! But can can definitely see the improvement, understand it takes time which seems like other customers don't have the patience for but since few months ago service has improved greatly!! Definitely the place to go over EVERY wing spot in Tracy, my next go to! Keep it up!! read more

Worst Wingstop ever told me 30 minutes for my food I went there and waited a whole 30 minutes never got my food and a walking out pay the gas go to Manteca or somewhere else don't stop at Tracy Wingstop read more

This wingstop seems to be struggling right now as we tried to make an order on their app yesterday but couldn't. We called and a girl answered sounding overwhelmed and apologized stating that they had to stop it for now as they had too many orders coming in and many of their employees have quit and they were short staffed. During our conversation, we heard a woman in the background yelling how long the wait time was going to be. This seems to be the common theme at Wing stop. My review is based off of my experiences with my orders, the staff and the food. Our orders were always correct and the wings always came out great. Last week, our order wasn't ready like they said it would and so one of the workers offered us a free drink. Customer service and food quality were always great. I hope they can get more help soon. read more

Listen to the recent reviews this place is trash. They always get your order wrong no matter how simple. They won't even attempt to BS you when you ask what happened. Wait times are at least double the time stated and food is mediocre to other locations. Staff is some of the slowest around. Literally watch a lady cuss the manager out and quit mid shift, that was the highlight of the trip. Go somewhere better like BWW or fire wings. At least there they'll get your order right. read more

Was told by a manager that they are always behind the wait times online so therefore it is what it is and i just need to accept it as a prepaying customer. The website said 28-38 min. Have no problem waiting an extra 15-20 min over estimated time, but being told wait over an hour and nothing can be done is BS. read more

Didn't want to take an order anymore bc they closed @10pm. We called @9:30pm like really 30 minutes left still .... That's stupid read more

I always try to see the good in every place I review but going in for the first time changed my mind. I will honestly not come back here for a few reasons. My friend and I had placed an online order (she knew it would take long since she comes here and I don't) and it said 23-28 minutes, okay! We come in and we weren't being rude at all but were treated unprofessionally, her and I both work in customer service and would never be rude because we know how it is. They forgot my seasoned fries and all our sauces and when we mentioned it they gave me regular fries but I didn't say anything I just wanted to go. It was very overpriced, 6 tiny wings and (no fries if I didn't say anything) with a drink for around $10...) The food was okay but the fries are bland and the hawaiian flavor was bland as well. The spicy korean wasn't too spicy or sweet! Order ahead if you must because the wait times are long but to the next person you help please don't be so rude. :( read more

The worst wing.stop ever I place order fried corn large and French fries the associate Amanda told me 10 minutes wait time for my food I waited 30 minutes never got my food I asked the other associate where is my order he ignored me, I waited another 10 minutes finally a lady came from the back and asked me about my order and handed me my order bag .. Open my order the fries was old and corn was not cooked. After waiting 40 minutes I throw away the food... read more

Wingstop - Fries - Chicken Wings Near Me - Tracy, California

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poor management , if you order online & come in a little after the time that shows itll be ready you'll still have to wait over an hour .

Last week After waiting an hour for my order they tell me it was given out to someone else, waited another hour for a new order and they gave me the wrong thing. My family wanted to get some today, I was literally willing to drive to the next town over but they said to give it another try, 2 hours and 23 minutes later I am still waiting for my food that the website said would be ready in 58-63 minutes. Trash location. Literally drive to Livermore or Manteca or get Buffalo Wild Wings instead read more

I maid a mistake by coming to this Wingstop again I told myself I would never come here again I tried to order line the online service didn't work so I called in my order they told me to be ready in about 35 minutes I get there in 30 minutes I go to counter tell him who I am and I said you'll be up in a minute I'm in there for 30 minutes and then is cashier come up to me and said what was your order again and I told him and he said sorry will have it up in 10 minutes I promise this Wingstop is a joke I said it once before don't come here avoid this wing stop at all cars go to Manteca you'll get better service. read more

Ordered 50 pc wings with a chicken sandwich carryout. Picked it up but noticed the sandwich was missing. Headed back inside to let em know and it took them 20 mins to make! ‍ read more

HORRRRRIBLE HORID CUSTOMER SERVICE!!!!!! Never ever will o come here and the company I work for will no longer order from this STOP, you lost a huge corporate advantage not that the manager or the lady cares, that's for sure and a shame. read more

Expect 2 hour waits. At minimum you'll get 1 hour to 1h30min. Management needs to hire more staff or something. It's frustrating for the customer but I'm sure the workers are frustrated too. Jeez. read more

I was there on Saturday night we orderchecken wings at 6:55 PM. We didn't got the order until 8:40 PM. Every employee was telling me 25 minutes 25 minutes it took hour and a half and we were starving. This is the worst place to deal with it. Also the bathroom was dirty and smells read more

Update to my original post. I was contacted from corporate and they took my claim and my review seriously. They ended up giving me a full refund for my wrong order and issued a store credit. Thank you to corporate for not blowing me off. My husband and I will give Wing Stop another chance in the future. Thank you read more

I ordered boneless wings, but they gave me bone. They messed up every order I buy. i'm never coming here again.

TERRIBLE CUSTOMER SERVICE. I would give zero stars if I could. I placed an order for 30 wings. However, when I arrived, the order was not only done (despite receiving a confirmation message), but the staff had lost my order ticket. They remember it being printed, but did not look up our order on Doordash and call to let us know what happened. After waiting almost an hour for the staff to "find our order," they finally confessed what actually happened. They lost our order ticket TWICE. After some back and forth, the staff finally remade our order, but didn't even bother to apologize. I demand a refund from management. read more

I will never come to this wing stop again! I Ordered online. Picked up my food. Got home and the part of my order was wrong. Ordered veggie sticks & got fries drenched in salt. Ordered lemon pepper thigh bites also drenched in salt. And Louisiana Rub thigh bites and they also drenched in salt. The entire order tasted like salt smh. The employees were nice but looked like they had no pride in working there. You can tell by the taste of the food and the other reviews. I thought I'd try this franchise out, but I'll be sticking to "The WingYard" from now on smh. read more

they told me that my order would be ready in 35 minutes and i had to wait more the an hour to get 2 combos. they also gave out order to the people that ordered after us. never coming back again. More then a hour for some wings is crazy. read more

The service was so bad last night and I never got my food I order online at 5:50 and it was 7:57 when I had it and had to cancel my order. The manager of the night customer service was so bad. One moment on waiting at the front with 10-15 other customers. All the staff went to the back room then making food. If you could give negative starts I would read more

Ordered ahead on app, got there to pick up and they called my name within a couple minutes. Rushed out and didn't check my order, well time came to eat and 1/2 my order vs was not there. Sent an email to them and no reply. Very disappointed since it's usually our go to for wings! read more

It's always the worst wait ever. Today my dasher had to wait almost an entire hour at the store for my order. That isn't even cook time. They quoted me 45 mins for cook time and delivery and it took 2 HOURS. On another occasion they allowed the wrong person to pick up and take my order. Never even received it. When I went to get my order myself the one they have replaced it with was COLD FOOD. It's just crazy. There's no way they don't have systems and steps that will prevent and lower wait times for guests. Maybe they could get new owners or managers. If they need to purchase more equipment to keep up with the high demand then do so. It's ridiculous and sad. Losing customers left and right. read more

If I could give this place less than a one star, I literally would. I called four times and all times I was left to wait for someone to answer (which no one did). Literally the WORST customer service like their online orders are ALWAYS down. Do not recommend. Their store is also so crowded, everyone's mad all the time and they employees do not care one bit. The food isn't bad. It's just everything else that's the issue. read more

Wingstop - Call Log of them not answering. - Chicken Wings Near Me - Tracy, California

Food is good, same as any Wingstop. Plan to wait one hour for your food since ordering in, over the phone or online can take up to one hour. The staff are friendly and we usually get combos to save money. Check your to go order before you leave so you're not missing anything. read more

Placed online order at 4pm to have food picked up at 5:15, got there at 5:20 to pick up the food and they told me it hadn't been started. Terrible service, no need to have a specific pick up time if the food cang be ready at that time. read more

I ordered before I got off work because I knew it would be late and I was hungry. My wife picked the order up and when I got home it was not right. I asked for well done and the wings weren't. I also asked for three flavors and only got two. If your going to this restaurant please look at your order before you leave read more

It always amazes me that chain restaurants using the same recipes and cooking techniques can differ so much in their end product. I have an addiction to wings that are fried and tossed in tasty and zesty sauces or rubs. The base flavorings of wingstop are a bit tangy with just the right amount of zip to the lip. About 90 % of the time I go to the Tracy wingstop the fry and coating on the wings is just perfect, even with the new owner of the store. Similarly, the fries are usually crisp on the outside and fluffy on the inside. However, about 30% of the time they can be soggy. Service is always friendly and the place looks clean. I dont care for the new arrangement of tables ( chairs are too close together) and the locked bathrooms. I do like their updated soda machine. Wish they would still have kept their side of baked beans and potato salad. read more

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Great place for quick wings and some fire fires, plenty of seating inside for everyone

EVERY TIME, all orders too late, every 5 minutes they say "just 3 more minutes". not just for one person, several people waiting more than 20 minutes after the time Wingstop advised that the order would be ready! unfortunate! read more

By far the worst wing stop I've ever been too or encountered! Besides the fact that every-time I try calling to place an order I get put on hold! The longest I've waited was 26 min! This place is ran by a bunch of no Brainer kids that don't care what's going on. Who runs this store?? There's worst reviews and nothings been done at all. Avoid this place at all cost! read more