I've been here twice, the first time my wings were a little over cooked and over seasoned with the lemon pepper. Staff not so friendly. I decided to give it another go last week and wish I hadn't. Side note: It was more out of convenience because I work 5 minutes away. I was amazed at the amount of grease these wings were lying in not to mention the amount of paper towels it took to soak up the crap. Were they over cooked? You bet they were! Were they over seasoned? Without a doubt! Was the gal at the counter not so friendly? You got it! Winner Winner chicken dinner.....just not here folks. This place deserves zero stars. Save your money. Note to staff: clean your tables, watch the grease and try to smile when greeting your customers. But seriously, the grease. UGH! read more

Walked in , noticed two employees Both cashier and cook Food timing was okay But quality of food ? I ordered 10pc combo No magic to it Not to hard to toss everything in the fryer, right ? Well wings not the best but i ate 6 Couldn't do the rest Fries top layer looked good But literally ate about 4 fries when I got down to fries that had been fried for more than one time !! Besides the oil being old . It's pretty slow after an hour of being here which has to do with why their is only two employees(save labor) Well tip Has anyone thought why it's slow ? Must be the service and the food , why people do not come in ! Change that I'm sure people will be satisfied! Did I forget to mention I was craving Wingstop for more than two weeks ? Well not the best experience read more

Wingstop - Chicken Wings Near Me - Santa Clara, California

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i got a chicken sandwhich combo and was mildly dissapointed the soda was also a little flat the fries were soggy too

This is the literal worst experience I have ever had with customer service and with food quality. I came in and was completely ignored while they argued about who would take my order. After they finally took it i waited while i watched many people who ordered after me receive their order before mine. In front of all the customers they argued with eachother, did not wear hair nets, gloves or anything while working with the food. I got my order and came home to see that it was completely wrong. I ordered boneless hot wings and got bone-in drumsticks. Started to eat anyways because I waited long enough and then found hair in my food. I will never come back here again and this location needs completely new staff because everytime ive come has been worse than the last read more

Negative stars if possible. I got charged for an order that the employees cancelled. I made this order online to be delivered. When I called and asked the status, the employees mentioned that someone picked it up. When my delivery driver arrived the employees told them someone else picked it up. When another driver went to pick it up they told that driver the order was cancelled. at least 4 different drivers were assigned to pick up my order. I ended up ordering from another location. But I still got charged for a cancelled order. The store refused to help and you can only email corporate and they have yet to respond about 2 weeks later. What a con read more

this place iss terribleeee!!! three times i have been there and the costumer service sucks so bad! last time they lost my order !! i waited for an hour and i end up going home with no food!! guys dont go there!! they dont wash hands!! they are grabbing their pants and hair all the time, last time there was a guy with a fresh tattoo and he was taking orders and grabbing food and also putting lotion to the tattoo at the same time in front of us! so unprofessional so disgusting! read more

The front of this place is a homeless encampment. My thongs were sticking to the ground. Went inside to order cause online ordering was down for more than an hour and the kid taking the orders didn't know a thing about it. Ordered a crew pack and was told 18-20 mins. At the 25 min mark the kid stated it's going to be another 10 minutes. Well that is why I tried to order online. This specific location has been a poop show for a long time. It's obvious the owners don't give a crap about how the shop is running. I could have ordered from a farther location and received my wings much faster. This place is a waste of time. Save yourself a headache and order and pick up from another location. read more

Always fresh, consistent with pick up time quotes for my call in orders. Staff is nice and this has recently became a go to spot for lunch considering the consistency I've received from this location read more

I really enjoy this location food , very responsible staff Food was amazing Follow the COVID rules very strict Staff members are very friendly read more

Don't know why this place only has 2 stars. People rating this place low stars seem a little extra and expect to be treated like royalty at a fast food chain. Contrary to a lot of reviews in here, the staff is chill. Maybe too chill and it's rubs people the wrong way. Anyways, the food tastes like any other wingstop: amazing:) ( the Louisiana rub at least) The soda was flat and syrupy but I didn't expect much from a soda machine anyways read more

I came in today with the fam for some early dinner and Juan , anna and minor(sorry if I spell it wrong) made it feel like home with the service today and food was bussin bussin ! And even the lady in the back washing dishes had a smile and a great attitude thanks guys read more

I JUST walked out of here. I went to order fries for my son and the cashier Rakesh or Israel, (there were two names in the receipt), blew his nose and then tried to grab my credit card. I asked him if he seriously wasn't going to wash his hands after blowing his nose and going back to work. He looked at me dumbfounded before saying, "Oh, sorry." And then going to wash his hands. He had already touched the keyboard though and the counters. I'm sorry but when you work in food service, go to the bathroom if you need to blow your nose, don't blow it in the area that for us being prepared! I'm so disgusted. Completely unacceptable. If I could give 0 stars I would. The manager should fire that employee. read more

wackkk dont go if you like your wings extra saucy listen to the reviews when they say are dry ass read more

Wingstop - Ordered spicy Korean - Chicken Wings Near Me - Santa Clara, California

Tried to order the Wednesday special on the mobile app to get to the end and see the price was nearly double. Called the store and spoke to the manager who said that the owner of this location doesn't support the specials... 1) why are they listed/available when selecting this store if that's the case? 2) why do they not honor it? 3) how is this not false advertising? read more

The cashiers are friendly and attentive. I get the orders promptly and not have to wait so long.

This wingstop has always been a go to it's close by and the way they prep the wangz is mbaaaaaap!

I come here after work sometimes to pick up a big bag of chicken wings and super unhealthy fries for the family. I always get sauce on the side, to please my youngest kid. Be sure to make sure your sauces are in the bag before you leave! They're easy for the employees to forget. I haven't had a bad experience with their customer service before, and their food is always pretty good. Sometimes they're just OK, sometimes they're better than great. We are a simple family, easy to make happy. The counter can be kind of hectic/messy, but don't be afraid to ask for your misplaced sauces/or straws if they've run out. they're kind and will help you. read more

Shout out to the cooks! The wings are FIRE and cooked to perfection! Also shout out to the lady working cashier during the weekend specifically night shift. It was literally only her and one cook on a busy Saturday night! The place was getting a lot of walk ins and door dash orders. These two employees alone handled the whole place. Wingstop, you need to do better and give your employees a raise for taking on the workload that should've been split among 5 people. What you are doing is called EXPLOITATION and it makes you look like a crusty musty bitch. DO better and offer more than $17 an hour to people who give up weekends with their family to work for your company. They deserve to a living wage and not your crumbs. read more

Wings were good. Nice crispy and hot but the fries tasted old. They were soggy and cold. The customer service was just ok. Girl at front counter was dry not very friendly or welcoming. read more

the manager should be fired this location was under staffed and backed up on orders and on top of that got my order wrong three times . smh never again . read more

Doordash delivery. Rib/brisket combo: Only 2 ribs, where one had almost no meat; meat was very tough; brisket was ok; sauce was generic. Wings: way overcooked; spicy as requested. Tater tots were ok. read more

They never pick up the phone here. I really don't understand. Like I get when your busy. But all the time ?????? Come on.

This place has pretty slow service & wait times. Maybe, its just depends whos working at night? I waited over 15-20 mins for just 10 boneless wings on a tuesday. read more

They keep it clean and don't mess up the order here. I order on phone and come in person. They let me know when my food is coming and pay attention to me. read more

Logan was the man! Awesome customer service I've. My wife is pregnant and was overwhelmed. He helped us and made it an easier experience. Give this man a raise. Keep up the good work. Will definitely be back! read more

Horrible you need better cashiers we went there today April 21 9 pm the chubby cashier will make u loose business he has no way to speak to costumers if he was having a bad day take that somewhere else and don't treat costumers like a piece of garbage don't recommend this place get rid of people that will make I loose money read more

Reading yelp made us hesitant to order from this wing stop location. But laziness and shorter drive won over the Coleman location. No worries - ordered 20 pc lemon pepper single classic wings. So good, crispy on the outside juicy on the inside. Very flavorful. The phone order taker was efficient and clear. We will definitely order from here again. read more

This place is a joke. They haven't answered their phones twice in 2 weeks, and if they do, it seems like either they answer and hang up, or say to call back in 10 minutes, they have a crises going on, and all I wanted to know is if the soda machine is working, because 90% of the time it isn't, and I get my money back and walk out. So I've marked this place off my list for good! read more

This Wingstop is only a few minutes from home so I decided to give them a try. I ordered the Lemon Pepper wings well done. They were very tasty and crispy. I would've given 5 stars except the larger pieces of wings tasted funny. So next time I'll have to request for smaller pieces which is the opposite of what most people want. read more

For lunch today I gave Wingstop a chance at redemption. There was a time when my frustration with them ran so deep I never thought I would see this day, but here it is, and Wingstop is A-OK in my book again. This week has been bad for me, but I have tried to keep a good attitude and do the positive things that make me feel better: waking up earlier to hit the gym harder; eating lots of Pho (3 times so far this week); more sleep. None of this is working. So today I tried to unburden myself by forgiving an old grudge. I gave Wingstop another chance. I used to be a regular at this Wingstop. I'm not gonna whine about what happened back then. It involved an overlooked online order and some really bad customer service in the aftermath. Today was much better. I forgot to order extra crispy fries, so mine were soggy, my bad. The wings were fresh and tasty. I had Mango Habanero and Original Hot. The girl who took my order was a sweetheart. Good service matters. She knows this. So Wingstop is back. Redemption. Why do I always think of the Bob Marley song when I say this word, "Old pirates yes they rob I, sold I to the merchant ships....." Oh that reminds me, I haven't played my guitar this week, I'll go home and see if that gets me out of this funk...."won't you help to sing, these songs of freedom, cause all I ever have, redemption songs, redemption songs." read more

I had to wait 40+ minutes for a single order of 7 chicken tenders... which is total bull because my friend who ordered his chicken wings AFTER me received his order 30 minutes before mine. My friend felt bad so he asked the worker in the front about the status of my chicken tenders. They said it would be ready in 10 minutes... 10 MINUTES?! FFS all u need to do is take 7 pieces of frozen chicken out of the freezer and deep fry it... It's not rocket science. Nevertheless I waited and waited. Eventually I got fed up and went over to ask the cashier for a second time to speed up my order. She gave zero fks~ and said it will be ready soon without actually checking up on anything... Back of the kitchen looked dysfunctional. 3 employees went on breaks during peak business hours (their uniforms looked filthy) I saw 2 other workers playing with their phones while 5 other disgruntled customers along with me stood and watched them do nothing. Whoever is managing this place must go by the name of MIA because management is NONEXISTENT here. Wingstop, I know you can do better. Please do the community a favor and save your franchise by training the staff better. read more

Holy mother of bad wing experiences. This is a tale of why you should always read yelp reviews prior to walking into a new place. So here I was... looking at a great condo that I was about to rent. I loved it, the kids loved it... The damn dog even loved it. The traffic in the area sucked big time. How bad is "big time!." you ask. Well, it wasnt anywhere close to as bad as the service and wings at this wingstop. I hope you've read all the other reviews. This place sucks. Outside of a few outliers, ALL the reviews said this place had the worst service ever. Had I read that, I would have known. I would have known and steered clear of this place. I wonder if the sushi place across the street is any better? WAIT. A kick to the groin from an angry goat followed by a stripper digging her 7 inch crystal clear heels into your sack would have been better. It sucked that bad. At least the stripper would be covered in guilt and shame. Something fun to watch... and you'd be supporting a single mother trying to put herself through med school. What did I order you ask? Did I order 2000 wings in all the flavors and with gluten free unicorn horn powdered on top? No... No I did not. What I did order was: 1 order of 10 pieces with a single sauce flavoring. 1 order of 6 pieces with NO flavoring - Meaning. All they had to do was throw some frozen wings into oil and fry those mutha's up. Not hard! Right? 1 order of 6 pieces in 1 sauce. 3 orders of fries. We didnt even order any extra sauces. We all know how hard it is to pump some sauce from a fifty gallon drum into a single service cup. YUP! Very difficult! How many people were in the restaurant (sic) you may ask. Was the whole defensive line of the raiders, and the niners in at the same time.... Were they have a brawl. Was the restaurant so packed that it was a danger to cook and work with boiling oil. Alas, the answer is NO! There were less than a dozen people. Half of which were already eating. It worries me how long they had to wait for their wings. After 30 minutes. Yes. Thirty minutes of waiting. The same amount of time that the french laundry makes you wait for an $800 per plate, 12 course dinner, I decided to ask WTF? Really. WTF? Where are my wings. Fifteen minutes later.... maybe i'm exaggerating. 10 minutes later.... For a grand total of 40 minutes. Our wings came out. So at 40 minutes of waiting... I really was expecting these wings to be better than unicorn veal. Better than winning that damn 1.5B dollar Powerball jackpot. Which I didnt BTW. What we got instead was: Wings so mediocre that they stood up to the test of NOTHING. It was bland. It was just.... just.... a few pieces of fried chicken with some crappy sauce. Some of them were luke warm (like my general disposition towards wingstop) and none of them were amazing. The lemon pepper had no lemon or pepper flavor. I could have done it better with a dirty wedge from the soda machine and a McDonalds pepper packet. The teriyake... ordered by my French Laundry loving 7 year old daughter (I kid you not. Actually I do) was so bad that she refused to eat them. They tasted like splenda and, again, a McDonalds nugget dip sauce mixed... mixed quite poorly. Actually forget that. The McDonalds sauces are better. I'll order those again. WingStop wings. NOT SO FREAKING MUCH!!!! Garlic Parmesan. YOU HAVE GOT TO BE KIDDING! So... I guess Im glad that I didnt get that condo. Knowing this wingstop was a 4 minute walk away would have infuriated me to the point of doing something illegal. The kids and dog would have been left to fend for themselves. I recommend the sushi place across the street. I didnt eat there, but nothing can be worse than this wingstop. read more

Best Wingstop I've been to, been going here for years!! Great and fast service! I usually go here because it's close but now I go here for the overall good quality service. read more

Last time o use this place. It's gone to hell since an OBVIOUS ownership change. I was a frequent customer back when. The cashier straight up called me "sir" upon walking in. I looked right at her and said "I am a woman thank you" told her my name. And she said "sorry sir" Again like WTF!? Last time at this location. It's out of the way anyhow. read more

I wanted to give wingstop the benefit of the doubt since they've been good to me in the past, but this might just be the nail in the coffin for me. I placed two orders over the phone, one with parmesan boneless wings and the other with original BBQ and one order of fries. I arrived there like 20 minutes later and my food still wasn't ready to go. I waited another five minutes or so before I got my food, payed, and left. I made a big mistake by not checking my order because when I got home I opened the bag to find not one, not two, but three orders of fries and only one box of mixed parmesan/BBQ wings. I know I should have checked before leaving, but come on... I don't ever remember wingstop service being that bad so it might just be this location. Still, I can't recommend you order from here or at the very least make sure you double check your order! read more

This wingstop absolutely sucks. Continue to come to this one because it's close to my house but the service sucks it's like there all high and work super slow. *I called to place a order over the phone, was put on hold for 10 minutes then they pick up the phone and left it on so I heard everyone else ordering but no one ever took my order so I just drove there. *The soda machine is always down. I will drive 3 more miles just to go to another location from now on. read more

So mad that I'm writing this as we are leaving. We ordered wings online. When we got there we waited another 40 min. The cashier kept telling us our order was next....yeah the next one after five more orders came out Would have been nice if they even apologized. Do yourself a favor and go to 99 chicken across the street or Buffalo Wild Wings. Thanks for making us late. read more

They haven't failed me since. I avoid calling in a order since it's never really done in 15 min. It tends to get busy during lunch hours and on the weekends. read more

Wingstop - Chicken Wings Near Me - Santa Clara, California

I don't know where to start with this place, I guess I'll start with the staff. The staff are very rude and unprofessional. They mess around in the back and you can hear them cussing and talking about girls and the last time they chilled. It's cool if you want to talk about that but do it somewhere else, not when you're working and my kids are there. The last few times I've been there, the chicken has been almost miniature compared to other wingstops. That's not that's staffs fault though, that's the owner/management fault and the fact they hire employees like that doesn't surprise me that they skimp out on the quality of chicken. They obviously are not worried about customer service. They take their precious time with the orders as well. Orders that normally take 15-20 take 30-45 minutes since they waste time flirting with customers and talking to each other. Stay away from this place if you can. Unless you're really desperate for chicken wings and don't mind terrible times and service. read more

YIKES!! That's all I can really say about this location. There was no functionality or real leadership. There were multiple orders (including mine) that were placed online WELL in advance that were not ready in the time that was requested and posted (again including mine). After I paid for my order, they then somehow LOST the order request? How is that even possible?! When the cashier tried to make it right by resubmitting my order and having it put in front of the other orders (I have been waiting 30mins longer than my preorder expected time at this point) the cook clearly said to her "NO! You can't put his order ahead, he has to wait like everyone else" she explained to him the situation and again his response was "that's too bad, not my problem he has to wait. Sucks for them..." It wasn't until the manager came back that he started my order (which she left to get a catsup pump). There was no empathy. No attempt to make my wait easier. AND on top of all of that. The flavors were wrong. I truly hope that someone at corporate sees this review because someone really needs to go in there and correct the status of this place. VERY DISAPPOINTED. read more