cant complain about delicious wings. i order online and pick it up. no problems no waiting. wings + fries + sports = heaven. never had a bad experience never picked up the wrong order. flavors always on point. what more can i say. wings + burritos at chipotle? combo! read more

First off. It is common sense that if you go into wingstop during lunch time the time is going to bump up to 20 mins. If you see a long line, then why do you proceed to go in?? The best times to go in are after 5 if anything. The wings are not over priced either, you are well and full after eating , and sometimes i have to get a to go box. The workers are very polite and go out of their way to make sure I get my order. REMEMBER ITS THE COOKS WHO MAKE THE FOOD AND ARE RESPONSIBLE FOR THE TIMING OF THE ORDERS, NOT THE CASHIERS. THE CASHIERS JUST WRITE THE TICKET. read more

I love this place! The wings are great and the fires might be even better. You do have to wait for the wings to cook as some reviewers mention as a negative. But I've never waited longer than 15 minutes and all the wings are prepared fresh for each customer. read more

This review comes after a handful of visits to this location. If we don't carefully examine each item we order, it is guaranteed to be wrong. 80 percent of the time it's wrong everytime. Customer service is lacking but thank goodness for those wings. Yumm read more

Where is the owner? You always want to be present on a busy Saturday to make sure restaurant is operating efficiently. The kitchen area was dirty, floors sticky and uncleanliness makes you lose your appetite. Success and to get repeat customers in a food establishment requires cleanliness, professional staff, and owner present. read more

Good food, but I am not happy with this location. I am still trying to get a refund after they mistakenly charged me twice on an order. Apparently it's not as simple as simply swiping my card and getting the money credited back to my account. This has caused a major headache now. The refund process has supposedly been initiated and that has caused my bank to flag this as some sort of fraudulent activity. Now my debit card has been cancelled and I'm four days away from payday and waiting on a new card, all because of a double charge on some chicken wings! :(. I don't want any freebies. I don't want a discount. I just want someone to make this right and give me my money back! read more

I do not understand why this spot has so many bad or average reviews. I have been to 4 OTHER wingstop locations. Each of them serving insanely small and DRY wings. I just picked up EPA's last night...horrible. This San Carlos location has never let me down. I've split a 15 piece combo (all lemon pepper with honey mustard) with my wife before she was even my wife from here and they have had the juiciest, most flavorful classic wings. The fries have to be ordered with extra seasoning from time to time but I love the selection for drinks. Cherry Dr. Pepper, Vanilla Sprite...It's Heaven lol read more

TL;DR: Run Awaaaaaaay! Good: Louisiana style wings were good, tasty without tons of sauce. Meh: Mango Habanero wings were swimming in sticky sweet hot sauce. Bad: Everything else - * Employee attitudes (rude and/or bored) * Old, soggy fries that were put in the bag with other items on top got smushed into a large PotatoZilla glob (Worst. Fries. Ever.) * The "high-tech" soda machine that would not dispense a diet soda ("we're out of supplies for diet") * The guy at the register on Saturday afternoon that yawns right in your face mid-order (srsly dude?) * And the general condition of the place (run down, kinda dirty) The food court at Target is preferable... read more

This would be the third Wing Stop location I'm putting up for review. I've come to the conclusion that my favorite is the lemon pepper strips with a side of potato salad. My friend let me try one of her bbq wings. Eh! Not alot of meat on those things. It seemed a bit overcooked too. When I think of this place, I often cringe at the thought of their prices. My order of the strips (4 of them), salad, and a drink cost me almost $10. Yowza! I like you Wing Stop, I really do. But this isn't something I can commit to on a regular basis. read more

We came here this past weekend because we were craving some chicken wings, we have never been here and everyone we know says they are the best so we figured we'd give them a shot. UGH - I'm not a fan. We ordered the atomic flavor, lemon pepper and garlic parmesan - the atomic flavor was really spicy but I didn't like the actual flavor, not the usual buffalo sauce I'm use to. The lemon pepper was my favorite but I just wish the wings were more cripsy because after 5 minutes they were all soggy which really ruined them for me. Garlic parmesan were alright, maybe it's just personal preference but they were just too dry but then again it's a dry sauce so I should be to blame for ordering them. Service wasn't the greatest either - the guy who took my order was pretty rude and was very pushy - he had like a "hurry up" attitude - I felt like telling him "CUT ME SOME SLACK! I'VE NEVER BEEN HERE!" And the guy who called out our name said it once and literally 2 seconds later screamed it like he had been waiting forever. I won't be back - I prefer Orginal Buffalo Wings in San Mateo. read more

Slow service, hard as rock wings. Completely forgot to make our order and never apologized.

So... we got them fresh and they were good. Got lemon pepper and garlic parm. Not spectacular, but good. Still overrated. *shrug*

What the hell if your restaurant is full and paying people are waiting for a table in NO way should a solo employee be taking up a 4 person table. I don't care how good your wings are I don't think I will be coming back. read more

Went here after reading the reviews here on yelp. I will agree the wings are small. They are good. Had 10 original and 10 Hickory BBQ. The BBQ was a little messy, and the original needed just a but more flavor. Also, the price is a little high for what your getting. The 20 wings and a regular size soda cost me $16.10. One other complaint, they have no trash cans WTF? If you want to sit at a table, you have to clean it yourself because the staff isn't going to do it. It's a shame, dirty tables and people looking for a place and they have to either, push the trash to the side or clean it themselves. I might go back one day, but not anytime soon. read more

I work for the county here in Redwood City at the Government Center which is about a 5 minute drive to Wing Stop. So I thought I'd drive down there and pick up some wings during my half hour lunch. BIG MISTAKE! For my second time visiting (I tired this place about two weeks ago and someone behind the counter told me they hadn't received their permits yet) any Wing Stop, I doubt I'd ever try another one. First off the line was almost out the door but I just figured that was a sign of how good the food is. WRONG! Come to find out, it was due to the very slow service and steady mix-up of orders. My little 6 piece comber which was close to $9 bucks took close to 20 minutes. WHATEVER! Second, I rush back to work 5 minutes late and pop open my food at my desk. In between checking emails I take the time to bite into one of the greasy as hell mini lemon pepper wings (ridiculous) and it was the saltiest thing I'd ever tasted. Gross saltiness. I dunked it into the side of blue cheese dressing in hopes of calming the salt but that didn't work. Next, I try the fries which I was praying would be better. I'd fill up on fries if I had too. NOPE! They were even worse. Cold... sweet... soggy fries are what I got. Lastly, with the greasy wing and soggy sweet fries in my mouth I tried to rinse it down with a swig of my brewed ice-tea. LAME! Tea wasn't sweet enough for me (but it was the best out of the whole meal) and the greasy is lodged in my throat. I wish I would've taken a 1/2 hour of vacation time to go to Oracle for lunch. I think I would have been a much happier gal. One more thing... there was a group of really pissed off customers (about 7 dudes) who had waited close to an hour for their meal. Needless to say half of the gang had to leave b/c their food wasn't ready and they were running late for a meeting. The other half waited for the food but one guy was such a loud mouth and bully I wished the manager would have refunded all their money just to make them leave. Wing Stop San Carlos is tragic. read more

Please train your staff to be polite with customers. Add signs letting customers know you don't accept $50 or $100 dollar bills please.

Worst service ever. Last night we ordered and paid for our dinner from Wingstop at 6:45 on the website, for a 7:15 pickup. I had been working all day and had not had anything to eat, so by the time I got there at 7:18 I was really excited to get some food and go home and have a nice relaxing dinner. When I walked in there was a fairly long line, and it looked like only one person who was working the register. I wasn't sure if I could just pick up my order somewhere without waiting in line, there was no signage anywhere, and I didn't see anyone who I could ask, so I waited for about 10 minutes before I flagged someone down and asked them if my order was ready. When I told the employee the name on the order, he told me that they just got my order and that we shouldn't use the website because there is a delay on it. He said they had just put it in and it would be ready soon. I asked why they have a website if this is such an issue and he said he didn't know, but we should just call next time. I wasn't super happy to have to wait, but I could see that they were extremely under staffed and very busy, so I just sucked it up and waited for my food. The food came out about 10-15 min later, and I took it and went home. When we went to sit down and eat, we discovered that half of our food was not there. We had ordered a 15 piece of boneless wings, a 15 piece traditional combo, and fries. My dinner, my first meal of the entire day, the boneless wings were not there. I tried calling the restaurant back and my phone rang and rang without anyone picking it up. I tried 3 times before anyone finally picked up. I found this to be rather ironic since the cashier at the restaurant had told me earlier that I should call them to order rather than use the website. I don't know how that would work out when nobody answers the phone. Anyway, I eventually got through to someone (who immediately put me on hold for 5 minutes) and when I told him my order number and that I had not gotten the boneless wings, he asked me if I was "going to come back and get them" like I had any other option besides not having my dinner. I said yes, I would be coming back, and he said he would have it ready for me, and that he would get me 5 extra pieces for free. The offer for more food was nice, but I really didn't want that. I just wanted my dinner. By the time I got to the restaurant again it was 8:15. I had to wait in line again, since there was only the one cashier. When it came to me and I told him I was there to pick up my missing food, he ran to the back and yelled at the kitchen staff, looked at some of the tickets hanging over the prep line, then came back out and told me he was going to get mine made right away. At this point it was abut 8:30, and I asked why they weren't ready yet, and told him that we had ordered our food almost two hours ago at this point and he told me he wanted my food to be hot and that's why he waited. I really wanted to chew him out but I figured it was pointless. When he finally handed me my food, I asked if I could have blue cheese and I got the most incredible look of exasperation from that guy, you'd have thought I asked him to perform an interpretive dance for me. By the time I got home, the fries were cold, my soda was watered down from the melting ice, and I was angry, tired and starving. I realize that they were very, VERY short staffed. The place was in chaos last night. The gigantic lid for the soda machine was sitting on the counter when I left the first time and was still there when I came back. However, the two or three other times I have been there it's not been a ton better. The tables are always filthy, they don't have condiments and napkins stocked and available, and the employees are always too busy. It could be a much better establishment, the food is good enough, but it seriously needs to get it together. I don't know if I will ever go back. Giving me a few extra chunks of chicken did not make up for the hour plus that I lost of my Sunday night. read more

This Wingstop location is mediocre. I would say that the staff here weren't as experienced as I would expect them to be. They messed up on our order, spilled one of our wings, and didn't season our season ordered fries. I asked for seasoning after they forgot to put it on, and they just put on salt. Wingstop's food is overpriced in my opinion. I only go to this place with more than three people so that we can split a combo meal. I will come back here for the occasional wings, but I wouold much rather go to KFC. read more

This Wing Stop is great! Since it was my first time, I had no idea what to order, so the owner personally recommended me to try the lemon pepper flavor wings and it is now my favorite!! The wings are served nice & hot and packed with flavor. Even though I had to wait 15 minutes to get my order it was definitely worth it! I am now addicted to Wing Stop thanks to this place! read more

This place is totally ban-worthy. I've banned them myself for the mere lack of service and promptness. "Your order will be ready in 14 minutes!" Hah.. Yeah right. Maybe if all you order is a soda. I think they hire from the same talent pool that movie theaters used to hire from. So freakin frustrating. One WS worker tried to talk me down from ordering the atomic sauce. And when I told him that I really wanted the atomic sauce, he copped the *I'm a lowlife and I hate my job* attitude with me. I felt like reaching over the counter and pulling the silly lil wingstop bill on his cap over the front of his pimply face. Instead, I wandered over to the greasy tables by the TV deal and proceeded to wait somewhere between 25 minutes and an eternity, before I finally ask for the manager. She managed to take a few minutes off her lunch, which she was taking in the restaurant (tacky & lame with limited seating), and act like she knew what went wrong. She got me my order after another 15 minutes. My lunch was over and so was all the excitement that I had built up waiting for the place to open. I'm cool. I'll go elsewhere. BANNED! I will admit that the wings were decent. All the ones I tried were, except for the teriaki. Which were very weird. Atomic are super hot and good. Overall the wings were overpriced and sorta small, but that didn't bother me as much as the service. A friend of mine went there recently and complained that the service was hella slow and that they made her late for lunch. I will uphold the ban for now. No need to spend that hard earned dollar at mo-tard central. read more

Went to Wing Stop a couple weeks ago. Phoned in order for 35 lemon pepper wings and they told me 15 minutes. I arrived about 10 minutes later and still had to wait 15 minutes. It was mass confusion in there. When I received my order, I knew there weren't 35 wings (less than 20 when I opened the box). Was just about to show the employee who gave me my order when another one came running from the kitchen with the rest of my order apologizing for the other employees mistake. Not a good sign. As for the wings - they were very small, dry and salty. Don't they specialize in wings? I know of many other restaurants that serve much better wings and charge less. I have been to a couple of other Wing Stops in the East Bay and their wings were much better. read more

I was very disappointed in the waiting time, which was 37 minutes for an order to go. Even the people that came in that phoned ahead waited at least 10- 15 minutes. After finally receiving the meal the chicken was not hot, so why did I wait so long if the chicken sat there so long that it had time to cool off? The fries were hotter but over salted so much I could not eat them, and I am one that loves salt. I watched the cooks in the back and they all seemed to be not working together or as fast as they should have. They even looked unmotivated. This is a fast order food restaurant but if you have to waste over half you lunch time waiting what good does it do to go there. I hope that my comments help yWingstop in improving your not so well oiled machine. read more

Horrible customer service! With all the teens that work their they do alot of socializing with there Co wokers and not enough work being done! Waited 30 min just to get our food ! The manager just sits in the back office while his staff just fools around. Thumbs down wing stop! read more

I am addicted to the boneless cajun wings...i LOVE THEM! I also like the hot cheddar cheese sauce for the fries, I ususally place the order online and then pick it up during my lunch break. I love the food. read more

I love eating here with my group of friends for a late night snack. It's open late (till midnight) - though, sometimes I wish they were opened later. There's ample seating and the food is delicious. Definitely would recommend getting either lemon pepper or garlic parmesan. read more

Not that service was bad or the place wasn't clean, it's just that the feeling one gets when they walk in a place and you know what you are about to put in your mouth is just wrong. Maybe it was the heavy feeling in the air from all the deep fat fryers, maybe it was the fact that you know the chicken is industrially raised. I'm not sure what, but even my kids got the feeling that this place wasn't right. Like Adam Z. "It's just Chicken." read more

This place is pretty weak. I've been 3 times just to give it a fair shake and have come to the same conclusion every time. Too long a wait for your food, too expensive for what you get, and the food is very underwhelming. I think that Hooters blows this place out of the water when it comes to food and staff. read more

I love chicken wings so I enjoyed this place. Good flavor and lots of choices. Plus, the fries are really good! Be prepared to wait a while for your food though. Other than that, a fairly decent experience. read more

I tried this place a few months ago and it was so so. I felt like wings again today and thought I'd try different flavours. I went with Louisiana and Hawaiian. Louisiana was far too salty and Hawaiian was too sweet and gooey. The fries were soggy and the dinner roll was plain. Fool me twice, shame on me. It won't happen again. read more

Hey tall blond dude at the cash register - I know you are looking at something at the cash register, but at least acknowledge your customers when they come up to the counter. Don't just stand there for 30 seconds like I'm not there and then turn your back and go to the kitchen without saying anything. Hey idiots in the kitchen - I know you are only doing this for a paycheck, but when you are 30 minutes late on delivering orders, don't screw around talking with each other and making jokes. Get off your ass and try to at least pretend to be working hard. Hey internet ordering system - I know you are not a person, but when a customer puts in an order and you tell them it will be 24 minutes, why does it take 50 minutes before they get it? And why do customers who come in person and place orders after it's been 30 minutes for my order get their food before me? Hey WingStop manager - I know you probably don't care either, but how about providing a little bit of training to your employees? Hey WingStop owner - Your WingStop store in this location is fast becoming a joke. This is about the 10th time I've come here and the service is progressively getting worse each time. At least the food was good, but waiting 50 minutes for my order last night was only worsened by the ineptitude and lack of caring shown by your employees. read more

Where's my bib? Thing's are about to get messy. Although I consider myself somewhat of an epicurean that appreciates fine dining and fancy, expensive restaurants, I can also be a no frills guy that can appreciate finger foods you might find at your local sports bar. And I'm sure my fellow YELPERS would agree with me that wings can be considered a form of bar food. Sometimes you just want to scarf down a bunch of chicken wings like a rabid dog and get sauce all over your face while doing so. At least, that's how I feel. This place had some good wings. I've only had the garlic parmesean and mild wings, but I think they're pretty good. Your order can take up to 15 minutes to be ready, at least that's how long I had to wait, and I came in on a slow night. read more

If you're in search for a chainy wing establishment, this place is for you. Their wings are edible but way too inconsistent in terms of taste. The lemon pepper wings used to be my favorite until the rub or spices they use includes about half a container of salt. I'm down for tasty wings but they need to chill out with the salt. Same goes for the Cajun ones and I'm pretty sure if I tasted the other flavors, it would be the same. read more

I will never go back again !! the sign in the door says that they close at midnight ,I walk in the place at 11:35 and the cashier tells me that they have already turned off the fryer, next time closes the door and turns everything off so you don't waste the people time read more

Great Service. Good food. Here's my commentary on WHY it takes about 15 minutes to get my order --- Maybe some people don't realize this, but they cook to order so everything comes out nice and fresh, and I'd rather wait that extra 5 minutes to get that extra touch... Overall, I HIGHLY recommend this Wing Stop. read more

Worst wings I ever had normally they are good and lemon pepper is my fav but these were dry and over cooked. I had a combo no drink, the place was not clean. Probably not going back. If this is a trend I would not recommend anyone else go either. read more

Terrible front end employees. I suggest going to a different location. The drive is worth it.

Well, where do I start? The young lady taking my order was abrupt, borderline rude , felt like I was part of an assembly line. Waited 15 minutes, which was ok , since, I'm assuming they are making them as ordered. It was not until I came home did I notice, my 30 piece order of chicken wings , was only 24 pieces ! It was a Saturday , early evening . No, I did not go back , for 6 wings , please hire people who can count . I will not go back here again. read more

This location is ok! The potato salad is NOT DONE correctly. Chunky, and doesn't taste very good!

Would give 0 stars if possible. Served RAW chicken. Place wasn't busy, slow service, employees cussing where I could fully hear them. Praying I don't get food poisoning as I didn't realize it was raw till I said ewwwwew this taste funny!!! Manager didn't give a crap that he served raw meat read more

So, it's a rare occasion that I give just 1 star, but 1) that parking lot sucks -- my husband just got into a car accident there when someone backed into him, which seemed bound to happen in that lot, 2) Wingstop's service sucks (they never clean or bus the tables, so you have to clean them off yourself), and 3) they often don't get the food right. My husband just ordered the 10 piece wings and got 7. He ordered them to-go, so he didn't realize it 'til he got home. Not going back there ever again. read more