This is the 3rd time my order has been wrong so I'm not ordering again.I did call and the mgr said he'd refund all but the price of the wings which is fair. Ordered a 10 piece meal with a drink and an extra side of veggies. Got one half full ranch, no drink and half my fries. I want my tip, delivery fee and a portion of my meal refunded or I'll just dispute with my credit card and get it back in full. This is how full my cold fries were. read more

Wingstop - Chicken Wings Near Me - Phoenix, Arizona

I eat wingstop ALL the time, wings and fries were terribly over seasoned, and the lady had a bad attitude when i asked for a remake. Not only are they not using gloves to make my food, but they're also wiping their noses and touching their faces, then my food. Honestly lost my appetite and do not trust this place. I never have this problem with the wingstop on Bell, i'll make sure to never come back here again. & it won't let me message or dm them. read more

Wingstop - Louisiana Rub - Chicken Wings Near Me - Phoenix, Arizona

Wing quality has gone down drastically. The wings had no flavors or even any seasoning on them. They were greasy and tasteless and were extremely disappointed. Nothing world class about the inside of the restaurant either and everything looks really old. Associates have no zest or energy. read more

Alright where to start... this is gonna be a really long review. But it's worth it... 1. Let me say how much I regret giving this place a second shot. It was only because the coupon I was using wasn't available at the one on bell which is where I've always gone after this first terrible experience and the one on bell never disappoints. 2. I have no words to describe how disgusted I am with the staff at this location. Let me start with Aalexis, the cashier who was there tonight. First, she disappeared for awhile which seemed to have made her coworkers angry. Second, she was the most disrespectful little girl right next to her manager, who I'll get to in a minute. And it wasn't just towards me. This guy was asking if the whole order was in there and this little girl laughs and says how is she suppose to know; to look at the receipt and whatever is on there is going to be in the bag and he can check it himself. Like ... what? The guy responded by saying that he wasn't trying to be rude he was just asking and she continued to scoff and be rude af for no reason. Then it came my turn to get disrespected by this child. I waited for an hour for an online order. I asked a couple of times what the estimated time was and kept getting told times that would pass by way over what I was told. Finally I went up, stood there calm, waiting for someone to come up. Finally got Aalexis attention and asked her what's taking so long (she scoffed. Don't know what was so funny. She was laughing at everything. Maybe that's what she was doing that she disappeared to get a little lifted... cause everything was funny to her or she was just that disrespectful... which I'm gonna go with the latter) she tells me she doesn't know cause she's up here and doesn't know what to do. I told her I wasn't blaming her and she continued to make stupid remarks. She made a comment about them cleaning the fryers and I told her it made no sense to clean fryers in the middle of a rush and 2 hours before close. So she decided to call her manager over, Dallas. So let's talk about this little boy. 1. Someone needs to knock this kid off his power horse, cause he isn't anyone. Good job kid, you've got a title of manager at the worse WingStop in the Phoenix area... I'm sure it wasn't much competition to get that title anyway. Thumbs up kid! He comes over and I asked about my order he asked what the name was, gave him the name he walked away. Didn't come back, just went back to cleaning the fryer. I walked to the little window and Called him over. And told him I wasn't really finished trying to talk to him. He got mad at me and started talking down to me saying they're working on it and blamed it on the fryers being cleaned. I Asked him why they would be cleaning the fryers at this point and that it's hurting business and he starts to go off on me saying "NoT tO QuEsTiOn HiM oN HiS sToRe" and that I can leave and he was gonna call the cops on me for talking to him the way I was. Like... holy shit I wasn't even yelling. Not once did I call him a name. Not once did I even raise my voice. I've worked customer service, fast food, fine dinning, management. I've done it all. I will never talk to someone the way I'd hate to be talked to especially if it's not asked for. And I probably should have with the amount of disrespect that I got. And I regret not raising my voice and being a major "Karen/b*tch" like I probably should have. The other lady was trying to help. Hopefully she knew her manager was being stupid. But at this point the little boy is mocking me, making fun of me. (He really felt the need to threaten to call the cops because I said the "f" word out of frustration and wasn't even towards him and that I was questioning him lol) he continued to Talk sh*t to me and tell me to get out... so yeah my partner lost her cool and knocked their ketchup box over... I mean they wanted to call the cops, so why not give them a reason. He was refusing to give us a refund or our food. So you know, it got heated in there. We ended up walking out after that. Called corporate and got our refund and let them know what happened. One hour for 2 chicken sandwiches, one order of voodoo fries and 8 wings... one hour for such a small order. I'm still dumbfounded by how I was treated and talked to when I didn't even raise my voice. I wasn't rude. I wasn't any kind of "Karen" for anyone to have treated me that way. I know my review won't really go anywhere and I'm sure those kids will keep their jobs even though they shouldn't. But if I can keep people from going in there and getting treated the same way, I will. Go to the one on bell or any other WingStop. But save yourself a trip and headache and go anywhere else but here. read more

This place has the best quality wings that I have had in my 7 years living in the area. When I say quality I mean the actually wings themselves are high quality. They are all good sized wings every time. They do not give you small baby chicken wings or low quality skinny ones. They are always thick and juicy. Anyways, my favorite three sauces are bomb for the most part. I find that the lemon pepper is absolutely incredible 9.7/10. The hot Buffalo is also incredible 8.9/10, lastly the Parmesan garlic wings are very good, they do go heavy on the parm, 8.2/10. Flavor ratings (that I have had): Lemon Pepper: 9.7/10 Buffalo Hot: 8.9/10 Parmesan Garlic: 8.2/10 Louisiana dry rub: 7.3/10 (good but over seasoned) Hidden Gem: wingstop ranch Final recommendations including ordering their large ranch, you can save it in a bottle after and it's great for dipping pizza and veggies in it. Also, make sure to order the wings WELL DONE. This will make them more crispy and they are absolutely bomb. Re-heat leftover wings from the fridge in an air frier and you are living large. Enjoy! read more

After picking up my order and returning home, I found multiple things missing and wrong. I called the store and spoke to Nicki, who was the same employee who took my order initially. I explained the errors in my order and Nicki immediately started arguing that she put the order together and knew she didn't make any mistakes. I offered to send photos of what I was given as is was 11:45pm and did not want to return to the store. She continued to argue with me that my was correct. She then stated with an attitude she would replace my order on my next visit even though she was certain there was nothing wrong with my order. When you pay $32 for 20 wings and two orders of fries you expect your order to be right. However, I understand mistakes will be made, but arguing with a customer and denial of fault is not ok. Nicki could definitely benefit from customer service training. read more

WHERE SHOULD I START?! This is why me and millions of others decided to STOP eating meat and eating out in general. I can't wait to get the robotic employees cause I'm sure they'll listen and follow instructions waaaay better then these damn employees. I ask if I can have all flats, well done, and if possible the smaller pieces. I understand they can't control the sizes of pieces of chicken but some employees actually gave me smaller pieces as requested. They gave me BIG ASS ALLLL FLATS and soggy chicken. When I called to speak to the manager Daniel he act like he didn't care but was going to recook my order. I like too far to go back but I told him I would go tomorrow to get a refund. I won't be going there ever again. Nasty place nasty food. read more

I order from here all the time, usually delivery. Tonight I ordered kind of late so I made it a carry out order. My first time in the building and the two boys working tonight were so nice. Great staff with good attitudes. My wings are always perfect! No complaints. Also, I love that they give you the option to do all flats read more

I was on hold 22 minutes. Very bad service. When we confronted the manager, she just said they're under staffed todayy like girl it's not my fault. Oh yeah there were just 2 people eating inside. They weeds just chatting in the back. Horrible! read more

Wingstop - Chicken Wings Near Me - Phoenix, Arizona

I tried to place an order over the phone and the lady that answered immediately placed me on hold. (I don't mind waiting I'm a patient person) I waited seven minutes before they disconnected the call. I called back assuming there was a mistake and the lady answered again and I asked if I could place an order for pickup and she said "no you cannot, our system is down call back later" and then she hung up on me. So I called back because I wanted to know if I could still go in and order food and the lady answered again and said I recognize your number the answer is still the same I can't help you, before I could even ask my question. Poor service, I understand you are having system issues but you need to remain professional and not treat people like garbage. read more

We had never been to a Wingstop and were curious about the chain and we assumed they had something special going on, like they must have good wings. We both ordered a combo with fries. I ordered Hawaiian and my buddy ordered some type of barbecue. The wait was 15 minutes but it made sense since you don't want wings that aren't freshly cooked. We ate in the restaurant so the food came right out, assuming fresh out of the fryer. First thing noticed is that the wings weren't remotely crispy. We ordered in-bone. I know wings get soggy quick, but these came right to the table. Maybe that's just how they are cooked, but was surprised they were soggy. Then my Hawaiian sauce was just weird and watery. Maybe the other flavors were better but I would recommend the Hawaiian sauce. My buddy's order came more like soup than sauce...there was SO MUCH sauce where the wings were drowning in it. He literally had to pull the wings out of the sauce. Just way too much. He didn't like the flavor either, and he left 2-3 of them untouched. He's Mexican and he'll eat anything...so it must have been pretty bad to not finish them off. He also mentioned there were soggy with no crispness. Fries...weird floppy things. My guess...everything was undercooked. Nothing crispy, fries limp. Also, the meat was tough and was cooked but it was close to pink. From where I was sitting I could see the different fryers being used. I didn't see any timers, so I'm assuming they were just winging it. I also saw that the wings looked frozen going into the fryer. Again, maybe that's how they make them, winging how long to cook from frozen. Won't be back. Everyone was nice though. Also, no mirror in the bathroom, kinda odd. Parking was good. read more

If I could give them no stars, I would. management is trash, orders are never correct, refused to make the order again, refused to refund (they told me a receipt is not enough). I would advise you avoid this location at all cost. read more

Do not order delivery from here, they will forget your items and not make it right. Out of the multiple times I've ordered from this WingStop I have rarely received the correct order. On the last and final occasion, I ordered a family pack through the WingStop app which included multiple items and multiple items were missing. It happens. The biggest issue is the lack of customer service or care to make the order right. I reached out to the store by phone and the employee who answered told me to please hold and put the phone down. I waited 15 minutes and gave up. I reached out to the delivery service that was used with the app; DoorDash. DoorDash Customer Support attempted to reach the store and received the same treatment. DoorDash finally reached out to WingStop's customer support and connected me to a representative who took my complaint and told me I was going to receive a full refund. That refund never came. Later I received a call from a WingStop CS agent who wanted to talk further about the incident. When I called back the agent snapped at me saying she was in the ER and this wasn't a good time. Okay. I never had any other contact with WingStop customer support. After not receiving any refund for the missing items I finally went through my credit card company to dispute the charges. After two weeks I received a partial refund no thanks to Wingstop or DoorDash. I will never order from WingStop again and I hope anyone who reads this understands if there is an issue you will not be helped. read more

Do not Order from this location. Insanely horrible service. Completely incorrect order!!!!!

Placed an online order showed up early let them know i was there. Was told it was going to take quite a bit longer than the online system said. i asked to cancel the order. They made me wait another 10 mins only to be told the guy supposed to be in charge didnt know how to cancel an online order. Absolutely inept at their job. read more

The General Manager is a complete a**hole. Instead of doing what he should and catering to his customers, he tells them not to call the store and "tie up the phones." The workers never season the food right so when I called and told them to make sure they still made them COMPLETELY unseasoned. Avoid this location at all costs. Disgusting customer service. read more

Would put zero stars if I could. Manager Garret is a condescending prick. Ordered delivery, order arrived missing 75% of my order. But wait there's more, what did arrive. Half of it was wrong lol. I will never order from or go to this location again. read more

Food was ok and customer service was as to be exoected. Nice people work there though.

Can't understand the written difference between blue cheese and ranch. Have sent the wrong one multiple times when ordering delivery.

Always awesome. Best chicken anywhere!! Love this place. Best ranch anywhere. Food is always hot and fresh.

the employees here are horrible, i door dash and i came in to pick up an order, they not only gave me hella attitude but also proceeded to talk shit about me while i was standing there, then refused to give me the food i was there to pick up, after they made me confirm pick up, witch led me to getting a bad review on my end, mind im 33w pregnant and door dash full time for work, little tip, if u hate ur job so much go get a different one! no need to harass other ppl bc u hate ur life! read more

First time here and we had high hopes. The wings weren't great. The dry rub was way too salty and the wet wings were just gross...no crunch at all. Guess I'll scratch this off of my list of places to get great wings. Good luck to those that give it a try. Hope yours are better than ours were. read more

We went on super bowl Sunday and it was very hectic. They made sure to make it right. Very good customer service! I would like to thank them for that!! read more

Yikes...this place is trash to be honest...they only have a handful of workers and hardly any order comes out on time...that's if it comes out right. You've got a 50/50 chance going here. You'll get either fresh wings or old ones, I've seen them use old wings that have been sitting for I don't know how long. Fries aren't a all they are hyped to be, thighs are small, brownies are stale half the time...manager doesn't look like they know what they are doing, how is this place still running? read more

terrible coustmosr service waited 30 min for 10 wings while being the only people in the whole store lady at cash register was vaping, super rude for me waiting so long read more

Best customer service I've had in years. Leila was kind personable and made sure I'll never go to another Wingstop again. Thank you for the great experience. GIVE HER A RAISE!!!!! read more

We ordered Wingstop on a Saturday night. They completely forgot an entire order of wings while still charging us for the meal. This apparently seems to be an ongoing problem with this location based on reviews. read more

The staff here is very helpful and kind. Fresh and delicious wings each time! They missed giving me my veggie sticks once, but they made it right with no issue at all. We will be back read more

I gave this place a fair chance with 4 orders over the past couple months. I have ordered their boneless wings, boneless thighs and tenders. I really like the sauces and they have great ranch but I am really confused as to what the difference is between the three. I have gotten a few big pieces and a bunch of tiny crumbs when I have ordered both the wings and thighs. Not sure what either is supposed to look like. As for the tenders, some look like tenders, some look like the thighs and some are just leftover pieces I think. I have no idea. From thd looks of the rating on here, they don't give a crap about their reviews, but I had to post this for my own piece of mind. Do better Wing Stop. read more

Well it was yummy.... the staff were wonderful .... till I found a hair in my chicken.... ruined my appetite read more

Wingstop - Hair I found in my chicken. Different color than my hair - Chicken Wings Near Me - Phoenix, Arizona

so bad there were rats and we waited an hour just for them to get r food wrong I'm not exaggerating

Came in today 12/4/21. Guy that took my order was very nice. Food was okay, not satisfying to hear the girl hurrying us out of the building. Not to mention I had said I was eating at the restaurant, she still packed my food to go. Was very loud and made it clear she wanted everyone out. I don't know her name but she was the only girl working this shift. Very rude towards her coworkers as well. She was loud enough to say "why is this girl still here, who she waiting for?". Who ever is the manager needs to check her. Restaurant says open til midnight but they closed the door on us at 9pm. read more

The food they gave me was great gentleman in the front that is mixed was very polite while given my food.

Wings were good, food was ready at the time they said it would be, good customer service. Definitely will go back.

I've been to this location many times. Have never had the opportunity to dine in. I place a Mobil order and walk in and get it. They have never missed anything that I have ordered. I usually go at night at around 10pm. Employees are nice and have never been rude to me or anything. read more

I went back just to give it another try and it started pretty bad. We ordered the deal that was in the poster which was like 15.99 without tax but it ended up being 19.99 and I was very confused as to why so high. It turns out that the guys was making the order higher than expected. We got that ordeal out the way but the manager there was said sorry and gave us 2 brownies and free drinks. Overall it got better but still there was that issue. read more

Aside from the1 star reviews , this location was amazing ,the was staff was super friendly and it was very clean in the dining area . I ordered 2 large bone in combos for my wife and I .The wings were really crispy like I asked and the fries were also perfect . Ammy the manager made sure everything was good for us. We definitely come back for more . read more

The wonderful lady that helped me at this restaurant is named NIKKI and for some reason I put a different name lol not sure exactly why but this WOMEN is AMAZING and is good at what she goes always go to here she will do it the way you like and if its incorrect she makes she she fixes it with a smile on her face she is awesome forever LOVE for this incredible female thank you for what you do and the patients you have with your customers your great!! read more

AVOID THIS LOCATION! I would give Zero stars if I could. Our last order was not cooked well. Per my kids' request, we decided to give them another chance today. I called way ahead of time and relayed to Amy over the phone about our previous experience. I get there 35 mins later and my small order was not ready and she was all snarky about it since they have to cook it "extra". It does not have to be extra, it just has to be cooked well so we don't get Salmonella. We're not gremlins here. Needless to say, I cancelled my order and vowed never to return. Typically, that store is busy given that it was lunch hour, but it was completely EMPTY . Not shocking, given increasing reviews of poorly cooked meals and add to that, EXTREMELY POOR CUSTOMER SERVICE. Management needs to address these issue unless they wish to keep on losing customers. read more

Rude employees. Attitude is given when you ask a simple question. Just because my name is Karen doesn't mean I can't write a factual review once in a while. Overall rude employee (specifically the cashier/register) read more