Food is really good but every single time I order online, the app says my order is ready and when I get there and ask for it they start making it. Never ready when it says it is and the place is always understaffed. read more

I was trying to give this place a second chance but it was very disappointing, Fries were soggy, way too salty, soda machine wasn't fully stocked, wings were soggy and draining in oil and way way to salty I couldn't even finish my meal , the carrots looked old definitely my husband and I would never come back to this place or any othe wing stop , I was very disappointed read more

Wingstop - Way too much oil and salt - Chicken Wings Near Me - Poway, California

See all

The employees were very rude. I asked for boneless wings and i guess they heard it as bone in, but instead of kindly taking them and remaking what i ordered they were cussing and talking rudely (where any customer can hear them) saying i asked for bone in, calling me dumb. Only giving 2 stars because the food did turn out good but employees are super immature. read more

Every order with this place is a new nightmare, tonight's was the last straw. We called in and started with the dumb AI operator (Ethan) and then got to the actual store because we needed some clarification. The guy who answered was short and rude with his answers, then would not give his name when asked, then he hung up. Called back to give them a 2nd chance and place an order, but he was even more rude and hangs up without a goodbye, thanks for calling, etc. They're training is either very lacking or the young guys working there just don't care. Every time we go they get the order wrong. I've eaten at different locations, but only get bad service at this one. No more, I'm done with this terrible place and encourage others to not go to the Poway location. Epic Wings, Buffalo Wild Wings, ALL better options, and cheaper. read more

Ordered a 10 piece, only got 9. Called the place to let them know, and they were super rude about it.

I now see how decent wings have two stars on here stay away if possible. These kids must work for peanuts and bananas. At least the one in "charge". Start with a call at 915 answer phone with we can't take orders over phone only online or in person. Lol ok sure see you in 5min. Show up sorry we can't take your order for 10 minutes till we fill the online orders. So ??? go wait in your car and come back in 10 minutes. Lmfao with the 2 groups behind me. I spent $25 last visit 3 daus ago wife spent $15 5 days ago. Now zero that's $65 a week gone because of some untrained kid is left to run the only wing joint in poway on a Friday night. Glad things are that good in your place to ask 3k a year to wait in their car. Not mention the 2 groups behind us. Good luck not a lot of places last in poway. read more

They got my order wrong and made my girlfriend feel nauseous. The chicken was way too greasy and way to overseasoned.

Horrible customer service, ordered a 30 piece and they only gave me a 9 piece and some soggy ass fries. Seemingly more staffed than last time I came here and even then they couldn't do our order right. Called to tell them they forgot over half my order and gave me attitude read more

I came to this location that was absolutely not busy at all. They only had one other customer in the dine area with me. I placed my order exactly at 8:40pm 09/07/2024 with an employee named Kristan. My order was 6pc boneless combo and 15pc classic combo. I waited well over 30min for my food to be prepared which is quite long for an empty store. I finally grabbed my order and took it home which is already a 30 min drive. I came to realize after I got home they forgot my 6pc combo wings. Unfortunately, I did not want to drive back to the store for the order.. so I tried to call the store to issue a refund. I knew the store wasn't even busy so I called and waited 10 min for them to answer but no one picked up... I already knew from there they weren't going to answer the phone.. so I drove back and I called again and remained on hold for through out the whole drive to the store. Once I arrived to the store i walked in.. of course no one is to be found. finally someone came from the back and I explained the issue and let them know I was trying to call and showed them I was still on hold with them. I insisted on a refund because I did not want to wait at that store any longer.. but they insisted they can make it fast all of the sudden.. so I got my missing item on the order. Once I got home I open it and the order is still wrong!!!!!! They gave me the wrong flavors. This is unacceptable service and a waste of my time and my gas. Imagine driving 30 min back to the store because your employees lack to do their job and answer the phone. For them to still get your order wrong!!!! Even after insisting to get a refund... I wasn't even asking for a refund for the whole order just for what was missing. I already had a bad experience at this location a couple years back and decided to give this location another shot but it is sad to see nothing has changed with this store.. please have attention with the employees of this store. I want compensation for this terrible experience.. please get back to me because I paid for service and food and did not receive what is owed from this store. read more

The worst food experience I have ever had. As someone who works in food service this place is a nightmare. Not only was my order messed up. The server gave us a survey and asked us to give them five stars so we could get free food, this was before we received our food of course. The employees wore no gloves, did not wash hands, would pick things off of the floor and then touch the food with it. Just disgusting and unprofessional. Customer service was basically useless and rude. $40 for two meals ill never get back. read more

Just don't. They will always mess up something. Check your bag before you leave. Even then you might have to wait 30min+ to be helped out to correct an order on their behalf because the lines are crazy. Even if you do online pickup, save yourself the headache. read more

So I made a online order and came in, while I was adding ranch to my online order since they only give you one for 15 wings. I then proceeded to watch the young kid cooking the wings literally not wash his hand stick them in a bag of raw chicken, add them to the fryer wipe his hands on this pants stick them back in the bag of RAW chicken, proceeds to add them to the fryer then touch his hair and proceed to touch the raw chicken. He didn't even realize everyone was watching him because he was busy taking and goofing around with the staff. Needless to say, I asked for a refund and walked out. This place is super unsanitary. read more

Come here if you want the wrong food and ranch dressing on the bottom of your bag. If you should happen to get the correct food, it's great.

This place is first of all hands down delicious! Elva was super helpful and paid attention to my order so closely. I had a large order for two households and she was so patient and nice. This place definitely has a gem working for them! Thank you Elva for your excellent service! The chicken , buns and fries are so delicious! read more

This is the second time in a row within a month and a half this store messed up our orders. Last time they didnt get the right flavor AND did not give us the amount of wings ordered. Tonight 7/29/23 our order was MISSING 5 of our wing order and did not give us the veggie sides. These are the same people that screwed up our orders before. I know their faces. These kids should't be working here and this store is incompetent at letting this happen with all the reviews they been getting. read more

i was the only customer here I ordered at 10:45 and I got my food at 11:35 I used to work at a bdubs and never have we taken this much time to make a 6 bone in wings. read more

If I didnt actually live through this experience I wouldn't believe it. If only one word could describe this place it would be: "horrifying" -this place was a absolute disaster. When I walked in it smelled like horse apples. -employees were arguing with each other. It was the most unorganized food line I've ever seen. And now I know why places always have the kitchen behind closed doors. - I watched a guy push down the trash, ring people up, then go back to prepare food with out ever washing his hands. I have no idea how this place has a food rating that allows them to be open. -I not sure what happened to these fries....But I saw the girl say "you're going to serve those to someone???" OH MY GAWD I just about died. -I think at one point one of the employees quit and walked out. I never saw him again. -After multiple people asked my name while waiting 25 mins for my call in order they realized they never put the wings in. And wanted me to wait an additional 15 mins. -I ended up having to go back to work WITH NO DINNER AND 20 MINS OVER MY LUNCH BREAK. Which I now have have to MAKE UP AT THE END OF MY SHIFT. What in the actual... read more

Just witnessed a store manager on this establishment cursed at a customer on 12/17/2021 around 9:30pm yelling fck you. Very unprofessional

Gas food ‍ Love the lemon pepper chicken sandwich . Have gone to this place 100 times always good chicken sandwich and good price.

In case you were wondering if all the bad reviews are true? They are. And it is very unfortunate. This Wingstop is possibly one of the worst restaurant establishments I've ever been to. From top to bottom they are doing everything wrong. 1. Dirty, unsightly cafe. There are no trash cans for customers in this location. As a result the tables sit dirty while customers wait for them to be bused by the staff. Problem is they rarely get bused. 2. Bad customer service. This is their biggest problem. The entire staff is comprised of young teenagers and adults who seem completely disinterested in attending to customers. They move at their own pace and pretty much do as they please. Some upper management would do this place a solid. 3. Subpar food. It's a crapshoot every time you come here. Sometimes the wings and fries are great. Sometimes they're terrible. They struggle with consistency big time. This problem seems to go hand in hand with the staff not putting in 100% of their efforts. In summation this wingstop is off to a very poor start. The bad reviews are piling up quickly, and as a local Poway resident it makes me upset that a new business that is typically pretty tasty continues to fall on their face time and time again. They need some upper management to come in and do some damage control fast. They might want to start by claiming this page and responding to the numerous bad reviews. Be accountable. Got problems? Fix them. Simple as that. -M read more

Quite literally the worst customer service I have ever experienced. Took 30 minutes for a sandwich and fries. The employees were messing around in the back while there was a line of 6-8 people waiting to order. Im not sure if the staff was retarded or what was going on but I was very mad at them. read more

We got in the store and no one was in the cash register but someone approached us in the front and had told us that there will be a 40 - 50 minutes wait which we said it's fine we can wait. The gentleman said hi to us but there was another team member that went to the register to help us take our order. She did not say hi and seemed like she was in a bad mood I am guessing because they are so busy and I totally understand. But I was double checking with my husband what he wanted combo or no combo and I told her what we wanted and before she took it she rolled her eyes to me and I noticed but I just didn't say anything. She seemed really rude while taking our order and we do not appreciate it. You should not be treating your customer like that and being rude with attitude despite the fact that the restaurant is so busy. She did not wash her hands either and covered with seasonings while she's taking our order and giving us our receipt. We said thank you but she just walked away with an attitude. Her name is Britney. Don't go here read more

Really disappointed after waiting so long for this! Before opening day, they gave away free Wings. My husband went and noted that they had precooked all the wings, and they gave away lots of freebies. Overall, this part was cool. One star here. We went yesterday for the first time together. It seemed decently busy. After placing our order, the cashier confirmed our order would take 18 minutes, and confirmed if that would be okay. Seemed a bit long, but hey, they're new, so maybe they have lots of Postmates or something. The cashier (Daniel, I think) was very nice and attentive, and got our order correct. Another star for him. The tables are arranged interestingly. We picked the corner table by the window, and the way they had the tables shoved in, no one could've sat across from us at the same table. It was pretty cramped overall. As we waited, people finished their food and got up to leave. There isn't a trash can, so the staff has to come clean up the trays from the table. They did not have a separate person to do this, and it was left up to the cashier. With the amount of people coming through the door though, he wasn't able to clean the tables properly. Most of the time he would start, and then get interrupted to take someone's order. Mostly he removed trays and then had to run back to the register to take an order, and was not able to wipe down the tables immediately. Because of this, people end up sitting at tables that didn't get wiped down in between. He needed some help. Next to me on the floor and on the window sill was a mess. Sticky soda that somebody had spilled (that already dried hard - I initially tried to wipe it) and crumbs. The restaurant was only open 2 days (and not very big) and it looked they already skimped on cleaning. We received our food, which was nice and hot and crunchy. The flavors were lacking overall. One of the flavors my husband got was mango Habanero, and he said it was barely hot. I got the regular hot, parmesan garlic, and Hawaiian. The parmesan garlic was a dry rub, and tasted okay. Nothing impressive. I felt the same with the other sauces. The biggest issue between both of our orders, was that the wings were not really tossed. The sauce was just poured on top. The bottom of the wings were dry. Though the sign on each table literally stated how they toss their wings to perfection. The cheese fries were undercooked, soggy fries that had gas station nacho cheese sauce poured on top. The fried cajun corn was very dry. While we were eating, a woman with her baby went into the restroom, came back out, and went into the other restroom. After a second, she came back out clearly frustrated. We overheard her tell her husband there wasn't a baby changing station. Later before we left I went to the restroom and noticed there wasn't even a mirror in there either. They really missed the mark with this one. We won't be back. read more

**WORSE CUSTOMER SERVICE EVER** Called to placed an order. I got put on hold then they HUNG UP on me. Called back and got asked to put on hold again for 5 min. Finally allowed me to order. The worker said 18 min wait. 40 min later, wings finally came out and they got the order wrong.... Ranch is $1.50. Wing is frozen Management really needs to step up their game. read more

Food is food but the customer service was terrible! I was going to be generous and give them 2 stars but the experience just continued to decline unfortunately. I called the order in, was told 10-15 minutes, let my husband know the wait and he ends up waiting for 1 HOUR EXACTLY! When I opened the bag my order was wrong and missing things. Come to find out the reason was, THE GIRL NEVER SUBMITTED OUR ORDER! The girl was so rude, to me over the phone and to my husband when he was there. I get their will be bumps because it just opened but we didn't even get an apology or a water cup at least for waiting. The order ended up missing items and it didn't even have ranch in the bag, which we paid for! Hoping they get it together soon because I am excited to have a wing stop in Poway. read more

See all

I'm starting off this review by stating the fact: I LOOOOOVE WING STOP with my whole heart. I was excited when I found out that it was opening up in the Poway area. I read some of the reviews before coming here today and braced myself to encounter the horrendous visit/service the majority of people claimed they received. So, after having dinner here today (1/7/2020), here is my take on this location: 1) I already felt nervous walking in the door because of what people said. My boyfriend and I entered and there was nobody in line. The first thing that caught me off guard was that the cashier was wearing AirPods (or had one AirPod in her ear). I doubt that she was using it for work related services so it seemed a little unprofessional to me. 2) I order my usual small combo and after telling her the details of my order, I added my usual cheese dip on the side (yum!) I go to sit down at a table and start reading my receipt. It said, "cheese fries." Sigh, I was sure that I said "cheese dip on the side" but it's fine, everyone makes mistakes and I eventually got the dip. One thing that bothered me was that the cheese dip didn't come in the usual dip container, but it came in two tiny containers that are found by the ketchup dispenser. Was it because I paid less for the cheese dip? Because if it was, the cashier was the one that made the mistake and should have made arrangements and/or accommodations with me. 3) All of the soda in the soda machine tasted watered down or superrr diluted. Not blaming the workers, because those soda machines can have unpredictable behavior. 4) idk if it was just this location but are the fries usually superrrr salty? I know they are seasoned but for some reason I reached a point where I couldn't eat any more of it because the saltiness started to numb my tongue. 5) my bone in wings (mild) were kind of lacking flavor.. but the boneless wings were just right. 6) the workers were super nice and doing their job, which definitely made the environment comfortable. 7) empty around 7pm! Overall, the food was good despite the few setbacks I mentioned above. There definitely are some improvements that need to be made at this location. There is potential for this location to be a popular spot for one of the best wing chains ever and it would be a shame to watch it degrade because of the failure to respond to customer's criticism. read more

My family loves Wingstop but the service here is not that great. The lady that took my order needs more training on customer service. Very SLOW service and the place is not even full. I've been waiting half an hour for my order and I'm getting upset by the minute so I might change my review to 1 star by the time I pick up my order! read more

our order took 45 minutes when we were told it would be 18. It was a busy lunch time but dont tell your customers its only going to take 18min is you dont have your stuff together to get the food out in time. They look like they dont know what they are doing making the food back there running around. I am from south florida and ive been to plenty of wingstop locations in my life but never had this terrible of service. FIVE PEOPLE THAT ORDERED AFTER US GOT THERE FOOD FIRST!!! This is just ridiculous. DONT COME HERE IF YOU DONT WANT TO WAIT AN HOUR FOR YOUR MESSED UP ORDER! And the girl who took our order. Kept giving us dirty looks when we would ask wheres our food. read more

After constantly hearing my wife rave about wing stop (never tried it) so she got very excited to hear there's a new one opening up in the neighborhood. My first experience: 2 stars (Only because they just opened) *they forgot half of our order. Good thing wife double checked. *the fries are extremely soggy. *ordered the classic and got boneless. To say I am disappointed would be a gross understatement. I understand that you guys just opened, and I also understand that food quality control might not be as good. But how do you read "classic" and tossed the boneless in. There's only 2 options. Bone in or boneless. It's not that hard to figure it out. read more

Wingstop - Chicken Wings Near Me - Poway, California

See all

I read some pretty horrifying recent reviews before deciding to go in? However I decided to give this place a try. I was greeted and served by Elva. She was was very professional and pleasant. After placing my order, I asked her if she was the manager and told her what I read on Yelp. She proceeded to tell me that she just took over managing the store. I complimented the level of service she gave me and told her that I can see the difference compared to the reviews I read. As a manager, I can admit it is very challenging and you must wear may hats. I witnessed Elva wearing 3 different hats in my short time there. I could immediately tell that she was a great manager and there to make a difference. I said all of this to say this, give Poway WingStop a try! I did and was more than satisfied with my experience. read more

Tony, Alec, and Christian are the best workers. These three always have a positive attitude and because of them and the amazing food they make I come back time and time again. Not to mention that they are all hard workers. Without these three it's just another wing restaurant, but with them it's THE go to wing place. The positive vibes and food is a killer combo which makes it a great place to eat with friends, coworkers, etc. Theres nothing I look forward to more on a Friday night than going here. Even after school and a long shift of work this place brings me happiness. These guys all deserve a raise. read more

Place was dirty and there was no trash can or toilet paper in the bathroom. our food took thirty minutes to arrive (with no one in the restaurant). when t arrived it was only so so. the music was rude and not family appropriate at all. read more

Gonna go with three stars for now. First time I went was the day after opening day. Was incredibly good, wings were good, fries were crunchy, service was fast and accurate, but when I went a second time they almost forgot my sauce until I checked the bag and caught it. Unfortunately it seems I need to open every box in the store and make sure everything is there as well because they forgot to give us the fries with one of the combos that we had paid for. It didn't make sense to go back and wait in line, so I didn't attempt to go back, but it's disappointing nonetheless. I understand growing pains are to be expected and I'm really excited to have this place in poway, but I hope these kinks get worked out soon. I'll update this with time, hopefully for the better. UPDATE 10/21/19 I received a phone call today from a manager named victor, he apologized about the incorrect order and gave me a 6 piece combo for free to make it up to me. He said he would let the night time manager know. Upon arriving to the store and asking, it didn't seem like he had, but the manager believed what I had said and comped my meal. Like with anywhere, there are bound to be growing pains while everything is sorted out and streamlined. At least they are handling their mistakes well and offering to fix their mistakes and then some. Thanks Victor! read more

They are definitely a little understaffed but overall good and try their best. Food was a 10/10 didn't disappoint. The inside is not that bad, the people writing the reviews are exaggerating as well as entitled that they have to wipe down their own table because this place is clearly understaffed. I do wish that there was a trash can available to us as there was none today but it's okay. read more

I couldn't ask anything better with the customer service and food I received. Tony has been a super outstanding caring person including David with being an awesome team player. Recommend people to come read more

Amazing wings!!!! Really fresh and flavorful, our cashier, Brendan was very friendly, great service! Would definitely recommend! read more

See all

I was really iffy on going and getting food after seeing some of the reviews on here. But I was hungry and knew at some point we needed to try it. It was really good! We did the meal for 2. It's 15 wings choice of 2 sauces, 2 dipping sauces and a side. And 2 20oz drinks. I got the BBQ and Garlic Parmesan with fires. I also ordered some cheese sauce to go with the fries. The wait wasn't to long and the place was clean and everyone was really nice. I will be coming back! read more

If you wanna wait an hour for shitty food this the spot, the people here that work are lazy and don't know what there doing

I'm so excited to type this review because being on keto and having to drive ALL THE WAY TO ESCONDIDO for some wings is something I never want to do ever again and now i don't have to!!!! it's a short drive and i'm instantly in love. sorry to sound so dramatic, but it's true. This location is very spacious and the crew are all so friendly. We got greeted with a "welcome to wingstop!" and then echoed by a couple more team members with the same phrase. We usually order our food over the phone so we could pick it up quickly, but they don't have a phone number on Google so we prepared ourselves for a little bit of a wait. And honestly, our food came out fast!! We were shoooook!! Brendan was our cashier this trip and admittedly, we made it unnecessarily complicated for him but he powered through and for that, we're grateful! He also made sure we got our ranch. Sorry again, Brendan!!!! You're the best! read more

Horrible place, order no near ready after 40 minutes. The kids working there had no clue what was going on. Store was dirty and employees look dirty as well. I had to leave without my food and demand a refund. read more