This Wingstop is terrible when it comes to service and how orders are handled. Our food is always late by a good 15 minutes but beyond that twice now when we place on line orders and have our confirmation numbers they don't have them in their system and have to wait 30 minutes on top of the 25 the original order said. But last night the girl told my husband instead of not getting the order (he showed her the confirmation order) that were waiting on fries. He waited 30 minutes more for fries. He knew she lied as it was written all over her face. Never once did she apologize or offer a drink due to the mistake. He never even acknowledged him while he was waiting. He said she was so rude! This was our last straw with this one! From now on we will go to the Wingstop on Matlock. It's out of the way but their service is wonderful! read more

Received an incorrect order. When I called about the issue they wanted me to drive back to the location to receive a refund. Because I didn't want to drive to the store they offered me only 10%. Makes no sense to inconvenience a customer, and continue to inconvenience them when they call about the issue. Cashier, Natasha, and manager, John have ZERO customer service skills. According to previous reviews I am not the only one that thinks so. This place needs better management. read more

Horrible, I order online and nothing is every done. There are several workers just standing around. Order showed complete online 45 minutes order time took 1.5 hours. Managers are terrible as well read more

EXTREMELY SLOW---Order is wrong half the time. They don't seem to care too much about ot

Food is okay. But the wait time is ridiculous. I can't understand how it takes so long to put out wings. I ordered online and it said 45 minutes. I showed up 50 minutes after I placed the order and still had to wait 20 minutes in the store. Its wings, it's not that hard, batter it, fry it, season it. That's all. It shouldn't take an hour and ten minutes for two orders of wings read more

Wait times are most always long, and I've had the promised time met in the past. But this most recent visit was HORRIBLE and ABSOLUTELY unacceptable! I was given a 55min wait time (it was ok because I didn't need them right away & experience has taught me to order sooner than later at this location. ) I came 2hrs later & the 12 wings I ordered WERE NOT READY!!!!!! My husband had to wait an additional 45mins! The employees are kids running around like crazy & leadership (another teen) was M.I.A! I called & demanded a refund, which I received, but the entire experience was enough of a cluster for me pull the plug! I'm done! Good luck with this one! I've heard the location on Matlock is better. Guess I'll be taking a drive over to find out the next time I want wings! read more

Ordered fries at 5:50pm and went to pick them up after 7:00pm because I was running late. And they STILL weren't done. My order was literally just a regular fry and I waited till 7:10pm for that order to still not be finished. I walked in and around 8 people were waiting for their food. This is a constant issue with this location I don't understand it. If there is always gonna be a long wait please update the website to show the correct wait times! It makes no sense I have to wait over an hour and half for one single order of fries. I ended up walking out because why waste time. Utterly disappointed and dissatisfied with this locations service. read more

Add an hour to whatever estimated order time they provide. Faster to go 7 mins down the road to the Debbie location and get better service. Management needs to be replaced immediately. read more

The service here is just plain bad. I don't know where the manager or franchise owner is as it is always being run by a group of kids. And clearly not enough of them! They got my order wrong and several others. One lady called her order in and still waited an hour. And to top it all off...they have changed their wing provider. They are now selling steroid chicken just likw some of the others. A wing drumette should not be the size of a full chicken leg!! read more

Customer service is trash. Natasha is rude and the manager John is surprising just as rude. They don't care about customers. They didn't resolve our issue. And didn't care to resolve it. Those two should be fired. We will never give our business to this place again. If I could give Zero stars I would. John must have started off at Apple bees. Horrible customer service. read more

Ordered extra well done lemon pepper wings and they had zero flavor and were wet as if the grease washed away all the flavor. Not a single fry was crispy and also lacked seasoning. This was my second and last time giving this location a try. read more

Horrible, tried to escalate issues to the manager who was just as rude as the staff. All we did was ask for our money back on an order that was 30 min late and no sign of it being ready anytime soon. They tried to refuse a refund. When we persisted they told us not to come back. Don't bother with this place. read more

Today was my last time! Very poor service, teenagers on their phones with no management oversight. However, no need to take my word for it. Read the reviews or try it for yourself! read more

Lunch order was perfect and hot. Arrived just 2 mins ahead of time and was delicious! I appreciate prompt accurate service.

they threw away our food before we even finished there was fries and wings i cant believe it.

So I'm very disappointed tonight when I received my order from Wingstop, my fries looked like lumps of potatoes that were dipped in the fryer long enough to get covered in oil but not cooked. read more

Wingstop - Undercooked, extremely oily fries - Chicken Wings Near Me - Mansfield, Texas

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This Wingstop is terrible. I called an order in 6 hours ahead of time. I then called back within an hour and they said it would be ready at my requested time. The order wasn't ready and then when I got got home. The order was wrong. I called back and talked to Jasmin and she said sorry we ca give you 20% off your next order. How does that help me now when i am having people over. I asked foe the manger or owner and she said she could not give out that information. She gave me the corporate number. When I called I was on hold because their system was updating. Finally got on the phone and said she was filing a report. I can't believe Wingstop is like this read more

This is my favorite wingstop and the only one I go to! Normally all the employees are pleasant but there's a new one named Jazmin that's very rude! She never gives me my drink before my order is ready like everyone else does and always just walks off. She doesn't greet me or even know if my order is ever paid or not, even though the receipt is always hanging with a huge NOT PAID print on it. Very un-attentive. Love all the other friendly employees though!! read more

Ordered online for the 40 wing party pack, got to the location it specified and it's no longer there. I had to call them to find the new location. A woman answers and says she has my order ready and is bagging it as we speak so it's hot and ready for us, once there I sent my son inside to pick up the order since I am disabled and it's harder for me to get in and out myself. They tell him to check the order to make sure it's all there after they all went back and forth about how to mispronounce my name which to me is the first red flag because it should all be there, especially if you just specifically told me you packaged it yourself. So my son and I unpack EVERYTHING from the bag to find that the 2 sides of carrots were missing. Glad I double checked, sent my son inside to grab them and they gave him 1 side. At this point I'm confused because I know online the order form said 2 sides of vegetables so I try to call the store to clear up any confusion and get it clarified so we can enjoy our food while it's still hot. I called the 1st time and was placed on hold, I waited and waited until it sent me to a voicemail box. I hung up and tried to call back and it went straight to the voicemail box. At this point I'm frustrated, my child is embarrassed, I just want what I've paid for, my food is getting cold, so I try to call ONE MORE TIME. This time someone answers and I ask to speak with the manager. Whoever answered the phone stated "I am the manager but I am about to leave but what's up" quote on quote. How unprofessional, I am a former food service manager for over 14 years and the way she handled the situation was not only disgusting but embarrassing for your company. I told her what was missing and told her I had been calling as well and I was disabled otherwise I would have just came inside myself, she then asked me "ARE YOU SURE BECAUSE I'VE BEEN UP FRONT THE WHOLE TIME". So not only are you making it seem that I'm lying about calling but you're insulting my intelligence at the same time. At this point my son went BACK INSIDE to get the second order of carrots, not so much of an apology was even given to him as they handed it to him, just stares! We get home, are chicken is DRY!!!!! MY ONE ORDER OF BONELESS WINGS..........ARE CLASSIC!!!!!! The whole order was not up to par! My daughter has braces and can only eat boneless, so that's why she's the only order of boneless wings on our ticket yet it COULD NOT BE FULFILLED!!! EVERYTHING WAS OVERCOOKED AND DRY. I am highly disappointed and I would like someone from corporate to reach out to me as I did not receive a receipt either when picking up my food!!!! read more

Horrible customer service. I'm not sure who hires or who is in charge here but this entire establishment needs to be retrained. Came today for my order. Wrong order. Placed an order for 3-10 piece and they are all placed together in 2 boxes. Different orders for different people. Given hot instead of Cajun when I asked about that she sprinkled some Cajun on there and told me that's how it's made they don't toss those. Wow just wow. read more

Fast service. Ordered 90 wings with fries and they really were on time with the 20 minutes.

Not going back they repeatedly mess up our orders and their staff are all teenagers and they always look high. Also seems like they leave the food sitting around till someone orders and don't cook it fresh would leave no stars if possible. read more

Horrible service. Can't order online half the time. They never answer the phone. Go in person and they moved like turtles and they act like just by walking in the door you've inconvenienced their day. Fuck y'all. read more

Wingstop - Chicken Wings Near Me - Mansfield, Texas

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I ordered wings from here last week and was shocked at how rude the person on the phone was. (No, I'm not a Karen. This was over the top) The man who answered asked what I wanted - no good evening how can I help you. When I asked for 'dry rub' buffalo wings he said very sarcastically "I don't even know what that is but...okay." I told him I'd have to call back with a substitute order because that is what my boyfriend requested. He hung up in my face. No goodbye or anything. When I called back a few minutes later, I finished the order and asked if he could give me a total. He said, again with much sarcasm dripping, "I was just about to give it to you." I thought about asking for the manager, but as I suspected, this guy WAS the manager! I read other reviews before posting because I didn't want to be THAT person. From the looks of it, they have some serious customer service problems. I'll be ordering from the Matlock location in the future. read more

This establishment is horrible. When we ordered wings for Super Bowl Sunday, the order was completely wrong. No, problem. That is a busy day and things happen. Tonight I called and ordered a 15 count Lemon Pepper order. Once my wife got home, she realized that we were given a 10 piece Parmesan/BBQ. CHARGED FOR A 15 PIECE! When my wife called she to complain the manager stated that she needed to bring the wings back with the credit card that was charged! It takes us 30 minutes to get to this location. A refund would have settled the issue. We would like to escalate the poor customer. Not the incompetent manager at the store, I would like a response and contact information for the owner. read more

I've been at this wings stop just two hours ago and they didn't do my order right, they made the fries and didn't even add the salt it comes on it and I never had this problem before. I just want the old workers back working there because they are loyal they also cook the food very well and I don't like the workers that's working there right now. I just wanted the get the word out, GET YOUR OLD EMPLOYEES BACK. Thank you! read more

This location has poor management and poor customer service. We were missing some items from our order and the Manager, John, was highly rude, disrespectful and reluctant to assist and he still didn't resolve the issue. read more

Horrible service,Staff is rude,manager rude,cold food, order missing when I got home. Contacted upper manager and never called back to apologize or get the food I paid for at a later date that was missing . Nothing. To many other better wing places. Go to pluckers instead. HORRIBLE!!!!!!!! read more

Received incorrect order after waiting 15 mins past the time they said it would be ready, and they wanted me to drive the order back to the store to bring it back and pick up my correct order. The manager offered nothing for my inconvenience and would not release the correct order until I lugged several bags of food back into the store, with no assistance from them. Manager didn't even offer an apology. My correct order was cold by the time I got home. Zero customer service. Manager also allowed a Door Dah driver to verbally attack me by telling what a lazy person I was.... not a sorry we were in the wrong or anything. Will never step foot in this location again. Wouldn't even give it 1 star but app won't let you post until you select a star. I really hope they did not re serve this food to anyone. read more

I was excited to try this location as its convenient for the drive home from work. Called in my order went to pick it up. There was no seasoning on the fries, the rolls tasted like they were 3 days old and i didnt get my extra ranch. So there was 1 ranch for 16 wings that i ordered for my family. I also ordered 4 brownies...Called up to the store about the complete mess up with my order and they said the guys were too lazy to give me brownies and they werent out, the rest of the issues would be resolved by writing my name in some book to get free food next time or something. I dont like to give bad reviews but this was just ridiculous and I do not recommend eating here. This place wont last across from the hospital district if they keep screwing up like this. read more

The wings are really good here and the wait times aren't bad most of the time. I recommend ordering online if possible. They would've have 5 stars but they messed up my order once and they are inconsistent on the amount of dipping sauces ie (ranch, blue cheese). Overall really good wings. read more

I ordered through door dash. Food arrived within 35 minutes but the fries were cold and the wings were not very good. They were super dry and lacked flavor. Very disappointing. read more

Very disappointed. This place has fallen down. Ordered a 10 piece combo and it was sitting in a bed of grease literally an inch of grease which made my wings soggy on one side and not fresh at all the fries were cold. I'm only 5 mins from this location. So there's no way my food should have been cold. They offered to remake it I kindly declined. read more

Terrible service, very young staff like high school teenagers that joke alot even when customers are at the counter. They answer the phone & put you on hold indefinitely, I can't patronize this type of establishment any longer. read more

Order on the phone over 1 hour ago. Girls at the front are rude No apology for delay. Was told 30 minutes. This is silly. Never coming back. read more

Went during lunch and it was only one person working the front. Very slow service for lunch rush. He took a 5 order over the phone before me. 15 minute wait. Please do better. read more

Online order....food is never ready on time. Person at the front counter has no customer service skills.

Careless. The fries that we ordered were missing from the bag. The paper bag was totally wet, almost falling apart ... the one who packed the veggies didn't drain the water. They don't seem to care to do things right. Won't be going back. read more

The fries are as good as the other locations I have been to. The wings never disappoint. Glad to have them in the area, especially like the late hours. It is great when I am looking for something quick and easy after 10. The staff did not show great energy, but it could just be the one time. That is all that kept this from being 5 stars. Looking forward to giving the staff another chance to get that fifth star! read more

Terrible customer service. Was told food would be 18-20 mins sat for 30 mins still no food. Finally 40 minutes after me waiting they have it ready . Get home to see they completely forgot one order of my wings and my extra ranch which they charge me for. Absolutely ridiculous wait for an online order , or in general . No sense of urgency from anyone in the kitchen. All stood around like the lobby wasnt full of people waiting for their food. read more