Because the service was so bad, I never received my food (nor did I receive the refund I was promised), and therefore I can only rate on the quality (or lack thereof) of service and not the taste or quality of the food. I ordered online for pickup and when I arrived at the specified time I was told that they were 3 hours behind schedule. No problem for me as long as I can cancel my order. I simply asked for a refund and the guy behind the counter said I would have to come back tomorrow when the manger is in. Obviously this is not normal business practice but ok, so I asked, when does the manager come in? His response was for me to call the next day to find out. His tone was also very condescending and unapologetic. I would describe the ambiance as trashy. To say that the staff was rude and unprofessional would be an understatement. I would be very surprised if this place were to stay in business much longer. read more

Decided to give this place a shot despite the 2.5 star yelp rating and all the negative comments from my friends.. i should have listened. I ordered a 10 piece mix of boneless and bone-in wings. For the boneless i got lemon pepper rub while the bone-in wings were tossed in their mango habanero sauce. This was an online order so i got to choose a side and a sauce. I got fries and blue cheese for my sauce. Apparently they charge you $2 more for extra sauce which is ridiculously over priced. Anyways when I came home and started eating. I immediately spat out my first bite of the bone-in wings. The chicken tasted off and I ended up tossing it in the trash. The boneless wings were a little better but waaay too much breading and chicken also tasted funky. The fries were cold and soggy even though we live about 4 minutes from the place. Plus the sauce they gave us was ranch and not blue cheese...just extremely disappointed and disgusted with the quality of food. Im not sure how they are still in business but beware if you're thinking of going! read more

Wingstop - 10 piece mix with mango habanero and lemon pepper with side of fries - Chicken Wings Near Me - Poway, California

Bought the 10piece wing combo, voodoo fries, and cajun corn. It was so good. Fast customer service, clean restaurant, soda machine was good. Music and televisions were good. read more

It's ridiculous how hard it is to order online/over the phone. I just spent 20 minutes trying to place an order first online (wouldn't process). Then I called to place an order which took 15 minutes with their AI and at the end the order wouldn't process again! Then they switched me to a call center where the guy took 2 minutes for the first item on my order. After that I was fed up by the poor service so I went into the store and it took literally 2 minutes or less from start to finish to place my order. I like their food, but not sure if it's worth it to me if I wasn't already nearby to just go in to place the order. Quite an aggravating experience. read more

Them bone-in Lemmon pepper wings are straight gas- I destroyed it. It was unfortunate that they didn't have mango habanero available so I had to settle for the Korean spicy wings which were good too. All in all the food was good and the service was good too. Our food came out pretty quick. read more

Service was garbage me and my friend ordered at the same time online and he didn't get his food until 20 minutes after me and they had orders being made that were ordered after us. Lady in the front was odd too read more

Bad service and horrible ticket times just for wings! Ordered online at 3:05pm, order says 16-21min pickup. Got there at 3:30pm and waiting another 39 min. Yes, I've timed it after the first 10min of waiting and based on my first time experience which was pretty much the same. It's most likely of bad management auditing their store. After waiting that long, finally got food, they forgot an order and had to wait another 10min. Gal came out with the missing order and didnt even provided a bag to carry. Asked for a bag and she rolled her eyes. WTF! Definitely not going back. read more

Food: 4/5 Service and Setting: 1.5/5 Value: 2/5 Wing Stop, the unchallenged king of chain restaurant wings. No one holds a candle to how good your wings are, is this why you choose to make your customer service so bad? I have eaten at this location several times and have had many issues. I called once and they lost my complete order. I used the app and they lost my order. They left out the ranch I paid extra for. They replaced one of my sides without telling me because they were out. They gave me literally all drums and told me that how it be sometimes. The soda machine looks like someone blew up a toilet and never cleaned it up, splatters of dried syrup painting its insides. Also, for the last like month, they did not have any trashcans in their store so trash was literally just stewing on the tables. The workers overall are very nice but honestly incompetent. I do not blame them but blame the management as it is evident learning how to use their systems and policy on fixing customer issues have not been properly addressed. If you want bomb wings with some headaches, this is your place. Triple Meal Deal: 4/5 This is an awesome deal for someone or a pair of someones who love traditional and boneless wings. A great great value and worth getting if you are not a purist. Though Wing Stop is very expensive at times, this deal reminds me that they are merciful. Hot Honey Rub: 6/5 The illustrious 6/5 rating has come. Sweet, savory, smokey, spiced, and slightly buttery are the main flavor points in this hot honey rub. Honestly, there is not much of a distinct flavor but it is overall very tasty and dare I say, nuanced in taste compared to their other much more aggressive offerings. I do not think anyone can dislike this flavor. Wing Stop, please keep this permanently! Classic Wings: 4.5/5 Perfection. No batter, just perfectly rendered crispy skin with moist molten meat on the inside. They have a tendency to put too much oil when they serve them and also overcook their drums, but it is all good. If you can spare the change, get all flats. Boneless Wings: 3.5/5 Boneless wings are just breaded chicken nuggets. Wing Stop does them a little better than other places. The batter is thick, but the white meat inside is always moist. The breading also does a great job at soaking up whatever seasoning you choose but be warned that it is also an oil magnet. Tenders: 3.5/5 These are literally long boneless wings. I would say that about 4 boneless wings are the same size. I cut these up and could not tell a difference. Fries: 2.5/5 Their fries are okay. Very potato-y for a lack of better words. They are neither thin nor thick and come with a salty sweet seasoning but you can opt for any other dry rub. When they are fresh, I would say they are closer to a 4/5, but let's just say the majority of fries I have eaten from here are not in that category. When they are old/not fresh, they are very limp, oily, and become very dry in the center. Cajun Fried Corn: 2/5 The last time I ordered this it was ice cold. The flavor is good and the texture is slightly crispy when it's fresh. On a good day it is more a 3.5/5. Ranch: 5/5 This is the nectar of the gods and even though everyone knows the recipe, it just does not taste the same when you make it at home. I know that they are exploiting me with their prices but this is one of the only splurges I make confidently knowing that it will make my meal just that much better. read more

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This entire store is a joke. Every time we get wings here there's always something wrong with our orders.. EVEN remakes are wrong. LOL! My husband is in the military and we got home and searched for his ID for over an hour before calling the store to see if they happened to see it or would check right outside the door before we drove 30 minutes to look around. Kevin told me he wouldn't look because he's too busy to look around the door. Literally his words. I don't know how they even keep customers coming back. The wings are just OKAY. You can get way better. The attitude of the workers are SHIT! I'd rather go pay a little more $ at Cross Street - their wings are great and the workers are kind. I hope Kevin never loses his wallet, ID etc and if he does I hope he experiences someone like himself when trying to find it :)) read more

Not only did I wait for over 1 hour for a chicken sandwich and fries, but when I received my sandwich.. the bread had MOLD!!!! I will never be coming to this Wingstop location again. I wasn't even going to leave a review in the first place about how my order was forgotten about but the mold really did it for me. At the end of the day it really comes down to the manager who is running this location. The wingstop in Escondido, fast and amazing customer service. Clean spot. read more

Wingstop - Hot Honey Chicken Sandwich - Mold Bread - Chicken Wings Near Me - Poway, California

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Top 3 Wingstop I've ever had everything was extra crispy and hot. Food was on time and I definitely noticed a difference in quality

Thank you for providing halal chicken!! Love this spot! The staff was friendly, and the place was super clean.

By far the worst Wingstop I've ever been to. They don't know the correct recipes for their wings. They gave me Louisiana Rub wings with zero rub. When I asked for rub they told me it's a sauce based wing only no dry rub - which is completely wrong!!!! Whoever owns this location should be shutdown trust the reviews do not waste your money. read more

Wingstop - Louisiana rub with zero Rub...the sauce is the rub per the store which is false...it's pure seasoned butter this is not Louisiana rub - Chicken Wings Near Me - Poway, California

We check Yelp review every month hoping that things changed so we can get wingstop again (this is the closest location from us) but this must be a social experiment. How is this location so bad??? read more

I am so frustrated that this had to happen to me on 12/21/24. I don't know the employees' name but she was a black woman who rudely yelled at me for getting my food from counter when they called my name telling me to not be grabbing the food that I had already paid for and kept giving me ugly faces. read more

The food is ok but the service is pretty bad. I've tried the chicken sandwich, bone in wings and tenders here. All of the options give you a choice of various dry rubs or sauces. The sauces seem to be very buttery/oily so I prefer the dry rubs. Everything is deep fried to order, however I don't know if that's by design or they're just always behind (more on that later). The meat is juicy and for the breaded items like the tenders, I would say the batter is on the thicker side but the consistency is good and it's not too soggy or overly dry and hardened. If it was just about the food, I'd probably give them another star and come here more often. But the horrible service I encounter every time I come back keeps me away for months until I forget about how bad it is and repeat past mistakes. 1. Understaffed - There is never an employee dedicated to manning the register. When you walk up to the counter, expect to wait 5-10 minutes before someone comes from the kitchen area to check on you. Additionally, no one will come out to clean off the 3 tables they have inside. So if you're dining in, expect to clean off the tables yourself. 2. Extremely long wait times - I've always ordered ahead on the app. It tells you the order will be ready for pick up in 13-18 minutes. But every single time I've walked in to pick up the order, there's at least 6-8 other people standing around in the lobby staring at their phones waiting for their orders. Realistically, you have to wait another 20 minutes after the initial 18 minutes they quote you. So expect your food will be ready in 40 minutes. 3. Lots of mistakes - While I wait in the lobby, I typically see 2 or 3 people come back with their food, stand around trying to get an employee's attention and then complain about something that was left out of the order. Everyone makes mistakes but it seems to be pretty consistent here. There's definitely better options but if you really want to eat here, order ahead on the app and be ok with waiting. read more

Thank you for serving halal chicken! Very clean store and great staff. The chicken was fresh and delicious. The staff reinsure us that the chicken is Halal and we greatly appreciate that. read more

My husband and I placed an order for wings and fries totaling $58 I was out running some errands and was a few minutes late to pick up the order. Order was placed on the app and when I arrived there was around 30 people standing around waiting for their order. I waited around an hour and at this time gave up and asked the manager on duty to cancel my order. It hadn't been started yet. She assured me that she would put in a request the following day for a refund 3/28. I waited 5 business days and called back to check the status. I was told the manager would call me back. I didn't hear anything and waited another 3 days and called back same issue. Today 4/9 I called twice and spoke to two different employees who told me that the manager was on break both times that I called. I gave them all my order details and was assured they would call me back. I still have not heard from a manager. The employee did mention that I some customers are still calling from Super Bowl requesting their refund with no call backs. At this point I will be calling my bank to place a dispute but that was the last time I will be ordering from Wingstop. read more

Really disappointing wings. I was craving wings while stuck in poway at night. Everything else was closed so I decided what the heck give it a try. Looked at the menu and took a deep breath and i had high hopes. Everything smelled great and the options looked very appetizing. Ordered the lemon pepper wings, the mango habanero and the garlic parmesan wings. Took forever to get us our order. They said 20 minutes (why should wings take that long). We didn't get our food for almost 40. Finally got the wings. Flavorless and greasy should sum it up. Given how good it smelled when we walked in the taste was underwhelming. I mean the food was edible. If you don't like super flavorful wings this might be an okay place to go. read more

If I could give negative stars I would! This is the most mismanaged Wingstop I have ever been to. They either have a 2.5 hour wait for wings or the system is down. This is the second trip to this location with no wings. Please call before you come. Also check that your wings are not drowning in oils read more

After multiple wrong orders and multiple chances given, I think it's time to expose this wingstop location on the laziness and lack of attention to detail they put forth on every order I've ordered from here. The first picture attached is a picture of garlic parmesan wings. Garlic parmesan. looks plain to me. No matter the flavor you choose, you will get plain. The second picture is supposed to be lemon pepper - All Flats. There's a drumstick. Yea, it sounds crazy that I'm complaining about a drumstick, however, when you charge people extra who order all flats, I expect there to be exactly what I ordered. read more

Wingstop - This is what I get when I order Garlic Parmesan Wings. - Chicken Wings Near Me - Poway, California

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Woo hoo! Wing stop is open! We are starting to get some great places to eat in Poway! Came here with my work crew to try it out. We were worried because they just opened yesterday. The highly trained staff took our order with ease. I ordered the 6 piece flats, garlic parmesan and mild with veggie sticks and blue cheese dip. It was delicious! I highly recommend this restaurant. read more

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Great restaurant to order some wings for any occasion with many flavors to choose from. The environment is modern and welcoming with the menu displayed nicely for someone new trying to figure out what they want to get. To start off the workers are efficient, friendly, and patient. The Voodoo fries are really good with an even amount of seasoning and a good kick of spice. The normal fries are a great side if you don't feel like veggies or going beyond. They taste great with an even balance between salt and sugar, the reason there is a bit of sweetness to the fries is because the sugar neutralizes the heat of whatever spicy wings you get. The wings are amazing with a solid amount of meat and a good coating of sauce and spices. From the lemon pepper wings to the original hot they'll satisfy your needs. Personally I find the Spicy Korean and Louisiana Rub wings to be my favorite. The Atomic wings are the hottest on the menu but actually have flavor that overcomes the heat. So if you want to give the Atomic wings a try you'll find yourself sweating and wanting more with each bite. The wings do take a bit which is no issue but if you expect it to be in and out, it's best to order online before hand. read more

What the actual eff is going on?? If you like your wings swimming, this is your place! We placed a 20 piece order around 9:55pm and waited about 25 minutes for our order. It wasn't busy but that's still an expected wait time for a wingstop. The problem we had is that everything was SOAKED in grease. What was the rush?? Why didn't they let them drip before packaging up our chichen wingks?? There's seriously no reason for us to be sent on our way with a kiddy pool amount of grease in our order. I am so confused. They're both dry rubs so it's not even the sauce soaking through. The bag is in shambles and we had to put it in a trash bag as soon as we got home so it didn't go everywhere. I wish I could upload a video to give a better representation of the situation. I also wish we would have read the reviews before going to this location. We won't be back even if it's the last wingstop on earth. Well maybe we would but still. All I can say is ewwieeee. read more

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Do not order or eat from this restaurant. Absolutely terrible customer service. I placed an online order and was quoted 16-21 minutes to make the order. I came to pickup my order 30 minutes later and it was not ready. When I came to the restaurant it was a huge mess! There was one male worker at the front of the restaurant attempting to help with orders. When I asked where my order was he said that they were working on orders from 2 HOURS ago. He said my order would not be ready for 2 more hours if that and THEN tried to give me someone else's order that was sitting and waiting for pickup. He continued to give away other peoples orders. I could not believe it! I asked for a refund and was told they couldn't give me one there and I have to wait. Will definitely not return and do not recommend anyone to visit this place! read more

If you love food, this isn't your place. If you love being ripped off, this is your place. The wings are from baby chickens. I hope they go out of business. read more

Okay I really love the lemon pepper wings they're our favorite! But today it was way too much oil in the container. It's not very appetizing to see a boatload of oil swimming around in the bottom of the container before I eat. So a 3 for the amount of oil in the container but a virtual 5* for the food. read more

Wingstop - The boatload of oil in the container. - Chicken Wings Near Me - Poway, California

Service was terrible last night! A bunch of punk high school aged boys work there. They begrudgingly take your order, then take way more than necessary time to put your food order together. They messed up on the order but you don't know until you get home because they seal the bag closed. And the food looks like it came out of a trashcan. Just a fried mess. If I wasn't watching them put everything together I would've thought it had. Would absolutely never return. read more

Spent over $50 for wings just to get my orders wrong. Ordered 30 wings, 20 lemon peppers and 10 spicy wings. Veggies sticks and fries. All I got was 30 lemon peppers and just Fries. Check your orders before leaving. read more

Poway Wingstop needs to check the attitude of their workers and work on their customer service. I said excuse me to the girl working and she gave me the craziest side eye/stank face. She acted so annoyed when I asked for more carrots. I genuinely don't mind paying extra but if you're going to act like it's such a burden then I don't want it. Not to mention they messed up my order!! To the girl working at 12pm on 8/27, pls work on your customer service read more

great service and great wings. Came through for us for our superbowl party. My only complaint would be no special order changes (like extra crispy) on big days. Or holidays. Great service and communication read more

I was overcharged. I immediately called and requested a refund, but the employees were not any help at all. Antonio promised me a partial refund for their mistake, but I never received it. read more

BF ordered a chicken sandwich and fries. 1) didn't get fries 2) the sandwich was supposed to have topping and it didn't 3) the 3 kids working there were talking so much in the back before even helping us 4) when his order was up, they didn't yell out a number or name or anything Repeatedly a poor experience from this place. read more

Lemon pepper boneless wings are fried bits. Only a couple had minimal amounts of chicken. I am very distraught and would like compensation. read more

Wingstop - Chicken Wings Near Me - Poway, California

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I would give 0 star the employees are very rude just because they didn't like me I had to wait 35 min very rude location very dirty place. Very rude employees read more

How are you going to say you have no curbside pick up?!?!?! Unprofessional Nickel and dime you $2.00 for extra ranch??? read more

Wingstop - Curbside pick up - Chicken Wings Near Me - Poway, California

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I'm sooo disappointed in having to write this review. We really love Wingstop but the last few times we've been it's been horrible service! The food is great if they get your order right or if they even have what you want. The last two times it's been the exact same scenario: no boneless, no tenders, NO SODA SELECTIONS (&they don't tell you until after you've paid for a drink and can't get a refund) , extremely dirty floor and drinks area. It's bad when both times you see multiple customers complaining about the drinks and the sanitary conditions! Especially when they've been met with a nonchalant attitude! On top of that they have the nerve to ask you to fill out a survey and give them 5 stars! Unbelievable and very disappointing! I think they'd really benefit from better management because it's not the food that's bad! I hope they're able to figure it out soon! read more

Preordered wings for Super Bowl, show up at set pickup time and not ready. Staff was rude and not apologetic, basically blamed on too many orders they took. Sad part is you had to pay ahead and tip was part of the payment. Definitely did not deserve what was given. Too bad there are no negative stars. Will not be back. read more

DONT GO TO THIS WINGSTOP! staff is so unprofessional! I wanted to order in store and they said they weren't taking any orders over the register so they were only accepting online orders due to only having 2 workers. we placed an order and waited over 40 mins for our wings just for it to be not be correct! As we were waiting we were watching the workers prepare the food, they were not wearing gloves, touching their face/hair, wiping their nose, throwing fries into orders that fell onto the counter. JUST ALL SORTS OF UNSANITARY ISSUES! We realize this isn't worth the wait, so we go up to tell them to cancel our order. the worker doesn't even transaction a refund just holds up a receipt and that it will be refunded 3 to 5 business days! Which was kind of iffy becuase with how busy they were, the receipt was most likely going to get lost. We followed up 3 business days later asking about the refund and every time we tried to call, the manager was never in. WHAT A COINCIDENCE. I was on hold with a worker that didn't put me on mute or nothing for 45 mins after the fact of saying he would get his manager. Got tired of trying to get a hold of manager so we called customer service and they were able to put in a dispute but STILL TO THIS DAY NEVER GOT MY REFUND! Finally had to call my bank to get my money back! THEY NEED TO DO BETTER! read more

What's the deal with the low ratings? No names mentioned.. of course Cross-Street will have higher quality chicken. Let's be real here and compare Wingstop to other chain fast food wing places, and it takes the cake. Forget Epic Wings. Food has always been fresh and accurate and I've been coming to this location for the last 3 years, probably 10+ times now. It'll take a lot to stop me from ordering here. read more