My wife went to WS today to pick-up an order that I ordered for her online, but apparently the online order was not registered there (online is not user friendly at all) Anyway, I had ordered previously over the telephone and forgot to tell them that she would be there later. So, I decided to order on-line and placed the order (I thought) and the I called her to tell her that I put two orders in (my bad) and that she make sure I don't get billed twice. Well, when she arrived there they informed her that there was no other order placed and that she had to pay for the first order that I placed via phone call. That being said, they ended up yelling at each other over an order of chicken wings. I heard them over the phone and it was screaming in spanish at each other. My wife ended up walking out without her meals and stated that she would NEVER RETURN and that was met with OK, up too you! We will never go there again of course, I don't care for the chicken as it tastes old and smells like it too! Not all the time mind you, but it has happened to me several times. ANYWAY, NO MORE unprofessional, rude and ignorant service for US ever!! ZERO STARS read more

The food is amazing !!!!!! But order Online or double Check your order like before you leave for take out. I wouldn't do a review on a place like this, but it's been several times they do this. THEY HAVE THE WORSE customer service. I specifically told them 5 times about my order. I wanted a simple order of their classic and bones less wings with specific flavors. That's all and they still get it wrong. Well guys be sure to always check. Very disappointed. This is not the first tHis place has done it. Please be sure to always check cause it's very difficult for them :/ read more

Wingstop - This is suppose to be the opposite flavor. - Chicken Wings Near Me - Santa Maria, California

See all

Placed my order, an hour for 10 wings 2 tenders and fries. I went 15 minutes early food was ready, uh so it would have just sat getting colder for 15 more minutes?. They had no sodas in the machine aside from sugar free- coke, dp, sprite, root beer, ginger ale, lemonade, Fanta etc all out. Food was cold as there isn't a warmer for it to sit in while it waits to be picked up. Not worth the wait, won't be back. How does this place even stay in business? read more

Don't waste your time coming to this place. They have no sense of urgency or sense of time for that matter. If the app tells you it's gonna take 10 minutes for your order you might as well add an extra 30 minutes on top of that because your order will not be ready, guaranteed. They need new staff and new management. read more

the service was absolutely amazing and the food was perfect and on time, every time I go it's a good time because I know it will always be the same taste with no mess ups! read more

Whenever I'm in town and looking for wings, I'll stop in the Santa Maria Wingstop. Usually the wait is longer than I'm willing to wait for so I'll either call in or place my order online. The online process is really easy, but the only negative is that you don't know what the limited time sauce/flavor is at the time. Usually the flavors are pretty good and it mixes it up from the usual sauces they have. I like the lemon pepper, hot, Cajun, mango habanero. For the sides, their fries are really well seasoned and I like them a little more well done with extra seasoning. The baked beans are underrated and they're delicious as well. Usually, the small sizes are more than enough food. The 6 or 10 piece individual meal is a good deal, it comes with wings, drink, and a side of your choice. On Mondays and Tuesdays, they have their 50 cent boneless wings with a minimum order of 10 pieces. I'm not a huge fan of boneless wings so I always go with the bone-in wings. The line does get pretty bad on those days so be prepared. I've never actually dined in here but there are TVs with sports on them. The fountain machine has a good selection of sodas and teas. The roll of paper towels is a life saver since things can get messy really quickly. read more

This is just ridiculous. Y'all need help and if you wouldn't eat it don't serve this crap to your customers. It's simple Parmesan on the fries and you decide to drown them in oil ? read more

Wingstop - These are Parmesan fries? This is ridiculous. Y'all need to get help you wouldn't eat it so why give it to your customers - Chicken Wings Near Me - Santa Maria, California

Absolutely the worst restaurant in town. Constant turnover, rude staff and horrible wait times. It gets so bad I've watched them stop answering the phone. I gone to several other Wingstops and do not experience what I do at the Santa Maria store. Clearly management issues and lack of a good restaurant process and practices. read more

Here is an example why this location is the most backwards business I've ever been to that cares nothing about their customers. I try to order on the app but it doesn't let me, it tells me to call the store. I call the store they say the wait is an hour. I begin order when the employee stops me. She says I can't order online or the phone I have to come to the store. I say ok but if I do the wait will be a reasonable 15 minutes. She says no, an hour. So I ask why can't I order over the phone and come in an hour. She says it's the "manager's rules". I ask to speak with the manager, employee says only the shift leader is there and they'll just tell me the same thing. So to be clear I ask the only way to order is to come to the store and wait an hour? Employee says yes thats the policy. This makes 0 sense during covid. You want all these people huddled up in the store? Or you want them waiting outside in the cold freezing weather? Big middle finger to the customer. I shouldn't be surprised though. This location has been awful for years but it's the only place in town for wings. They need new management or new owners. Hopefully a decent wing business ran by someone with a brain will open in the future so no one has to ever visit this joke of a business ever again. Happy Holidays. read more

I'll start with what I did like. The fried corn is very tasty and very good. I also bought an order of 20 bone in Louisiana rub wings. They were not seasoned well. Some of the wings didn't look like they had seasoning at all. Some of the wings skin was still fatty indicating they weren't cooked long enough. I checked to make sure the insides were done and they were. At the bottom of the to-go container was approximately 1/4 cup of oil. That's a lot of grease! Okay, they are fried but that's too much. With the amount of grease, the chicken not seasoned well, and the skin on the chicken still fatty, it is a clear indication that this person who cooked my order was in a rush and didn't execute the meal properly. A quote from Gordon Ramsey would be, "What were you thinking you donut?!" I have had the Lompoc locations wings and they were much better. I won't be going back to the Santa Maria location again. read more

I have had this in the past. However, I ordered so wings and 4 tenders that took about an hour and 45 minutes. Only a girl is nice about it and the rest of the folks are in a bad mood. Half of the staff seems to be standing around. If everybody is to be focus on doing what they are supposed to do. 10 wings would not take over 105 minutes to have them ready. Perhaps prioritizing? I am not sure why there is such delay, but, management needs to have a sit down with them. read more

I love their service, they are very helpful. I would highly recommend due to their ability to get the food tasting gucci.

I order online and got there punctual ,still needed to wait 15min extra !! The food is good but the service is so bad !! I only saw two people working their @&$& meanwhile the other 3 calling them selfs fool and staring at the clock to go have lunch !! read more

Slooooooooooooow service. I get it, it's busy on Saturday night but telling me 30 minutes wait for wings but it actually took 55 minutes. Skip this place! read more

Put an online order in for pick up at 5:00 came in food wasn't ready... told us 10 mins till it was ready, only for us to continually wait another 30 mins for Luke warm food.. don't know who the managers are of this place but seems like they need better structure because out of all the employees working looked like only two were doing anything productive. read more

Food was delicious BUT service was horrible. I ordered food to be ready at a certain time and had to wait an extra 30 minutes, along with about 6 other people. I understand they were busy, but the food prep team was moving so slowly and they were taking a long time to complete their tickets. The cashiers were not handling time complaints and concerns well. No apology or even acknowledgement of how long we were all waiting. With a sense of urgency and responsibility to the customer, I think they can become the place I used to love again. read more

The food is good but its no worth the stress. You order by phone for with the purpose of no waiting in line for an hour, than you make a order to be picked up in one hour and a half and when you get there they tell you you have to wait 15 minutes for the order 3 times!!! Yep I waited 40 minutes to pick up my order that was made one hour and a half before. When I get my order it was not what I ordered. ( I didn't even bother to call back). Seriously customer service is horrible. It would be so nice if it was different. Unfortunately it sucks! read more

Came here for first time only to be told it would be 1-1/2 HOURS to pick up and told with an attitude. For little wings... ridicules. Now I see why reviews are bad. Never again. read more

Love your wings so much that after a long weekend and a 4hr drive, you were the first thing on my mind as far as what was for dinner. I was excited to see that the website said my order would be ready in in 21-26 minutes because the wait it usually closer to an hour. SCORE!! I place my order, get confirmation, drive to the restaurant and BOOM!!! CLOSED!!! WTF?! Why did the website take my order AND MY MONEY?!?! SO DISAPPOINTED! Now what? Am I going to have to take time out of my day tomorrow to make sure I get a refund? So not cool Wingstop! Now I have to settle for your competition that costs twice as much and aren't as good. Thanks a lot. read more

Normally, I don't have a problem coming to Wing Stop. Food comes out quick and hot. The reason I gave 3 stars is because of the service (I would've given it 2 stars but the wings saved them). I called to place an order for pick up and was immediately placed on hold which I don't have a problem waiting a minute or two. That is, I have no problem if the phone would ever get picked up again. I was left on hold he entire drive over to Wing Stop. When I walked in, the place was empty except for one table of 2 people. A word of advice, if you put someone on hold, try not to forget about them. Wing Stop would be so much more pleasant if I at least got a smile when I walked in, not a look that translates to "what to do you want, hurry up and order, and get out." Don't look so annoyed! I still love the food here, but the customer service needs an overhaul. read more

A pretty standard Wingstop that didn't deliver on a few things. 1. Forgot to give us our family pack order of veggies. By the time we opened the bag to see we were already at the Drive-In Theater and couldn't do anything about it. Called and really nothing was offered for our inconvienence. 2. Asked for 3 Ranch and 3 Bleu Cheese and got all ranch - uh! 3. Sloooooooooow. Really slow. read more

Well, I just love wing stop!!! The wings are always crispy yet moist. I've tried all their flavors and my most favorite is garlic parmesan. I am a little upset that they removed their baked beans, LOVED them. They now have that cajun corn, they have a nice kick to them. Fries I order extra crispy with extra seasoning, that brown sugar makes it to die for!! The rolls are light and airy. I have not tried any other sides so I can not comment on those. This store itself is usually pretty great. Workers are always polite and smiling. Time taking your order is quick but waiting for food is usually the minimum of 15 minutes. Which is okay, my food is fresh!! Today their coke station and restroom was pretty dirty, it might have been the large group that was dining there. The only downside here is the restaurant is way to small for how busy they are. Work on expanding so you don't have customers leaving due to no seating! read more

See all

Worst Wingstop I've ever been to. I love Wingstop. Their food is great. We definitely like them better then B-Dubs, but the problem with this Wingstop is the staff. The workers are absolutely horrible. They are lazy and unhelpful. If you're ordering on the weekend expect at least an hour and a half wait. If you place an order on the app I can guarantee it will not be ready at your selected time. You'll have to wait an extra 15+ minutes. These people act like they've never had a job before and have no idea what they are doing. They constantly mess up our order and the food takes so long in the first place you don't want to wait around for them to fix it. Please get a good manager to whip this place into shape. Until then all my business will be going to Buffalo Wild Wings. read more

I wish I could give less stars. I ordered through the app thinking it would be faster, but boy, I was wrong. I knew that this place is usually busy so I ordered an hour in advance. Came to pick up and have been waiting an additional half hour. As I'm writing this, I am still waiting.... I would avoid coming here because the wait is ridiculous for even ordering in advance.... Get more people on the schedule to work weekends, because this is unfathomable! read more

SO.. every time I call I get cut off... put on hold by or hung up on... Was so excited when BW's came into town.. but it's not the same!! I truly HATE ORDERING FROM YOU!!! Sorry.. today.. on hold for 15 mins... when they answered... we shall talk tomorrow!!!! NOT GOOD read more

I tried calling and going online for food the past two days at dinner time. 6pm. They leave the phone off of the hook. I try to order online and it says they are closed. I go to the store to order and there's a line out the door. I ask why are they so busy? I was told they really are not that busy. It's the slow service and lack of management here. There is no need to take the phone off the hook and stop taking orders throwing good money away because you cannot keep up with frying some wings. This place needs a brand new manager because that's where it all starts. This is every day because I've read all the reviews and they said they love the wings but hate going here because it takes one to two hours to get your food. Wings? The owner needs to step up before they lose a lot of business. I cannot believe you stop taking orders and throw money away because you cannot keep up. read more

Wingstop is now a publicly traded company for a reason - the wings are good, really good! The bone-ins especially are plump, juicy, and flavorful. Unfortunately this location has not been consistent in the freshness of its wings. They were quite "weak sauce" during my last visit, a Saturday in the early evening. The wings came out warm and a little dry, not appetizing. I had the mango habanero and the original hot sauces. I would only ever get the original flavor again. My two companions agreed it is the best flavor. For $15 I recommend splitting the combination of two wing flavors with two large drinks and an order of fries. It feeds two to three people. I like that four flavors of Gold Peak iced tea are an option here so it's not just soda. Also, the Wingstop fries are so satisfying, better than the wings, because they have some of the potato skin on the sticks, lending to more crunch on the outside, while still being soft on the inside... They even have a lil sugar sprinkled with the salt. It's a winning combination that constitutes one of my favorite fries out there. I have eaten at this location only twice so it's been excellent once and mediocre once, hence the 3 stars. read more

Orders are never ready when they're suppose to be so you go to pickup and end up waiting 30+ minutes. Online ordering doesn't always work and their phone line give a busy tone. Really annoying trying to order from them. read more

I've been here twice in two months. The first time I ordered online, waited 15 minutes past quote time, and arrived to find out my order had not been started. Got no apology, paid full price, and at the very end the manager said" I'll put something under your phone number to hook you up" At this time I submitted an online complaint,which also received no response. Today I'm here now, that something the manager promised was $1.67,10%off my order. 0 apologies, 0 friendly service,and 0 chance I will ever return. read more

Wingstop - I don't feel like a loyal fan - Chicken Wings Near Me - Santa Maria, California

Wings: Delicious!!! Service: Mediocre Wait time: SLOWEST IN HISTORY The food is awesome but the wait time is notoriously slow at this particular location. Average wait time when it's slow is 45 minutes and well over an hour when busy. I decided to order online instead of my usual walk-in order and it said the order would be ready by 8:24pm. It wasn't ready until 9:08pm., 44 minutes after they said it would. This is ridiculous. If the wings weren't so darn good I'd never come here again. read more

I love wing stop one of my favorite places to pick up food on my home from work! Long wait for the food but if you order online or over the phone it's a easy pick up. But it's Worth the wait if you don't order before. They always have friendly workers. read more

Called to place an order. This is what Juan told me: we are not accepting phone orders at this time. You have to order online, however our online service will be down for 15 min until our cooks catch up. The only way to currently order is door dash. REALLY? So get more cooks, where is mgmt? Where are the owners? Boooo read more

Called in a carry out order. They said an hour and a half. For some reason i thought wing-stop was worth that kind of wait. So when i went in, i assumed they would be slammed. Saw an employee on their break, talking to another employee. 2 ppl at the counter, and one in the kitchen. Only 2 customers there for pick up (their orders were not ready). It was what you would call, not busy at all. At 6:45pm on a Sunday night. I do not know how long my food was sitting there, but i did get food poisoning. So i waited an hour n a half not for my food to be ready, but for my food to become contaminated. Zero-star experience. read more

They always give me my order right and the cashiers are always polite! Only thing is there timing I always order 1 hr ahead :)

Andrea was an awesome server, but the small girl with glasses was super rude! Andrea kept apologizing for the other girl mistakes! Andrea was super awesome and made our bad experience turn into a good one! read more

Been there done that, all in all we enjoyed our wings... plenty to take home and have w salad for another meal. Too much sauce and fixins fir my taste on the loaded potatoes... not sure why the low stars on other reviews.. wings are wings not much to screw up. Service was acceptable if not pretty good. read more

Have had decent experiences previously with Wing Stop. However, was very annoyed to wait approximately 35 minutes for a very basic order today, with three other people who ordered after me being served in one third the time that my order took. After 21 minutes, one of the employees asked me for my name, checked the ticket, which was still hanging in front of the grill, and told me it would just be 2 to 3 more minutes. I waited another 15 minutes beyond the point when the employee asked my name before they had the order ready. When they finally called my name to hand me my order, they never apologized for the delay. The store was not busy at all. There was no reason for this delay or for the lack of apology. I noticed they had a sign up requesting people to give them 5 stars on Yelp, yet they are apparently not concerned when they make a mistake that results in a significant delay for the patron. It's alright though, there are plenty of new restaurants opening up in the area that I'm sure would enjoy my frequent business. read more

Don't waste your time even ordering food. They take forever and don't have a good system so that really makes an 45 minute order turn into an hour and a half wait. Complete with attitude and all. I get that to go places are busy but that's a good reason to ensure a good flow. Obviously these workers are frustrated, the work flows sucks. as for the food....go across the street to buffalo wild wings. I won't make the mistake of ordering here again. Bye read more

Overall experience was better than expected. "Garlic" fries were very good but waaaaay too much parmesan. But good enough to eat. :) just wish for more garlic. Also, they were kinda bland. Needed more salt or something. Wings: habanero magic- too sweet Original hot: amazing Garlic parmesan: the best, even though it wasn't spicy read more

See all

If I could do 0 stars I would. We placed a large order online, went to pick it up and take it back to work, open it and there's an order missing. I swear every time we get food from this place it's one thing or another. NEVER have I had a smooth experience here. And then when you call to let them know, it's as if they don't believe you didn't get your whole order. It's been this way for a looong time you would think after multiple bad reviews they would do something to step their game up. read more