I normally have very positive and highly satisfying experiences at this location but this past Saturday night the atmosphere was very disorderly and disappointing. I sat in the Bar area and was initially very charmed by Isabel. Isabel went out of her way to enthusiastically welcome me back, wiped down my table thoroughly to ensure I was sitting in a peacefully comfortable space, and engaged in honest conversation with me to make me feel well connected and at home. Friendly and welcoming smiles from Team Members Bella and Kyle also helped me settle in happily and invite my friends to join me for late night Chisme hour. I ordered a glass of water and the Non Alcoholic Prickly Pear Fizz to start, but Isabel informed me the Bar was out of the ingredients to make the Prickly Pear Mocktail. I ordered Pineapple juice as a fun alternative instead, but my juice took a lot longer to arrive than expected and wasn't presented with ice or in an attractive professional way. Isabel fixed the issue for me quickly, but at that point there were too many buzz kills in a row that were starting to irritate me. I ordered the Hatch Queso with Pico de Gallo and a side of Guacamole but the Queso came out in a haphazardly disorganized way and I had to flag Isabel down to get my Pico de Gallo which took awhile because she was the only Cocktail Server around 10:30 even though the Bar closed at 2am that night. Isabel was as attentively helpful as she could be but the Cocktail Section was clearly understaffed and Senior Management was having a meeting in the corner with nobody available to help bus the growing amount of dirty tables around me. I ended up having an okay night thanks to the quality of the food and refreshing drinks, but would really like Management to be more considerate with late night staffing to make sure Service quality is unrushed and peacefully organized instead of being stretched so painfully thin. If Management needs to cut labor then they should be on the floor helping out the Servers to maintain a comfortable and visually appealing flow. Strong and Responsible Leadership presence was lacking this weekend and really soured my morale with the Brand Experience. read more

My fiancé and I stopped by the Buffalo Wild Wings in Eastvale on a Thursday evening at around 9:00 p.m. looking forward to grabbing a bite to eat. Unfortunately, we never even made it to a table. We stood at the front entrance by the host stand for approximately 10 minutes waiting to be seated. During that time, at least five different employees, including one or two who walked by us multiple times, passed right by without saying a single word. No one greeted us, asked if we'd been helped, acknowledged our presence, or even made eye contact. We genuinely felt invisible. After waiting long enough, I told my fiancé that if this was the level of customer service before we were even seated, I didn't want to stay and find out what the rest of the experience would be like. Before leaving, I asked to speak with the manager. She informed me that she was the manager, so I explained exactly what had happened, that we had been standing at the host stand for about 10 minutes, multiple employees had walked past us, and no one had offered to help or seat us. I also told her that the customer service was unacceptable. Whether a restaurant is busy or not, acknowledging customers only takes a few seconds. A simple "We'll be right with you" would have made a huge difference. Instead, we felt ignored and unwelcome from the moment we walked in. Good customer service starts with making guests feel seen and valued. I hope management provides additional customer service training and emphasizes the importance of greeting guests, communicating with them, and creating a welcoming atmosphere. First impressions matter, and unfortunately, this location failed before our dining experience even had the chance to begin. read more

If I could give zero stars, I would. Today, June 30, 2026, I visited this location and was told they are now charging a fee per table just to reserve a spot. The manager explained that this was implemented because of the FIFA games. When I asked whether this policy had been publicly announced, she said no--it was a decision made by this location. I find it very disappointing that customers are expected to pay simply to reserve a table without any prior notice. This is not a high-end restaurant where you would expect reservation fees, and springing this on customers feels unfair. Because of this experience, I will not be returning. read more

Autumn worst customer service When arrived took 20 minutes to ask what beverage we wanted and when we asked for check took another 15 mins while passing us 5 times keep in mind there was 3 people in the dinning area dining in read more

I feel that I was discriminated against by "Autumn" and the co-manager "Andrew" tonight. After entering the establishment, which was not busy, I spoke with the host (whose name I do not have) and was quoted a 25-30 minute wait for the dining area, as she needed to check with the only available server. I thought that was reasonable, as I was waiting for the rest of my party (a total of 8 people), who were not far behind. About 10 minutes into the wait, once everyone had arrived, I spoke with "Autumn," who was very polite, and informed her that the full party was present. She told me, "I can seat you right now with no wait; let me inform the server." However, after waiting another 10-15 minutes, the host returned and told us there was still approximately a 20-minute wait. I explained my prior conversation with "Autumn," and the host went to speak with her. About five minutes later, we were seated. Once seated, a server--whom I had not previously spoken with--asked for our drink orders. One beer was ordered, and I ordered the same. At that point, I was informed that I specifically would not be served alcohol. Confused, I asked why and was told that a manager had made that decision. I then requested to speak with the manager and was told they would ask her to come out. I stepped away from the table and was eventually approached by "Andrew," with whom I had not previously spoken. I asked why this decision had been made after multiple conversations and a wait of over 20 minutes, and why it was being communicated by someone I had not interacted with before. "Andrew" stated that he needed to back up his other manager. After speaking with him for several minutes, I asked him directly, setting aside any prior assumptions, whether I appeared inebriated in any way. He responded, "No, I would not have an issue serving you, but I have to support my manager, Autumn." I then calmly requested that "Autumn" come speak with me directly, but I was told that would not happen. Because of this, we chose to leave the establishment due to what felt like obvious and direct targeting of me without any articulated reason. I was left feeling blindsided and without explanation. I am requesting that this incident be reviewed and that I be provided with a clear explanation for why I was singled out and denied service. read more

Well, came back to this location. Placed my order at 8:08, didn't get my food until 8:58. Order was suppose to be ready by 8:30pm waited an extra 28 whopping minutes. This location always has the worst service!! Again DON'T COME HERE!! Also the potato wedges were way over cooked. I don't want to sound like a Karen but I'm definitely taking this up to corporate. read more

Terrible service. First server refused to serve us for some reason. We ended up getting slow service from a busser. My party wanted to do the Blazing Challenge but the manager couldn't be bothered to even come out to have us sign the waivers. The poor service at this location is a direct reflection on the manager, Kimberly, who also reached out to me promising to fix the issue with my experience but that was a lie. This location is terrible. The environment is not fun like other locations, it's a bit of a dead vibe. The food is mediocre which is amplified by the lack of an enjoyable atmosphere. read more

The food is always good, that isnt what this post is about. Two nights ago, I ordered wings and sides for a party of four. When I got home with the food, one of the orders was missing one wing and an entire order of fries was omitted. I called the restaurant and spoke with one of the managers, Autumn. Autumn apologized for the mistake and then doubled down on her excellent customer service by not only offering an apology but also the choice of a credit for the missing items or to pick up the missing items. I chose to pick up. Autumn replaced my one missing wing and single order of fries with a 10 piece box and a BASKET of fries to say I'm sorry. I wasn't expecting it, I wasn't demanding it, I only wanted my one wing and single fries order. This review is for Autumn. Thank you for understanding what true customer SERVICE used to mean but is sadly missing from most businesses. Thank you for your service and if there is any other way to acknowledge you, let me know. read more

Ridiculous that we have to wait for an hour to receive our drinks after only having 2 of them, that manager Kimberly needs to be fired ASAP ! Super rude and always demean her co workers and customers read more

If you put wings in your name, you better at least, do that right? He's gotta be the worst wings. I've ever happened. The taste and texture of these wings was like they had been reheated 2 or 3 times. read more

I am reporting a severe failure of corporate compliance, illegal alcohol service, and an incredibly toxic customer service environment at your Eastvale, CA location (12411 Limonite Ave).On July 7th between 8:00 p.m. and 10:00 p.m., I was served four separate alcoholic drinks by my first server without ever being asked for identification. She was super nice and attentive. When a different employee took over, they suddenly demanded an ID and flatly refused further service.While checking identification is a legal requirement, your staff handled their own internal inconsistency with total unprofessionalism. Instead of addressing the situation maturely, the cashiers huddled together, gossiped, and repeatedly stared back at our table on multiple occasions from the bar area. They intentionally made us feel unwelcome and uncomfortable, acting as if we were the problem when the issue was entirely their own failure to follow protocol.Furthermore, when I requested to speak with the manager on duty to address this massive oversight and the behavior of the staff, the manager flatly refused to come to my table. They chose instead to hide in the back and send the server out to deal with the situation.This is a total violation of state liquor guidelines and an absolute failure in hospitality leadership. I expect an immediate response from a regional representative detailing how this location's training, staff behavior, and management failures will be corrected. read more

Buffalo Wild Wings - The two employees who gossiped and stared at us. The manager refused to come out and sent a third cashier (not pictured) to deal with - Chicken Wings Near Me - Eastvale, California

Where's the zero star? Customer service is horrible, they mistreat customers, talk about them and when you ask for a manager they go to the back and hide. No wonder it has less than 2 stars. Honestly the only reason why they are still in business is merely because of the franchise name. They seriously need to clean house and managers, like Autumn, need to go out first. Is it targeting people? Discriminating? Why do people like these work in the restaurant industry when they hate people? Buffalo Wild Wings, seriously, do better. read more

We saw the all you can eat option on TV and decided to come in. I figured it was going to be some what of a gimmick and it sure was. The max you can order is 10 and then increments of six. The 6 took 40min of course and was already full once it arrived.... The real problem was the service.. horrendous! Place was so understaffed and unprofessional. The place was empty and Most tables were full of dirty plates. No one would pick them up. read more

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Lately I've been going and asked for wet wings. They bring them with very little sauce. Last night I was there. I asked for extra sauce on the side by the time the sauce came my wings were already cold. I like the cheese dip. The cups of the cheese have gotten smaller and now they fill it halfway and they're charging 25% more. read more

Buffalo Wild Wings - Chicken Wings Near Me - Eastvale, California

I went tonight 6/13 and the service was horrible. We showed up and the server didn't come talk to us until 20 minutes after sitting down. I talked to the manager and he promised that we would get a discount. We got the bill and there was no discount. If you want to go out don't go here read more

The quality of the food has went down over the years. After waiting for over 30 minutes the manager bought cold hard chicken to the table. I requested to see the manager I told him this is why they are losing business, he indicated that the company sets the timer on how long to cook the chicken. That answer will not work common sense should kick in if the chicken is over cooked then there needs to be some type of adjustment. As a supervisor he should have known that or brought it to the attention of corporate. I will not waste my money eating hard cold chicken he lacks customer service skills he still wanted to charge me for a salad. He needs training in customer service. read more

Last time we came, I started off upset because nobody would help us for the what seemed like 10mins since we were seated.. but all of that changed when we finally got a server who was very attentive and helpful. He even got me gloves since I have long nails and didn't want the chicken wings in them lol Our water cups were never empty, if it wasn't our server filling them, whoever walked by and saw them running low came and filled them. Thank you! Our server also came by with plenty of napkins, our food came pretty fast, and upon our request they were able to turn up the sounds/speakers on a particular game we were watching. Overall, our experience here was pleasant, even though the team we wanted to win, lost. read more

We had a complication with an order but Andrew the manager and isabel were so helpful, thank you!

I am currently sitting here .... I ordered a salad and onion rings 45 min ago, ppl around sat way after I did and already got their food. This is ridiculous. read more

The wings were soo bad. Extremely hard, barely even able to chew them and they were cold. It's like they were cooked a day earlier and "reheated". The Tyson grocery store chicken wings are better than these, and probably way cheaper too. Cannot believe the terrible quality of the food here...so disappointing. read more

I came in on a very busy Monday night football. We were greeted by Johnny. She gave us excellent service. She explained all the new deals. She is an amazing bartender with a great attitude. She makes me want to come back to BWW. read more

FOOD WAS GREAT. Timing could be better. BUT their bar needs some retraining and to work on their attitude. Short dark blonde dude got his feeling hurt because i called him incompetent for sending 2 pitchers of beer with no glasses when he trying to question me with a sassy attitude on why Im walking up asking for glasses....Maybe because you didnt do your job properly i had not seen my server for 10 mins and i did not want my beer to get warmer then it already was. Butttt Mr manager who made the situation so much better for me :) I got my beer glass and Grade A service from Mr Manager in the front! he really saved the day read more

Came here yesterday with my husband after 10 years. Now we remember why we never came back, literally worse than frozen food! Our server was OK, food took forever, wings were DRYYYY and hard. No wonder they give coupons like crazy. Wouldn't go back even with the coupons they promote. read more

service is terrible host is never at the front waited like 20 min for a random worker to just tell to sit anywhere and the server got to our table 15 min later went to the bathroom and it was disgusting toilette paper everywhere and two worker females went into one bathroom stall like wth drinks are trash they dont even look like in the picture false advertisement! no garnish! read more

Buffalo Wild Wings - where is my garnish??? - Chicken Wings Near Me - Eastvale, California

Food is sub par, service is ABSOLUTELY TERRIBLE every time, employees look sad and won't come to you.

Tonight is bad to many people not enough help I've been sitting more staff that was the time before this time read more

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My husband and I ordered wings to go with wedge fries. We ordered 10 naked wings and 10 garlic parmesan, all flats. Total cost was $57.08. I knew wings were expensive but this is a lot for 20 wings and a few wedge fries. Even after paying so much for the wings, it would have been ok if the wings were good. They were very dry and nothing about them was crispy. I am sorry to say, this experience was a huge disappointment and total waste of money. I honestly think we got some old wings. The service was fast. read more

Terrible Service and Lack of Attention to Detail I called Buffalo Wild Wings before heading over, and they told me they weren't busy. When I arrived, we waited over 25 minutes before anyone even took our food order, while others who came in after me were served first. On top of that, I specifically asked for no celery, and the server still brought out my food with celery. No apology, no accountability--just careless service all around. I won't be coming back. read more

James & Andrew (bartenders & manager) were so friendly & gave my friend Jo & I a great experience! Appetizers were out fast, drinks were great, music was great, would come back again! Thank you James and Andrew! read more

I had wish their app or online would mention that this place was closed. When I stopped by to order I noticed construction happening inside and outside of this BWW. I had tried to walk in, but was told that this location was closed. I am not sure if it is a permanent closure, but this was on 9/29/2025 @ 12:05pm.. I tried calling their number and the message states that this number is no longer in service. read more

The service was really slow. Servers just kept passing by and no acknowledgement from at all. Finally someone came by and ask if we wanted some drinks, ordered food with the drinks to make sure we get our food and drinks. I ordered the 10 pcs boneless chicken with garlic Parmesan sauce and when it arrived I ate a piece and I was surprised that it was so salty that it was edible at all. I complained to the manager and he apologized and replaced it right away with a different sauce. Just because of that I won't never come back. read more

When they took my order, I asked for the wings extra wet. When the wings came they were dry with barely any sauce, I had to ask them again to wet them. When they came back correct this time. The wings were dry. Whatever, I was hungry so we ate then I noticed they never brought me my waters. Which was the first thing I asked for, as soon as I received my wings for the second time, correctly this time, i noticed a hair on them. Unfortunately, this all sucks because I love eating at this place but cold wings, waters were forgotten and the wings dry when brought out the first time. This is all constructive feedback because I'll still return here haha but there's much to improve. read more

ordered pick 6 for $24.99 and upgraded both entrees to traditional bone in wings. they only allowed us to pick 1 flavor for each 10 (when you order online you can pick 2 flavors for each 10). server took our order, somebody else brought the food. server brought napkins, we asked for carrots and celery, she said ok but never come back until we finished everything. need to asked somebody else to get us some boxes and the check. she was there, but didn't even check on our table. she wasn't even busy. BIG THANKS to Joshua for helping us when our server didn't. he was our server on our previous visit and he's always been great. read more

Went to Buffalo Wild Wings today and it was a good experience. The food was good, enjoyed some good games on the large TV ,good business conversations, and the waitress and bartenders there were very attentive. I'd eat here again ... thanks for bringing out the food quick as I was on a tight schedule. read more

This was my favorite location and in the last 6 months they've gone SO FAR downhill! Today we gave them another chance and I think it's the last. My tea looked and tasted like water, the chicken sandwich was overcooked and really dry, and the potato wedges that we paid extra for were so overcooked they looked and felt dehydrated. Bye bye BDubs, you fail. read more

I keep giving you guys credit, but honestly service, (especially service) and food quality has gone down sooo much , as this is my last time, and I've been coming here for over 15 yrs..I'm done!!!! read more

Went to BWW last Monday, August 25th at 630p. They had Love Island playing on a majority of their TV's and playing over the loud speaker. Due to dining with my 6yr old, I asked the Manager if they could switch the dining area TV's and sound to a more family friendly program or sports game ( I thought BWW was a SPORTS bar).The manager said they would not since it was requested by guests and approved by his manager. Looking around there were about 15 people in the dining area, including another family also asking for the TV to be changed. I again asked if they could switch it to play it in the bar area only for the adult viewers. The manager said he would not be able to do that. We decided to go elsewhere to eat... probably won't be back. read more

Don't Even Try! My husband and I have not been to this location in 3 years because the service was so awful. While visiting Ohio last month, we ate a a BWW and the food was great. We were craving it and hoped things at this location had improved. We were WRONG! We sat there in the bar for 11 minutes without being acknowledged. Three servers walked by busy, but never looked at us. When we walked out, there was not even anyone up front! Awful!!! read more

Was here with my family yesterday (Sunday). Was enjoying my food and watching the games until a drunk man at the bar started arguing with people and tried to fight a old man outside the door right where we were sitting, telling him he was going to knock him out a girl manager tried to intervene and then as another guy went and stopped and one the old guy came back inside and sat. Thinking everything was cool after that until the same aggressive man treated the guy who calmed the situation with a gun so he was told to go back inside. Then they let the man back inside to drink at the bar causing more issues inside with other people at the bar. Wouldn't they kick him out? Or inform the police? The guy manager needs to be better and needs better training. Literally heard everything how close they were to us and I feel sorry for the girl manger not having support. Hope things didn't turn out bad. Be safe read more

The customer service was slow for a Thursday night. It was 9:20pm when we came in for apps and drinks. Our drinks came out super late between ordering whenever we did get checked on. The bathrooms were disgusting! The mirrors are filthy and the toilet paper was so unhygienic, there was literal poop on it. I had my friend get me some from another stall which was empty! Had to use paper towels unfortunately. read more

Buffalo Wild Wings - The roll of toilet paper had on it - Chicken Wings Near Me - Eastvale, California