I genuinely only wanted to write this review for the worker Joshua. He was so kind and helpful, giving us suggestions and was patient during our ordering process. He is just so kind and his kindness made my day even if it was just from ordering some wingstop. read more

Wingstop - Louisiana Voodoo Fries - Chicken Wings Near Me - Santa Clara, California

Parking situations sucks but the AC is top tier!! And being that it was a scorcher kinda day, running AC is all that really matters. Came here to have dinner with my family of 3. Located in a small sized strip, the limited parking gets filled up quickly. It took us a few times cycling around before squeezing into an open spot that was tighter than i would have wanted. No lie, beggars cant be choosers. Upon entering you are hit with the relief of cold AC blasting. Management here aren't stingy and for that, this particular Wingstop automatically gets bonus points. Dinner consisted of 40pc Group Pack. This includes 40 boneless or classic bone-in wings, large fries, 2 orders of veggie sticks, and 4 dips. Flavors selected: Original Hot, Hot Honey Rub, Lemon Pepper, Plain [naked] wings. Food took a bit of time to come out but that is always expected when it comes to WS. Food is always made fresh to accommodate each order and always comes out piping hot. Chicken was cooked perfectly and was very moist. Fries tasted great with their very distinct seasoning provided and the veggie sticks are top tier when it comes to freshness and quality. Extra points because the bleu cheese dip here has large clumps of bleu cheese- they don't skimp on ingredients here. 5/5 stars. We initially wanted to hit up a BWW but ended up here and I couldn't be happier. Seating is plentiful, the eatery is clean, food is amazing, and the staff isn't too bad either- what more could you ask for?? read more

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This is actually a busy small place :) always prepare to wait at least 20 minutes! The service is good, friendly and they try to do as fast as they could. Awesome team work! Wingstop is always my kids' favorite wings. But the corns sometimes over seasoning. read more

Wingstop - Chicken Wings Near Me - Santa Clara, California

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I always have a good time at this wingstop. It does take awhile but I go next door for boba or the Petco. The garlic parm wings are the best flavor. read more

Wingstop - Chicken Wings Near Me - Santa Clara, California

WORST WINGSTOP EVER!!!! I order a 5 piece meal and only received 3 and to top it off they forgot my dressing!! What kind a of business is being ran at this spot? Waste of money and gas I wouldn't recommend!!! read more

Went with my husband to get some wings for the super bowl. The wings were not good at all. Can't tell what flavor it is , the wings look like it wasn't cook enough, and is dried looking. Wasn't not good at all. They were rushing cause of the super bowl. Not ever going there again. read more

WingStop is a popular fast food chain to get a quick meal. The name says it all. This particular location is excellent. I enjoy visiting this store for a quick lunch of my favorite wings, original hot, and lemon pepper. I don't care for the fries, so I usually order the celery and carrot sticks with my combo. The service here is always swift and friendly, which makes the experience worth the visit. The store is well kept and clean. There are plenty of tables for dining in. read more

Alex, the cashier was so help full during such a busy Sunday and his crew was so organized, especially his associate manor, I'm not sure if it's spelled like that but he was able to help me resolve my online issue. read more

Wingstop had a T-Mobile Tuesday deal today that was supposed to last for a whole week but on first day they pulled it due to being so popular. Are their marketing department that inept? Do they understand what they are doing? "Description: T-Mobile Customers - This offer was so popular that we have Sold Out. We hope to see you again soon!" What do you mean sold out? The $9.99 wings are still available, so you're not sold out. Sold out on a promo code? That's some marketing 3d chess at expert level. read more

Wingstop - Chicken Wings Near Me - Santa Clara, California

IF I COULD GIVE 0 STARS I WOULD Horrible customer service the black guy and Mexican girl working Monday night 9pm I came in to pick up my online order and I asked to speak to a manager because this store actually took my money & I never got my food in the past but I really didn't have to tell the employees that (they can't help with this problem so there's really no point in telling them ) I told them , I'd really like to speak to a manager & the manager wasn't in . The manager wasn't in the last time either , so I asked them "when IS the manager in?" they started talking to each other and laughing looking at me & laughing He goes to the back to finish preparing my order and the lady in the back is pointing straight at me & laughing He comes back with my order & I told him "I'd like a honey mustard" . He then proceeds to tell me the order says ranch... I then told him "well I want a honey mustard" . I pushed the bag back to him so he can fix it & he says "can you take it out" ummm.. excuse me ? This is his job and he's looking at me up and down very annoyed . HORRIBLE HORRIBLE SERVICE & THEY ENDED UP GETTING MY ORDER WRONG ! + there's literally no sauce on these wings . Just pay the extra fee for delivery it's not worth the attitude from the whole staff 0 stars for this location . read more

Wingstop - Got my order wrong and had to deal with horrible customer service - Chicken Wings Near Me - Santa Clara, California

I love Wingstop but This is the second time they get my order wrong from this location. They have me boneless when I asked for classic and I asked for extra seasoning and it was drier then turkey. Disappointed but I always get wingstop read more

A piece of my boneless wing is literally just bread? Tried to chew it 2 times just to be sure but it's really just a piece of bread? read more

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Wait was not too long (hello they have to cook it still; don't be impatient). Polite, thorough and very good customer service. Thank you 2:30pm Sunday shift. read more

There's really not much to expect in a fast food like wings stop but this one is near my home so for 20 mins wait, 10 pcs combo at $20+ is my quick fix dinner. So there's corn alternative but i don't recommend coz it tastes old . This location has a very quick change of staff so it's a hit or miss really. Today my order had no wings. It was all drumstick that was hard , seriously. But then again, it's a hit or miss so dare to try. read more

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DO NOT ORDER DELIVERY! I ordered here a couple times and both times something from my order was missing. The most recent time, I ordered delivery and was missing a box of wings and fries. I called the store to help me with this and the store had told me I needed to come into the store to get help. Why would I order delivery and be asked to come into the store to make up for their mistake? I had already paid all the delivery fees and tips. Terrible experience and no accountability for mistakes. read more

This Wingstop used to be on point last year. I don't know what happened in the past few months, but it has consistently gone downhill. I see new faces in the store. I don't know if they changed management, but I used to love this location!!! For the past five months, it has consistently gone downhill with an overcooked hard wings under sauced, and the fries seem warmed up, with a very little seasoning. I definitely won't be going back and not to mention. They raise their prices as prices go up in fast food quality goes down!!! # No More Wing-stop # waste of Money!!!! read more

So rude service even on their Monday and Tuesday wings .80 cents sale ! They claim that it can't be 5 or 10 wings! In order to get wings for that days I have to get at least 20 minimum and the worst part is that it doesn't even mention it in their advertisement! So rude customer service and no courtesy for customers at all ! Definitely not recommending this Wingstop location to anyone! read more

I do not recommend you order delivery from this restaurant. It's happened twice where I order delivery and I do not receive my order and the first time I was not given a refund. I called and spoke to 3 individuals, given the managers number and no response since. Please just pick up the order and even then I would call to make sure they received the order. They don't answer the phone either. Another location told me that their lines were down. Driver did not call. But at least I got this. read more

Wingstop - Chicken Wings Near Me - Santa Clara, California

Ordered some classic wings from this place, flavor was supposed to be the new "hot honey rub" after it getting delivered my order looked like this! Looks like some plain wings with oil in the bottom! SMH Also orded some cheese fries and ended with some plain fries. Think twice about ordering here! read more

Wingstop - Chicken Wings Near Me - Santa Clara, California

I honestly don't know where to begin with how awful my experience at Wingstop was. First off, the service was incredibly slow. I placed my order online ahead of time, expecting it to be ready when I arrived, but I had to wait an additional 20 minutes after my scheduled pick-up time. When I finally got my food, they made a mistake with my order -- I specifically asked for extra ranch with my wings, and there was none. Instead of owning up to the mistake, the staff had the audacity to blame me for not asking for the ranch "properly" when I had written it clearly in the notes. On top of that, when I asked for a solution, the staff didn't seem to care at all. They didn't offer to correct the order, and acted as if I was inconveniencing them. At that point, I was done. It's disappointing that Wingstop couldn't handle a simple order properly, let alone take responsibility for their errors. I won't be coming back. The host name was Valery, she is very rude. read more

Was extremely disappointed with just about every aspect of this visit on a Thursday night at 10pm. There wasn't a line when I got in but the order took around half an hour and the majority of it wasn't close to being right. Asked for two order of fries well done and they came out pretty soggy without any crispness to them. Asked for traditional bone-in wings and received boneless wings. They got the mango habanero chicken strips correct but this was the only thing. Also, the drink foundation was out of Coca-Cola, which happens of course but the nozzle hadn't been cleaned off anytime recently and was spraying soda all over the place. And lastly, the customer service was straight up horrible. The person at the counter was watching TV while he was taking the order and not paying attention at all -- most likely why the order wasn't correct and the nonchalant front counter was less than mediocre. Prob won't go back to this Wing*Stop read more

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I don't understand why this place gets so many negative reviews. I love coming here for wings ever since (I believe) the new owner took over. The new employees are a lot nicer and friendlier; they always asked me if there's anything else I need for my orders. Yes, the orders take a while to make; average at 20min after I place the orders. However, it's made to order and they have many online/take-out orders as well. I always order my wings Lemon Paper and Plain, flats only (pay extra). They always came out as perfectly cooked; my orders were never over or under cooked. I ordered mine to-go most of the time, but I do eat there from time to time as well. The only thing I would complain about is the cleanliness; it's not overly dirty, but they could use a bit more cleaning or just keeping their tables cleaned at all time. Hence, the one star off here. Overall, I do like this location. read more

I ordered online for pickup and the food was ready at the promised time. Everything was hot and fresh out of the fryers. I honestly can't complain, so I'm not sure why this location isn't rated better. In terms of the food, if you're a Wingstop newbie, Lemon pepper is my favorite. I usually order the Original Hot too. The fries are thick and potatoey with the skin left on. read more

Utterly disappointed that this is the closest wingstop in the area. Each time I've come here I've gotten less than acceptable service. Today, for example, upon entering, I literally stood at the counter for 10 minutes before being acknowledged. I know this because I received a call at 6:40 when I arrived and it was 6:50 when someone approached the counter. By that time, 5 others had lined up behind me. While we were all standing there, an employee walked back and fourth in front of us and never made eye contact or said a single thing to anyone. At the very least, it's good practice to greet customers with a smile and reassure them "we will be right with you." When I was finally approached by someone at the counter, he was very irritable and not pleasant to talk to. I waited long enough in line that I decided to put in my order online rather than ask someone behind the counter to do it because I wasn't sure how long it would take for someone to actually greet me. I tried to give this place additional chances before leaving a negative review but nothing has changed and maybe this is the wake up call the establishment needs. Maybe even corporate. Outside is always a dump and the trash cans are overflowing. See photos attached. This might be more of a plaza issue, but an eye sore for customers to have to walk past upon entering the building. read more

Wingstop - Chicken Wings Near Me - Santa Clara, California

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This Wingstop looks so small, you wouldn't think that it offers indoor seating. Yet it does. On top of that, it offers pretty respectable service, even to those who ordered ahead via the mobile app. We all ordered ahead and got our orders within about 20 minutes as the app told us, so they were doing pretty good on time. Do note, however, that we came at a good time on a Monday evening as opposed to some other times when I know the wait time becomes a bit ridiculous. Onto the items: - Fries with parmesan seasoning: I would highly recommend that people get fries with either the parmesan or the cajun seasoning. They just taste so good. - Wings: For my boneless wings this time, I got Lemon Pepper and Garlic Parmesan. I'm not sure why there's so much grease that comes with the Lemon Pepper, but these wings were great. They don't skimp out on cheese with the Garlic Parmesan wings. Fair warning, these wings do come with quite a bit of salt (more than any other wing place I've been to). - Ranch: Somehow, Wingstop manages to make this dip way better than it already is. I know they make the ranch in-house with a custom set of ingredients, which is why a single regular-sized dip costs around a dollar. Still, I'd say that the ranch is a must to enjoy the wings and fries. The problem that I had here was with the freestyle machine--there were barely any drinks available when we got there at 5 PM. How did that happen? One might guess that they forgot to refill the machine before the day began! We lucked out with the remaining options, although that meant we couldn't have coca-cola this time. read more

Wingstop - Parmesan Fries, Wings (Lemon Pepper left, garlic parmesan right), ranch - Chicken Wings Near Me - Santa Clara, California

My go to Wingstop location always takes just around 20 minutes for however big the order is . I love how they always accommodate any type of requests you might have for your order! read more

The fries here are consistently bad. Literally always soggy. The wings are hit or miss tbh. But this wingstop just isn't on point ever and it's so frustrating . #sad read more

Worst service ever. Made an online order at 5:07 was quoted 20min. Got at the location at 5:30 where a whole bunch of people seemed to be waiting for quite some time. Went to the cashier and let her know my name for my online order to which I was told they're just waiting on fries which was fine. After waiting 10 min an order for Cenna was called to which I walked up because it was similar. Was told it was not under "Genna" didn't asked me what I ordered or anything. The cashier then continued to stand around and randomly "clap" instead of helping people. After multiple people got handed their food after waiting for just fries as well I had to go up and ask where my order was since it was also only waiting on fries and other people were already handed their orders. To which low and behold the "Cenna" order was in fact mine but was now 30min cold. How hard is it to do your job and help customers in the lobby ? I guess it's just asking too much. Thanks so much for the $30 cold food and no apology read more

Service was shit, the food was shit. Staff acts like they have sticks up their ass. Food is also somehow greasy yet overcooked at the same time, definitely need a prayer after eating here. read more

Wish I could give a zero. Ordered for delivery. We ordered cokes and got lemonades. No notice, no call, nothing. Asked for extra ranch and didn't get it. The food was the worst part. Chicken sandwich was dry and plain. Chicken was definitely old chicken they dropped in the fryer again and it turned out super dry and tough. The worst was the corn- they literally dumped the corn straight into the to go container(evident by the puddle of fryer oil in the box) and then topped it off with the Cajun seasoning without even mixing it. It tasted disgusting. First time ordering from this location and will probably be the last :/ read more

Wingstop - All the oil and literally dumped the seasoning on just the top of the corn - Chicken Wings Near Me - Santa Clara, California

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This Wingstop is our favorite! We order for pick-up at least once a week (sometimes more), and orders are always accurate, fresh, and fast. The workers are friendly and always welcoming. A few favorites are BBQ, Mango Habanero, and Lemon pepper - wings, tenders, and boneless. We'd keep coming back for sure! I usually order using the Wingstop app, and they occasionally send surveys with free fries (after filling out the survey). Also, some special offers like free 5 wings a few weeks. read more

We ordered at the counter. The food took a bit to get but boy was it worth it. Piping hot and seasoned to perfection. Each of us even got an extra wing! Fries were really good too. 10/10 read more

I'm not really one to write bad reviews, I understand restaurants have bad days. But my experience here compelled me to write one. TLDR: Cold, poorly seasoned chicken with unplucked feathers. Let's be real. I love Wingstop. I've enjoyed their wings from many different locations in OC, LA, and now South Bay (Cupertino and San Jose). I thought I'd give this location a shot this time. I was the only customer at 2:30PM. It took about 15min to prep a 15 piece order, pretty standard. I started eating as soon as I got home but my chicken was pretty cold and underseasoned - that's a first from Wingstop. Initially I shrugged it off. It could happen. Cold chicken is unpleasant but not horrible. What really pushed me to write this review were all the unplucked feathers I kept finding in my wings. One or two? I'll get over it. But after I plucked out the fourth feather, I looked through my remaining wings and saw even more. I felt so disgusted, I stopped eating immediately and threw the rest away. I don't like wasting food and mind you, this was my first meal of the day so I was hungry. But cold, poorly seasoned chicken with unplucked feathers to boot just killed my appetite completely. I'll keep eating Wingstop, just never from here again. If this was my experience when I'm the only customer, I can't imagine how terrible it'd be when it's actually busy. Took a photo of some of my remaining wings and you can see three huge feather pieces sticking out. From cold wings. Yikes. I gave two stars because 1) I love Wingstop and 2) the employee was quick to greet me and courteous. read more

Wingstop - Chicken Wings Near Me - Santa Clara, California

This location has gone from 1 star to 5 stars! I am telling you that it is safe to COME ON BACK!!! The wings are hot and fresh and prepared to order. The new crew that is back there cooking are a tight team that is happy to make these wings to order. These wings are on point!! Just like when Wingstop first came out and they were always perfect! The guys cooking are really serious ab The best part of my experience was Juan the new manager! This guy is friendly and when he checks on your ticket to give you an estimate it is the real deal. He is also so nice and polite to every single customer. He notices what is going on even when he is attending to customers. A guy tried to cut in front of me and Juan kept the right order because he was aware of his customers. And the kitchen crew obviously respects him for the right reasons because everyone is in good spirits but working really hard behind him. I only know his name because I asked if he was going to be there a while because I will become a regular again. I can't wait to go back. So nice to feel like a valued customers and also get some bomb food. read more

Another business feels the effect of the pandemic. I will never ever come back here again. In fact, this location in particular has made me loose my confidence in any of their other locations since my experience here was so horrendous. They messed up my order. Forgot about the sauces, and when I asked about it, they said "Ooops," and assured me that they were giving me blue cheese. When I got home, they gave me ranch not blue cheese. In the order we got the traditional wings which ended up being dry, and old. The meat tasted stale. I could only get through 3 wings. We also got boneless wings, which ended up being heavily breaded. Fast forward to the morning after, all of my family members were sick, and got food poisoning as a result of whatever was happening with the quality of the food. Unless you have an iron stomach, DO NOT EAT HERE! read more

We order a 50 and asked for Boneless , pick up our got it home and they give Bone-In, we call them up and told the order was incorrect and the person on the phone told not to worry they would redo the order so we back for the second time and they asked us if we brought back the order to them we said no because no one asked us to so they won't replace our order, so my son came back home and i had to call them again to complain and spoke to someone again and they very sorry and the order would be replaced, so we went back for the third time with the same question if we brought the order back word were said and when i said I would give them a bad review with in seconds our order was ready So I will not be going back in this Santa Clara on El Camino again. read more

in all my 43 years I've never experienced the bs I experienced today. I went In with my family & got a young minded female behind the register. I clearly & specifically requested combos. I even repeated my order twice to this girl before she brought up my total. She rang me up & gave me one cup. I asked her for the other 2 cups & she states I only ordered one combo. I said fine- but I want 3 combos. instead of ringing me up- she just kept repeating "but you didn't say that" Yes, I clearly did- I repeated my order plenty of times & after every meal I ordered I included the word COMBO- INSTEAD OF CORRECTING THE ORDER & RINGING ME UP- I'm being told I did not say that. (I would of paid the difference) So i am explaining what i want my order to be but instead- guess what she says again & AGAIN- "but you didnt say that" obviously i was not getting anywhere & just decided to take my business else where before i broke out of character. For the record- i have never delt with a negative experience here at wingstop until today. The thought crossed my mind that she may be new- but this employee has zero experience in customer service. Whether the order was misunderstood- she could have simply corrected the order & we could have moved on. Instead I got a rude confrontational employee. ON ANOTHER NOTE- Wing Stop has the best chicken sandwiches. Too bad I was not able to get one. read more

I door dashed from this location today. Let me just say they messed up bad. First off I paid 30 dollars just for my order, next the food came cold and was the opposite of what I ordered!!! I ordered a 10 piece with voodoo fries and a small drink! I received 4 original tenders with REGULAR FRIES and a large soda. I am mad about this because I ordered this for my lunch! Maybe make sure my order is right before even giving it to my dasher! Love my dasher but shame on wingstop! read more

I've been to this Wingstop a few times and have always had such a bad experience. One time I got sick after eating from here and recently my order was messed up. I ordered online and I was still given the wrong flavor. Also, the fries were mediocre, they honestly tasted like they'd been made a while ago. I asked for extra seasoning, but these fries had hardly any seasoning at all. I honestly am a fan of Wingstop, but this particular Wingstop location ruins it for me sometimes. I do not recommend coming to this Wingstop and would rather drive the extra mile to another location. read more

Awful. We've been here an hour now, waiting for our food on a Fri night. Never coming back. Very poorly run store. Awful. The food was good, when we finally got it. 73 min. But they aren't cutting corners on quality. read more