If you ask for military discount at Pomona you'll most likely get turned away. Feliciano says he's been working at that location for 3 years, nice bro, and he never heard of such things even though it literally says on their website military will get their discount at ANY location as long as we show ID. Listen Feliciano, YOU are not getting paid enough to lie to me and lie on define print lol, so just give me my $4 off. Unless you are the CEO and you made this rule at that Pomona location, every Wingstop location in the U.S. gives military discount. Glendora and La Verne gives me discount, I ask the managers there and they say yeah there's discount, I'm not sure what makes your location any different since they're only a few miles away from each other. Anyways... hope you come to sense brother, make that bread and then really change the rule someday, other than that your just a regular worker there haha. read more

Wingstop - You're supposed to give me my discount bro..... - Chicken Wings Near Me - Pomona, California

The front associate Jessica is the best. As soon as I walked in she greeted me with a smile and took my order quickly and efficiently!. This wingstop location has the best wings. This location is always clean and has tables ready for dining in. read more

Best wingstop! Fast service and great quality food! Always do a great job here in Pomona! :D

Great customer service. Isa is so sweet and so knowledgeable of the menu. The service is quick even when they have a long line. When I went, there were not many people dining in, but the tables and eating area is kept clean. read more

Today I order from this wing stop and had to wait for an hour for 8 wings and fries!!! I asked for the wings to be well done they were under cooked and chewing. I could not eat my wings. Fries never made it to the bag. This wing stop DO NOT DESERVE ONE STAR!!! Save your money and time do not eat here! read more

The chicken wings, with bone, were either left over from last week, or from the scrawniest chickens ever seen. We will never go back.

Took them an hr after our order was made to get our food. Workers were slow and laughing in the back. Wingstop K. Count your days ! P.S if I could put negative stars I would. read more

Feliciano was great in the customer service field making sure to help everyone quickly and efficiently when busy.

They were very friendly when I walked in. They greeted me with a smile and very helpful when it came to ordering. The food tasted great and it was hot and fresh. The seating area was cleaned and the lighting was great. Overall I had a great experience and I would recommend coming to this wingstop. read more

Julie had a positive attitude and was very helpful and made it easier for me to order

Even under pressure they provide top level customer service. The wings always come out to the best expectations. Good playlist to keep the vibes up. read more

I love to enjoy some bomb food from my favorite Wingstop. Hot and fresh! Hot lemon is definitely a favorite read more

Wingstop - 30 piece crew pack. Got some hot lemon, hot honey and mango habanero with some fries and Cajun corn - Chicken Wings Near Me - Pomona, California

Usually this is my go to spot but somehow this is the second time I order a wing meal and they short me 1 wing lol like how?? I didn't notice til I had already ate one then reached under the paper wrap to get the second flavor read more

Wingstop - Ordered 10 pc meal and they only gave me 9 - Chicken Wings Near Me - Pomona, California

food services is great and fresh and the people is very respectful and the people that work the day shift work very hard to make sure we satisfied read more

Took 30 minutes for my order & they still have the audacity to tell me "it's only been 10 minutes s

I always come here! The staff is super friendly and the place is always clean! This is my go to spot!

Waited close to an hour to get order wrong several times! Don't come here if you're short on time. Maybe just stick to wings. I mean...then you won't get confused with the different sandwich options. read more

Favorite Wingstop in Pomona! My family and I only go to the Arrow Hwy location! It's honestly the best!

I love supporting local businesses I live in Pomona. This place has gone down in the quality, and the prompt ness. I placed an order online so I would not have to wait. I placed the order at 2:30 it said it would be ready in 20 minutes. I approved at 3:00 pm. Wasn't ready. 3 other people walked in after me there orders were ready. I waited 30 minutes for chess Fries and a side of ranch. So disappointed in wing stop. I will travel to La Verne. It's a shame because I liked this wing stop. They were not apologetic. The fries were not even fresh they were soggy not good. Pieces of fries and hard pieces.... Just bad. The worst part about it there was 3 people in the back and they weren't busy at all. read more

They have the best wings, PERIOD!!!!! I always request flats only and they always a life me! My favorite flavors are lemon pepper and hot wings. They are so good!!!! The only negative thing I have to say is they are too damn high!!!! I read more

Workers are amazing and will never do me wrong with my orders. Always give good recommendations when picking new flavors. They are all very kind! read more

Food service was great food was fresh Fast service employees were friendly Clean dining area everything sanitized smells clean not too packed read more

The worst customer service and experience ever! Need to hire better people or even a robot

They take forever with the orders, you have to place with long time in advance, not sure they're short staffed always a long wait time. Hire some staff !! read more

Horrible experience I place my order 30 minutes prior to going to wingstop o get there and the guy tells me five minutes for the fries to be out well those 5 minutes turn into 15 minutes while waiting for the fries the wings had already been in the bag getting cold got home to no parmesan cheese on them just plain wings no point in online order if u still have to wait went u get there to pick up order just save ur time and go else where where they can get ur order as u want it read more

Wingstop - All cold with no parmellon cheese - Chicken Wings Near Me - Pomona, California

Wings with bone in are horrible, mostly fat! DONE with wing stop! Quality of chicken is horrible and for the pice come on! People let's hold restaurants accountable for the quality of our food, especially for the prices we are paying. read more

This location should absolutely be shit down and turned over to new management immediately. This place is consistently dirty. Employees refuse to ensure proper sanitary practices when handling food and most of all they steal from customers. My own personal experience is making an online order for a classic 10 wing combo. When I arrived I waited a few minutes before anyone acknowledged me. Then after I received my order I come to find out they were completely out of drinks the only thing available from the fountain was sugar free lemonade. I asked for a refund of my order because I wasn't going to pay for an incomplete order. Had I known there were no drinks available prior to ordering I would have chosen another location. Specifically La Verne Or the other location in Pomona off the 71 fwy. When I asked for a refund the initial cashier was confused even after explaining to her that I'm not paying for a combo when you don't even have drinks that are factored into the cost. She then goes to a older Latino male who comes over and states he's the "manager". He comes over and the first thing out of his mouth wasn't even an apology. Just a straight forward "If I give you a return it will take 5-7 business days in order to get a return". Firstly that is absolutely crazy that a return for food should take that long. I told him that makes no sense as to why you can't process the return here and now me waiting shouldn't take that long. He proceeded to go back and forth with me I asked for the district managers number which he refused to give. I told him I was more than willing to wait while he called to override the return policy that is Not stated anywhere in the establishment or on the receipt! Any company of any establishment should have a posted return policy posted in the establishment clearly visible to all customers. I asked this manager how will I know I'm going to get a return when you're giving me no proof that a return will be processed. He claimed that he couldn't process it till the end of night at closing and again it would take 5-7 business days and then any time after that for my bank to process. It's 2023 it's not taking that long for a return of $18.73 unless there is a a manual delay from the workers making the return. It has now been two weeks and this location still never issued a refund! Mark my words this place will get shut down if it isn't overturned under better and new management and even a district manager since the behaviors of staff are a reflection of the leadership that guides them. I will be making a complaint with the BBB as well considering I guarantee if they've done this once they have done this number it's times. Avoid this place at all costs! There are far better locations if you drive just a bit further for a more inviting and cleaner environment and that will give far better treatment and won't steal your money and claim to give a refund and then not do it. Yelp needs to give an option to review with negative stars! read more

Recommend planning ahead. Location never fails to run 30-60 minutes behind on online pickups. Leave your house 30 minutes after your food is supposed to be ready to get in on time regardless of the day of week or time of day you get there. read more

Only reason I'm doing a review is because of my recent cravings of the lemon peppered wings!! No lie in ordering at least once every week or week. It's so addicting! Plus I can order online on the app and pick up fresh ready to go! I haven't tried many of there other wing selection flavors but the lemon pepper ones are my fave!! My order is usually 6 piece wings, fries, and veggie sticks and a side of ranch for my veggie sticks. I just wanted to post because I know there's a lot of competition for wings and I've tried BWW and others and so far wing stop does it for me. And I'm sure the other flavors don't disappoint. read more

Wingstop - Lemmon pepper wings, seasoned French fries - Chicken Wings Near Me - Pomona, California

They took 1 hour to give me my food! So unacceptable! It was supper hot and crowded...When it was packed they had one worker making the orders and they gave the other worker have a break which is so unacceptable because that worker needed help to finish the orders! also so many people were coming back due to their orders not being right! read more

This is the best WingStop I've been to by far. The Customer Service Experience is amazing. They treat you like Family and tend to always remember your face which makes you feel very valuable read more

Slowest wingstop into existence. No organization at all. Placed my order in traffic which was said to be ready in 30 minutes. I arrived in 30 mins and had to wait another 30 minutes just to get my food. Been her before and had the same issue, don't know why I came back again. It's not just my order either it was pretty much everyone read more

Oscar and Ollin are the nicest employees and the rest of the workers were really nice and the service was just overall great. They accommodated really well to my requests and just overall great. read more

The food here taste so good love coming here with my wife ! Service is on point like how everyone is on a positive note

This is my local Wingstop so obviously it's been my go to and I've never had a problem. Staff is normally very friendly and I haven't had a wrong order. However, after my experience today, I felt very compelled to write this review. I ordered over the phone, 30 wings pack. I was told it would be ready in 20 minutes. I arrive in 25 minutes, pay for the food and I was told that it should be ready soon. I take I seat right in front of the register and wait. I thought it was weird after I was waiting there for 15 minutes but I thought to myself, I did order 30 wings so maybe that's why. After another 15 minutes, I thought there was no way it can be taking this long. So I go up to the register and ask what is going on? I've been waiting there for 30 minutes already. They look confused and start looking at the bags on the shelf. What do you know, my food HAS BEEN READY, idk for how long. The girl working apologizes to me several times. At this point, I just want to get out of there. I get home and yeah I'm upset but whatever, it happens. I open my bags and come to find out that not only did I wait 35 minutes longer than they told me it would take for my food while it was already ready for who knows how long BUT MY ORDER WAS MISSING 10 OUT OF THE 30 WINGS I ORDERED. That's BS, do better. read more

Took forever to come out. Told us it would take up to 10 minutes needed up taking 20. Food was good.

cashier was lowk rude lol & then restroom smells so bad & then tables were dirty #allbad yo but food was busssss edit* i was about to leave and saw a roach right next to me....nahhh im never coming back read more

Wingstop - #roach - Chicken Wings Near Me - Pomona, California

The food was delicious. And I love that girl Julie she's just so sweet and positive every time I walk in. I will for sure recommend anybody to go to this specific Wingstop because it has best food and the best service Wingstop read more

Wings were okay but the fries. Really? Looks like threw all the end ones into one basket.

Long wait, employee had a bunch of friends over, loudly cussing up a storm with friends while kids inside the sitting area. Very unprofessional. Food was okay. read more