I'm still shocked! The food was amazing. I ordered delivery and it did take a while cause they couldn't find my order. Once they had my order it was really fast and food arrived very hot. Wings were sauced beautifully and the chicken sandwiches.... Chicken was perfectly crunchy and sauced, and the bun super soft. I'm not doing a review for free anything and the sad part is that this review is coming from another store manager. I was ready to criticize but I was left in shock. Good Job team! read more

Wasn't even that crowed and they still took forever. Horrible customer service. Won't come back to this location.

Kinda sad because i love wingstop. the food was fine, but the customer service was not. they mixed up our orders and gave them to other people, then when we went to ask about fixing it the woman at the counter was extremely rude and blamed us for grabbing the wrong order when they called our name. she was borderline yelling at us from over the counter and once the correct order came out she was pushing the receipt towards me and being hostile once again. not to mention, when looking into the kitchen none of the staff were wearing gloves which is especially concerning when going back and forth dealing with raw chicken and other ready to eat foods. i'm not sure if there was a lead or supervisor on duty, but they need one. read more

Very satisfied with the team here at this location. The gentleman who always takes my phone orders is always kind and polite with a great customer service voice. I think he already knows who's ordering by the details of the order . Facilities are clean and well maintained, if your going to dine in be sure to bring a sweater as the dinning room is below freezing and can get uncomfortable while enjoying your wings. Upon finishing your food expect to leave the tray on the table as the team will pick up after you. read more

Staff is completely rude, I totally get not wanting to work at a job or hating your job but there is no reason to be so passive aggressive and rude. Always hit or miss with your order being correct. And good luck trying to place an order on the phone, they NEVER ANSWER. Bro just go to any other wingstop or wing place, this isn't it. read more

The have good customer service buuuuuut their wings and fries are waaaaaaaaay too salty. We ordered mango habanero, garlic parmesan, and lemon pepper. Yeah they're fried but it doesn't justify how the bottom of the tray had a puddle of oil, which is not very ideal. I think my complaints are mainly for this location as I have not had any issues with the puente hills mall location. Salt and oil aside, the flavors were ok. I like to pair my wings with Bleu cheese dip. Be warned the mango habanero is a bit spicy. Lemon pepper was ok, it kinda had an artificial lemon flavor. The scent is comparable to lemon scented car air freshener :/ read more

Pro: nice employees Cons: never has good soda, always flat and gross. I shouldn't have to try 3 different sodas and walk out with no drink even tho I paid for one. read more

worse place ever how do these people have jobs that work here you don't have to be nice or smile or even say hi when someone walks through the door but damn at least take my order. i'm standing there and they're talking to each other and on the phone don't even want business so who pays them and with what money since there's no customers and it has the worst reviews around the area and haven't even been open a year. so sad how people have jobs that act this way that they're too entitled to give any kind of service let alone good customer service. food looks like crap too since no one wears gloves touches non food items then goes back to cooking and again it's empty so why don't you want to do your job take an order and make the food like you're paid to do. read more

I have been to this place for many years. Our favorite flavors are original hot, garlic parmesan, and lemon pepper. The food is always hot and fresh. Takeout is easy and convenient. I love their ranch and blue cheese. An area of improvement is that sometimes the fries can get soggy, but good thing my sister loves soggy fries. I recommend calling in or ordering online because it takes at least 20 minutes at least. The wings are big and crispy and I love their flats. Everyone is wearing masks and socially distancing. We either get the 15 piece meal for two or 30 wing meal and it will feed about 4 people. We also love getting raspberry iced tea with our meal. read more

I love Wingstop! This location is really good. Always great service and they always get the order right -regardless if it's a call in ,online order , in person! Recommend. read more

The service at this wingstop is usually a hit or miss but i have a really positive experience with the girl whos name starts with an A (analy? I don't remember) she was working on friday and was really good at her customer service skills. read more

By far the worst Wingstop EVER! They don't answer the phone. They close 2 hours early just because they want to leave early and give some bullshit excuse explaining that it's due to Covid when all other locations are still operating till Midnight. They tell you they only have boneless wings left because they're too lazy to make a new batch. To top it off the boneless wings are soaked in grease. Literally swimming in grease. Poor Customer Service, Poor Attitude, Uneducated Staff.. read more

Manager is insanely rude. Got the wrong order and went back to replace it. I was told the order was right in a very condescending tone. At least they offered to replace it -- that said, my food looked much different despite ordering the same thing. Won't be coming back despite coming here since 2017. read more

It was a quick waiting time. No dipping sauces, soggy fries. Don't bother coming here.

Service is horrible. Can't wait for the new one to open in chino. You try to call and they don't pick up the phone. The throw the food in front of you and walk away. Placed a take out order and they didn't even try to make sure what I order was there and the fries were cold. read more

The food here is always great, and the attitude of all the workers and Manager are always great as well

Update: I emailed their customer service on the same day I did this Yelp review and didn't hear anything from them. I didn't even remember until I was checking my Yelp account. read more

Wingstop - Dark brown and soggy fries. - Chicken Wings Near Me - Eastvale, California

Called numerous times different days & times. No one EVER picks up the phone. Don't know if it's not connected through Wingstop but that's still horrible service. Phone orders, customer service not available at this location! read more

poor customer service called in and was placed on hold .. decided to go in and place order, there were 7 employees in the back where food gets cooked, and were just standing there, talking and on their phones. we ordered our wings and they wanted to charge us for ranch?? cmon! what kind of service is this? can the manager please re train them on good customer service! so sad ! read more

Ordered through the app on a Saturday night. My estimate was 10-15 which is pretty fast considering they are always busy. When I arrived my food was ready and I headed home. My fries were pretty cold, but my wings were hot. Kind of a bummer because I didn't eat a lot of the fries. Probably won't order those again. read more

Wingstop - a tray of fries and a container of dips - Chicken Wings Near Me - Eastvale, California

What an awesome experience I had at this location! The team was amazingly helpful and very knowledgeable about their menu. Great shout out to Kenia, Ricky and Ernesto for giving me great service! Because of them I'll definitely come back to this location. read more

I ordered wingstop last night 9/25/2022. I got a 10 piece bone in with fries, the fries were also cold and the bone in wings had feathers in the chicken along with a fishy oily smell. read more

Wingstop - Bone in fried wings with feathers still intact. - Chicken Wings Near Me - Eastvale, California

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First, I want to give recognition to Manny. He is the only helpful person who works at this location. Very knowledgeable, attentive. And has great customer service skills and ethics. He deserves to be acknowledged. Thank you for your kindness. This is the worst Wingstop I have ever visited. You can never call in to order. They NEVER answer. If you walk in to order, the girl and employees in the back are standing there on their phones ignoring customers at the counter. And sometimes during their listed business hours, the employees have turned the lights off and are mopping the floor, completely pretend to not see you trying to open the door. The chicken has been raw.. all 4-5 times I've been here. If you order through the app at this location it only offers coke, diet, sprite, and Dr Pepper or "Fountain drink". And the order is always behind. I tried calling this location after doing a mobile app delivery order to let them know I wanted the sweet tea and there was no option on the app. No answer. I called 10 more times over the course of 40 min. Still no answer. 15 minutes before the projected delivery time (8:56PM). I called one more time, a girl answered... Asked me what I need help with I asked if I could have the original Wingstop sweet tea. She said "ok thanks for letting us know bye bye"and hung up. When my order was delivered (9:30PM over 30 min late) all of our fries were still frozen in the middle and in grease puddles, our boneless and original chicken was raw in the middle, we were missing one drink, the sweet tea was some other type of tropical tea and they gave us two ranch's for five meals. I called again and that's when manny answered first ring. He apologized for the inconvenience and suggested I fill out the online form to rate the order and experience. All Wingstop did was email me a coupon for a free fry on an order of $75+. Very disappointing. Now, I don't even waste my time with this location. I go to Fire Wings across the street, or I drive to the Fontana Wingstop location which is 15-20 minutes away versus 3 mins down the road to get better wings, and better service. read more

Customer service is horrible ALYSSA I remember her name this time . I try not to argue because I don't want to be that stereotype. Her attitude just walking up to the register is horrible, got super sassy when I ask for everything well done and wet , when she gave me my receipt I ask how long.....I mean come on now say something she rudely said 15mins I mean how would I've known if I never asked . Just stank attitude. read more

We ordered from here through DoorDash and we were missing the dipping sauce for our Wings so I call back to ask about the missing item. I was told that the combo 10 piece I ordered comes with a dip sauce but the second 10 piece wings and 10 street corn and veggies does not come with a sauce you have to pay for sauce? I also paid extra for one more sauce but didn't get it. That seems cheap if you ask me? Every restaurant/fast food place that serves wings gives you at least one sauce for dipping per order. I was not being excessive, one sauce per 10 wings is reasonable? So we paid $35 for our meals and was given one ramekin of ranch sauce only? I call back and talk with Assistant Manager Diana and tell her we were missing our sauce. She informs me that the 10 piece wings and 10 corn do not come with a sauce because only combos get sauce? Ok I feel that's cheap of the company not giving one sauce for every 10 Wings but I guess that's their policy. So instead of an apology from the manager for forgetting the missing sauce I get an argumentative Diana (manager) who intends on telling me that I was not missing two sauces just one. She is so rude I call back to get her name and she says "what do you need it for" I told her because I wanted to talk to her District manager then she says "you don't need my last name" with a total attitude all over their own mistake of a missing sauce?? With so much fierce competition out there all Concepts are trying to capture sales but customer Service is part of the company's reputation, and I for one will not be returning to Wing Stop! Diana could have handled this situation so differently and made me a regular with a simple apology that they forgot my sauce and would get it to me..... instead due to the lack of hospitality skills I felt compelled to warn others about my disappointment in Wing Stop and Diana! read more

Very good love the fries the chicken is very good season well. If you looking for a wick lunch or dinner this is the place Even parties.

I just left the Eastvale location, no problem waiting 20 minutes, but when you show me my order and its wrong? I share with the young lady that it's wrong, and she precedes to give me the most unprofessional response! That being that this is it! I ask to change it? I asked for fresh frys. She tells me I'm meaning (me) will be keeping these Fry's? Wait a long minute! If I could share with you, I tried to explain to this young lady, I understand she's probably tired, I've worked retail, my family member works retail, but you may want to check your attitude, and body language? Well to say the least it wasn't received! It's really sad, for any establishment to have employee's representing them in this manner ! Never the less my order is still wrong! But I'm still blessed! read more

Wingstop - This was what they said was ok? Fresh Fry's, no I don't think so really sad - Chicken Wings Near Me - Eastvale, California

My experience was great, customer service was on point, food was delicious and Kincad (hopefully I spelled it correctly) was extremely helpful and professional. I was very pleased with his service. read more

Sooo I don't know when wingstop, started serving chicken NUGGETS ? But apparently the wings have shrunken because they did not look like wings .. I love wingstop but this location failed me today. I'm not saying I won't come back but make sure that you serve quality food to all customers. The size of chicken was oddly smaller than what you would define a chicken wing as. Reminder that sometimes they don't make wings, they make flavored chicken nuggets . I still love wingstop but maybe not this location. Try again next time read more

Wingstop - Lemon pepper and atomic wings - Chicken Wings Near Me - Eastvale, California

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Despite all the negative reviews I have to say Wingstop is a solid 4 stars! Wingstop definitely is better tasting then BWW. The wings are tasty and crunchy and full of flavor. I like the garlic parm/lemon pepper/hawaiian. Fries can be tweaked a bit. I always ask for fries well done because they usually come out soggy. It's always busy so ahead via online or phone. read more

Don't even pick up the phone anymore horrible customer service I miss the old crew this location clearly does not care anymore my dad is 96 years old he should be able to call and place an order read more

This isn't a place you would go order wings and watch the big game. This is a place you would order some pretty amazing tasting wings, pick them up and take them home and watch the game. My first time I walked in an order it took 15 mins to get my order. That's because they cook everything to order. This insures you get fresh, hot, great tasting wings every time. Every time since I have called my order in and it has been waiting for me when I get there. I think they also have some cool app for the iPhone, Wings are great. You need to try this place. Don read more

Wings are burnt, rubbery and a waste of your money, Ontario ranch Wingstop is 100x better.

I really like the wings. I do NOT like freezing to death while I'm here!! They got my order exactly right with no seasoning on fries. read more

This is the only Wingstop I've been to and for the price, I'm pretty satisfied with it. I usually try to come on Mondays and Tuesday's for their special (60 cent boneless wings) and end up spending like $7 for 10 wings. The wings usually come out really hot which is good. They also have a few flavors that I'm a fan of (original hot, lemon pepper, Cajun, atomic, mango habanero). Some negatives about this place are they serve the saltiest fries you'll ever have, so make sure to ask them to go easy on the salt unless you like really salty fries. Also, if you don't get a combo, they charge for a dipping sauce. Another thing is the location is really small so they have hardly any seating in there. Overall, this is a good place to go if you're trying to get some good wings for a decent price. The place is definitely better for takeout. read more

Wingstop - Boneless wings and super salty fries - Chicken Wings Near Me - Eastvale, California

Wing Stop Is delicious the recipe the same all around However this location moves, SLOW iii mean SssssssssssLLLLLLLLLLLLLLLLLLOWWWWWWWW mobile orders are there priority so if you choose this location over Panda Express, Mc Donald's, the Habit, or those restaurants in the area expect to WAIT. Ordered my food @8:43p and got my food by 9:18p Mind u all I ordered was the 8 piece combo. Three other parties were waiting roughly over 20min. 3 cooks 2 cashiers At one point All 5 were on the kitchen. One of the girls thought she "lost my order". Thanks. And minimum wage wants to be raised. read more

Wingstop - Chicken Wings Near Me - Eastvale, California

I wish i could give it a BIG FAT 0. service was HORRIBLEE. Order was totally wrong, food was cold, couldn't reach anyone about my order.

This spot is fantastic!!! Food is hot and fresh! Every single time i come to this location i don't have to wait long for my order. The customer service is great they are always friendly and have helped me suggesting new flavors when i feel a little adventurous. And the cooks always make my food delicious. read more

Breanna hooked it up! We came in at 10:35 and she made us late order, we had a trailer and couldn't use a drive through and they were the only food around still open, we were pretty desperate and hangry. It had been a long day and I really thought she deserved some recognition. read more

This place has the worst service and there food is disgusting. And when you try and let them know their leads are nothing but kids and act unprofessionally read more