I've literally never left a review before and wasn't going to but this place sucks. I ordered food when they weren't open and when I went to go pick up my non-existent food someone inside turned around and walked away when I knocked on the door. Jump forward 2 1/2 weeks I called probably 6 times and no one answered and I went into the store 4 times. No manager was available and one of the times there was not a single person who spoke english and knew what I meant when I asked for a refund or a manager. I gave up and will probably never order from here again. read more

Placed an online order that was ready sooner than promised. But it was incorrect! My combo was missing fries and the wings were not as requested. I should have checked the bag before I drove all the way home. read more

People like to wait for junk food hours very busy and 2 workers frunshaise for good thing or stop making people hungry they take out time from people the time is gold just gor them read more

I have heard good things about Wingstop and was psyched up to try their food. Unfortunately, I placed my order on Super Bowl Sunday and had to wait to order as the food is ready within 15-20 minutes for pick-up. So waiting meant closer to game time -- and after going through the entire process received the notice that they were not taking online orders. So then I called and let the phone ring about 25 times with no answer or "hold" system. So I don't really understand their system and am very disappointed. We're getting gyros instead. read more

Disappointed. Both my son and I went to this Wingstop location on two separate occasions. On both occasions when we arrived the people preparing our food were not wearing face masks and were talking over the food. Needless to say we threw the food out the moment we left the store. Will not be coming back to this location. read more

Ordered online. Got there and waited 50 mins. Apparently they serve people who walk in and they got their order first. No respect for online orders. Had complain to the front guy several times and still said they haven't put my order in. Once I got it food was horrible. I ate better chicken microwaved. read more

Uninspired, dull, bland chicken. The "atomic" sauce wasn't hot at all. Then my bowels thanked me by bleeding for the next 2 days. The sauces generally taste of chemicals; the wings are overpriced, and the "boneless wings" aren't wings at all, but merely bits of chicken breast, breaded and deep fried. Also, I saw "Alice R." on a plaque on the wall with a license of some sort in it, meaning that an employee of this company is posting a review of their own company, and is dumb enough to use their own name. Wow. read more

I had a deal to get some wings, so I came here on a weekend for dinner (take out) to redeem that deal. The servers were really nice about redeeming my deal, but weren't very helpful in helping explain the ordering process (describing the combos, explaining if sauces like ranch or blue cheese dressing came with certain orders, etc). The chicken overall was a little on the dry side, and the sauce was not evenly distributed. But the taste was really good, and the blue cheese dressing was some of the best I've had. The fries were not very consistent, some were very thin and crispy, some were very soft and large. Overall, great flavors, but food consistency could be better. read more

A bit overpriced for the quality... The sauces I tried were flavorful but nothing I can't get at Bdubs for about the same price. The boneless wings were a bit too crunchy for my tastes on the outside and chewy on the inside. Bdubs patrons will find that the boneless wings are nearly identical in texture. Overall the meal was satisfying, but it felt overpriced by about $1.50. The staff was friendly if a bit disorganized. read more

I've been going here for lunch several times over the past month and the best thing about it is the reasonable lunch special (4 bone in/boneless wings, fries and a drink) for $5.99. You can't beat that for made to order wings and fries. You get a big portion of fries too. The sauces are a kind of hit or miss, I like the hickory smokes bbq or mild.The overall location is a little dirty though, tables are sticky. The bathroom had no paper towels and the soap dispenser was out of soap (kind of gross before you dig into your food!). Overall, not bad for cheap lunch but not the best experience. read more

I would leave 0 stars if I could. After an hour of waiting on my food i decided to call it took over 20 minutes to get through. The server barely spoke English and was giggling and sounded high. After a long process i got my food 80 minutes after ordering to have it all be cold... The sodas were all the wrong kind; they also forgot my bone in wings. Will never order from here again. read more

My friend was treated so bad there he got wings online and he show up and they said it's going to be 5-10 min 25 min went by and he ask again the guy was rude and said a lot bad words to my friend read more

This place was fantastic! Stopped in after a quick walk up and down Regent St. trying to decide where to eat, and this place looked like it would be affordable and fast. Definitely right! I had ten boneless garlic parmesan wings, and they managed to get the crispy outside to juicy meat ratio down to perfection. It was really garlic and parmesan, unlike places like BWW where Garlic Parmesan is a sauce type. This is genuine, smothered in parmesan cheese and garlic deliciousness. I don't know how good this would be in traditional wing form, and I don't really plan to find out. I've already found a five-star dish there and I intend to return the next time I am craving some crunchy, garlicky, parmesany, greasy, juicy chicken. Also, they have one of those "for real it's any way you want it" drink machines that are amazing. read more

I've never had one bad experience here. The wings are made to order and take 15 minutes. I like extra crispy classic wings (bone-in) so mine take like an extra minute. I used to order half original hot wings and half hickory smoked BBQ, but now they have a new flavor "mango habernero" which is the best of both worlds! That flavor with their homemade ranch sauce is heaven. Too bad they don't deliver otherwise I would order them every other day ;) read more

Oof, this was a wild ride. I placed a delivery order for this location through the Wingstop website, but a completely wrong order was delivered. I gave Wingstop a call, thinking that it would be a simple matter to have the correct order delivered or a refund given. Instead, I had the strangest conversation I've had in years. The Wingstop employee I spoke to was so high or drunk that he literally could not understand why I was calling. He asked me my name and what I ordered about twenty times, and he then admitted that he had no idea how to look up the order. Then he asked me what I ordered again. After a few minutes of this, he handed me to another employee, who was immediately angry, and told me without my saying anything that I should contact the app if I ordered from a third party (I ordered through Wingstop), and then hung up. I tried calling back hoping to get someone sane or sober but got the first person again. He asked me what I ordered again. Never had a worse combination of incompetent and rude from a restaurant before. Unprecedentedly awful service. read more

I literally just wanted to switch a blue cheese with one of my ranches and they literally ignored our phone call, and even went to the extent of unplugging the phone over one stupid blue cheese, I've worked in this industry before and I'm honestly disgusted by how not caring they are for their customers and have zero perception and are selfish pricks who are all lazy asf :^) I would not be this angry if they were not so disrespectful. read more

Terrible customer service. My delivery order was 40 minutes late and no remedy to the issue was offered except a coupon for next time. I won't be accepting a coupon, nor will I use them again. read more

The wings are just ok and are overpriced. You're better off going to Buffalo Wild Wings or Wings Over Madison.

There doesn't exist a better boneless wing than at Wingstop IMO. BWW, a well known place to have wings doesn't hold a candle to this place. Everything is always made to order. They only do wings and they do them well. I love the garlic parmesan boneless wings, as well as many others. They have a small selection of beers to choose from. Their fries are pretty different from normal places. They have a garlic, slightly spicy, salty and sugar sweet mixture. I've tried to make it at home and I just can't quite get it right. 10/10. Compared to places like Wings over Madison (not a fan at all) and BWW I would always choose this place. Although, the service could absolutely be a bit friendlier. read more

After eating at Buffalo Wild Wings nearly a hundred times, I am a little tired of their wings. I found this place in Madison and decided to give it a try. It turned out to be an awful decision. The wings are pretty expensive. $6.99 for 10 regular wings. It would be okay if they were normal size wings. Unfortunately they are not. The wings I had were tiny. I was still hungry after eating ten regular wings. Seriously, where do they buy such small wings in America? The chicken must be starved to death to have those skinny wings and legs. I would rather go back to Buffalo Wild Wings. I don't think such an unimpressive restaurant can last long in Madison. Don't waste your time and money there. read more

Horrible. I ate there on their "Boneless wing tuesday" where they have a promo. They also had a promo on their new flavour of wings, which seemed like a good deal. My sphincter would disagree, as the results were me finding blood on my TP the next morning after pooping. Yes, the food at wing stop will make you poop blood, and it doesn't even taste good to begin with. The fries were undercooked and mealy, and the sauce tasted terrible - tasted like low-grade powdered seasoning and motor oil. If you value your digestive tract, avoid Wing Stop. There are plenty of other chicken wing joints in madison that will offer you a much better product. read more

OK...I'm not a real connoisseur of chicken wings, and I probably wouldn't choose to eat at a wing joint of my own volition. That being said, Wingstop gets a three and a half. The wings are excellently crispy--a must for tasty chicken wings that B-Dub's consistently falls flat on. Good sauces: the BF and I got atomic, and the awesome new mango habañero. Lots of napkins required. The place has a definite starving-college-student vibe, which is not my scene...but the place was clean and bright. As far as wingerias go, this gets thumbs up. read more

Not bad, but not great either. On the rare occasions that I get Wing Stop, it's because it's closer to me than Buffalo Wild Wings, but honestly, the latter is much better. I've only ever had the boneless teriyaki wings at Wing Stop, so I can't comment on their hotter sauces or bone-in wings. My main problem is that there's always WAY too much sauce. Yeahhh, I know, wings aren't the healthiest choice on their own, but my poor little chickens always come DROWNING in teriyaki sauce! Every time I have them, I have to literally mop up the extra sauce with a paper towel. Beyond all that, the fries are okay, but they have this sort of weird, sweet taste that I'm not sure if I like. Overall? I'd go with B-Dubs instead. read more

I had no idea what to expect coming into this place. It's set up like most fast food joints, no server, menu on the wall. Decently clean and a nice cashier, (Terrel was sweet!) He said the food would take 15 minutes which I was actually please to hear know the would cook the food to order instead of giving us actually fast food (I hate fast food). I ordered 20 classic wings with Louisiana Rub and hickory smoked BBQ. There levels of spicy were thrown off a bit. The Rub was supposed to be spicier than the BBQ but it was the other way around. But for cheap wings they were decent.... But only decent. read more

This is my favorite wing place in Madison. Staff is friendly and the wings are always made to order...should I repeat that THE WINGS ARE MADE TO ORDER. Always fresh and their fries are yummy too. My personal favorite is the teriyaki bone in wings and they aren't shy with the sauce like some wing shops. Parking can be a bit tricky since its on reagant street downtown Madison but generally you can find street parking somewhere near the restaurant. read more

i'm a frequent doordasher at this location. the lady who works is extremely rude. no smile or hello on her face. she wears her hair down around the food. i've told her i was waiting for an order once and she said it would be ready soon. i sat down for a couple minutes and came back up after about 15 minutes. the order had been ready. i came back up to ask about the order and all the workers looked at me and stood around on their phones. she finally came up said "oh you're waiting for an order?" as if i hadn't told her 15 minutes prior and was the only person in the store waiting. i asked for a glass of water she rudely asked "for you?" i politely replied that yes it was for me. knowing that i was a dasher she huffed and handed me the smallest cup in the store. tonight i came in for an order and instead of helping me she looked right at me and continued leaning over the counter and talking to her friend sitting on the waiting bench. when the order was ready instead of politely saying it was ready she instead yelled "HEY THE ORDER COME GET IT". i HATE dashing for this location but having this as my full time job it's not an option to decline orders here. read more

1) Small wings without very much meat 2) High prices (shockingly high when considering the size of the wings) 3) Bad service. Marcus, an employee, refused to give me a cup of water when my mouth was burning from the wings. I could purchase a bottle of water or a cup of soda. What about putting tap water in a soda cup? I'm dying here! Nope, that's going to be $2.10. I'll be going to Wings Over Madison next time I'm feeling like I want a chicken wings. read more

I love Winstop! I usually get the boneless wings, and they are fantasic! I have tried Bw3s and their wings are usually coated in too much batter. Wingstop is just the opposite, with JUST enough breading. The Wingstop staff are very friendly, especially Alice. I eat at Winstop about once a week and I am always satisfied! read more

I absolutely love their garlic parmesan wings. Also the ranch dressing is amazing. The staff is friendly and helpful. Everything is made to order so it helps to order ahead and save the 16 minute wait. read more

Wings are good, but having to pay extra for any ranch, or blue cheese seems kinda bad

Wings...Average Service.....Not Ordered online emailed ready in 24 minutes arrived about 20 minutes later. When I arrived there was a rather long line. I looked for the online/phone pick up window and there was none. So I waited in the line. 2 cashiers were working the line. of course when I get up to the line one cashier goes back to the cooks to chat and I kid you not the other answers the phone for a phone order. So of the 2 cashiers one is working the other is visiting in the back and the customers wait. I would have left but I had to prepay since I ordered online. Almost left anyhow. Then when the cashier got off hte phone she took care of my order and I still had to wait 15 minutes. EVERYONE in line before me got served BEFORE my online order was finished. Wings are average but service is not worth it. read more

Sauces we had on our wings were good the only compliant I have is the wings them self are small compared to the rest of the wing you find in Madison. read more

Service is good, the wait for location is relatively convenient. Wings had little flavor and the flavors that were supposed to be spicy had no spice whatsoever. The Bleu Cheese dip was also bland and tasted like warm ranch. The boneless wings had a good crunch to them. read more

Great wings with an impressive delivery speed. Have not eaten at the shop always ordered out and can't complain. Flavor of wings and size were good. I haven't really had bad wings but I would say I'm a wing guy and that if I had to name bad wing place it'd buffalo wild wings they don't do it for me. read more

The food is absolutely amazing! They told us 18 minutes for carry out and we have been sitting here for over 30 minutes now.

I stopped by wingstop for some wings (first timer btw) and when it was my turn to order I thought, "I'm not THAT hungry, so I'll just order 8 wings", and after giving my order I was told there would be a 20 minute wait. Seemed fair but I was a bit bummed. I wasn't THAT hungry anyways so maybe after the 20 minutes I would develop more an appetite. So I waited... but didn't even have to wait the 20 minutes! I only had to wait an hour and fifteen minutes! By the time I got the eight wings I wish I would've ordered more! Thanks Wingstop! read more

So this is so small but worth it. So last time I ate here a few days ago they didn't put the lemon pepper on my wings and then I tried the other flavor and talk about disgusting!! It was like chewing on a piece of cartalidge!! So gross!! So I go in tonight and my husband uses the $10 credit and because he didn't order the combo they wanted to charge me for the ranch dressing so I argue with the lady and I said that didn't make any sense who has ever gone to a way to place the never gets a dipping sauce with their wings if they don't get a combo or not it just does not make sense wings over Madison does it why is it this one place in Madison does not! So after talking to the manager he says no I have to pay for the sauce but he didn't tell me that in the beginning I thought he was going to do it so for now on I totally do not recommend wing stop they do not have customer service they don't know how to talk to them customers their s*** go to wings over Madison. Wingstop obviously does not know how to serve the customers correctly even if it's not a combo and it's s*** food anyways so wings over Madison is a lot better in my eyes plus they're a lot nicer most of them are but it's worth the wait read more

Word of warning, don't use the iPhone app!!! I ordered on there, waited until the pickup time and when I got there they said they had never received the order. The workers were very apologetic about it however, made my order pretty quickly and even threw in some extra wings for the trouble, so I have nothing to complain about there, just now know not to use the app. As for the food, I enjoyed their boneless wings better than both Wings Over Madison and BWW. They were nicely breaded and they had a great variety of sauces. The seasoning on the fries was also surprisingly delicious, it had some hints of sweetness along with cajun spices. Highly recommend this place read more

Good wings with a great price. Garlic Parmesan traditional are my favorite. When visiting this location, it has had some questionable service. Order wait time can take an eternity even when picking up. However, nothing compares to their fries as I would cater them to my wedding! read more

If i could give no stars i would! We were the only ones in there and it still took 5 minutes for someone to come to the counter to take our order! we ended up spending $50 for 40 wings, 4 different flavors, and a large fry and the wings were all awful! What a disappointment and waist of money! read more