we had a situation with my pick up order but they were able to handle this situation perfect very fast and the food was so goood Thank you for being patience but working fast read more

This used to be my go-to location for a long time, but after today, I'm extremely disappointed. These two individuals responded with visible attitude, inappropriate language, and interacted with me in a confrontational manner. At no point did they attempt to de-escalate the situation or provide respectful customer service. They completely messed up my order and insisted the wings were "well done" when they clearly were not. When I asked for them to be re-made, they said it would take another 30 minutes and responded with attitude and profanity. The interaction felt hostile and very unprofessional. When I asked for their names so I could follow up with management, they refused and said they weren't "allowed" to give them out. That response alone speaks volumes about the lack of accountability from these individuals. I am requesting that this matter be reviewed seriously, including speaking with the staff on duty during my visit. I would appreciate a follow-up regarding how this issue will be addressed. I will be filing a complaint with management. I hope ownership takes this seriously because this is not the level of service regular customers should experience. read more

Wingstop - Chicken Wings Near Me - Pomona, California

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Got takeout from Wingstop for dinner. The wings were nice and spicy--really hit the craving! I also got the veggie sticks, which were just basic celery and carrots and definitely felt overpriced for what they were. Service was fast and efficient--my order was ready pretty quickly. The interior was what you'd expect from a typical fast food spot, not super busy when I went. Solid for takeout, but probably not a place I'd hang out for too long. read more

Wingstop - Chicken Wings Near Me - Pomona, California

April 4 1230am ordered the lemon pepper cheese fries and even added extra seasoning, but got this sad excuse pictured below. In 9 years of ordering cheese fries, I've never seen this from any wing stop location. read more

Wingstop - Chicken Wings Near Me - Pomona, California

Kiara and Julie are so kind and helpful!! They always say hello when you walk in and Kiara let me know the deals they had so I had to pick one up ! &&Julie let me try the new flavors so sweet of her!! Foods on point always made fresh to order i recommend garlic parm & Cajun (the LA Lakers flavor) so so good! &the fries have that yummy seasoning on them :) its a larger location with lots of room to eat and its very clean highly recommend read more

February 20th, 2026 a Busy Friday night to be exact I placed my order at 6:08pm didn't receive food until 45 mins later mins you I'm a walk in I asked for Lemon Pepper With extra Shake I received my f total opposite of what I asked and had been waiting for Beyond Hungry mind you I don't live in the area I had to drive to location closest one near me. I get home check my food and it's dry alright all seasoning was on the sides on container never touching the chicken. I call the store explain the situation and I have still been waiting for my refund since 2/20/26 what type of refund system are you all truly using this is not professional tacky and down right wrong WHERE IS MY MONEY WINGSTOP? This is exactly why I haven't been back since I'd rather HOT WING CAFE. I STILL HAVE NOT RECEIVED MY REFUND AS OF APRIL 7TH,2026 from something in February FRANCHISE COMPANIES ARE THE WORST EVER read more

I've been to multiple wingstops but none ever compares to this one!! The wait wasn't too bad considering my tenders and fries were fresh and crispy. The service was exceptional and the dining area was so clean. Would recommend this location over the La Verne location any day. read more

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I want to start off by saying that this location has by far been my favorite location & most convenient location for me & I usually have great experiences when ordering from here. The last 2 times, this time included, were absolutely terrible! These last 2 times my order took double, almost triple, the quoted "ready time". The workers were somewhat decent in terms of their customer service. I understand they're slammed & busy, but better communication skills would go a long way. Staffing should be looked at by management because apparently they forgot how to schedule accordingly, especially with football back in season! If I do decide to continue ordering wingstop I'll definitely need to find a better location. The food is usually always good, but these last 2 times it's been just alright. Probably due to the lack of preparedness of the staff. read more

SINCE MY LAST ONE GOT DELETED! This is not about the food.. it's about the service. I want to start by saying... Im very disappointed with this Wingstop. One more place i will not be taking my business to... I'm a bus operator and it's already hard as it is to find places to use the restroom while on route. Ive been driving in pomona for more than 5yrs and not once have i had a problem with this place using the restroom. Until today that i walked in and noticed that the doors now have locks. I asked the lady up front that was counting the money at the register if i can use the restroom and all i got its for customers only. I understand I'm not entitled to anything or expect anything cus l'm a bus operator but damn have some compassion for someone thats limited to restroom use. Not even during Covid did i have this issue when all the restaurants had the restrooms closed. Shame on you Wingstop. Other restaurants on different routes have the same rule.. "restrooms for customers only" but yet still manage to make an exemption for us bus drivers. So whats the big deal here? read more

A few minutes after placing my delivery order via UberEats, I realized that I'd forgotten to add french fries. Since UberEats doesn't allow you to add items in, once you submit & pay, I did the next reasonable thing- called this location (from which the order was coming from) to make an attempt to add them in, and was successful thanks to the extremely kind staff (server & the manager) who attended my call. I truly appreciate them--made it a Happy Easter, indeed. Prompt, professional, kind & accomodating service, aside from great tasting food! This Wingstop location is a 10/10. read more

As soon as I walked in I was greeted by the staff. Not only the employee working the register, but the entire staff working in the kitchen. I picked up an online order. As the order was handed to me the employee that handed me the food went over my order and showed me exactly what I had ordered. I was extreme satisfied. The food tasted great. Keep up the great work! read more

I ordered food earlier this week. Ask for specific parts and it was not done. Called and let them know order was not to my satisfaction. I received apologies and they redid the whole order again. Great customers service. Customer service means a lot. Thank you! Restaurant and restrooms were very clean. Food was great. read more

Stopped by on Saturday, 09/30/23. You can now dine in and I would stop by here for take-out during COVID. I ordered the following to-go: - 1 All In Bundle: 8 Garlic Parmesan Boneless Chicken, 8 Lemon Pepper Boneless Chicken, 3 Korean BBQ Chicken Tenders, 3 Hawaiian Chicken Tenders, and 1 large fries = $22.99 - 1 large fried corn = $5.49 I also used a $10 off coupon I got from the mail. SUBTOTAL = $18.48 TAX = $1.89 TOTAL = $20.37 Wait took around 10-15 minutes. Definitely very salty so I highly recommend eating your chicken with rice or mix up a salad. The cajun corn was also delicious but too salty. read more

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Just had the Hot Honey Rub wings at Wingstop and they were absolutely perfect--crispy, flavorful, and addictive! Huge shoutout to Jesus and the team for their amazing service. Friendly, fast, and welcoming. Definitely my go-to spot now! read more

I'm going to be honest. Don't waste your money on large fries. There is literally no difference. I asked them if this is the normal for a large and they just remade it. Threw away the old one and gave me a new one that looks the same. Their photos are fake at this point. Don't believe what you see online because this is some annoyingly repetitive. I'm not coming to this Wingstop again. read more

Wingstop - First set of fries - Chicken Wings Near Me - Pomona, California

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Hispanic female employee with glasses needs a raise! She ran the front end on her own, on a promo day. Line was out the door. read more

The food was amazing and wonderful, the new manager was also super nice and patient with me as I ordered, the place and clean welcoming :) would come here again and again read more

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I usually always come here for my wings. The service is great, the wings are always good too! This is my spot to go for wings!

I went to go pick up three different combos, and they got it out. Pretty, Quickly, Maybe, and perhaps Fifteen Minutes because they did have a lot of people who were doing online orders. I didn't order the food for myself. However, it smelled delicious. Just sad to see that you guys don't offer beer, but I guess you can't win them all. Keep up the good work y'all read more

This is my go to wing place. The wings are always on point and never too greasy or under cooked. Even more than that the customer service and camaraderie at this place makes me feel welcome and comfortable. Shout out to Julie and the crew for always being cool and amazing at setting my orders and delivering outstanding customer service. read more

poor customer service cashier was rude threatened to throw my change at my face. All because I asked to use the restroom. she got so upset very low class in front of the "manager" read more

I ordered 60 wings tonight , we live wing stop , today out or all the 60 Only 5 had taste the mango habanero I ordered Lemmon pepper no lemon or pepper taste , I ordered the Luisiana run no Luisiana taste I orders the other for my kids they don't eat they said dad it's just chicken no taste , my wife tasted them she gies honey there is no taste what Happened , they were nice people them ambience was good the food had no taste. I don't kneel if this location is always like this hope they fix this problem , I called to let them know what happened no One answered read more

Everything was hot, fresh, and crispy. Customer service went above and beyond and showed me the order before I picked it up. Also, they asked if the fries were to my liking. Excellent customer service. Thank you. read more

I ordered online and picked up in-store. When I came to pick it up, the cashier said my order was never received. I showed her my confirmation # and she had the audacity to think I ordered at the wrong store. Another worker came to assist and said "the computer never said that an order was received." How can that even happen? She then said they can make my order now and it would take 15mins. It took almost 30 minutes for my order to be done. You would think that after this whole experience that the team would have some sort of urgency, but there wasn't. Some of the workers were even joking around and laughing in the back. Rude. Disrespectful. Unprofessional. Been coming here for years and I'd let some things slide, but this was the last straw. read more

Came in an hour before closing the guy working the kitchen was energetic and greeting as u come in and working the kitchen, Wings were on point had all the flavors smacking ,Got the 20 for 20 $ and got a few extra wings for my order not coming out on time read more

This is our first time trying wingstop. The host Kiara was kind and patient as we decided what we wanted to order. She was also thorough and specific while placing our order which helped as newbies. Their Dr. Pepper was good! :) We got the the boneless meal deal which is a very good price point at $19. The place is clean and ambiance is well not overwhelming. read more

This place has the nicest crew. Food always comes fast! Place is always clean, especially the bathrooms.

Spacious, clean, friendly staff, one of those soda machines with touchscreen and dozens of choices. Favorites are boneless wings Original Hot and Garlic Parmesan, with side of veggie sticks and/or fries. Pop music in the background, just loud enough but not blaring. Two TVs but with sound off and closed captioning. I always get takeout but it seems like eating here would be pleasant enough. Seemed super chill when I walked in but for a 10-pc combo, it's taking 30 minutes plus--you're probably better off calling in your order ahead of time because as I'm sitting here (good benches at the front), about 6 people have come in and picked up orders. read more

Wingstop - Menu - Chicken Wings Near Me - Pomona, California

This location is top tier! Great service, staff, and management. I feel so welcomed and my food is always hot and fresh. Clean store and great music. read more

Amazing service and even better food!!! They took care of us and helped us out with all of our questions read more

Wingstop - Chicken Wings Near Me - Pomona, California

"The food was delicious, and although my order was accidentally mixed up, the staff quickly made it right when I called. Their great service and willingness to fix the mistake is why I'll continue to be a loyal customer Thank you!" read more

The food was so amazing and fresh. Enrique the manager was so nice and kind, he gave me the best service ever! I recommend coming here and I will be here more often! The store was very clean which I loved. read more

Always a great experience coming here. Amazing fast friendly customer service. Definitely gotta check them out here.

My experience here was amazing love the new wing deal great customer service very friendly and fast

DO NOT SUPPORT WINGSTOP! Been a year. Never got my money returned for prepaying a large order for last year's Superbowl. THIEVES!!!!!!! Never will I, or my company order anything again from any Wingstop! And yes...I tell all my friends and colleagues. And I won't stop. read more

Fastest wingstop location in the area compared to others like l verne or rio rancho i've waited over 45 minutes this one longest i've had to wait is 15 20 mins max . also very helpful when ordering i think her name was emily very nice :) read more

I always come to this wingstop because they always have great service. Today they got my order wrong and what usually is a stressful situation (because you never know how the staff will treat you at any establishment when something is wrong with your order), that's never the case at this wingstop. Not only did Saulo apologize instead of looking for blame anywhere else (on me) he offered a solution and gave my daughter a drink while we waited which i didn't mind doing with service and a great experience like this one. Great service! read more

Great place to eat! Very clean and fast. Great customer service. I would definitely recommend this place to everyone.

Very nice customer service and very patient with our order. Definitely coming back to this location.

I wish I could give no stars because there is absolutely no way I can understand placing an online order at 7:35pm and at 8:19pm my food hasn't even been started. False advertisement stating ready in 16-21mins and almost an hour later my food hasn't even been dropped in the fryer Unacceptable! read more