So I like this location, because it's close to my house. I've always been a Wingstop fan and when my beautiful wife saw a mukbang on Tik Tok of their boneless wings, we decided to try it! We had the, Summer of Flavor bundle. It was 25 boneless wings, 3 flavors one large fry, the corn, 3 dips and 2 drinks. A great value for two people and this is the first time, I've ever tried the corn and it was slapping! Dip everything in their ranch and get the fries and boneless wings aka the chicken nuggets well done, you'll love it! We got those fries with the lemon pepper seasoning and that was a game changer! Honey hot flavor isn't even hot or spicy it's honey-rrific! The fountain drinks were out, except for the regular coke, so the manager hooked me up with a 20oz bottled soda. Such great customer service! Thanks for hooking me up! read more

Wingstop - Chicken Wings Near Me - Benicia, California

I waited eight minutes at the cash register to take an order and never saw a single employee as people formed in line behind me. I just left. I would like to add that this is the first second or third time I finally give up on this place. The service is terrible and the weight is even worse. This was the final straw. read more

I tried giving it a chance but everytime we come there is a problem . They take forever to take our order and to make it and last time we went the lady told us to order online because the cashier took a 30 min break who does that. There needs to be a cashier at all time not everyone can order online. read more

Horrible they don't answer the phone and they don't speak English when we did get through. They are a mess!!

Placed an online order, specifically came here to try the new fiery lime flavor. When I came to pick up, no one came to the front for at least 5 mins to even check on me. I was staring at my bag getting cold the whole time. Finally someone comes out and gives it to me, I ask are you sure my whole 80$ order is in this one bag? He said yes and it was taped up so I made the mistake of driving 15 mins home without opening. It is missing my only 15 piece fiery lime. I call and ask for a refund bc I'm not driving 30 mins round trip back. Whoever answered doesn't care at all, and said they'd send me a form on email to fill out for a refund??? It's a week later, and I Still haven't received that email or a refund. Disappointing. Seriously for a huge corporation they can cough up more wages for more employees and maybe some older professional ones. It was like 3 kids working by themselves. Sorry to them for being taken advantage of by Wingstop. And sorry to everyone else who experiences this looking like on a monthly basis with these similar reviews. Edit: I got my 10$ refund back for the wings I didn't receive. Still would've rather had the wings, and I still stand by everything else I said read more

I ordered the protein meal, that's gives you 2 flavors of 8 wings each. Well I got 8 and 5. And when you call you can't talk to anyone. Hit 0 and it goes back To the beginning of the call. Do better wing stop!! read more

Our first time. We ordered at counter. We ordered the 8 piece BBQ combo. A little pricey I thought. But wings I believe are cooked to order so took a while, but we don't mind. Means they do cook to order. A very large order of fries. And wings were more than enough. Will be back! read more

Waited 10 mins for someone to come to the front and help me. Eventually walked out bc no one ever came even after i yelled excuse me. I herd them gossiping in the back. No care to come see if anyone was in front. read more

I've given this location multiple chances, but I'm done. The issue here isn't the food--it's the absolute lack of front-end service and basic communication. I walked in just wanting to buy a drink. I didn't intend to purchase a full meal, just a drink. I was immediately met with confusion from the two kitchen staff working, who clearly didn't understand English well enough to assist. I kept repeating that I wanted a drink, but all I got back was "Online order?" over and over again like a broken record. After several minutes of frustration, one finally pointed to a tiny sign behind the register that read "Online Orders Only!" Why isn't that clearly visible on the door before someone enters? Could someone please let me know why it wasn't pointed out right away? And this isn't the first time. Every time I've gone in, the register has been unattended. Either the person is on break, or there's no one assigned. What are you doing if your kitchen staff can't talk to customers and no one is at the front to take orders? Consider installing a kiosk like McDonald's or ensuring your signage is clear to prevent any inconvenience for customers. Until this location figures out basic staffing and communication, I'll be taking my business elsewhere. read more

Ordered 2 wing combos & the guy was very thorough with reading back our order. We got our order and I made the mistake of not checking it before we left. We went to first street and realized we didn't have either of our ranches. So we drove back because I was not about to not have ranch when I just paid $30+ for 2 meals. We go back in and the same guy tells my brother that we can only have 1 and we have to pay for another. So then he leaves and a different worker comes out and tells me that I already got a ranch and he just gave my brother our second one. Sir???? No you did not??? Man tried to gaslight me. I wasn't about to cause a scene over RANCH, but I paid for it. So he keeps arguing with me about getting a ranch and I said "look I'm not trying to cause a problem, I just want what I paid for". He rolls his eyes, goes in the back and gets another one and hands it to me, and we left. I know it's just ranch but it's pretty expensive of a meal and the ranch is kind of a staple. The attitude and gaslighting was CRAZYYYY and it was never that serious. It's not like it's coming out of their paychecks lol. read more

Everything was great Julian did a great job. While managing the front end , the place is clean and Julian showed patience and gratitude will be back because of the awesome service ! read more

We were the only ones in there besides some kids who kept harassing us and the workers (which isn't their fault) and it took over 40 minutes for our order. When we finally got it the wings were overcooked. Not good experience read more

The service is super slow and they don't even come to the register when you are waiting. If you are in a rush and are hungry don't go here, if ur willing to wait 30-45 mins then come here. read more

They are lazy to answer phone! We are trying to call to place an order and it is only 11. We called 4x.

Was about to place a web order until I saw $2 for a side of ranch! You have to be kidding me! read more

Wingstop - $2 for a side of ranch! - Chicken Wings Near Me - Benicia, California

Only use pickup here, they scam you at the cashier. They charged me extra for things I didn't even want. Check your receipt here!!

First off I tried to call and they didn't answer at all, I then ordered online when I arrived there, three other people were waiting in line for about 10 minutes standing there with no staff they had there loud music in the back then he finally came out and was so rude and did not care if your hate your job just say that. WORST PLACE IN TOWN AND FAIRLY NEW WHICH IS REALLY SAD , I WOULD RATHER GO TO VALLEJO INSTEAD read more

Wingstop - Chicken Wings Near Me - Benicia, California

This was the worst food I've ever had delivered. The chicken wings were overcooked and tasted terrible. I would not recommend this wingstop. read more

Service was amazing. Carol and Owen were so nice and great ppl! Food was good too !! (: read more

Wingstop - two baskets of fried chicken and french fries - Chicken Wings Near Me - Benicia, California

If I could leave 0 stars I would place is a joke, rude employees can't handle a simple complaint; egos too big. It's not hard to season some fries and wings, put a monkey back there with one arm and he'd do the trick. Closes at midnight but apparently they shut down the kitchen at 10. Edit: Oh and another thing, the douche working the register asked if I tried the fries to make sure there wasn't any seasoning. Obviously lacks common sense. Why would I drag myself back into that store half past ten to start some problems with some wingstop employees. I'll be back if my money isnt deposited like Mario said read more

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Do not order from this wingstop!!! Their online ordering will take your money even when they're CLOSED!!!! and they don't do anything but refund in 48 hrs! read more

Slow slow. I ordered 6 wings, left, went to a Chinese restaurant nearby, got chow mein, orange chicken, prawns, fried rice, walked back to Wing Stop and my food still was not ready. I had to sit 5 minutes. And crowds. Clerk went into backroom when I came back and I waited alone. He came out when my food was ready. Wings were dry and hard. read more

Unfortunately thia Benicia store is ran by young employees that aren't able to manage complaints. The manager hides behind phone calls and didn't want to provide a contact number to speak with me. The quality of the food was in no way to be served or delivered but they ignored that. No fault to Door Dash but Keith L should be ashamed. read more

Wingstop - Burned Chicken Sandwich - Chicken Wings Near Me - Benicia, California

Yesterday, I ordered my dinner of 6pcs classic original (that means no flavoring). Instead what I got was 6pcs classic original with Habanero. I end up throwing $15 food away due to health reasons that I cannot consume the food. If only the employee would listen and ask questions if unsure or to confirm they took the right order, I would have been eating happily and leaving positive comments. read more

It is nice to have a Wingstop in Benicia. Compared to the Vallejo location, Benicia has better wings, order comes out quicker and service is better. Something that do not hit the mark are the fries. They do not put enough of the seasoning on the fries. This might be by design because they put ketchup in the bag. If the fries have "fries seasoning" or Cajun seasoning why do you need the ketchup. Also, when they put the ketchup and utensils in the bag they were mixed in with the fries. No one wants to pick ketchup packets and plastics utensils out of their fries. I will continue to go here just for the wings!! read more

Everything in our order was correct and tasty. My personal favorite is the Louisiana rub and the ranch dipping sauce.

Do not go to this wingstop . First of all, The employees are rude, careless, and disrespectful . Second of all they sooo long to give you your food, I ordered a small meal and it took them a whole hour and 20 minutes to make it. THIRD of all when you call them online to place a order they will have you on hold for soo long for no reason .. I'm on hold with them right now it's been like three hours. Like and I know they hear the phone ringing. Mind you they bearly got any customers coming to there wingstop they just don't answer the phone . They need to do better. They food not even all that good... this wingstop in Benicia will make u hate wingstop Do better. read more

they don't ever follow instructions for fries i asked for my fries to be well done with extra seasoning and they love to do the exact opposite no seasoning all soft fries read more

First time here! Wings, fries, and veggie sticks were perfect and delicious. I'll definitely be coming back. They were busy but to be expected on a Saturday night, staff did a good job. Thank you! read more

Prices are getting ridiculous for classic wings. 10 pc wing only cost me $18.37 after tax. Got home and had 8 drums and 2 flats which is my favorite part of the wings. I called but they never never answered the phone. I will go to fire wings from now on. They have better flavors and lower prices. Also I'm going to complain to corporate as well. So disappointing for Benicia! read more

Officially their 1st customer and glad I was. Staff was attentive and friendly. More importantly, my wings were amazing. read more

Most garbage business operation. Worst management. Change the franchise operation. This guys sucks. Closes early. Food is inconsistent and employees are all lazy read more

i chose light seasoning on this order as previous order because food was overly seasoned. this time it was inedible after wiping off as much as i could with paper towels. i called to tell restaurant and went to pick up order. bringing back the pieces that had not been touched. the original order was 20 pieces. getting back home, there were 13 pieces. the pieces my family had bit out of because they were in our mouths, we threw away. the restaurant should have asked me to bring all the pieces back. i won't be back. this is 2nd time requested light seasoning and received extreme seasoning. it was so bad, my eyes watered, some caught in throat. this is lemon pepper, not spicy. the time, effort, inconvenience of driving back after delivery, with fees, tip, to still have to drive back to restaurant for nearly half an order is disgusting. the employees are entirely inept to have over seasoned to this extreme and to have reduced the order as if we were ripping them off is incorrigible. this was a disgusting experience. it was as if the seasoning was for 50 orders. disgusted read more

Wingstop - Returned extremely salty food to be ripped off, like it was my fault they put 10 x's amount of regular seasonings making it inedible - Chicken Wings Near Me - Benicia, California

It's sad when you see several bad reviews on a brand new location in Benicia but it's very true they do not answer the phone when you arrive that don't help you but help everyone that's picking up a order. The worker told me to order online instead when he could have helped me when I was in front of him. The service is horrible they are not professional and under staff. I only saw two guys working in the back. Management need to get this place together. HORRIBLE SERVICE read more

GREASY GREASY GREASY . Horrible . I remember when this spot first opened and it was good, recently went and it's gone downhill super fast.

i waited 30 minutes for my food and when i got home it was all wrong this guy never put in my ranch gave me all wings with bones i never ordered that. i returned back and told them this didn't loo read more

Once was enough for me. We went a couple weeks ago and ordered several things to taste. The food was horrible. Take any fast food fried chicken like KFC and multiply the grease x5 and that is what you get at this outlet. They must use plastic models for photos of the food because what we got was limp with grease. Also, they sealed the bag so we couldn't check our order and they left out all the brownies, which cost $4-$5 each. I tried to call the place many times about it, but no one ever answered the phone. I know there were several employees there and it was not a busy night. I decided not to try anymore and write it off as a loss because I will NEVER buy food there again. So unhealthy AND bad tasting. I hope they leave this location and someone that sells better food moves in. This is expensive food too for what is basically a heart attack on a plate. Benicia deserves much better. read more

Does no one answer the phone? Tried to order over the phone and I sat there for over 10 minutes waiting for someone to answer but no one did. (Around 3:20pm - 3:30pm 1/15/24, if the management cares) Their food has been fine from my experiences but the service has always been 50/50, I either get someone nice or someone who clearly hates their job.. read more

I placed an order through Doordash for 20 wings with 2 sides of fries and dips. The whole order came out to be over $70 with tip. I was in a big hurry to feed 3 kids after work so didn't mind the price at this point. We waited about 40 minutes when I got a message saying our order had been canceled by the driver. When I called the Benicia store, a young employee told me that he let another driver take our food which was the wrong order! I was very upset because I have my kids to feed and all the employee could do was apologize and then tell me it would be another 20+ minutes if I placed another order because they were very busy. I was in too much of a hurry to get my kids properly fed to complain to a manager. I told the employee that I would never be ordering from them again. I did get a refund as a credit on the Doordash app, but I was disappointed at the lack of customer service by the employee at the Benicia wingstop. I don't like giving negative reviews, but this affected my family getting fed after a very long day. I would not recommend the Wingstop at Benicia and will never order from there again. read more

Chicken was great! Fries were delicious. Happy to have a wingstop in Benicia! Highly recommended