If you can go to another Wingstop then I would highly suggest going there instead of this location. I chose this store to be my pickup store because I was going to be in the area and wanted to use my T-Mobile Tuesday reward. I got 10 classic wings with lemon pepper and then the reward was getting another 10 wings for free so I did that and chose medium sauce for that one. I also did their 20 for 20 deal on the wings for my brother in law so he got lemon pepper and mild sauce. I chose my pickup time in advance so I was hoping it would be ready at the time I chose. I arrived like 15 minutes early because from my experience, other Wingstop store will have my order already done. I found parking just fine in the public parking location. When I walked inside, the place is very small and already had people waiting. I had to wait in line to tell them I was there for my online order. It wasn't until I told him my name, he printed out the receipt and put it in the kitchen which was already backed up. They also don't serve you in the order of the line, sometimes they'll just help other people who ask them about their order first. My order wasn't ready until 15 minutes after my pickup time. The wings were fine but I was just annoyed that I had to wait longer than I should have. read more

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Wingstop is the go-to for some good wings! My favorite has got to be the Louisiana Rub. Juicy chicken and great seasoning. Despite how busy it was, the cashier was very kind and we picked up our food quickly and easily. Busy ambiance with good service! read more

We ordered Wingstop online on a Friday evening and the wait wasn't too long (about 15 minutes). We went with the Boneless Meal Deal, which included 20 boneless wings in four flavors, large fries, and two dips. The flavors we chose were mild, lemon pepper, and Louisiana rub. The Louisiana rub was my favorite! For dips, we got ranch which was really good! We added veggie sticks for an additional fee. Our order was ready by the time we arrived so it was quick and easy. read more

Wingstop website is very glitch when ordering. My order inadvertently went through twice. Upon pickup I was told I could leave 1 order and be refunded for the 2nd order. I've been getting the run around ever since. I was erroneously told it was already refunded and was told an amount that wasn't even the same as the order amount. I will be taking this up with my bank as well as the corporate office. read more

Me dieron mi orden mal yo pedi las classics y me dieron las q no tienen hueso llame y me Dijeron que tenia q regresar la orden para darme las correctas , en lugar de darme credito , muy mal . read more

This is the worst Wingstop chicken sandwich I ever had you guys need to do better. I ordered the mango habanero chicken sandwich for the first time I never get out of my comfort zone. I always get lemon pepper. I ordered a different sandwich this time and they drowned it. I mean, they drowned it almost like they dunk it in sauce. It is drenched for no reason there was no reason to put that much sauce on. It wasn't crispy at all. It was kind of cold, but not to mention it caused my mouth jalap pain afterwards. It was burning on fire my advice go to the one in Mission Hills. It's nicer and better quality. Never had a problem there at that location. read more

After waiting for our wings, they were not hot, not crispy and barely had sauce. They don't give you any sauce or dip. The wings were not that flavorful either. You're better off with Costco frozen wings or Pizza Hut wings. OMG!!So be sure to ask for your dips and sauces. I will not come here again. read more

Hands down the best wings ever.. Love the crispness to it and love that they ain't stingy with their sauce. I order over the phone Angie was very patient and kind some people just rush you, she gave great customer service.. My order was ready in 25 minutes she gave 30 minutes wait time...They stay busy so I appreciate everyone in there taking out those orders .. read more

Wingstop - Fries extra seasoning - Chicken Wings Near Me - San Fernando, California

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My favorite wingstop. I mainly stop here a few times a week while I uber eats, and they are honestly the most put together, organized, and best staff out of any other restaurant I go to. A lot of uber drivers say they refuse to take wingstop orders because service is so bad + wait times, and I'll admit at other locations, it is, and I'll usually avoid accepting orders at any other wingstop. This is the only wingstop I accept orders for and I'm always so happy to come in. The employees are really organized and even when there's 10+ people waiting the two main guys at the register always remember everyone's name / what they're waiting for they're also just nice and have good customer service. I also notice sometimes when it gets hectic, it can get kinda confusing on who's next for what, and somehow they always catch it and notice who's next or who was waiting first, and tell people who kind of cut to please wait. Which is really nice and considerate, and again it's just the eye for detail + being on top of it. I also eat here frequently because, I unfortunately can't just deliver wingstop and walk in 4-5 times in a night, and then not want wingstop. The food is always perfectly done. A lot of other wingstops will barely season the food and the wings are usually undercooked and like.. soggy/slimy. This location cooks them perfectly and everything's seasoned on point. The only wingstop that's worth it. read more

Always an excessive wait time... don't even bother paying attention to the wait time listed online.

Today I had placed an ordered and it was only 2 fries and 5 wings and it took 50+ minutes??!! I would understand if it was busy but it absolutely was not busy at all which is why it doesn't make sense. I enjoy Wingstop I just won't be ordering at this location ever again!! read more

Las alas estaban hechadas a perder les dije y no me creyeron les dije pruébalas y me dices . Nunca comeré más en este lugar . No quiero afar les Mingus Estrella pero no me da la option . Me trataron mal cuando reclame. read more

Wingstop - Wingstop San Fernando valley - Chicken Wings Near Me - San Fernando, California

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This location ALWAYS manages to mess up my order. The other day I purchased online and asked for light seasoning on my fries, I ended up getting none. My order was supposed to come with ranch, didn't get anything. It's always something with this store. It's disappointing. read more

Not even well done Hardlyy even cooked barley any seasoning and I never ordered a side of oil With my wings wrapper all greasy this is garbage service just called and basically said they can't do anything about it I just rather have my money back at this point read more

Wingstop - Greasy wings undercooked - Chicken Wings Near Me - San Fernando, California

I read the reviews but still decided to give them the benefit of the doubt. Big mistake, first of all why are these sooooo greasy, I get it they're warm right out the oil but come on I know they have that drying rack! Second of all this doesn't look like a tender it's a damm chicken cutlet! Lastly they don't even coat their "tenders" right only one side was cover with the seasoning I chose. read more

While speaking with the manager Jose on 3/1/25 he offered to issue me a refund for the amount of the 40 traditional wings (which was fine as the fries did get eaten) and told me I should see the credit/ refund in my account in 7-10 days. 7-10 days have come and gone and had now tripled and doubled and yet my refund still hasn't made its way to my account. As a "MANAGER" it is your responsibility to handle these type of issues in a timely professional manner. I could never ge read more

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They lost me as a customer in this location today. I had three flavors on the chicken and not one of them had flavor. Habanero, Louisiana, and Bbq.... They seemed busy in the kitchen with orders flying out and maybe rushed the orders out without flavor. The time waiting for the order to come out wasn't bad at all. I think the time was about 17 mins as a walk in. Crew members I saw didn't look presentable. One had his hat on sideways. One kept sneezing and didn't wash his hands. One cleaned their nose but didn't wash their hands. One worker was the only female there and she kept saying shut up and joking around with her co workers at the register. Parking lot is small but people don't stay a long time. Parking on the street is available on the next street over. Another parking lot is much bigger located near the next corner and it's free. The chicken it's self underneath the skin is juicy and cooked well. There are two tables to dine in if you wish and a clean fountain soda area. The restroom door needs a quick paint job. The cashier was friendly attitude. read more

Wingstop - Hit The Spot: Mango Habanero & Lemon Pepper - Chicken Wings Near Me - San Fernando, California

Everytime I order food at this place it is never ready. My husband was picking up food and when he asked why it wasn't ready at the time it says. The kid working there just shrugged his shoulders like he didn't care. Why do these people work here if they can do their job. Lazy! Don't even call out people's names after she puts them on the rack. So lazy these people need to be trained! read more

I enjoy this location a lot and today. Today I placed my order through the app and my order was supposed to be ready at 430z they were 15 minutes late and the employees had no urgency and didn't even apologize. The wings were very salty and weren't good. Very disappointed! read more

Seeing as it is Wingstop my expectations are not sky high. Placed a pick up order from this location even though I usually go to the location on Van Nuys. This one is much closer but their prices are a little higher than the other but this time we were hungry now and getting from here was 20 minutes round trip versus 40 for the other location. Inside was clean, the worker was friendly. Order was correct, everything was great. Only issue is parking can be a bit of a problem which is another reason I usually only go to the Van Nuys location where there is always plenty of parking. read more

I try to give businesses the benefit of the doubt. I decided to return against my better judgement. The employees are really something else. Like their mind cannot comprehend a simple question. I have the cashier arguing with me. I wanted cheese but the online order didn't give me the option. I'm like sir if it gave me that option I would have done it. The cashier look confuse like what I was asking him was this strange request ‍ I was just really annoyed and I'm done. It needs better management and employees. This place is horrible with no redeeming qualities read more

Wingstop - the counter area of a restaurant - Chicken Wings Near Me - San Fernando, California

TWO HOURS OF WAITING FOR NOTHING. I had schedule a order at 2:30 for a pickup at 4. I get there at 4:15 and nothing. I patiently wait until they say my name and 30 minutes go by nothing, I ask again. They'll call my name right? Another 30 minuets and this went on for 2 hours! I ask at 6 if my order will be ready anytime soon and they said no. I understand it's busy and I get it but 2 hours is crazy. I left at that point and asked for a refund on the complicated services of online. I love the food but I don't think I'll come back anytime soon. read more

Wingstop - Time I ordered - Chicken Wings Near Me - San Fernando, California

I placed a takeout order and when I got there, all the handicap parking was taken. I use a walking aid that I am unable to get out of the car unless I have the space of a handicap space. I called the restaurant to ask them if they could walk my online order out to my car, and the manager on duty said no. Even after I gave them the reason. I had to cancel my order. read more

My kids love Wingstop but second time having it and my order was wrong was given the wrong order so had to go back , the place was messy they had ran out of ice for the drinks so not sure if we will be going back to that place read more

Worst customer service! I ordered online for pickup and apparently a few orders were stolen including mine. I get there to pick up my order and no explanation or apology for the inconvenience, the employee just said we're working on your order. While I'm waiting I just see all the employees laughing and goofing around talking about the incident. So unprofessional and irritating. An hour later I finally get my order, still no apology. To make matters worse, once I arrive home my order was incomplete. This location is disrespectful and inconsiderate. I will never be returning here. The workers are all incompetent and have no sense of customer service. read more

I ordered for delivery and made a note to call when they arrived so I can go outside since I live in apartments . Not only did I not get a call my food was left outside my apartment complex gate, it was cold by the time I got to it and my food was incomplete. If I could them 0 stars I would. read more

Wingstop - Food left outside my apartment gate - Chicken Wings Near Me - San Fernando, California

Customer service was ok But the wait super long time. And it's sooo small There is only 4 tables. And don't even bother to come after school is out it's insane here. Wings use to be better specially Cajun not they don't take pride in food. And the parking is beyond pack and one way in one way out. read more

I ordered online and had delivered Wingstop's 6 wing combo and an extra 5 wings, all bone-in. We nixed the sauce and the drink, and supplemented with veggies from our own pantry. This was dinner for my husband and me. The six wings were BBQ, the 5 were Hawaiian. I also ordered a side of extra fries. Cost-wise, this saved me a few bucks. Unfortunately, we were not happy with the food. The wings, although cooked to doneness, didn't have any kind of crisp to them. The skin texture seemed undercooked, though the meat itself was cooked. The BBQ had good flavor, but the Hawaiian was quite lackluster. I ended up getting my personal bottle of BBQ to enhance the underwhelming flavor of the Hawaiian wings. The fries arrived barely warm and were limp and soggy. I ended up putting mine in my toaster oven's air fryer, which did well enough to give them some heat and dry them out a bit. This is our second dealing with Wingstop and it will be our last. I'd much rather order wings from KFC or from one of the dominate chain pizza delivery establishments in San Fernando/Sylmar. My daughter and son-in-law, who live in the Inland Empire, have a Wingstop by them that always provides excellent wings, so I am going to assume that our experience isn't a Wingstop issue but management and its quality control. Since we did not eat in, we cannot review the store's ambiance, but delivery was spot-on, if not a little early, which was perfect. read more

Absolutely love it :) the wait is always worth it the best wings in the valley! The vibe is always chill and they're always so positive:)

It's called wing stop but it looked like I got posole. They didn't even take the time to finish draining all the grease from the chicken. read more

Wingstop - Chicken Wings Near Me - San Fernando, California

Walked in to try and place an order and the cashier ( young teen) literally tells me it's going to be a 1 hr and 30 min wait. Kind of felt like they didn't want to simply take my order, Not cool. read more

Wingstop has amazing food. I've never gotten a bad wing or nothing has been forgotten. Their service is really great too although the wait time can be around 40-60 minutes i say it's worth it not if you are hungry and what food right away. read more

Waited for 2 hr, I placed and order online it said i'd take 30-48 mins. I waited over an hour for my food. When i received my food my wings were burnt fries were cold, and of course they had no ice in the soda machine. read more

Hands down the best wing, now. I went there a few years ago and it always sucked. Today I went and it was busy as F and they got my stuff quick even with an order change. Great job but keep it a nice work environment. Thank you read more

Wings were good. Walked in, ordered 10 individual wings, all flats, half lemon pepper and half buffalo. A side order of veggie sticks and ranch. I waited for my order (to go) and once it was called I grabbed the bag and left (this is where everything went wrong) ... maybe it was my fault for checking the bag before leaving the restaurant but when I arrived at my house and opened the bag, there was NO ranch and NO veggies. I looked at the receipt, and noticed that the young lady behind the counter never charged me for the veggie sticks! The ranch was on the receipt but NOT inside the bag. Now I don't know about everyone else but wings without ranch do not taste the same! ... this will not prevent me from eating here again. I'll just have to check my bag before I leave and not take any chances. read more

Worst service. Ordered from this incompetent place. They got my order wrong refused to refund my money and to deliver my missing items. This is second and last time I will order from this spot again. And general manager is just and unprofessional and the rest of the staff. read more

Horrible customer service!!! I was missing food and they refused to fix my order! The manager was terrible!

We were told our order will be ready in 35 - 40 minutes we ended up having to wait am hour and a half bad customer service

I understand America's Labor Shortage and how many establishments may be low-staffed, so I respect those working. However, the service provided here at this Wingstop was beyond terrible. No customer acknowledgment whatsoever. The customer in front was waiting patiently but began getting annoyed when the employees refused to acknowledge him. Then again, I had the same experience of waiting right in front of the cash register until an employee finally decided to help. I did not mind waiting, I understand the times we are in, but a simple "Hello, we will be right with you" would have been sufficient. Employees looked miserable and were not customer-oriented. read more

I ordered original hot and they don't even look like them? They weren't tossed all the way if that's what they even do. They are dry as fuck. I've been coming to this wing stop since 2018 and it's just not the same quality as it was back then. My fries don't have extra seasoning even though I requested it and my Korean bbq wings are also half assed and not tossed. I won't be coming here to this location anymore. I will be going to another wingstop location with better quality. read more

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