My fiancée and I ordered our food on the app at 9:28 PM. The app estimated the Hour Wait, so we when ahead and Stayed home. We left once the time said it was done and still waited for our food another hour. My fiancée asked how long will our food take, and the only answer they gave him was "almost," like what? Not only that, but they didn't have no Ice available and no lids. What is the point of having promotions if a store like this can't handle it? It would be best to devise a point system, so you don't have a commotion. It's 11:18 pm, and we just got our food after asking for a refund. These people still told us to hold on. This is the worst service I ever got. read more

This was by far my worst experience ever at a wing stop !!!!!!!! First it took then 37 minutes for my order to be ready. Then upon checking my order she says oh we dont ha e no ranch. Ok. I proceeded to check my bag my fry's had no seasoning her.... We don't have no fry seasoning either. Wait so you wasn't gonna say anything? She gave me a blank stare. Wtf Just put some Cajun seasoning then. Even when I said that she took my fry's to the back I guess she told them what I said because they all looked and kinda smirked. Gave me the seasoning and I politely left. I am very unhappy with the service I received tonight. Wait. Why are my fries tasting like old grease. Smh I hope this reaches corporate. I wish I could give no start but it won't post without at least one :( read more

Out of all the wing stops I have been to, this is the only one I have EVER had a bad experience with. As soon as my friends and I walked through the door, no one greeted us. All the workers were huddled up in a group talking amongst themselves completely ignoring us. After around 10 minutes, a line started forming and that was when one of the associates actually started helping us. After about a HOUR wait for our food, our three separate orders were bagged together. SEPARATE. I asked the lady if she could bag our orders separate for us, being that's her job, she told me 'Y'all can bag it separate if y'all want'. What kind of unprofessional response is that? If I could rate this 0 stars I would. Very unhappy about the service. read more

This is the only Wingstop I go to on this side. They're pretty quick when it's not a busy day of course . But excellent customer service and the food is always hot and ready. read more

Being a fan of Wingstop for the most part, it pains me to give this location a not-so-great review. Not much went right during my experience here. Our group of around 8 placed an online order and was told our food would be ready on 20 minutes (if my memory serves me right). In any case, I went to pick up the food at the stated time only to be told that it was not yet ready. They didn't give me a time frame but invited me to have a seat while I waited for our order. When I arrived, there was one other party in the dining area: a mother with 2 young kids. A few minutes after I took a seat, another gentleman came in and placed a "dine in" order and grabbed a table. I'll be darned if he didn't get his food first and they also brought some more food out to the lady and her kids who had been sitting there when I arrived. All told, it must have been another 20-25 minutes after I got there before our order was ready. While I was waiting, I just so happened to observe everything going on behind the counter because you have an unobstructed view into the kitchen. I see one worker diligently working, frantically flipping wings in various large stainless steel bowl, each apparently containing different flavors. While he was doing that, I see another young guy casually walking around to the front to grab himself a fountain drink before he just as casually walked outside. Perhaps it was time for his break but I guess it would have been nice if he could have helped with our order (which wasn't just wings) before he ran out for a smoke. The young lady who was working the register and who had asked me to have a seat apparently picked up on my displeasure at having to wait (I didn't make any comments or make a frumpy face or anything) and she was nice enough to offer me a fountain drink. Being that I wasn't in the mood for a soda, I declined but I was thankful for at least her small gesture to help ameliorate things. Finally, the food was ready and I pay and run back to where our group was (which is literally two minutes away). As starving as we all were by then, we setup everything and dug right in. Sadly, the quality of the food was poor. A couple of the wing orders/flavors were not "wet"/saucy - they were flavored with some powder and the powder was all clumped onto some of the wings and not coating many of the other wings in that batch at all. The fries were somehow already cold and a tad soggy. Who likes that?? This location would do well to survey their processes or risk losing customers. My sis and bro-in-law also complained of a less than decent experience during their last visit to this location, so my experience was apparently not an isolated one. If the place was packed and they were understaffed or something, perhaps I could understand. But when you are not that busy and have a staff of at least 4 (that I could count) there is no reason for the wait or the poor quality of the food. I don't see myself coming back here. There are FAR too many other options in this area (Beltway 8 & Wilson Road) and that may end up being the death of this Wingstop location if they don't turn around things pronto. read more

Found a screw, yes a SCREW, at the bottom of our basket of fries. We haven't had an exceptional experience at this one yet but have chalked it up to being a new location and still getting it together. EDIT: we called and let them know. Manager was very nice and credited our order and is going to check the equipment! read more

Wingstop - Got to the bottom of our fries and there is a screw in it!!! - Chicken Wings Near Me - Humble, Texas

First I would like to say we got there at about 11:15 and ordered around 11:20. I used to work at a wing spot so I understand how busy it can get especially close to closing time. BUT I will say all of this was UNACCEPTABLE!!!! 1. All of the workers were standing around laughing , making jokes AND most importantly NOT WEARING GLOVES WHILE COOKING. 2. EXCEPT for one worker he was wearing gloves , also the only one making sure everything was getting handled. 3. Once our wings were ready they were sitting out for about 5 mins. And once they started putting sauce there was barely any on majority of our wings. 4. THE FRIES WERE DRY AS WELL AND THERE WAS LACK OF COMMUNICATION. 5. As I said in some of the pics this food can literally cause many health issues. FOR EXAMPLE : Grease can cause heart disease , brain malfunctions , bloating , and more ... 6. OUR STOMACHS ARE ACTING UP AS I AM TYPING THIS REVIEW ALSO TO MENTION I am pregnant !!!! 7. This food can cause more health issues for me and my baby. 8. Again I wouldn't recommend going here if you want your wings made right or don't want any health issues. read more

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Ordered online for delivery and didn't receive my full order! Called the store, staff was rude and made it seem like I'm the one that messed up the order. Told me I could go pick it up if I wanted to and they wouldn't deliver it. I placed the order for delivery for a reason! I asked for a refund and after she explained it would take 5-7 days she just hung up on me. I had to call 3 more times to get someone on the phone to confirm my order was refunded. This place sucks when it comes to customer service. Maybe think about training your employees on how to handle customers!! read more

Solid Wingstoo experience. My fries were cold and over cooked but the customer service was fine. Can't complain but there's not much to praise either. read more

Rarely do I give 1 star reviews and I can understand longer wait times from a lot of wingstop locations during busier hours or on National chicken wing day, but the service I was given was just unacceptable. I placed an online order for two different flavors of wings and after around 15 minutes I went inside to pick up my order. I guess it was my fault for trusting the wings would be exactly the flavors I ordered and thinking I didn't need to check before leaving the restaurant. I then returned to have my order corrected and, to my surprise, I was met with rude and ignorant comments from one of the employees claiming that the wings were the correct flavor. I continued my claims that they were not the correct flavors and they refused to make me a new order and instead threw a lot of excess seasoning and butter on my wings and gave them back to me asking "is this enough?" Initially, I didn't have too much of a problem with my order being faulty, but at this point it was just disrespectful and disappointing. I ordered mild and spicy lemon pepper wings and now I have 3 giant scoops of butter and a mound of seasoning on my wings?? I will not be returning to this wingstop and you should be weary of coming here. I understand I happened to come in on one of their busier days but there is no excuse for rude and disrespectful service from the employees. read more

They are entirely too slow, my order is never correct and customer service completely sucks.

Very lazy workers some even smoke and drink on the job. The managers don't say nothing about it and they just stand there and take there sweet time to make the food. read more

This wingstop is always in shambles. Expect to wait an extra 30 minutes plus if you order online on any day. I always regret ordering here but I forget when I'm searching for the closest wingstop by my house. They are always "backed up". Please avoid at all cost. read more

I'm disappointed with this wing stop my fries was over cooked, my wings was dry with no flavor, I will never eat there again. I had to add my own flavor and the food still end up going to waste. Just nasty!! read more

Wingstop - Stale overcooked fries - Chicken Wings Near Me - Humble, Texas

very good restaurant and people. plus the place is really clean. Chicken sandwich and boneless wings are on point.

Worse wingstop I've ever been to. They had roaches by the restroom area, disrespectful cashier that love to talk shit to customers. Every time I tried getting a manager's attention they would ignore everyone. I thought it was a friendly environment but I'm guessing it wasn't read more

I love wing stop, just not this location. I feel like they never cook my wings all the way through. I love voodoo fries but the first time I ordered take out to go they gave me cold fries with cold red sauce over them and the second time I ordered the voodoo fries to go they gave me all the burnt soggy fries with a little bit of voodoo sauce. This is a very disappointing location and would not recommend going here. There's another wing place right across from them that taste better and has way better service. read more

This is my go to Wingstop but it'll probably be the last time I go there for a while. And yes I know how some people think "boneless" wings are just chicken nuggets but I feel like I get more meat from a boneless wing than a traditional wing and I don't really feel like making a mess sometimes trying to eat the traditional wings. Anyways 2 out of my 6 boneless wing didn't have any meat in them at all. So I'm super pissed when I bite into a giant "wing" that turns out to be just fried batter. And most of the other pieces that did have meat in them was mostly just batter. So if you do decide to come to this Wingstop, do not order boneless wings because you might end up with what I got. read more

Wingstop - "Boneless wing" that turns out to be fried batter. - Chicken Wings Near Me - Humble, Texas

the customer service at wingstop 877 is great , the lady named Tiffany was very & helpful taking my order.

I was starving and excited to eat but they gave me the most gross wings I have ever had. Gave me the wrong order and didn't even add flavor to the wings. Horrible store. read more

The food was okay nothing too special but the guys restroom had urine or something around the toilet would not recommend this wingstop for anything special !! The wings that they handed out i had got 3 wings with the bone sticking out this store is ridiculous! read more

I don't normally post reviews, but I will for this location.... horrible attitude problem for majority of their staff and my food is always either cold or not done all the way. read more

I'm not the type to make a report but I find myself here because that's how serious it is. First off the management is absolute trash. They talk to their employees like trash. Just being in the lobby I could sense and feel and here so much tension between the cashiers and the management, not the young managers because they do a great job at handling situations as they are supposed to but the management in the different colored shirts treat everyone else like they are nothing and talk to them as such. If there was a way to post this with 0 stars I would have. read more

I placed an order tonight for a 20 peice wing bbq and 15 peice wing different flavors 2 Hawaiian and plain and a large voodoo fry totaling $45 dollars when I received my order it came all in one box.. I definitely would not have liked to pick over someone else order to get my food bc you placed an whole 20 peice order on top of a different order in the same pan and my daughter is allergic to bbq sauce such a headache and disappointment for dinner read more

I love this Wing Stop even though they're always busy. The team is always great fast friendly and give great customer service. My food is always fresh and hot this is the best Wing Stop. read more

This place is so bad. Me and girl went here to get some food after we had went to the movies. We got there and placed our food around 10:50pm we went to grab a table but decided not to due to the lack of cleanness. There was food on the table and the tables where were clear were sticky and nasty. So we just chose to take the food to go. They said the wait time would be 18-20 min as 30 min go but we start to wonder where our food is. We gave them the benifet of the doubt that they were busy. So we continued to wait. Then a hr went by and we asked where our food was as the employee went to check she came back and said "we haven't even started it". So we proceeded to just get a refund as we asked for the manager he didn't want to talk to me and they said they they will do the refund and then we shall get our money in 5 business days. We called today and spoke to a manger and they said they have no word on our refund so the manager didn't refund us like he said he was. Don't ever go here read more

This is the slowest restaurant I have ever been to will never come here again. I had to wait over 30 minutes for a 16-piece order everyone in their standing around like they don't know what they're doing. But I don't blame the kids I blame whoever trained them the lack of training was evident. It may not mean much but this is one customer that you have lost even though it's the closest one to my home. read more

Do not waste your time on this location!!!! We have given them several chances!!! Several!!! Rude workers rude "managers" For a working mom just trying to get an easy quick meal for her family, this place does not make life easier or quick in any way. read more

I was pretty upset after going to this location. The customer service was terrible, I've never felt so unwelcome in my life. I got the ugliest looks by an employee when I walked in and you could tell that person hated working there. read more

This place is horrible. They have been out of ice for the past 3 times I've been there & the 3 times have been months apArt. Soda is always flat. There is never any tea in the machine. May as well close their doors. read more

AWFUL CUSTOMER SERVICE!!! Do not give these people your money. On 2 separate occasions I've had them not honor a coupon that they said they would take care of on a returning visit, and now I did not receive the food I ordered through their website. I called and the manager MARIA said there's nothing she could do about it!!! Because she says they use doordash. NOWHERE when you select deliver does it say that doordash is taking over the delivery...the only confirmation I have is from their site not doordash, so now I'm out $43 worth of food and money. Piece of trash establishment!!! read more

I don't know why they have such bad reviews! We LOVE WingStop. Garlic Parmesan, Mild and Spicy Buffalo, and Louisiana are DELICIOUS. They cook the wings to perfection. If you want good wings around here, GO TO WINGSTOP. read more

this the best wing stop make sure you order from this one instead of 1st st n humble

Ugh !!! Two weeks ago I would have given this location 5 stars, but after today's visit I will definitely not be returning. I ordered a 50 piece family pack and two dry rubs. $61 and 24 minutes later I had soggy wings and no dry rub, not to mention no ranch, not one and I ordered 3 of them. I call in to speak with management, and ended up with the rudiest SOB on the planet. Long story short we drove from 59 and Buffalo Speedway all the way back to Fall Creek so the order could be remade. Two hours later the wings were still soggy and no apology was made for the inconveniences and just terrible customer service. The chicken seems old and brittle not a good taste at all. Thumbs down WS. I guess that's why BW3 is killing the comp... read more

It's a fairly new location in the Fall Creek area. This was my second visit, the wings are in such high demand at the Wallisville location so thought I'd give this one a try. Ordered online at 10:45 am for pickup at 5pm and was not disappointed. Showed up at 5:10. My order was hot, fresh and ready! Place was full on Saturday evening, tried the spicy Korean bbq, Louisiana rub, cajun and mango habanero. Favorite was the classic Cajun. Sides tend to be smaller than average, so ordered 2 potato salads. Cajun flavored with cayenne pepper and touch of oregano. Just the right amount of crispness. Not bad for a weekend pick me up. I would go again! read more

Wingstop - Spicy cajun wings from wingstop humble - Chicken Wings Near Me - Humble, Texas

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Horrible customer service!! So rude, they get offended and talk back all nasty!! Never coming back.

Horrible Experience!! Very bad customer service and the food is really bad!! I will never do business with this place again

I placed an order online and the estimated time of delivery was at 8:20 it is 8:50 and nothing has been delivered. I called the restaurant to check up on the status of my order and "Emily" answered. I simply asked for the status of my order and she gave me the nastiest attitude, telling me that she didn't know anything about my order then hung up! How unprofessional and rude! This will be the last time I ever buy food from this location! Emily, go find a job that you are passionate about and maybe you'll provide great customer service. :) read more

Terrible, horrible service!! Don't eat Here!! If your the owner you need to start over!

I wouldn't recommend this wing stop location to anyone PLEASE READ BEFORE YOU VISIT THIS WINGSTOP so I visited this week stop today and as I'm paying for my food the cook drops one wing on the floor and instead of throwing it away he throws it back in the grease I immediately asked the young lady to give me my money she asked me what happened but didn't really seem shocked at what had happened so I'm assuming this is something that happens all the time so the manager came he is the skinny Hispanic guy he came to give me my money back and asked me what happened I told him exactly what happened and he tried to call the guy to the front desk but he wouldn't even come to the front desk which shows how guilty he was he told the manager he threw the wing away but I watch him he picked it up and threw it back in the grease the manager gave me my money back with a attitude I told the other guess who had just walked in what happened and he told me to just get out very unprofessional and I just can't believe this with covid going on and any other germs I'm so furious read more