Ordered via the app and changed the pick-up time before the cut-off to maybe 15 minutes past the initial time... but it didn't matter because the food was quite cold by the time we got it. It seemed like the employees just made the food whenever they got the order and it just sat around until we came by. Not a great experience. I would recommend ordering closer to your actual pick-up time which eliminates the chances of the workers completing the order too far in advance. read more

The Minions Meal has arrived! Yeah, I'm a fan, like aren't all the minions boys anyways? So, I'm supporting my minions by buying a minion meal. You can choose between the chicken sandwich or burger. I went for the burger because I really didn't want fried chicken. The banana shake is a bit too sweet and artificial for my tastes. NO drink included. Fries were cold. Burger was meh. Packaging was 10 out of 5 stars hilarious. Got the one I wanted which is the Wendy's minion, see picture LOL Meal was $14, so I thought it was worth it for the toy. read more

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Not sure why this place gets such bad reviews. Stopped by while passing through. Ordered on the app which always has some deal- this time I got a free 6p nugget with purchase. It can get busy during lunch time. Staff were attentive and friendly place was pretty empty. Seems like mostly to go orders. Quality is what you'd expect from fast food. read more

The food itself is fine but the Sysco Breakfast Sauce is Nasty!! It's the same Maple Breakfast Sauce McDonalds, Burger King and every other Breakfast Menu on the planet uses. Cannot recommend the breakfast menu. Burgers and Chicken sandwiches are fine. Also, the parking lot has no exit as the adjacent laundromat blocked it off. Good luck sitting in the drive through just to leave when the drive-through line is out the back onto the street. read more

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It's not there anymore, been closed down. Not surprised though the self order thing made you feel like they didn't even want to talk to you.just one bad experience after another there. read more

Wendy's policy of never refunding out-of-stock Items when it's a mobile order is the worst. If a customer pays for something, you either give them that thing, OR REFUND their money. You don't get to decide that you keep our money and then offer us something "similar". Sounds illegal honestly read more

Juana, this morning I left my wallet at home. I told her I will get it and come back. By the time I came back my son will be late for school. So, I had to drop him off and went back. I bought what I ordered. And I thank Juana for being patient with me. The morning season potatoes were fresh and hot once I got my order. read more

I love the chili here, they have the best. They always have great service and something fine at the window.

This is the closest location to where I live. It's always a chaotic mess here. Mobile orders going to the drive thru windows. Ordered at a kiosk and didn't know what my number was. Orders missing the condiments that I asked for as well. read more

So SLOW Ordered at the kiosk inside. Simple order of a burger, nothing special. Waited 15", no action until one of the workers finally asked me about my order. I saw my name on the monitor but no one else was before me yet there were other names listed. Finally got my burger, had to remind the lady I also ordered a drink. Seemed understaffed and totally confused w no one staffing the front counter: Also felt sick that night. Will never return to this mess. read more

Last night they were out of kid's meals. They were out of the bags and toys. So today we need to eat out again and I figured I'd better call ahead. It's only about 4pm and no one is answering the phone. It just goes straight to an automated message. When I worked at Wendy's the manager always answered the phone no matter if it were dinner or lunch rush. This is ridiculous especially when indoor customers now have to make orders themselves. Answering the phone is the least they can do. read more

It's unfortunate that one of my favorite fast food places have deteriorated over the years. Usually order thru doordash or drive thru late in the evening so it is understandable that quality and service isn't at it's highest level. Usually the food is at room temperature and not even luke warm upon receiving. In addition, there is usually something wrong with the order. With other places nearby, Wendy's definitely is at the lowest option for dining for fast food. Every meal is has been mediocre at best for me. If Wendy's offer late night hours, please be made fresh cause frozen food options would be better in comparison. read more

The reason for me writing a yelp review is because Alexander gave great service today. I ordered the Misfortune meal and an apple pecan salad meal. My order was a total of 3 bags plus 2 drinks. I asked for a cup holder earlier while waiting for my order to prepare. When my order was ready Alexander asked me if I wanted a big bag to fit all 3 bags in to make it easier to carry. While it's such a small gesture, to me it shows how he went above and beyond to think of the customer's needs. So many fast food places out there don't care if you struggle to carry your order. Alexander was fantastic and friendly. He made my whole day. read more

I have gotten takeout food about 5 times in the last few months, and service at the window is terrible beyond belief. They usually get my order wrong, even if I had to repeat what I want 3 or 4 times. A couple of times the food was hardly even warm and gave the impression that it had been sitting on the counter for an hour or two. Some of the "workers" there hardly even understand English. What this excuse for a restaurant needs is entirely new management and better quality workers who can actually do the job. read more

When they have something on sale in advertisements better check your receipt to see if they overcharge you for it. I tried pointing it out after leaving the drive thru. I went back inside showing them the mistake in the price advertised on the window of the building to which the manager said that I have have to notify the guy on the drive-through speaker that it's on sale and it's a lower price. My answer baloney if it's on ad, your staff should know it, if they don't know it then the manager is not doing their job. This location in my opinion is just trying to overcharge unsuspecting customers. Beware of your receipt and if they got it wrong make them make it right. now because of the way I was spoken to and their business practices I will not be going back ever. read more

Always closes early! Last night I got to the store 5 minutes before closing and the same guy closed early again! I get off work at 11:30 Pm and if I could get to Belmont earlier I would. read more

decent service, good food, helpful staff easy drive thru access convenient to train station read more

Failed to omit mayo. Service was slow. Dining room was clean. Convenient to SFO but I'll look elsewhere next time.

They happily made my breakfast burrito again. They were so polite, and very understanding of my health concern.

Would rate this negative 5 stars if possible. Came here with my husband on 10/25 Wednesday at 1:33pm for lunch. Our first inconvenience was the language barrier. If you're not comfortable & fluent in English... Why in the world are you working at the drive thru saying "Huh" & "What"? Not understanding our order, making us repeat ourselves while there's a whole line of cars waiting. I recognized this was going to be an issue so I told my husband to just tell her the order at the window. I was confused to why she looked annoyed as we approached the drive thru window? Like how are you not fluent in English but mad at me for repeating my order? If anything WE should be annoyed! Whole time this cashier Juana is looking at us like we stole her puppy. Like make it make sense. She was mad that we stated from the beginning we had 2 separate orders. She also said there was a rule for 1 coupon per car, I asked her to show me it in writing, preferably in policy. She refused. I stated I wanted corporate's number to follow up about this rule. At the end of the day we're paying customers, we had coupons & wanted to use em. We weren't robbing the place, we weren't disrespecting anyone... We did politely tell her that "it's Not our fault she can't understand us, & I don't understand why she has an attitude?" Then when we asked for ranch, she said 1 per car Like Juana we all know you hate your job & that was very petty of you as a grown woman.. You knew what you signed up for working here at Wendy's. The unnecessary attitude was a little much & I definitely won't be coming back to this location anymore. I hope Juana enjoys her next job. Btw, food was terrible.. She also ruined my appetite.. Thanks for this memorable & horrible experience Juana! read more

Wendy's - Juana who can't understand English while taking your order at the drive thru but is mad at you for it. - Fast Food Near Me - Belmont, California

Worst fastfood and service ever, the manager is so rude to everyone and also they take 30 mins to prepare an order!! THE FOOD TASTES DISGUSTING and its unclean! read more

Frequently bad quality, missing items. Would not recommend, especially not for DoorDash. Also frequently late with order.

My short-lived drive thru experience here was not what I expected, I was annoyed. It mostly had to do with the employee who took my order. As a long time customer, I used to come here with my family when I was in elementary school. Lately now when I do get Wendy's from this location it's either with Ubereats or drive thru. With my order at drive thru, I had to repeat my order a couple times and I'm not too sure if she really listened and understood my order. I ordered the classic crispy chicken sandwich, a medium fries and bbq sauce. At the window to pay, the female employee asked if the sandwich was all I ordered so I told her no. I repeated my order again, and she gave me the total. Then I asked her to confirm that the sandwich has pickles on it. She totally didn't listen and said the total price again. ***Sigh*** Like whyy?? Does she purposely not listen to when customers talk to her? read more

This was during covid. I came here after ordering on the app, and then waited something like 7-8 minutes for picking up my breakfast order (which feels a bit long). In the wait time, I had constant view of the inside of their kitchen. It actually did look quite clean, and the workers all had masks, although I did spot someone wearing the mask on their chin. (If I ever want 100% mask rate, it's probably in my food prep..) The food was more or less what I expected. For a fast food place, I suppose I mostly want it to be quick (it takes me 15 minutes to drive here, and then still waited almost ten minutes after). I'd also want to know that people working on my food take cleanliness and pandemics very seriously. Additionally, this particular Wendy's doesn't seem to have a great speakerphone system. We had some trouble communicating the fact that I had a mobile order to pick up. read more

Wendy's - Pick up window, with a glimpse of the inside of their kitchen area - Fast Food Near Me - Belmont, California

Nice drive thru experience with well-labeled drinks, the right order, courteous service and quick. Just what we wanted. Food is from Wendy's. Also, please get the ApplePay reader fixed. read more

They ran out of vanilla ice cream for my frosty and I was very mad because I just got my braces tightened.

Nice location. The washroom is extremely clean. I placed the order at 3pm and it was ready for pick up within 5 minutes, which is fast. The food is as good as usual. The burger bun is soft and hot. The nuggets were small tho. Overall, a solid 4 out of 5. read more

They told us that we had to order online and we said no we are not and ordered up front. They don't want to deal with you personally, just online. Don't go here, deal with them just go to a different restaurant read more

Compared to other Wendy's I've visited, this one is relatively better. I got a fried chicken sandwich here during my last visit and it wasn't soggy and gross like a previous sandwich I had gotten at another location. However, the chicken is on the dry side unless you get a bite that has a little bit of sauce. But of course, the sauce isn't evenly spread throughout the burger. I will give it to this location when it comes to the fries though. Their fries are perfectly salted - not too much, not too little, and not greasy. It's the kind of fries that makes you eat every last one, even if you're already stuffed from the rest of your meal. Definitely a good place to stop off for some fast food if you're passing through Belmont and before getting on the freeway. read more

Don't know why but I like their burgers and especially their french fries. For same reason they're good even if it's fast food . I always get the Dave's double read more

I've only been once to this location, but they had really hot and crispy fries! The spicy chicken sandwich was sooo good, it was actually spicy and really tasty, haha. I ordered the large fries and a spicy chicken sandwich via the app. The mobile app has so many discounts, I might go back to get some more chicken nuggets. It's fast food so you can't really anticipate too much but it was better than I expected haha. read more

Wendy's - Menu from the drive-through as of June 23rd 2021 - Fast Food Near Me - Belmont, California

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The Wendy is very good and the customer service could improve but it was fine overall the food was good but they never give me sauce know one wants dry as hail chicken nuggets and why is the closest in Belmont there should be one in San Mateo read more

Lol I wouldn't normally write reviews for a fast food chain but DAMN the 2 stars is for the extremely rude lady at the drive-thru! She was CLEARLY annoyed taking our order and rushing us even tho there wasn't even a line of cars. read more

I had to repeat my order many times the lady also seemed as if she didn't understand anything she was also very rude and lastly said we don't have any fries at the moment as we finished our order. I went to this Wendy's before and they also take a long time to give you your food one of the worst Wendy's I've gone to. read more

This Wendy's is better than most other locations in the Bay Area. The prices are cheaper and the staff are cool. When Wendy's was running promos on the it mobile app, this location honored multiple promos, which is better than other locations that say it's one promo per person per day. The wait times have not been bad at all and parking is easy. It is located the corner of a busy intersection so it can be difficult to get into at peak traffic hours. It's also been generally clean so dine in is good. The staff should keep up the good work, which should help improve the general yelp rating for this location. As for food, the burgers are good and done as you'd expect. The salads are also pretty fresh. It's great when they run the free half salad promo with any purchase. You can essentially purchase an order of chicken nuggets plus a half salad for $1.19! Killer deal! AND they let me do a second order of nuggets plus the free Dave's burger with any purchase promo when it was active in September. Definitely get the mobile app before you order. read more

This Wendy's needs to be recognized for their superior service and ambition to be the best burger place in Belmont. Good customer service and they hooked it up with 3 patties instead of one. I will be coming back read more

Wendy's - Fast Food Near Me - Belmont, California

I drive up to drive thru to order! The employee (Alejandro) was very rude and disrespectful from the start. As I asked him to give me a moment! He get upset and ignores me for no reason! I pull up to the window and he claims I was being rude! He charges my card for my order and another order(theft) purposely and withheld my card for 5 minutes possibly taking pictures. I asked him why did he withheld my card and he claims he accidentally charged my card. I asked for corporate number and he will not give it to me. The service with this restaurant is horrible! I've never treated my customers like this when I worked fast food. read more

Last time I waited over 30 minutes and never got my order while several people who came in after me got theirs before me, so I had to get a refund. Now, I paid over 30 minutes ago and have been standing at the register waiting for someone to come get me a refund for over 5 minutes. The entire staff NEEDS to be overhauled immediately. This is absolutely unacceptable read more

Lady with a shaved head was rude and needs to clean up her attitude ! I work in the industry and I get it, but a situation could've been avoided if they just READ THE RECEIPT instead of immediately assuming someone is stealing. I show receipts of the pick up and they start asking me if I'm uber, like I'm going to get confused when I'm clearly showing you??? Get a grip read more

The customer service has falling to the floor over here, and why they so shady with giving ketchup as if it comes out of there paychecks!! Asking for more is like pulling teeth with the unhappy workers read more