We always order our wings from here. Order is always correct and they are always ready on time.

Worst customer service from MGMT! Picked up a to go order and arrived at home with 3 missing items. I contacted the store and requested a comp of my order. When a restaurant fails to verify order accuracy and leaves items out ( especially on a to go order) they should 100% comp the order. A customer wasted their time, fuel, and money picking up an incomplete order. The MINIMUM effort should be comp the order. This manager" Marylin"refused to and said she would also NOT credit the missing items since I informed her I would be contacting corporate and would let corporations handle it. She also had a snarky rude attitude and said " you came in here and saw how busy we were righy?!" Go somewhere else where you can get quality service all the way around. read more

New location is nice and clean and plenty of seating. Not like your typical wingstop. Bathrooms were clean- out of soap but clean. I ordered via the wingstop ap and put my order in so I didn't have to wait as long. Food was great to go. I only wish I could order wings by the piece for a smaller quantity than 10 pc. My kid won't eat 10 pieces. read more

Wingstop - Lots of seating - Chicken Wings Near Me - Rowlett, Texas

Broken crusty fries , possible scoop off at the bottom of oil pits , Fortunately I'm eating at the restaurant able to complain about it. And they gave me new basket of fries. Remind me of a clip from Lethal Weapon 2 movie (Warning adult language) https://m.youtube.com/watch?v=i9upvWNN3P8 read more

Wingstop - Broken crusty pieces of fries, possible scooping off from bottom of oil pits . - Chicken Wings Near Me - Rowlett, Texas

Bathroom wreaks of weed! Heat isn't working and they have the back door propped open so deliveries can go on for 40 min. It's 20 degrees. Food was just ok. read more

If you like excessive salt you will love this place. Easier though to just head on over to Tractor Supply and get one of those 50lb salt blocks. Only problem with that is you will end up with less salt that way. It must have taken a team of food scientists to figure out how to fit this much salt into so little actual food. read more

Really hate refried chicken! Once the chicken leaves the grease, that's it! You can't take it for another dip to "warm it up". And stop lying to me about the size of the chicken. And why is there so much chicken over the fryer and it still takes 20 minutes? Why does it take so long for someone to count and toss chicken. read more

Every time I try to give this location the benefit of the doubt, I'm always left disappointed. I will not be ordering from this location again. The fries were literally raw, soaked in oil, and had no type of seasoning. Do better. read more

Wingstop - Would you eat this ??? - Chicken Wings Near Me - Rowlett, Texas

Too many teenagers working at this location who do not pay attention to orders. Third time my order has been wrong. I will not go back to this location ever until they get some management that trains their employees the importance of detail. Glad no one at my house is allergic to anything they messed up the last 3 times. read more

Wish I was joking but they literally gave us a wing with feathers still on it. (look at picture) read more

Wingstop - Wish I was joking but they literally gave us a wing with feathers still on it. - Chicken Wings Near Me - Rowlett, Texas

Stopped by on my home from shopping and ordered there famous fries and ranch dip and some veggie sticks to go . Service was friendly and fast and the restaurant seemed to be packed . My to go order came out fast less then 10 minute wait . read more

I purchased $170+ of wings and all the sides. The 75 pc bundle. I ordered the 52 oz lemonade to go with it. DoorDash picked it up in a timely manner and delivered it however the Lemonade was missing. I called the store and was left on hold while they verified. When she came back to the phone she apologized and said the refund will occur for not receiving the Lemonade..........I'm still waiting!?! I would suggest paying closer attention to your large ticket orders read more

If you're in a rush, don't come to this Wingstop. The food is decent, but the review is specifically because we've waited quite a while EVERY SINGLE TIME we come here. Regardless of how busy the location is when we walk in. Management isn't very friendly either. Probably the last time we'll be here unless Wingstop changes management. read more

I love Wingstop. I've always received fast and friendly service at the Rowlett location. But after sampling several flavors I'm going to give my review. Classic Hot - the best imo. Perfect hot wing flavor and temperature. Mango Habanero - #2 pick. Great blend of sweetness and heat. And not really any hotter than the classic hot. Lousiana Rub - This is not hot, but really good flavor. I'm not a dry rub kinda guy and I just enjoy more heat on my hotwings. Garlic Parmesan - I liked this one. But I wouldn't eat 10 or 15 wings in this seasoning. Kinda like an appetizer flavor. No heat at all. But my kids love it! Atomic - It will have your mouth burning. But I didn't really enjoy the flavor. Not impressed. Cajun - Salty salty salty. Like a spoonful of seasoning with every bite. Not going back for seconds on this flavor. read more

So I've been a fan of wing stop all my life....19 years, and never in my life have I found feathers on my wings. Never.......never in my life.....UNTIL TODAY! Still a fan of wing stop, but that's kinda gross. I notified the staff and I wanted some new wings and they told me that it was normal to serve feathers with the wings..........ummm no I don't think that's normal and I don't want feathers in my mouth. They gave me some new wings, but I was so paranoid to eat them. So idk if I'll be back. read more

Oh god honestly stopped eating wingstop after my experience here got refried wings also small af, burnt crusty fries maybe from the bottom of the fryer (every time I ordered) , and to top it off I got half a baby roach on my carrots and salary.....DISGUSTING!!! Still went back re ordered ( order of $50+) showed them a video of the incident and the manager only gave me $13 off.... TERRIBLE EXPERIENCE EVER!!! Don't recommend this place at all...after months of not going my little sister wanted wings today so I took her there and everything was ok but just like ALWAYS the fries were so bad she didn't even eat them...?!!?!??!? Still want wingstop??? read more

Wingstop - "French Fries" - Chicken Wings Near Me - Rowlett, Texas

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My wife and I had the medium size, and it was good.. alot of fries..more food than I could eat and had a doggy bag. I don't know why some of people say 2 stars, the business is clean good food and good place. I will be back!!! read more

Wingstop - Medium platter.. - Chicken Wings Near Me - Rowlett, Texas

Whenever I take a bite of the garlic Parmesan I have flavors exploding in my mouth it's so delicious go check it out for ur self

BEST Wingstop ever!!! The staff has been one of the best staffs I've ever been served by. This is my second time coming to this location and they always make it a smooth, fast, and nice experience :) read more

My fries were cold. I haven't had Wing Stop since December so receiving cold fries was a sad moment to me since they're like a staple. I should've checked before I left the store but since I was in the restaurant waiting on the food I assumed it would be super fresh. Lesson learned. Not sure if I'll be visiting soon but when I do, I'll definitely check the temperature of my food before I go. read more

Very poor service. EVERYTIME I COME HERE, the packaging is always so terrible and it spills in my car. So annoying!! read more

Wingstop - Chicken Wings Near Me - Rowlett, Texas

I just got wings today and all I have to say is give that man Efrain a raise, I think thats his name but he's the cook in the back at the Rowlett location next to highway 66. These wings are so Juicy and have the right amount of seasoning! Looking foward to coming back! Efrain my man you deserve a raise. read more

Wingstop - Lemon pepper and Original Hot - Chicken Wings Near Me - Rowlett, Texas

LOVE Wing stop and I live 5 mins away from this location BUT I chose Popeyes or other Wingstop over this one because every single time I've gone, a cashier named Ivania has the worst service in the world!! She makes me drive to Sachse all the time... I visited you today and she was there still! How does she even have that job?! read more

Super slow... we've been waiting for our food for 30 minutes and it's not even busy..

Food poisoning. Boneless wings. Me and my daughter. Horrible. I'm out from work and she's out from school. No one else ate boneless wings so they are all okay. read more

Nice location, great service and really liked the wings. Didn't know what to order but the lady took my order over the phone and put a good variety together for me. read more

Out of all the Wingstop locations I have visited this has been the best. Place is run by teenagers but at least my food was hot and made correctly. Closest location to my house so I will definitely be back. read more

I love the chicken and flavor options Wingstop offers but the Rowlett location continues to deteriorate in quality AND service.Theyve moved into a nice larger building but like they say "lipstick on a pig." Whether you call in or order online, our order will not be ready in the time promised. Another tip, if you order To Go ALWAYS check your order BEFORE leaving or you may find you've been given tiny wings that appear freezer burned, rubbery carrots from sitting in water too long or residual of burnt French fries when you did not order fries at all...YUK. The condiment counter is horrifically filthy....especially late evenings and no one move to clean up. The quality at other locations I've frequented far exceeds this one. Maybe Wingstop Corp doesn't require ALL Franchisees to produce a consistent and quality product. read more

Wingstop - WORST EVER! - Chicken Wings Near Me - Rowlett, Texas

Let me preface with this review that I love Wingstop; this location though, absolutely not. The management decided that the most appropriate time to update their payment system was in the middle of the afternoon. I was forced to wait nearly 10 minutes after my food had been ready, sitting in the counter, waiting for their payment system to finish updating. By the time I received my food, it was not hot and the fries, soggy. The management did not compensate in any way or even offer an apology for the delay as I stood over the counter for several minutes. Needless to say, I will not be returning to this location, worst Wingstop experience. read more

I come here during my lunch break sometimes and The worker at the front is very rude and every time I go it just makes my experience worse. Don't know her name but on the receipt it says Yesenia. Not even a hi welcome, thank you, or you're welcome. Normally I wouldn't mind the blunt attitude, but she's like this every time I come in. Besides that, the food is OK it just takes about 20 minutes. I keep coming here because it's close to my job but it's just meh. read more

Wow we haven't been here in quite a while and won't be coming back anytime soon. The food was not great no seasoning and very bland. Ordered extra crispy and there was nothing crispy about it. read more

This place has been consistently good. And the place is really clean. Unfortunately it's just down the street from me and so that makes it "bad" for me. I just give 4 stars bc of the price. $10 for ten wings, a drink and small fries I do personally find high. read more

Called to place a order, was placed on hold and was hung up on. When I called back and mentioned that I was hung up on, they asked to place me on hold again. After waiting 5 mins on hold, I called back and was asked for my phone number which indicates they're ready to take my order. When I asked to speak to the manager and after speaking to him about the situation his only reply was that they're really busy. I'm surprised this place is still open when they can't even answer the phone appropriately or apologize for the mistakes of their employees. If I could give them negative stars I would. Pick up or game Wingstop. read more

I love love love their wings but the staff is horrible! I've only been 2 times and both times there were two Hispanic girls working and they were not welcoming whatsoever. They cut me off,and we're rude when I was asking questions. I hate complaining but these girls need to fix their attitude or go home. Ill do a check in when I get their names. read more

It seems like each visit gets worse and worse. My chicken continues to be over fried and hard. No seasoning on the fries! I loved wingstop but this might be the end for me. read more

Worst service ever. Been there twice and those two times I went. I have to wait for them to finish texting on their phones so I can pick up my order or place a order. I dont know wheres the manager but I guess one of them is. Smh. read more

Prior to my last experience I had nothing but decent things to say about this locations, and we use them on a regular basis. I went to their website to place an order and it forced me to download their app. Fine. I was having issues placing the order with the 5 free boneless wings offer it gave me, so I called the store and asked them honor it and even offered to bring in my phone and show them the offer. The lady refused to help me. She was incredibly rude and wouldn't offer any type of assistance. She eventually hung up on me when I continued to point out what horrible customer service she had asked to talk to her manager and she claimed to be the only one there. I called back to ask her name and her real position and she put another gentleman on. When they realized I was the same person he began speaking in Spanish. I told him he could speak English or I would just come up there and find out her name and position so I could file a complaint. Amazingly he was able to speak English gave me her name but would never give me her real position and then eventually hung up on me as well. If this is the type of store you run and customer service you provide you don't deserve to be open. read more

Called in a 70 dollar order that was delivered and the food was all cold and missing one of the main Entrees. I called and was told they would not redeliver the item and offered a refund. I told the mean and arguing lady on the phone that if you delivered the first order then you can redeliver what was missing. she said nope. I told here this was the 3rd time this happened and was not going to ever come back. How do you know what is delivering or not and then when not you cant back it up so at least the family can eat. She just argued and told me she could not do anything. except if I order more food and they will send it along or a refund. Worst customer service I have dealt with in a while. Wing stop better fix this because we won't be back again. M read more

The WingStop in Rowlett is the worst! I have placed my order online on 2 separate occasions and had to wait when I got there for pickup. What is the purpose of ordering online if you still have wait as if you placed an in-person order. On 8/26/19, I placed an order online at 6:19pm, per my online receipt my order would be ready at 6:37pm. Well...that didn't happen. I got my food at 7:05pm. I thought maybe they were having busy day. Fast forward to 9/5/19 and the same thing happen again. I placed my order online at 6:58pm, per receipt, order would be ready at 7:24pm. I didn't get my good until 8:08pm...bull-ish. AGAIN what is the purpose of ordering online to avoid the wait. The cashier was telling people that the wait was 45 minutes or more because the chicken wings were bigger and taking longer to cook...bull-ish. They lack professionalism and organizational skills. There was a gentleman waiting who called in his order at 6:30. He got his food at 8pm. If you want your order ready when you arrive, DON'T go to the WingStop in Rowlett. They have lost my business forever! read more

Never have had an issue with online ordering. Food is hot and ready when I go to pick up. Order is accurate. Have loved wingstop for 10+ years. My faves are basic. The original hot wings bone in-flats and fries with cheddar sauce. read more